Customer Experience Data & Operations Intern

Prosidian Consulting is seeking a dedicated and innovative Director of Customer Experience to lead our efforts in enhancing customer satisfaction and engagement. In this key role, you will be responsible for developing strategies that improve our customer service processes and ensure a seamless experience across all touchpoints. You will work closely with cross-functional teams to analyze customer feedback, implement best practices, and drive continuous improvement initiatives.

Join our dynamic team at Prosidian Consulting as a Data Entry Intern, where you will play a pivotal role in supporting our data management processes. This internship offers an invaluable opportunity to gain hands-on experience in the data management field, contributing to critical projects that drive our business forward.

Join our dynamic team at Prosidian Consulting as a Data Operations Coordinator. In this critical role, you will be responsible for managing and optimizing our data operations to ensure efficient data management practices. You will collaborate with cross-functional teams to streamline data processes and enhance data quality.

Join Coinbase as an Associate Manager of Customer Experience (CX) in AML Compliance, where you will play a pivotal role in ensuring our compliance with anti-money laundering regulations. You will lead a dynamic team dedicated to enhancing customer experience while adhering to regulatory standards. Your insights will help shape our compliance strategy and improve our customer interactions.

Please note: This position ideally operates on a hybrid schedule in Charlotte, NC (Tuesday-Thursday in-office). Preference will be given to candidates currently residing in Charlotte, NC, or those willing to relocate.About the RoleLendingTree is excited to welcome a Snowflake & Data Platform Operations Engineer to our dynamic Platform Operations team. In this hands-on role, you will play a critical part in automating, scaling, and supporting our cloud-based data ecosystem utilizing Snowflake, as well as AWS and Azure services. Your focus will be on reducing operational overhead through Continuous Integration/Continuous Deployment (CI/CD), implementing robust monitoring solutions, and employing an automation-first engineering approach.Key ResponsibilitiesSnowflake Administration: Oversee environments, manage security policies (RBAC), and conduct performance tuning to optimize costs and query efficiency.Platform Automation: Design and maintain CI/CD pipelines for database deployments using GitLab along with tools such as Liquibase or Red Gate.Cloud Integration: Facilitate integrations between Snowflake and AWS/Azure services, including object storage, messaging, and serverless functions (Lambda/Azure Functions).Pipeline & Streaming Operations: Sustain batch and streaming architectures (Confluent Kafka), troubleshoot ETL/ELT failures, and ensure data observability.Security & Reliability: Implement logging, auditing, and IAM controls; engage in incident response and root cause analysis (RCA).Collaboration: Work closely with Data Engineering and stakeholders to translate business requirements into scalable technical solutions.

Are you passionate about creating a welcoming environment for others? Join us as a Part-Time Customer Experience Specialist at Cottonwood Reserve Apartments in Charlotte, NC! In this dynamic role, you will play a key part in ensuring that both current residents and prospective tenants feel at home within our community. Your cheerful demeanor, effective communication skills, and problem-solving abilities will be essential in delivering an outstanding customer experience that embodies our #HomeAtLast ethos. Apply today! This part-time position requires a flexible schedule, including weekends and evening shifts. Bilingual skills in English and Spanish are a valuable asset! As a Customer Experience Specialist, you will: Utilize your positive attitude, communication skills, and creativity to engage with all visitors. Greet customers, including prospects, residents, and vendors, with a warm smile. Respond promptly and courteously to inquiries from residents and prospects via phone, email, and text. Handle incoming calls and document relevant information accurately. Ensure that apartments are ready for showing and upcoming move-ins daily. Conduct regular walkthroughs of the property, amenities, and vacant apartments to maintain Cottonwood Standards. Be knowledgeable about pricing and available apartment homes, answering questions effectively. Assist in organizing community events and contribute to social media marketing efforts. Manage daily package deliveries in the package room. Maintain communication with community-related vendors and build positive relationships. Embark on a career path with opportunities for future advancement into management roles. Cottonwood Residential is pioneering the industry by being one of the first apartment management companies to offer Self-Guided Tours, revolutionizing the customer experience. We value your innovative spirit, eagerness to learn, and strong work ethic to continuously elevate our community's customer experience. Get ready to help create unforgettable moments for those who visit us because we can't wait to see you welcome customers to their Home at Last!

At Compass, we are dedicated to helping individuals find their place in the world. Since our inception in 2012, we have been transforming the real estate landscape with our comprehensive platform that enables residential real estate agents to provide outstanding service to both sellers and buyers.As the Agent Experience Manager, you will be the first point of contact for our clients upon joining Compass, serving as their dedicated account manager from that moment onward. Your role will involve assisting clients in understanding Compass, providing training on our tools and services, addressing marketing inquiries, and much more. Your passion for customer satisfaction and commitment to delivering an exceptional experience will be paramount to your success.Please note: this role is strictly in-office at our Charlotte (South Park) location.At Compass, You Will:Manage a portfolio of high-touch customers, serving as their primary contact for inquiries and issues via phone, email, and face-to-face meetings.Encourage the utilization of Compass technology and services by offering personalized support, strategic insights, and group training sessions.Deliver vital marketing assistance by answering queries, creating materials from templates (such as listing presentations and postcards), and liaising with marketing specialists for more complex requests.Collaborate with the Onboarding team to strategize and implement processes for welcoming new clients to Compass.Contribute to ongoing projects including new office launches, national initiatives, and expansion activities.Work closely with team members and other departments to advocate for agent feedback and inquiries.Act as a mentor to Agent Experience Coordinator(s), assisting with queries and managing escalations.

About Judi HealthJudi Health is a pioneering enterprise health technology organization dedicated to transforming healthcare for employers and health plans through a holistic range of innovative solutions, including:Capital Rx, a public benefit corporation specializing in comprehensive pharmacy benefit management (PBM) services for self-insured employers,Judi Health™, which delivers full-service health benefit management solutions to employers, third-party administrators (TPAs), and health plans, andJudi®, the industry's premier proprietary Enterprise Health Platform (EHP) that integrates all claim administration workflows into a single, scalable, and secure platform.At Judi Health, we collaborate with our clients to restore trust in the U.S. healthcare system and establish the necessary infrastructure for the quality care that everyone deserves. Discover more at www.judi.health.Position SummaryThe Client Experience Resolution & Optimization (CERO) Manager is responsible for leading the intake, triage, and resolution process for client-related issues within the Client Services team. This role is vital in establishing governance for intake workflows, ensuring the accurate validation and routing of issues, and promoting consistency in how Client Services addresses and resolves operational challenges. The Manager will collaborate across various teams to streamline processes, minimize manual tasks, and enhance the overall client experience, while also providing mentorship to the CERO Analyst.Position Responsibilities:Develop and oversee a standardized intake and routing process for Client Services issues.Manage the triage, prioritization, and cross-functional coordination of issues.Act as the primary contact for inquiries regarding intake, validation, and routing.Create and maintain standard operating procedures (SOPs), workflows, and documentation for Client Services operations.Establish and track key performance indicators (KPIs) in partnership with internal analytics teams (e.g., intake volumes, turnaround times, quality metrics).Lead initiatives for continuous improvement aimed at simplifying workflows and addressing recurring issues.Collaborate with various teams to identify process gaps and facilitate the implementation of improvements.Coach and mentor the CERO Analyst, supporting their ongoing professional development.

As a Customer Relations Specialist at renuity, your role will be integral in enhancing our customer experience program. You will support various administrative and operational tasks, including the Better Business Bureau processes, customer feedback management, and addressing consumer affairs concerns. This position is crucial in ensuring timely and accurate responses to customer inquiries and complaints. You will collaborate closely with our legal team and different divisions to resolve customer issues efficiently. The ideal candidate will possess prior experience in customer service and dispute resolution, along with strong de-escalation skills.Key Responsibilities:Manage daily operations of the Customer Experience Program, ensuring prompt and effective issue resolution.Handle and respond to Better Business Bureau (BBB) complaints, maintaining professionalism and adhering to timelines.Coordinate with customer feedback vendors (Guild Quality and BBB) to ensure seamless operations and compliance with established processes.Act as the main point of contact for consumer affairs, collaborating with internal teams to address and resolve escalated customer issues.Analyze customer feedback channels (reviews, surveys, complaints) to identify trends and suggest process enhancements.Document customer interactions, complaint resolutions, and case outcomes accurately within our internal systems.Monitor and report on critical customer experience metrics, such as resolution times and satisfaction trends.Ensure adherence to company policies and regulatory guidelines related to consumer affairs.Provide support to cross-functional teams (Operations, Sales, Legal, Call Center, Marketing) in resolving complex customer situations.Develop and update response templates and communication standards to maintain brand consistency.

Join our dynamic team as a Senior Customer Service Manager at Prosidian Consulting, located in the vibrant city of Charlotte, North Carolina. In this pivotal role, you will lead and inspire a team of customer service professionals, ensuring exceptional service delivery and customer satisfaction.In your capacity as a Senior Customer Service Manager, you will be responsible for developing strategic initiatives aimed at enhancing customer experiences, streamlining processes, and implementing best practices in customer service. Your leadership will drive team performance and foster a culture of continuous improvement.

Position Overview:Position Overview:As a Revenue Operations Analyst at RxVantage, you will play a pivotal role in our Go-To-Market (GTM) organization, delivering critical insights that link data with revenue performance. This position serves as a cornerstone for understanding overall performance, pinpointing opportunities for growth, and driving data-driven decisions throughout the client lifecycle.Your primary responsibility will be to provide clear, accurate, and actionable insights across all GTM functions, including Sales, Marketing, Service, and Account Management. You will lead the design, maintenance, and enhancement of GTM reporting, offering executive-level insights that empower leaders to optimize pipelines, enhance revenue efficiency, and boost customer engagement. You will be the foundation of all revenue intelligence, providing a consistent source of truth for GTM metrics and performance analysis.Collaboration will be key as you work closely with the revenue organization and engage with Operations, IT, Finance, Data, and Product teams to centralize all GTM reporting functions, including commissions, product feedback, and revenue retention.In partnership with the Director of Sales Operations, you will also help develop and prioritize the GTM Intelligence roadmap, facilitating enablement programs that provide on-demand, real-time access to strategic information for key stakeholders.What You’ll Be Doing:Own and manage end-to-end GTM reporting across Sales, Marketing, Channel, Service, and Account Management functions to ensure accuracy, consistency, and scalability.Guarantee data integrity and alignment between Go-To-Market systems (CRM, marketing automation, sales engagement) and financial systems by reconciling revenue, bookings, and pipeline metrics, and resolving discrepancies.Collaborate with RxVantage finance and revenue teams to oversee commission processes for Go-To-Market team members.Design and maintain dashboards and reports that monitor pipeline health, conversion rates, revenue performance, customer engagement, retention, and expansion.Work with GTM stakeholders to define success metrics, KPIs, and performance benchmarks across each function.Convert raw data into clear insights, trends, and recommendations for executives and GTM leaders.Identify gaps, inefficiencies, and growth opportunities within the GTM framework.

Join Prosidian Consulting as a Market Development Intern, where you will be an integral part of our team, contributing to market analysis, strategy development, and client engagement initiatives. This internship is designed for motivated individuals eager to gain hands-on experience in the consulting industry. You will have the opportunity to work closely with experienced professionals, learn about market trends, and assist in developing innovative strategies that drive business growth.

About FigureFigure Technologies, Inc. (NASDAQ: FIGR) is at the forefront of revolutionizing capital markets through the innovative application of blockchain technology. We are not just theorizing about blockchain; we are implementing it to power tangible products utilized by countless consumers and institutions.By merging the transparency and efficiency of blockchain with AI-driven automation, we have transformed the processes of loan origination, funding, and trading in secondary markets. Our technology enhances processing speeds, reduces costs, and minimizes biases, ultimately providing improved outcomes for borrowers, investors, and financial institutions alike.In collaboration with over 170 partners, we have successfully originated more than $22 billion in home equity loans (HELOCs) on our blockchain-native platform, positioning Figure as the leading non-bank provider of home equity financing in the United States. Our diverse ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin functioning as a tokenized money market fund, along with various other products and platforms that are reshaping the landscape of consumer finance and capital markets.We are excited to be acknowledged as one of Forbes’ Most Innovative Fintech Startups in 2025 and Fast Company’s Most Innovative Companies in Finance and Personal Finance.About the Role:We are in search of a detail-oriented and proficient Operational Transformation Associate to enhance our team. The ideal candidate will play a crucial role in onboarding new agents and partners to our telephony system, managing and troubleshooting agent-submitted tickets, documenting operational procedures, and supporting various operational transformation initiatives. This position will require close collaboration with cross-functional teams to ensure our technology solutions meet organizational needs.What You’ll Do:Configure technology platforms to align with business requirements, ensuring the proper setup of features, workflows, and user access.Analyze platform reporting to gain insights into performance, usage patterns, and potential issues, communicating findings for prioritization and problem-solving.Provide technical support for platform users, resolving issues and troubleshooting problems to uphold optimal platform functionality.Assist in the implementation and integration of new technology platforms, coordinating efforts with vendors and internal stakeholders.Develop and deliver end-user training materials and sessions, ensuring users are equipped to utilize the platforms effectively.Draft and maintain comprehensive documentation of platform processes and procedures.

Join our dynamic team at Prosidian Consulting as an Operations Research Assistant. In this pivotal role, you will support our operations research initiatives, utilizing analytical and quantitative methods to solve complex problems. You will work closely with senior analysts to develop models and simulations that aid in decision-making processes. Ideal candidates will have a strong foundation in mathematics and experience with data analysis tools.

Brightspeed seeks a CRM Operations Manager based in Charlotte to help advance our customer relationship management systems. This position centers on refining processes, supporting more effective customer interactions, and making it easier for teams to act on data-driven insights. Key Responsibilities Collaborate with teams throughout the company to maintain and improve CRM operations. Find opportunities to streamline workflows and support customer satisfaction. Analyze data to guide process improvements and inform retention strategies. Cross-Functional Collaboration This role involves working closely with colleagues from various departments. The goal is to ensure CRM tools and processes align with business objectives and contribute to customer retention.

Join stemxpert1 as a Data Modeler, where you will play a crucial role in transforming data into actionable insights. You will be responsible for designing and maintaining data models, ensuring data integrity, and collaborating with cross-functional teams to support various business initiatives. Your expertise will help drive data-driven decision-making across the organization.

At Scout Motors, we are revitalizing the legacy of one of the most iconic American vehicles, which dates back to 1960. This vehicle has paved the way for generations of robust SUVs and trucks, and we're committed to doing so once again.Scout is not just a brand; it embodies a rich legacy rooted in exploration, stewardship, and hard work.Our brand reflects profound respect: for the past and future as we electrify and digitize a cherished American name, and for our communities by building a company that embodies the spirit of its people and customers. We respect both work and leisure with vehicles that seamlessly transition from campgrounds to job sites, or even a Tuesday morning commute. Additionally, we offer two innovative powertrains to meet diverse needs: an all-electric powertrain and our Harvester™ range extender powertrain, which features a built-in gas-powered generator providing an estimated combined range of 500 miles.At Scout Motors, we empower our inclusive and visionary teams to innovate. A Scout employee is a leader and a visionary, eager to explore new pathways and share insights. They are knowledgeable doers who collaborate across the organization to create superior products, driven by unparalleled passion.If you're ready to be part of shaping the future of transportation and drive change, we invite you to apply now!

Join our dynamic team at sonsoftinc as a Data Modeler Consultant. This role is perfect for individuals who are passionate about data architecture and analytics. You will work closely with our clients to design, implement, and maintain data models that support business objectives.

Join our dynamic team as a Data Modeling Consultant, where you will leverage your expertise in data architecture and analytics to design and implement robust data models. You will play a critical role in transforming raw data into actionable insights, enabling our clients to make data-driven decisions. This position offers an exciting opportunity to work with cutting-edge technologies in a collaborative environment.