Customer Engineer at Kernel | San Francisco

Join Us at Granola! If you haven't already, explore the innovative solutions we are developing and discover why becoming a part of our team is a great opportunity.Granola is proudly utilized by some of the world's leading and fastest-growing companies, including industry giants like DoorDash, Gusto, and Salesforce. Originally designed and built in London, we have expanded our reach and now primarily serve a US customer base. To support our growth trajectory, we have opened a vibrant office in San Francisco, which will act as the center for our North American market strategies.At Granola, we are revolutionizing the concept of customer support in an AI-driven environment. Our Customer Experience (CX) team is not just highly technical; we are empowered to directly engage with the codebase. We believe in addressing the root causes of issues rather than merely applying temporary fixes. Our focus is on delivering lasting solutions that enhance our product and the customer experience.As one of our first hires in San Francisco, you will play a pivotal role as a Customer Experience Engineer. We are in search of a motivated individual who is eager to redefine what exceptional technical support embodies. You will not merely escalate tickets to product engineers; instead, you will collaborate with them to enhance our product and tools.Your ResponsibilitiesManage Technical Escalations: Take ownership of complex tickets requiring in-depth analysis, ensuring effective communication with users and thorough investigations.Investigate Issues: Utilize Cloudwatch logs, console logs, SQL queries, Amplitude analytics, and Retool dashboards to thoroughly address customer concerns.Implement Fixes: Leverage Cursor and AI-assisted tools to make necessary code changes and resolve customer issues expediently without relying on product engineers.Develop Internal Tools: Create and enhance internal tools and infrastructure to boost the efficiency of the entire CX team.Lead on Critical Customer Issues: Triage tickets, engage in preferred communication channels, and participate in calls to swiftly diagnose and resolve problems.Bridge to Engineering: Document bugs with technical details, identify trends, and advocate for product enhancements.Write Documentation: Produce clear documentation to facilitate faster resolutions of similar issues in the future.What We SeekTechnical Skills:Experience with debugging and troubleshooting complex technical issues.Proficiency in SQL, analytics tools, and cloud-based logging systems.Familiarity with AI-assisted coding tools.Passion for developing efficient processes and enhancing customer experiences.

Hello from Team Granola! If you haven't explored what we are creating and why you should join us, now is the perfect time!As one of our inaugural hires in San Francisco, your mission will be to cultivate a vibrant community that positions Granola as the go-to tool for startups across the Bay Area. This role involves orchestrating memorable events, forging connections with key accelerators and VCs, and ensuring our dedicated users feel valued and engaged—both online and in their daily interactions with us.Your RoleWe are excited to welcome our first Community Manager in the U.S. Reporting to Shre, our Head of Business, who has successfully established Granola's community presence in London, you will play a pivotal role in enhancing our brand's reach and impact.Your ResponsibilitiesEventsTransform Granola's SF office into a hub for tech innovation.Collaborate with leading companies and entrepreneurs to host outstanding events.Manage all aspects of events: from concept and partnership development to logistics, promotion, and follow-up.Startup EcosystemEstablish and nurture relationships with top accelerators and VCs in the Bay Area (e.g., YC, Neo, HF0, SPC).Be present during the arrival of new cohorts, ensuring Granola is the first tool founders reach for on day one.Community EngagementServe as a liaison between our Bay Area community and product team, relaying user feedback and needs.Drive community growth and engagement, ensuring users feel a part of something significant.

About UsWelcome to Team Granola , where we are dedicated to developing innovative tools that enhance human productivity and cognition. What started as an AI-powered notepad designed for back-to-back meetings has evolved into a comprehensive team workspace that acts as a second brain for organizations. Granola naturally integrates within companies, often gaining traction from senior leaders and spreading across various teams.Today, we are proud to partner with some of the world’s leading and rapidly growing companies such as Vercel, Cursor, Lovable, and Decagon, along with top tech giants like Salesforce and DoorDash.Our product, meticulously crafted in London, now caters primarily to a US clientele. To support our expansion, we have established a San Francisco office, which serves as a strategic hub for our North American market initiatives.About the RoleAs a Sales Development Representative (SDR) at Granola, you will play a crucial role in our go-to-market strategy. You will connect with highly engaged users, generate and qualify new opportunities, and facilitate the transition from initial product interest to substantive revenue discussions.This position offers significant impact and ownership: you will navigate both inbound and outbound sales motions, collaborate closely with Account Executives (AEs) and product teams, and contribute to the development of a scalable sales engine from the ground up.Your ResponsibilitiesEngage high-intent inbound leads and product-qualified users, qualifying their interest and transforming engagement into viable sales opportunities.Conduct targeted outbound outreach to key accounts and personas, employing a thoughtful, value-driven approach.Qualify prospects through discovery calls to ascertain their needs, use cases, and readiness to buy.Close high-velocity accounts and schedule quality opportunities for handoff to Account Executives, ensuring they are set up for successful closures.Work closely with AEs, product, and growth teams to relay insights gained from the field and enhance conversion rates.Assist in refining our outbound messaging, qualification criteria, and SDR playbooks based on effective strategies.Contribute actively to shaping the culture of our San Francisco office and lay the groundwork for the sales team.What We SeekBackground & Experience1–3+ years of experience in a Sales Development Representative role or a similar revenue-generating position, preferably in the B2B SaaS sector.Experience managing the sales process, from lead generation to closing deals, with a proven track record of success.

Location and Team Location: San Francisco, CA (In-office) Team: Revenue/GTM Operations Employment Type: Full-Time About Granola Granola builds tools that help people think and work more effectively. What began as an AI notepad has grown into a collaborative workspace and cognitive enhancement platform. Senior leaders often introduce Granola to their organizations, and adoption quickly spreads across teams. Today, Granola supports some of the fastest-growing companies worldwide, including Vercel, Cursor, Lovable, and Decagon. Originally designed in London, Granola now serves a primarily US customer base. The San Francisco office anchors our North American go-to-market efforts. Role Overview This is Granola’s first Revenue Operations hire in San Francisco. The role shapes our go-to-market approach and builds the operational foundation for sales. Expect hands-on work: designing frameworks, managing reporting, running operational cadences, launching sales motions, and ensuring the sales team has the tools they need. Strategic input will influence how Granola approaches the market, defining target audiences, segmenting markets, and identifying the right sales motions as we grow. The Revenue Operations Lead works closely with the VP of Sales, Account Executives, and partners with the GTM Engineering team in London. This position reports to the Head of GTM Operations in London. What You Will Do Lead key GTM processes. Design, develop, and improve operational workflows. Spot areas for improvement and put new solutions in place. Partner with Sales leadership. Work with the VP of Sales to boost revenue, surface effective strategies, and recommend adjustments as needed. Define Ideal Customer Profile (ICP) and segmentation. Clarify target audiences and deliver analyses that refine our ICP, supporting both inbound and outbound sales. Oversee territory and quota planning. Collaborate with Sales leadership to design territories and set goal metrics.

Thuma is dedicated to providing a seamless, high-quality experience for every customer. The team values integrity, initiative, collaboration, open-mindedness, and continuous learning. Every interaction aims to uphold these principles and deliver outstanding service. Role overview The Customer Experience Associate plays a key part in ensuring each customer receives thoughtful, attentive support. This position involves making independent decisions to resolve issues, remove obstacles, and maintain Thuma’s standards for quality and satisfaction. Building positive relationships and delivering a premium experience are central to the work. What you will do Respond to customer inquiries and resolve issues with professionalism and care Make decisions that enhance customer satisfaction and reflect Thuma’s values Support customers throughout their journey, from first contact through post-purchase Work closely with team members to ensure a seamless service process Requirements Clear, polished communication skills Interest in service, design, and bedroom furnishings Ability to work both independently and as part of a team Motivation to learn and grow in a customer-focused setting Location and schedule This role is based in San Francisco, California. Work can be performed remotely or onsite at Thuma’s headquarters in the Presidio neighborhood. Flexible scheduling is available, with shifts running Saturday to Wednesday or Wednesday to Sunday. Team culture Thuma encourages in-person connection and organizes events throughout the year to foster collaboration and strengthen team relationships.

About BlaxelBlaxel is a revolutionary platform designed for AI agents that require rapid code execution. We provide infinitely scalable, secure code sandboxes that are always ready to use, ensuring near-instant latency for your AI integrations. Our proprietary technology, featuring a 25ms cold-start serverless compute engine, allows us to process billions of requests, empowering leading AI startups such as Webflow and HumanBehavior.We tackle the infrastructure challenges faced by traditional cloud services, effectively enabling AI companies to run their code securely and efficiently, with ultra-low latency. Our commitment to innovation has been recognized with a $7.3M seed funding round led by First Round Capital.The RoleWe are seeking a Developer Experience Engineer to spearhead the developer experience for our cutting-edge AI infrastructure. You will shape the way developers and AI agents interact with our platform, striving to minimize the time and effort required for users to recognize the power of our technology.This position is not just about human users; you will pioneer the concept of Agentic Experience (AX), creating interfaces that allow AI agents to navigate our platform seamlessly. If you are passionate about building exceptional developer experiences and eager to redefine what a cloud computing product can be, this opportunity is for you.What You'll DoDesign, develop, and enhance the developer experience across all interfaces, including our CLI, SDKs, and MCP servers, ensuring our platform is enjoyable to use.Focus on API parameter naming and error message clarity, as well as the logical flow of our documentation and guides.Create innovative interfaces and protocols tailored for AI agent consumption, in addition to human developers.Establish and monitor key DX/AX metrics, continuously improving the time users take to reach their 'aha moment' and successfully implement our platform.Collaborate with our Developer Advocate to gather user feedback and translate it into actionable improvements for engineering and product development.

About UsWelcome to Team Granola! We are dedicated to developing innovative tools that enhance how individuals think and collaborate. Our journey started with an AI-driven notepad designed for back-to-back meetings, evolving into a collaborative workspace that acts as a second brain for teams. Granola organically integrates within organizations, often beginning with senior leaders and swiftly spreading throughout teams.Currently, Granola is trusted by some of the globe's leading and rapidly growing companies, including Vercel, Cursor, Lovable, and Decagon. Originally designed in London, we now cater primarily to a US clientele, prompting the establishment of our San Francisco office as the center of our North American market strategy.About the RoleAs a Mid-Market Account Executive, you will play a crucial role in shaping our go-to-market strategy, contributing directly to revenue growth by closing deals with clients who are already enthusiastic about Granola and transforming engagement into paid partnerships.Your responsibilities will include managing the sales cycle, interacting with high-potential prospects, and collaborating with internal teams to deliver exceptional value to our customers.What You’ll DoEngage with high-potential prospects and qualified opportunities.Own the complete sales cycle, from initial discovery to closing.Navigate security reviews, procurement, legal processes, and vendor management systems.Assist in building and optimizing our sales playbook and processes based on effective strategies.Conduct warm outreach to convert engaged free users into paid accounts.Play a pivotal role in cultivating the culture of the San Francisco office and sales team.What We’re Looking ForBackground & Experience3-5 years of proven experience as a high-performing Account Executive with a robust record of success.Demonstrated success in managing sales cycles from start to finish, including collaboration with cross-functional stakeholders (security, legal, procurement).Comfortable working within high-velocity sales environments.Familiarity with formal sales training and methodologies.Skills & TraitsStrong communication and interpersonal skills.Ability to work collaboratively in a fast-paced environment.Proactive problem-solving skills and a results-driven attitude.

About UsWelcome to Team Granola! We are dedicated to developing innovative tools that enhance human productivity and collaboration.Starting as an AI-powered notepad designed for back-to-back meetings, Granola has evolved into a comprehensive shared workspace that acts as a second brain for teams. Our platform gains traction organically within organizations, often initiated by senior leaders and rapidly adopted across various teams.Today, Granola is trusted by some of the fastest-growing and most renowned companies globally, including industry leaders such as DoorDash, Gusto, and Salesforce.Headquartered in London, Granola is now focused on expanding its presence in the US market, which is why we've established our San Francisco office as the central hub for our North American operations.About the RoleAs an Enterprise Account Executive, you will play a crucial role in shaping our go-to-market strategies and driving immediate revenue growth. You will be responsible for closing deals where Granola is already a preferred choice and converting user engagement into significant business opportunities.Your position will place you at the forefront of our growth initiative: overseeing the entire sales cycle, engaging with high-value prospects, and collaborating closely with internal teams to provide exceptional value to our clients.Your ResponsibilitiesConnect with our top-tier prospects and qualified leads.Manage the complete sales cycle from initial discovery through to closing.Navigate through security reviews, procurement, legal processes, and vendor management systems.Contribute to building and refining our sales playbook and processes based on effective practices.Conduct warm outreach to convert engaged free users into paid subscribers.Be instrumental in fostering the culture of our San Francisco office and sales team.QualificationsDesired Background & Experience5+ years of experience in selling SaaS solutions to Enterprise accounts, with a proven track record of success.Demonstrated ability in managing complex sales cycles from start to finish, including effective engagement with cross-functional stakeholders (security, legal, procurement).Comfortable navigating sales processes that extend over 3 months.Familiarity with structured sales training and methodologies.

About GranolaAt Granola, we are committed to developing innovative tools that enhance human productivity and cognitive capabilities. What started as an AI-powered notepad for managing back-to-back meetings has evolved into a collaborative workspace and a second brain for teams. Granola spreads intuitively within organizations, often beginning with a senior leader and rapidly expanding across various teams.Currently, Granola is trusted by some of the fastest-growing and most prestigious companies globally, including Vercel, Cursor, Lovable, and Decagon.With our origins in London, we are now primarily serving a U.S. customer base. To facilitate this growth, we have established our San Francisco office as the cornerstone of our North American market strategy.Role OverviewAs an Account Executive focusing on high-velocity sales, you will play a pivotal role in building our sales motion from the ground up, transforming product-led interest into tangible revenue.This position emphasizes speed, volume, and continuous learning. You will manage a large number of sales opportunities, engage in rapid feedback cycles, and cultivate the skills necessary to become a top-notch closer over time. Instead of merely following an established playbook, you will have the chance to help shape it.Key Responsibilities• Manage a substantial volume of inbound and product-driven sales opportunities.• Quickly and efficiently convert engaged free users into paid accounts.• Own fast-paced sales cycles from initial contact to closure.• Generate a robust pipeline through innovative outbound strategies and self-sourced leads.• Continuously test and refine messaging, positioning, and conversion strategies.• Collaborate closely with product and growth teams to share insights from customer interactions.• Contribute to establishing a strong foundation for our future mid-market and enterprise sales teams.Desired QualificationsExperience & Background• 1–3 years of closing experience with a proven track record of meeting or exceeding sales quotas.• Experience managing full sales cycles in a high-velocity or product-led environment.• Demonstrated ability to independently close deals rather than just support the process.• Evidence of outstanding early performance (top 10-20%, rapid promotions, or exceptional results).Skills & Attributes• High learning agility, with the ability to quickly assimilate product knowledge and customer insights.• Excellent written communication skills and the ability to engage with users directly.• A proactive approach, prioritizing action and experimentation over rigid processes.• Comfortable navigating an environment with minimal structure.• A strong interest in technology and how products function.Personal Characteristics• Highly motivated and self-driven, taking initiative and advancing projects without needing direction.• Competitive nature, with a strong desire to win and succeed.

Join Whatnot, a dynamic platform revolutionizing the way collectors connect and trade. We are seeking a passionate Software Engineer focused on Customer Experience to enhance our user interface and optimize our customer interactions. In this role, you will collaborate with cross-functional teams to design and implement scalable solutions, ensuring a seamless experience for our users.

Join ElevenLabs as a Workplace Experience Coordinator in the vibrant city of San Francisco! In this role, you will be the driving force behind creating an exceptional workplace environment that fosters collaboration, innovation, and employee satisfaction. Your responsibilities will include coordinating office logistics, enhancing employee experiences, and supporting a culture of engagement and productivity.

Join Whatnot, a vibrant and innovative platform revolutionizing the way people buy and sell collectibles and unique items. As a Software Engineer specializing in Customer Experience (CX), you will play a crucial role in enhancing our user interfaces and overall customer satisfaction. Your expertise in software development will help us deliver exceptional experiences to our users, ensuring they feel engaged and valued throughout their journey on our platform.

Join our dynamic team at Allspice as a Customer Experience Engineer, where you'll play a pivotal role in enhancing customer interactions and satisfaction. In this position, you will utilize your technical skills to optimize our customer experience platforms, ensuring seamless integration and functionality. Your insights and innovative approaches will help shape the future of our customer engagement strategies.

Giga develops real-time AI solutions designed for large enterprises, focusing on customer experience and operational efficiency. With $61M secured in Series A funding, Giga partners with Fortune 500 companies to deploy AI agents that interpret emotion, resolve issues quickly, and support complex, regulated workflows. The platform is trusted by clients like DoorDash to manage support and operations across voice, chat, and email, where accuracy and compliance are essential. As a Growth Engineer in San Francisco, the focus is on building and scaling systems that increase user and customer growth. This position works from Giga’s Dogpatch office, collaborating with product, engineering, and business teams to develop solutions that broaden reach and encourage adoption of Giga’s platform. What you will do Design and implement systems to drive user and customer growth Collaborate with cross-functional teams to expand product adoption Work on projects that support Giga’s commercial expansion and platform reach Why consider this role Join experienced founders and a team shaping enterprise AI Contribute to products impacting millions of users Enjoy autonomy and opportunities to make a visible impact Be part of a company with strong financial backing and a clear vision Work from an office in San Francisco’s Dogpatch neighborhood

Join our dynamic team at bland as a Customer Engineer, where you will play a crucial role in enhancing our customer satisfaction and support. This position is ideal for individuals who are passionate about technology and customer engagement. You will be responsible for troubleshooting technical issues, providing solutions, and ensuring that our customers have a seamless experience with our products.

Join Reddit as an Experience Coordinator in San Francisco! In this dynamic role, you will play a pivotal part in enhancing the experience of our users and community members. You will collaborate with various teams to ensure seamless user interactions and drive engagement.

Join Our Team as a Customer EngineerTavus is at the forefront of human computing innovation. We are dedicated to creating AI Humans—an interface designed to seamlessly connect people and machines, eliminating the barriers present in existing technologies. Our advanced real-time human simulation models empower machines to perceive, respond, and engage as if they were human, facilitating genuine conversations.Imagine a world where everyone has access to an affordable therapist, a personal trainer that fits your lifestyle, or a team of medical assistants dedicated to providing personalized care. With Tavus, developers, enterprises, and individuals can harness AI Humans to connect, comprehend, and act with empathy at scale.As a Series B company, we take pride in our backing from renowned investors like Sequoia Capital, Y Combinator, and Scale Venture Partners. Join us in crafting a future where humans and machines truly understand one another.Role OverviewThis role transcends conventional engineering jobs. As a Customer Engineer, you will navigate two dynamic environments:Customer Engagement (30–40%) — Collaborate directly with clients to troubleshoot integrations, facilitate adoption, and assist them in creating exceptional solutions with Tavus.Product Development (remaining time) — Create SDKs, prototypes, and enhancements to our core platform, ensuring Tavus remains powerful, user-friendly, and enjoyable.You will serve as a vital link between our customers and the engineering team, transforming real-world challenges into actionable product improvements. Your goal is straightforward: guarantee that every developer and creator enjoys a seamless and captivating experience with Tavus, supported by comprehensive documentation, guides, tools, and product advancements.Key ResponsibilitiesEngage directly with clients to debug issues, develop proof of concepts, and design tailored solutions.Construct prototypes, SDKs, sample applications, and tools that enhance the developer experience.Gather user feedback, recognize patterns, and translate insights into product and engineering enhancements.Collaborate on early feature adoption by testing pre-release features with customers, collecting feedback, and proposing iterative improvements.Contribute to the definition of a world-class customer experience.

Join Discord as a Software Engineer specializing in Safety Experience! In this role, you will be at the forefront of creating a safe and engaging environment for our users. You'll collaborate with cross-functional teams to design, develop, and implement robust safety features that enhance community interactions. If you're passionate about building innovative solutions and making a difference in user safety, we want to hear from you!

Whatnot is hiring an Engineering Manager focused on Customer Experience in San Francisco, CA. This position leads a team working to improve every stage of the customer journey. Role overview This role centers on guiding engineers as they build and refine technology to support customer needs. The team’s work aims to boost user satisfaction and make interactions with Whatnot more seamless. What you will do Lead and mentor a group of engineers dedicated to customer experience projects Drive technical solutions that improve how customers interact with the platform Shape and influence customer experience strategy to align with business objectives Ensure engineering efforts support both user satisfaction and company goals Impact Your leadership will help define how technology supports customers at Whatnot. The work done by this team directly affects customer satisfaction and the company’s ability to meet its objectives.