Customer Experience Executive

Ebury is dedicated to empowering ambitious businesses to achieve global growth, and we extend this philosophy to our team members. We cultivate innovation, collaboration, and problem-solving, ensuring that everyone feels a sense of belonging, value, support, and empowerment to succeed.If you are a team player eager to revolutionize the way businesses operate on a global scale, we invite you to reach out. We would love to discuss how Ebury can propel your career forward, allowing you to shape the future of finance.Customer Relations Executive - FX Dealing / Client Portfolio Management DepartmentEbury Sydney - Office based - 4 days in the office per week / 1 day working from homeWe are excited to present a fantastic opportunity to join a rapidly growing team in Sydney. As a key contact for our corporate clients, you will provide daily operational and trading assistance. Your role will require a blend of client-facing skills, operational expertise, and problem-solving capabilities. To effectively manage the daily relationships with our corporate accounts, you will demonstrate the ability to expertly switch between these skills as needed. You will contribute to the revenue and growth segments of the business at a pivotal time for our company, acting as a brand ambassador for our products and services.

Ebury is expanding its Sydney team and looking for a Customer Relations Executive focused on FX Dealing within the Client Portfolio Management Department. This office-based role combines client service, operational support, and trading assistance for corporate clients. The position requires four days per week in the office and one day working from home. Role overview This role acts as a central point of contact for corporate accounts. The Customer Relations Executive manages daily client relationships, provides operational and trading support, and represents Ebury’s products and services directly to clients. The position supports business growth by handling a broad range of client needs and contributing to revenue during a period of company expansion. What you will do Serve as a key contact for corporate clients, handling inquiries and providing operational and trading assistance Manage day-to-day relationships with corporate accounts Represent Ebury’s products and services at a customer-facing level Work closely with internal teams to resolve client issues and deliver solutions Handle multiple client requests across various platforms and channels Balance tasks and priorities to meet daily and monthly deadlines Requirements Strong interest in client service and a commitment to exceeding customer expectations Excellent written and verbal communication skills Ability to work effectively in high-pressure environments with significant workload peaks Experience in a busy client-facing role is preferred Confidence in mediating between internal departments to find solutions Comfort working directly with clients and representing the brand Ability to handle diverse inquiries simultaneously and resolve issues promptly Strong multitasking and prioritization skills This position offers the chance to build relationships with corporate clients and contribute to the growth of Ebury’s financial services in Sydney.

About Burson Burson, part of WPP, focuses on global communications and reputation management. Our teams use technology and creative thinking to help brands strengthen their reputations and gain a competitive edge. Employees join a worldwide network committed to continuous learning and innovation. WPP (LSE/NYSE: WPP) serves as a growth partner for leading brands, providing services that blend media intelligence, data, and creative strategy. More information is available at WPP.com. For further details, visit bursonglobal.com, or connect with Burson on LinkedIn and Instagram. Role Overview: Senior Account Executive, Public Relations The Senior Account Executive shapes public relations campaigns that reach across earned media, digital platforms, and influencer channels. Working closely with Account Directors and Client Leads, the role helps translate strategy into action, directly impacting client reputation and visibility. Key responsibilities include building and maintaining strong client relationships, engaging confidently with media contacts, mentoring junior colleagues, and contributing creative ideas to both specific campaigns and the agency as a whole. This position offers broad exposure to strategic planning, media engagement, commercial projects, and new business development. The role is hands-on and provides insight into many aspects of agency operations.

About Us:Burson, a distinguished member of WPP, stands as a global leader in communications dedicated to enhancing client value through strategic reputation management. Our specialized teams leverage industry-leading technologies and innovative creativity to help brands and businesses redefine their reputations into competitive advantages, empowering them to lead in a rapidly evolving landscape. At Burson, you become part of a global community of lifelong learners, all passionate about innovation.As an integral part of WPP (LSE/NYSE: WPP), we serve as the trusted growth partner for the world’s premier brands. We integrate advanced media intelligence, data solutions, creative excellence, transformative enterprise solutions, and expert strategic advice under one roof, empowered by our remarkable talent and the WPP Open marketing platform. This enables our clients to navigate change, seize opportunities, and achieve transformative growth. Explore more at WPP.com.For further insights, visit bursonglobal.com and connect with us on LinkedIn and Instagram.Role Overview We are seeking a Senior Account Executive (Corporate) to join our dynamic team at Burson. In this role, you will manage a portfolio of corporate clients and execute integrated communications strategies that yield significant impact. You will collaborate closely with Account Managers and senior leaders to deliver multifaceted campaigns across earned, paid, and social media channels. This position emphasizes enhancing the effectiveness of paid and social media in amplifying corporate narratives and driving measurable performance. You will develop your expertise in corporate communications, media engagement, and content creation while adopting a digital-first approach in campaign execution.

Who We Are:Burson, a proud member of WPP, stands as a global leader in communications, dedicated to enhancing client value through reputation management. Our specialized teams, innovative technologies, and creative solutions empower brands to redefine their reputation as a competitive edge, ensuring they lead in today's fast-paced environment. Joining Burson means becoming part of a global community of lifelong learners who thrive on innovation.WPP (LSE/NYSE: WPP) is the trusted partner for the world’s leading brands, integrating advanced media intelligence, data solutions, world-class creativity, and expert strategic counsel under one roof. Our exceptional talent and the WPP Open marketing platform enable clients to navigate change, seize opportunities, and achieve transformative growth. Discover more at WPP.com.For more information, visit bursonglobal.com and follow us on LinkedIn and Instagram.About the RoleAs a Senior Account Executive at Burson, you will play a pivotal role in shaping and executing impactful campaigns. Collaborating closely with Account Directors and Client Leads, you will bring strategies to life across various channels including earned media, digital platforms, and influencer outreach, delivering results that significantly enhance our clients' reputations.Your role will be central to fostering strong client relationships, engaging confidently with media, mentoring junior team members, and contributing innovative ideas that elevate both specific campaigns and the agency as a whole.This dynamic position offers extensive visibility and involvement in diverse functions, from strategic planning and media engagement to business development and commercial opportunities, providing you with comprehensive experience across the full spectrum of agency operations.If you're eager to take the next step in your career, amplify your impact, and grow within a leading global communications firm, this role is your gateway to a successful future.

Klaviyo seeks a Customer Growth Account Executive in Sydney to strengthen client partnerships and support customer success on the Klaviyo platform. This position plays a key role in helping clients achieve their business goals through tailored solutions. Role overview As a Customer Growth Account Executive, the main focus is to build lasting relationships with customers. The role involves learning about each client’s objectives and collaborating with them to identify strategies that increase engagement and revenue. What you will do Develop and maintain strong connections with existing clients Work closely with customers to understand their unique needs and business targets Help clients find solutions on the Klaviyo platform that support their growth and drive results Location This position is based in Sydney, Australia.

Join SafetyCulture as a Customer Lifecycle Marketing Executive and play a pivotal role in enhancing customer engagement and retention. You will be responsible for devising and implementing strategic marketing initiatives that nurture our customers throughout their lifecycle. This is an exciting opportunity for a results-driven marketer eager to make a significant impact!

This permanent, full-time Customer Care Executive role is based in Sydney, New South Wales. The position centers on developing and sustaining strong relationships with clients while ensuring a high standard of customer service. Daily tasks include regular communication with customers, coordinating new job assignments, and supporting the delivery of services. Key responsibilities Support national and key clients with dedicated service Draft and prepare service contracts Process purchase orders accurately and on time Schedule technician visits to keep operations running smoothly Maintain daily contact with customers to build strong connections Respond to inquiries and resolve client issues efficiently Collaborate with Customer Services, Sales, and Operations teams to meet targets Make outbound calls to introduce and promote Rentokil Initial’s products and services

About the Role Sitemate is looking for a Customer Success Manager to join the Sydney office. This role connects clients with Sitemate’s products and services, supporting strong relationships and smooth onboarding. The Customer Success Manager helps clients get the most from our solutions and works with internal teams to improve the overall customer experience.

Role Overview and Impact:As an Account Manager at Xero, you will be at the forefront of fostering and nurturing relationships with esteemed Accounting and Bookkeeping firms across your designated territory. Your expertise will help cultivate and expand the Xero Partner channel through strategic territory management and proactive sales pipeline development.You will represent Xero at various sales events and maintain a comprehensive understanding of our features to provide unparalleled support to our Partners, empowering them to optimize their strategies and enhance the efficiency of small businesses using the Xero suite of tools.Team Collaboration:Join a dynamic, high-achieving team of five, directly reporting to our Partner Sales Manager. This collaborative unit prioritizes and categorizes Partners, sharing critical insights to achieve collective revenue and activity targets. We uphold values of transparency and diverse perspectives, working together to create meaningful outcomes for our Partners.Initial Focus Areas:Managing and prioritizing both new and existing Partners in the North West Sydney regionLeveraging Salesforce to track call activity and maintain updated Partner informationSpotting opportunities to develop business plans that lead to larger, long-term agreements within your portfolioBoosting the percentage of certified Partners through targeted educational initiatives and re-certification programsEncouraging attendance at Xero Sales events and delivering presentations on features and functionality to ensure sustained engagement and product adoptionWork Environment:Xero embraces a flexible working model that optimizes your productivity and well-being. Enjoy a blend of office collaboration and remote work flexibility, including dedicated

About Us:Burson, a distinguished member of WPP, is at the forefront of global communications, dedicated to enhancing client value through reputation management. Our team comprises niche experts equipped with cutting-edge technologies and innovative creativity, empowering brands to leverage their reputation as a strategic advantage for future leadership. Joining Burson means becoming part of a vibrant global community of lifelong learners, continually pushing the boundaries of innovation.WPP (LSE/NYSE: WPP) serves as the trusted growth partner for the world's premier brands, combining advanced media intelligence and data solutions with world-class creativity and strategic expertise. We provide comprehensive support to help clients navigate change, seize opportunities, and achieve transformative growth. Learn more at WPP.com.For further details, visit bursonglobal.com and connect with us on LinkedIn and Instagram.Role OverviewWe are seeking a dynamic Account Manager (Corpsumer) to join our Sydney team, where you will work on a diverse portfolio of corporate and consumer clients, delivering integrated communications that prioritize reputation.This position is ideal for candidates with a corpsumer background, possessing experience in B2C campaigns while also having exposure to B2B environments. A critical aspect of this role is a strong Data & Intelligence orientation, leveraging insights and performance metrics to drive impactful campaigns and enhance outcomes.

Who We Are:Burson, a prominent entity within WPP, stands as a global leader in communications dedicated to enhancing client value through reputation management. Our specialized teams leverage cutting-edge technologies and innovative creativity to empower brands and businesses to redefine their reputations as a strategic advantage, enabling them to thrive now and in the future. At Burson, you become part of a global network of lifelong learners who excel at the forefront of innovation.WPP (LSE/NYSE: WPP) serves as the trusted growth partner for the world's foremost brands. We combine advanced media intelligence, data solutions, exceptional creativity, next-gen production, transformative enterprise solutions, and expert strategic advice—all within a single organization powered by extraordinary talent and our agile marketing platform, WPP Open. This unique blend equips our clients to navigate change, seize opportunities, and achieve transformative growth. For further details, visit WPP.com.To learn more, explore bursonglobal.com, and connect with us on LinkedIn and Instagram.More About The Role We are seeking an Account Manager to join our dynamic consumer team, where you will manage a diverse portfolio of lifestyle clients and orchestrate integrated, culturally resonant campaigns. This position is perfect for an individual with experience in a consumer agency environment, showcasing strong pitching skills alongside a clear proficiency in either earned creative or social influence. You will have the ability to embed ideas within culture, whether through exceptional earned moments or by engaging the right creators and platforms to amplify reach and relevance.

In the realm of corporate development, many roles focus on financial transactions. However, at Freelancer, we are committed to shaping markets and transforming industries.Join us at Freelancer (ASX: FLN, US: FRLCY), where your role will be pivotal in crafting deals that not only close but also redefine market categories. We seek individuals who are not just observers of industry evolution but are actively participating in it.The Playing Field:Freelancer: A 13-time Webby award-winning platform with 85 million users, revolutionizing the gig economy.Escrow.com: A trusted platform managing $7 billion in online transactions, including domain sales and M&A escrows.LoadShift: Innovating the freight industry, processing more daily tonnage than SpaceX's annual moves.The Role: This position encompasses 50% Corporate Development and 50% Investor Relations, delivering 100% impact.Your responsibilities will include not just pinpointing opportunities but also shaping strategic outcomes. Collaborating closely with our C-suite, you will develop compelling narratives that influence market movement while establishing the strategic framework to capture them.You are a match for this role if you perceive strategic maneuvers where others see simple moves. You have the talent to transform visionary ideas into tangible valuations, understanding that exceptional deals are crafted through strategic foresight and impeccable execution.Are you ready to be the architect of our next billion-dollar breakthrough?

About DialpadDialpad stands as the premier AI-driven customer communications platform, revolutionizing the way businesses interact with their clients. Over 50,000 organizations worldwide—including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply—trust Dialpad to foster stronger customer relationships through real-time, AI-powered insights. Discover more at dialpad.com.Becoming a DialerAt Dialpad, you will join a dynamic team dedicated to our mission of ensuring our clients and their employees achieve remarkable success. We value every conversation and are enhancing each one with a platform that delivers real-time insights and automation for our customers.We thrive on continuous evolution, empowering every employee to utilize industry-leading AI to refine our platform and enhance our skills. We seek individuals who not only meet our high expectations but also exceed them. Our ambition is substantial, and accomplishing it requires a team that operates at the highest level. We look for ambitious individuals who embody the essential traits for our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your RoleAs a Commercial Account Executive, you will manage the entire sales process from inception to completion. You will collaborate closely with Sales Managers and Sales Engineers to transform small business prospects into active Dialpad clients. Furthermore, you will assist businesses in addressing complex communication challenges faced globally.In this position, you will tackle real client challenges by reshaping their understanding of what’s achievable through the implementation of Dialpad Talk, Contact Center, and/or Sell. You will merge new customer acquisition with identifying market opportunities to elevate the conversation around Dialpad!

Pluralis Research is at the forefront of Protocol Learning — a revolutionary decentralized method for training and deploying AI models, empowering individuals instead of just well-funded corporations. By aggregating computational resources from numerous contributors, incentivizing their participation, and ensuring that no single entity can monopolize the full model weights, we are forging a truly open and collaborative pathway to advanced AI technologies.Position OverviewWe are seeking a passionate Developer Relations Lead to serve as the essential link between Pluralis's innovative research and the wider machine learning and systems community. Your role will involve distilling complex, cutting-edge research topics (such as distributed training, communication-efficient model parallelism, and fault-tolerant optimization) into clear, engaging, and accessible content for researchers, engineers, and developers.This role transcends traditional marketing; it requires a deep understanding of our research papers and architecture, enabling you to articulate these concepts effectively through various mediums such as blog posts, conference presentations, and social media interactions. You will be the voice of our technical community and the representative of Pluralis's contributions.Core ResponsibilitiesTechnical Writing: Craft insightful blog posts, social media threads, and detailed explainers that elucidate our research for ML engineers and systems researchers. Transform academic papers into compelling narratives and produce comprehensive technical walkthroughs of our training methodologies, architectural choices, and outcomes.Community Engagement: Manage our Discord and Twitter/X channels as key technical platforms. Foster direct interactions with researchers and engineers in the fields of machine learning, distributed systems, and decentralized computing. Maintain a credible presence in communities such as Hacker News, Reddit (r/MachineLearning, r/LocalLLaMA), and relevant Discord servers.Conference Representation: Act as Pluralis's ambassador at major machine learning conferences (ICLR, ICML, NeurIPS). Deliver presentations, conduct demonstrations, and build relationships with the research community in person.Contributor Support: Enhance the onboarding and communication process for GPU contributors involved in our training initiatives. Develop documentation, guides, and troubleshooting resources to facilitate this experience.Multimedia Production: Create and edit video content, including paper walkthroughs, research explainers, and contributor tutorials. Oversee the management of our YouTube channel.Partnership Collaboration: Develop co-marketing materials and coordinate announcements with ecosystem partners. Assist the team with...

Join Braze as an Account Executive focused on Small and Medium Businesses (SMB). In this dynamic role, you will engage with potential clients to showcase the innovative solutions Braze offers. Your mission will be to understand client needs, demonstrate the value of our platform, and drive adoption of our cutting-edge customer engagement tools.We are looking for a passionate sales professional who thrives in a fast-paced environment and excels at building relationships. You will collaborate with cross-functional teams to ensure client success and contribute to the growth of our SMB segment.

StepStone is a leading global private markets specialist that provides tailored investment solutions, advisory services, and impactful, data-driven insights for investors worldwide. By harnessing our expansive platform and unparalleled intelligence across various sectors, strategies, and regions, we empower our clients to uncover the advantages and answers they need for success.Position OverviewAs an integral member of StepStone Enterprise Services’ Product Management team, the Associate / Senior Associate will play a key role in supporting our infrastructure and real assets platform. This position involves engaging in co-investments, secondary and primary infrastructure, and real asset transactions on a global scale. You will assist senior specialists throughout the entire fund lifecycle, from launching funds and capital formation to managing investor relations. Responsibilities include developing new content, responding to investor inquiries, and supporting investor roadshows and events. You may also interact periodically with limited partners and potential investors.Essential Job Functions:Implement and maintain client service protocols to ensure a high-quality, consistent investor experience by applying standardized best practices across the platform.Draft and compile content for investor communications and create both external and internal speaking points.Design and update marketing materials such as presentations, fact sheets, PPMs, investor updates, and other documents related to private investment fundraising.Prepare and manage requests from existing and prospective investors, including responding to RFPs, due diligence questionnaires, and providing timely updates. Collaborate with internal teams to ensure that client responses are accurate, consistent, and appropriate.Foster collaborative and productive relationships with various stakeholders, including the Global Business Development team, Infrastructure and Real Assets investment professionals, Legal & Compliance, Finance and Accounting, and StepStone Portfolio Analytics and Reporting teams.

Intercom is an innovative AI Customer Service company dedicated to empowering businesses in delivering outstanding customer experiences.Our leading AI agent, Fin, sets the benchmark in customer service technology, enabling businesses to provide continuous, high-quality support while enhancing their customer interactions. By integrating with our Helpdesk, we offer a comprehensive solution known as the Intercom Customer Service Suite, which seamlessly combines AI capabilities with human expertise for more intricate customer inquiries.Established in 2011 and trusted by nearly 30,000 businesses globally, Intercom is redefining customer service standards. Our core values drive us to challenge the status quo, act with urgency, and consistently create exceptional value for our clients.What’s the opportunity?We are on the lookout for a motivated and experienced Account Executive to join our dynamic team. This role is crucial in driving our new business initiatives within the Mid-Market and Enterprise sector, utilizing your expertise to build and sustain significant client relationships. If you are passionate about consultative sales and eager to make a remarkable impact, this is your chance to shine!What will I be doing?Product Evangelism: Advocate for Intercom’s product, enhancing its presence and growth in the Mid-Market and Enterprise segments.Sales Cycle Management: Manage the entire sales cycle for Mid-Market/Enterprise customers, from initial outreach to deal closure, employing a consultative, values-based sales methodology.Forecasting & Reporting: Provide precise sales forecasts and maintain transparency on revenue performance.Product Knowledge: Stay updated with our evolving product offerings and sales processes.Tailored Demonstrations: Create and present customized product demonstrations tailored to specific client needs.Team Development: Participate in mentoring and training initiatives within the sales team.Customer Advocacy: Serve as the voice of the customer to internal stakeholders, including Marketing and Product teams.What skills do I need?Sales Expertise: A minimum of 5+ years in an Account Executive role, with at least 3+ years in a SaaS environment.Track Record: Demonstrated success in driving revenue growth and client satisfaction.

About Us: At Huda Beauty, we aspire to innovate and transform the beauty industry, empowering individuals to define and express their unique beauty. Established in 2013 by the renowned beauty influencer Huda Kattan, our brand is one of the fastest-growing names in cosmetics worldwide. Our commitment extends beyond profit; we prioritize purpose and community, ensuring our products and content resonate profoundly. While we've seen remarkable growth since our inception, our core values of excellence and kindness remain steadfast.Position Overview: We are looking for an enthusiastic and skilled Sales & Education Executive to join our vibrant team in Sydney. This pivotal role involves being the face of our brand, enhancing sales performance, nurturing retailer partnerships, and delivering insightful product knowledge to Beauty Advisors and customers alike. Collaborating closely with the Field Sales & Education Manager, you will inspire, educate, and drive results in the beauty domain. The ideal candidate should possess a genuine passion for beauty, exceptional relationship-building skills, and a desire to be at the forefront of industry innovation.Key Responsibilities:Thoroughly understand and operate within Sephora’s sales structure, culture, and practices.Instruct retailer sales associates on Huda Beauty's sales methodologies, artistry, and brand narrative.Utilize company insights and tools to customize in-store strategies, training, and sales approaches for Beauty Advisors.Meet and exceed sales targets in the designated area through strategic outreach, in-store training sessions, and promotional events aligned with brand initiatives.Report weekly on sales performance, productivity, event activities, and field insights to your Line Manager.Forge and maintain robust, collaborative relationships with personnel at regional, district, and store levels.Oversee inventory management at the store level following retail partners’ operational guidelines.Ensure the visual presentation of Huda Beauty products and displays align with brand standards and schematics.Recruit, train, and supervise freelance Sales & Event Specialists while managing associated travel budgets.Identify and communicate merchandising and assortment opportunities with the Huda Beauty APAC office in Singapore.Exhibit strong retail business acumen to identify, analyze, and evaluate growth opportunities.Manage expenses effectively and organize travel in accordance with call cycles, adhering to company policies.Collaborate with the team to schedule events and strategize sales opportunities.