Customer Experience Engineer

Join our dynamic team at Databricks as a Senior Software Engineer specializing in Customer Experience Intelligence (CXI). In this role, you will be at the forefront of shaping and enhancing customer interactions through innovative software solutions. Your expertise will drive the development of tools that empower our clients to leverage data for superior customer engagement.

As a Senior Engineering Manager specializing in Customer Experience Intelligence (CXI) at Databricks, you will lead a dynamic team of engineers in enhancing customer interactions through innovative data solutions. Your role will involve developing strategies that transform customer feedback into actionable insights, ultimately driving customer satisfaction and loyalty.

Join Whatnot, a dynamic platform revolutionizing the way collectors connect and trade. We are seeking a passionate Software Engineer focused on Customer Experience to enhance our user interface and optimize our customer interactions. In this role, you will collaborate with cross-functional teams to design and implement scalable solutions, ensuring a seamless experience for our users.

Join Whatnot, a vibrant and innovative platform revolutionizing the way people buy and sell collectibles and unique items. As a Software Engineer specializing in Customer Experience (CX), you will play a crucial role in enhancing our user interfaces and overall customer satisfaction. Your expertise in software development will help us deliver exceptional experiences to our users, ensuring they feel engaged and valued throughout their journey on our platform.

Lyft’s Self-Serve Intelligence team builds the systems that help riders and drivers resolve issues on their own. Part of the Safety & Customer Care organization, this group focuses on backend services, APIs, and AI-powered products that let customers get help without waiting for an agent. The team’s work includes AI Assist (such as AI Agents), automations, and self-service workflows, all designed to make support fast and reliable. Role overview As a Senior Software Engineer on this team, the main responsibility is to design, build, deploy, and maintain backend systems and AI-driven tools that handle customer problems automatically. These solutions use Generative AI and automation to deliver scalable, dependable self-service experiences for millions of Lyft riders and drivers. What you will do Design and develop backend services and APIs for AI-powered self-service products Build and maintain AI Agents and automation tools that resolve customer issues without agent involvement Oversee the full development lifecycle: system design, prototyping, deployment, and ongoing operations Work closely with product managers, designers, data scientists, and operations teams to deliver robust solutions Focus on reliability, scalability, and operational excellence in all systems Location This role is based in San Francisco, CA.

Join Sierra as a Software Engineer specializing in Intelligence, where you will play a pivotal role in developing innovative software solutions that enhance our intelligence capabilities. Collaborate with a dynamic team of professionals in a stimulating environment that encourages creativity and technical growth.

Role overview The Senior Software Engineer II for Developer Experience at Carta will design and build tools and systems that support engineering teams. The focus is on making workflows more efficient and enabling teams to deliver high-quality products. What you will do Collaborate with cross-functional groups to identify and address challenges in developer workflows Develop and enhance tools that make software development more scalable and intuitive Use software engineering skills to create solutions that improve daily life for engineers Support systems that help Carta teams deliver products aligned with client needs Location This role is based in San Francisco, CA; Santa Clara, CA; or New York, NY.

Discord connects over 200 million users each month for various purposes, but a common theme is the love for video gaming. With over 90% of our users engaged in gaming, collectively spending 1.5 billion hours on our platform each month, Discord is key to shaping the future of gaming. Our mission is to enhance the experience of chatting and socializing before, during, and after gaming sessions.As a Senior Software Engineer on the Safety Experience team, you will play a pivotal role in creating a safer environment for our vast user base. You will spearhead the design, development, and maintenance of features that safeguard users from harmful activities while ensuring compliance with regulations. The work you do is vital for the growth and integrity of Discord, reporting directly to the Engineering Manager of Safety Experience.

Why Join AngelListAt AngelList, we are committed to tackling some of the most challenging issues in venture capital and private markets. Join a dynamic team that prioritizes precision, urgency, and strategic thinking. If you are eager to influence the funding and development of startups, this is your opportunity.About AngelListOur mission is to accelerate innovation by enhancing the success rate of startups worldwide. We achieve this by creating a robust financial infrastructure that facilitates investment in transformative companies.AngelList serves as the central hub for venture capital and the startup ecosystem, managing over $171 billion in assets and supporting investments in more than 13,000 startups, including over 300 unicorns. Currently, 57% of premier U.S. VC deals involve investors through AngelList. Our ambitions exceed our current scale.If you are passionate about shaping the future of private markets, we invite you to join our journey.About the Role:We are looking for Senior Software Engineers to be a part of our Intelligence team. In this role, you will be responsible for designing, developing, and maintaining services that facilitate retrieval, semantic search, agent orchestration, model integrations, and data pipelines, transforming our proprietary signals into actionable product features.For more insights into our product direction, please visit: our blog.

Join Whatnot as a Software Engineer focused on inventory experience, where you will play a crucial role in enhancing our inventory management systems. You will collaborate with a dynamic team to build scalable solutions that improve the user experience and streamline operations.In this position, you will apply your technical skills to develop robust applications, implement best practices in software design, and contribute to our mission of delivering exceptional service to our users.

Role overview Notion Labs Inc. seeks a Software Engineer for the Collections Experience team in San Francisco, California. The main focus is on making it easier and more engaging for users to organize and interact with content on the Notion platform. What you will do Design and build new features that improve how collections work and feel for users. Refine current processes to streamline content management and access. Work with engineering, design, and product teams to deliver updates that enhance the platform. Collaboration This role involves frequent teamwork with colleagues from a range of disciplines. Contributions include sharing ideas, reviewing work, and helping develop new features from initial concept through launch.

About Matter IntelligenceMatter Intelligence is pioneering the future of vision AI by integrating a groundbreaking sensor capable of perceiving molecular chemistry, temperature, and 3D shapes with a Large World Model—our sophisticated intelligence engine tailored for the physical realm. This innovative system transcends mere visual perception; it comprehensively understands everything from a single pixel. We term this as Superintelligent Vision.Our distinguished team has contributed technologies to Mars missions for NASA/JPL, co-established and led infrastructure initiatives for OpenAI, developed advanced sensors for U.S. Defense, and created fundamental algorithms for spectral and 3D imaging. Together, we are committed to establishing the next frontier for vision and intelligence in the physical world.About the RoleAt Matter, we are developing technology that sits at the intersection of hardware, AI, and Earth observation. This position is uniquely positioned between Engineering and Operations.As the inaugural hire in this role, you will collaborate closely with various teams across Matter, including sensor engineers, ML researchers, satellite systems designers, sales, and leadership. Your primary responsibility will be to understand their workflows, pinpoint opportunities where intelligent agents can condense hours of work into mere seconds, and design these solutions. One week you might be crafting a multi-agent workflow for automating competitive intelligence tracking, and the next, you could be developing an internal tool that provides the hardware team with instant access to five different documentation systems. You will take ownership of challenges from discovery through deployment and continuous iteration.This position is not suited for individuals who prefer to follow a ticket queue. It is tailored for a developer with robust computer science fundamentals who can work autonomously, build trust within a demanding organization, and deliver production-grade agents that are essential to our operations.Key ResponsibilitiesAgent Development & EngineeringDesign, develop, test, and maintain production-quality AI agents and tools utilizing contemporary frameworks and APIs.Architect robust, secure, observable, and maintainable agentic systems.Create AI-native user experience patterns that facilitate seamless adoption: including human-in-the-loop checkpoints, auditability, graceful failure/rollback, and feedback mechanisms.Choose and integrate suitable tools, memory systems, and retrieval strategies tailored to each agent's specific use case.Produce clean, well-documented, version-controlled code, setting the standard for quality.Product Discovery & RequirementsEngage with stakeholders to gather requirements and translate them into effective AI solutions.

About SentryAt Sentry, we believe that poor software is a thing of the past. Our mission is to empower developers to create high-quality software more efficiently, allowing us to enjoy the technology we love.With over $217 million in funding and a community of more than 100,000 organizations backing our vision, we are developing advanced performance and error monitoring tools used by industry leaders such as Disney, Microsoft, and Atlassian, enabling them to focus on innovation rather than bug-fixing.We embrace a hybrid work model across our global offices, designating Mondays, Tuesdays, and Thursdays as in-office days to foster meaningful collaboration. If you are passionate about creating tools that enhance the digital experience, join us in building the future of software monitoring.About the RoleOur Developer Experience team is expanding in San Francisco! This role is hybrid and requires you to be based at our headquarters. We are searching for an innovative builder with a strong viewpoint on exceptional developer documentation.If you are an individual who enjoys experimenting with the latest features in your favorite tools, loves exploring new JavaScript frameworks, and is frustrated by inaccurate code snippets or documentation, then this role at Sentry is perfect for you. The Developer Experience team merges the excitement of shipping cutting-edge products with ensuring developers can use them effectively.If you are confident in collaborating with Product and Engineering teams to test and launch new features, and possess the ability to dive in and solve complex problems while maintaining a keen eye for quality documentation, this could be your dream job.As part of Sentry's Developer Experience team, you will be a builder constantly seeking ways to simplify the experience for developers using our tools. You will engage with the technical community to understand their challenges, support developers, gather feedback, and assist our product and engineering teams in releasing new features.In this role, you will be expected to bring solutions to the table, propose product strategies, identify necessary resources and partnerships, and execute your plans effectively.

At Continue, we're on the lookout for a seasoned software engineer to enhance our IDE extensions, optimize the hub.continue.dev backend, and develop various innovative services (like our codebase sync indexing engine, data ingestion pipelines, and VMs for background agents).Who You AreWe envision a candidate with a strong background that complements this role. If you may not meet every qualification but believe you can tackle the challenges ahead, we encourage you to reach out!You possess advanced proficiency in TypeScript, Go, or a similar language.You have a keen interest in AI engineering or machine learning.You bring experience in scaling systems for enhanced stability, maintainability, and developer experience.You are adept at simplifying complex problems and making trade-offs to expedite progress.Your ResponsibilitiesAs a startup, we value versatility; be prepared to wear multiple hats as we pursue our mission. Key responsibilities will include:Articulating and implementing robust architectural strategies that facilitate swift delivery of SaaS and on-premise products.Contributing significantly to the development of our backend services.Identifying and addressing core challenges to enhance product metrics such as autocomplete acceptance rates and codebase retrieval accuracy in our open-source initiatives.Creating thoughtful abstractions that form the backbone of our product and may serve as open-source standards.

Role overview Adyen seeks a Senior Software Engineer in San Francisco to focus on Customer Developer Observability. This position aims to enhance the tools and systems that let clients monitor and analyze their performance across the Adyen platform. What you will do Collaborate with cross-functional teams to design and build observability solutions. Create and implement features that provide customers with deeper insights into their systems and data. Help improve the customer experience by making monitoring and analysis more effective and accessible.

Join us at datacurve as we innovate a gamified developer platform that empowers thousands of engineers to create high-fidelity datasets, advancing the frontiers of large language models (LLMs). In this pivotal role, you will oversee the entire technical lifecycle of our data pipelines—from collaborating with partner labs to establish new data formats, to delivering the essential tools, environments, documentation, and quality assurance processes that bring these formats to life at scale.Key ResponsibilitiesLead Projects End-to-End: Take ownership of projects from initial prototyping through to ongoing maintenance and iterative improvements based on user feedback.Oversee Developer Experience Pipelines: Develop and prototype tools for capturing new data formats, transitioning to a production workflow, and refining the developer experience.Champion Developer Experience: Produce clear and concise guidelines and documentation to empower our contributors and ensure the quality of project inputs.Quality Assurance & Governance: Establish and manage quality standards for your projects, which includes training content reviewers to ensure data consistency and accuracy. Implement automated checks, evaluation harnesses, and workflows to meet data quality benchmarks.Continuous Improvement: Monitor systems, troubleshoot issues, and enhance reliability, latency, and contributor success rates.Occasional ResponsibilitiesDefine Innovative Data Formats: Collaborate with frontier lab researchers to create specifications and design schemas, metadata, and versioning for new formats.Develop Tools and Environments: Deliver tools, sandboxes, command-line interfaces (CLIs), and instrumentation to streamline contribution processes.

Join Whatnot as a Software Engineer focused on enhancing our Inventory Experience. In this role, you will leverage your technical skills to develop cutting-edge solutions that streamline inventory management and enhance user satisfaction. Collaborate with cross-functional teams to design, build, and optimize our inventory systems.

About MagicalMagical is a cutting-edge automation platform harnessing advanced AI to transform the healthcare landscape. We provide AI agents that are not just theoretical but are proven to work effectively in real-world scenarios.Our vision is to create 'AI employees' that streamline tedious, repetitive tasks that hinder productivity. With healthcare being a $4 trillion sector mired in administrative hurdles, we focus on automating critical processes such as claims processing, prior authorizations, and eligibility checks, allowing healthcare providers to prioritize patient care.Our TractionThe transition to agentic automation in healthcare is unavoidable, and we are at the forefront of this movement:Rapid revenue growth as clients expand their use of our solutions beyond initial workflows.7-day proof-of-concept implementations that showcase real value quickly, in contrast to industry norms that often take months.Self-healing automations that maintain production-grade reliability at scale, where many competitors struggle to deliver.Unlike many AI firms that make grand promises, we deliver dependable solutions that yield quantifiable results. Our company is backed by notable investors Greylock, Coatue, and Lightspeed, with a total of $41 million raised. Our founder, Harpaul Sambhi, is a seasoned entrepreneur who successfully sold his previous venture to LinkedIn.About the RoleAs the Software Engineering Manager for the Builder Experience team, you will lead and expand a talented group of engineers dedicated to optimizing our user-facing interfaces that simplify agent configuration.You should possess a deep passion for management and derive satisfaction from fostering the professional growth of your engineers. Your technical expertise will empower you to navigate intricate architectural discussions and convert complex technical challenges into effective business strategies. In this position, you will be the vital link between our product vision and its technical realization.This role requires a hybrid work model with 2 days per week in our San Francisco office.

Discord serves over 200 million users monthly for a multitude of reasons, with a primary focus on gaming. An impressive 90% of our user base engages in gaming activities, collectively spending 1.5 billion hours on thousands of unique titles via Discord each month. Our platform holds a pivotal role in the future of gaming, as we strive to enhance the social experience of connecting with others before, during, and after gameplay.At Discord, we are dedicated to improving the gaming experience by fostering connections among players. Collaborating directly with developers and communities, we are creating innovative ways for users to interact and enjoy their gaming sessions. We believe that gaming is more enjoyable with friends, and we are committed to providing the tools and features necessary for developers to enrich these experiences. Our engineering culture emphasizes teamwork and collaboration, and we invite you to be a part of this journey!