Customer Engineer at Kernel | San Francisco

About Us:At Parabola, we empower teams to streamline their workflows by transforming and organizing complex data from various sources like PDFs, emails, and spreadsheets. Our innovative platform enables forward-thinking organizations to automate tedious processes that were once considered manual.Companies such as Brooklinen, On Running, and Flexport leverage Parabola to reclaim valuable time and tackle ambitious projects. From reconciling inventory across multiple third-party logistics providers to auditing invoices, and automating weekly report exports, Parabola equips teams to automate their workflows without needing extensive engineering resources.About the Role:Join our Automation Engineering team, a vital link for our most significant accounts striving to maximize the value from our product. Engaging from the sales cycle, you will work hand-in-hand with customers and Account Executives to establish success criteria and action plans that achieve value expeditiously. Through tailored training sessions, interactive workshops, and comprehensive support, you will assist customers in designing and implementing AI-driven workflows that automate intricate business processes, driving efficiency and effectiveness. You will oversee each project from initial concept to successful launch, ensuring enduring impact and value. Our team is dedicated to providing each customer with a top-notch onboarding experience and a smooth transition to our Customer Experience team.About You:You possess a genuine passion for understanding and supporting customers. You empathize with their challenges and celebrate their successes as your own. With a talent for solving complex issues, you embrace learning about customer systems, industries, and internal workflows. Your interpersonal skills enable you to build and nurture strong relationships, while your technical prowess allows you to troubleshoot APIs, query databases, engage AI models, and construct efficient Parabola flows. You excel in managing multiple projects simultaneously and are driven by a passion for success, confidently representing our company and advocating for the customers you support.What You'll Be Doing:Collaborating with customers to define success metrics and action plans.Leading hands-on workshops and training sessions.Designing and deploying automated workflows that enhance business efficiency.Ensuring a smooth onboarding experience for customers.

About Us:Parabola is an innovative workflow builder that simplifies the process of organizing and transforming complex data from various sources, including PDFs, emails, and spreadsheets. Our goal is to empower forward-thinking teams to automate tasks that they previously believed required manual intervention.Prominent companies such as Brooklinen, On Running, and Flexport rely on Parabola to save countless hours and tackle ambitious projects that once seemed unattainable. Whether it’s reconciling inventory from multiple third-party logistics providers, auditing invoices, or the repetitive task of exporting reports every week, Parabola enables teams to automate these processes without needing engineering resources.We are proudly backed by esteemed investors including OpenView Partners, Matrix Partners, and Thrive Capital.About the Role:As a pivotal member of the Automation Engineering team at Parabola, you will be instrumental in helping our largest and most strategic clients realize the full value of our offerings. Your journey will begin in the sales cycle, where you will collaborate closely with customers and Account Executives to establish success metrics and actionable plans for efficient value delivery. Through a combination of training sessions, interactive workshops, and hands-on support, you will work alongside our Mid-Market and Enterprise clientele to design and implement AI-driven workflows that automate intricate business operations and unveil new efficiencies. Your leadership will guide customers from initial design to successful execution, ensuring that each solution provides sustained impact and value, and that customers enjoy a premier onboarding experience, a smooth transition to our Customer Experience team, and a solid foundation for success with our product.About You:You are passionate about customer success. You empathize with their challenges, share in their victories, and celebrate their “ah-ha!” moments as if they were your own. Possessing a natural talent for solving complex problems, you dive deep into understanding customers’ systems, industries, and internal processes. You are equipped with both soft skills for relationship building and technical skills for troubleshooting APIs, querying databases, prompting advanced AI models, and constructing effective Parabola workflows. Your experience includes managing multiple projects simultaneously and working with Mid-Market and Enterprise clients. Above all, you are enthusiastic, confident, and personable, representing our company with pride and advocating for the customers you support.

About AbridgeFounded in 2018, Abridge is dedicated to enhancing healthcare understanding through innovative AI solutions. Our platform is tailored for medical conversations, streamlining clinical documentation and allowing healthcare professionals to prioritize patient care.We offer cutting-edge technology that converts patient-clinician dialogues into structured clinical notes in real-time, seamlessly integrating with EMR systems. With our auditable AI and the unique capability to map AI-generated summaries to verified data, we build trust among healthcare providers. As trailblazers in generative AI for healthcare, we are establishing industry best practices for responsible AI deployment across health systems.Our dynamic team comprises practicing MDs, AI specialists, PhDs, creative thinkers, technologists, and engineers, all focused on empowering individuals and making healthcare more comprehensible. Our offices are located in San Francisco's Mission District, New York's SoHo, and Pittsburgh's East Liberty.The RoleIn the position of Staff IT Automation Engineer, you will take on a pivotal technical leadership role, responsible for enhancing efficiency and scalability throughout our corporate IT infrastructure and enterprise ecosystem. You will architect, develop, and maintain essential automation solutions that remove manual processes, enhance security, and elevate the global employee experience. This role demands extensive engineering expertise, a product-oriented mindset for automation, and the ability to mentor junior engineers while addressing complex integration and scaling challenges. You will collaborate closely with IT leadership, Security leadership, and departmental heads across the organization.What You'll DoSaaS Ecosystem Automation: Spearhead the design and implementation of automated workflows for provisioning, de-provisioning, and user management across key SaaS applications, including Google Workspace, Slack, GitHub, Notion, Rippling, and other core business tools.Workflow Automation: Create scalable, resilient workflow automation solutions to optimize essential business processes such as onboarding, offboarding, access requests, compliance enforcement, and self-service IT support.Asset Management Automation: Develop and implement solutions for the automated lifecycle management of various endpoints and assets, including corporate laptops, among others.

Join our innovative team at mercor as a Software Engineer specializing in Automation. In this role, you will be integral to developing and implementing automated solutions that enhance our software products and improve operational efficiency. We are looking for a passionate engineer who thrives in a collaborative environment and is eager to take on challenges that push the boundaries of technology.

About Atomic SemiAtomic Semi is pioneering the creation of a compact and rapid semiconductor fabrication facility.Our vision leverages contemporary technology and innovative simplifications to realize this goal. By developing our own tools, we aim for swift iterations and enhancements.We are assembling a small cadre of outstanding, hands-on engineers across various disciplines including mechanical, electrical, hardware, computer science, and process engineering. Our ambition is to master the entire stack—from the atomic level to architectural designs. Our team is driven by optimism and a commitment to pushing the boundaries of technology.We embrace the philosophy that smaller, faster, and self-built solutions are superior.Our belief in our capabilities is unwavering; our lab is equipped with 3D printers, an array of sophisticated microscopes, e-beam writers, general fabrication tools, and we are ready to invent anything that we find lacking.Founded by Sam Zeloof and Jim Keller, Atomic Semi is led by pioneers in the semiconductor industry, with Sam recognized for producing chips in his garage, and Jim boasting a 40-year legacy of leadership in the field.About the TeamOur automation engineering team is tasked with developing robotic systems to efficiently produce semiconductor packaging devices. We engage in designing, prototyping, building our own fabrication equipment, and innovating novel manufacturing processes. Our specialized team, skilled in electrical, mechanical, physics, and chemistry, collaborates closely to achieve our objectives.About the RoleAs a Mechanical Engineer - Automation at Atomic Semi, you will be responsible for generating and prototyping robotic components and systems from the ground up. Your projects will encompass precision small motion manipulation, integrating automation into existing machines, and overseeing complete system development and implementation.

About Air AppsAt Air Apps, we are driven by a vision to innovate and accelerate. Founded by a family in 2018 in Lisbon, Portugal, we are on a mission to revolutionize planning with our pioneering AI-powered Personal & Entrepreneurial Resource Planner (PRP). With over 100 million downloads globally, we continue to thrive as a self-funded company with offices in both Lisbon and San Francisco.Our commitment to long-term objectives inspires us to continuously challenge the norm, pushing the boundaries of AI-driven solutions that make a significant impact. In our dynamic environment, you will have the opportunity to be a creative force, designing products that empower individuals worldwide.Join us as we embark on this transformative journey to redefine resource management and enhance lives in the process.The RoleAs a QA Automation Engineer at Air Apps, you will be integral in developing and sustaining automated testing frameworks and regression test suites to guarantee that our applications adhere to the highest quality benchmarks. Collaborating with developers, product managers, and QA teams, you will implement automated testing strategies, enhance test coverage, and streamline testing processes.Your efforts will directly influence the stability, performance, and reliability of our applications across both web and mobile platforms.ResponsibilitiesDesign, develop, and maintain automated test frameworks for web and mobile applications.Create and execute automated regression, functional, performance, and API tests.Integrate automated tests into CI/CD pipelines for ongoing testing.Collaborate with development teams to ensure feature testability and early defect identification.Analyze test results, troubleshoot failures, and communicate issues to development teams.Enhance test coverage by pinpointing critical scenarios and edge cases.Partner with cross-functional teams to establish quality standards and best practices.Stay informed about emerging automation tools, frameworks, and testing methodologies.

At Merge Labs, we are at the forefront of research, dedicated to merging biological and artificial intelligence to enhance human potential, agency, and experience. Our innovative journey focuses on pioneering brain-computer interfaces that communicate with the brain at high bandwidth, integrating cutting-edge AI technologies while ensuring safety and accessibility for all users.About Our TeamThe Merge team is committed to addressing the most ambitious challenges in molecular engineering, synthetic biology, and neuroscience. Our Research Platform Team is tasked with constructing the experimental capabilities essential for swiftly and rigorously tackling these issues. We create instruments and pipelines that expedite molecular assembly, protein expression, mammalian cell culture, advanced microscopy, and sequencing, along with some unique custom methods. Collaboration with various program teams is key to establishing and optimizing these capabilities, automating processes where beneficial, and integrating with our data science and machine learning frameworks. Our innovative approaches are designed to significantly enhance throughput and drive continuous advancement.Role OverviewAs an Automation Engineer, you will play a critical role in developing automation pipelines to accelerate our key research initiatives. This position will utilize your existing technical and scientific knowledge while challenging you to quickly adapt to new scientific fields and develop additional experimental capabilities. You will work closely with program leads, project scientists, data scientists, and engineers to collaboratively design, implement, and scale research pipelines. This position requires independent work and may involve recruiting additional team members to support various projects.Key Responsibilities:Collaborate with program leads and project scientists to identify automation requirements and strategies.Leverage biological contexts and experimental insights to inform automation strategies and execution.Design, acquire, construct, program, and validate instrumentation and software, providing training to project teams.Ensure the quality, reliability, and integrity of data produced by automated pipelines, including establishing and integrating QC checkpoints.Work with data science and machine learning engineers to integrate metadata tracking, computational design, and analysis into experimental workflows.Collaborate with electrical, mechanical, and software engineers to streamline automation processes.

Join Our Innovative TeamServal is at the forefront of revolutionizing enterprise operations through our AI-native automation platform. We specialize in developing intelligent agents that comprehend and execute real-world workflows seamlessly, replacing outdated manual processes and inflexible legacy systems with dynamic, learning software solutions. Established in 2024, we are proud to be trusted by industry leaders such as General Motors, Notion, Vercel, and more, to streamline high-volume operational tasks across their organizations.At the heart of our operations is an agentic AI platform that converts natural language into efficient, production-grade workflows. Our agents go beyond mere response mechanisms; they engage in reasoning, execute actions across various systems, and continually enhance their capabilities with use. Initially focused on operational tasks, our platform has swiftly expanded to serve diverse functions including IT, HR, Finance, Security, Legal, and Engineering.Our mission is to eradicate repetitive, manual tasks and empower teams through intelligent automation. Ultimately, we aim to construct a universal AI operations layer—a network of agents that integrates with business functions to drive seamless workflows and propel modern companies forward.Position OverviewAs the Senior IT Engineer at Serval, you will be pivotal in developing and refining our internal IT capabilities, utilizing our own ITSM platform as your primary toolkit. Your role will involve leading infrastructure projects and ensuring smooth daily operations as our company scales. This is a full-time, onsite position in San Francisco (5 days/week).This role transcends traditional IT responsibilities; it’s an opportunity to shape the future of IT service management. You will actively test our platform in production environments and provide valuable operational insights to our Product and Engineering teams. Your on-the-ground experiences will directly influence how our product serves IT professionals globally.

About the RoleJoin Perplexity as a dynamic Software Engineer specializing in security, where you will play a pivotal role in developing and enhancing the software, automation, and systems that drive our security operations. This position focuses on engineering innovative security tools and AI-driven agents aimed at improving our detection and response capabilities, vulnerability management, and overall security posture across our products and infrastructure.ResponsibilitiesDesign, build, and maintain software and automation solutions that enhance our detection and response capabilities, including alert enrichment, triage workflows, and investigation tools.Implement and refine internal AI agents and security bots that facilitate monitoring, investigations, reporting, and other security operations tasks.Develop and manage systems and workflows that support our bug bounty and vulnerability disclosure program, covering intake, triage, prioritization, and remediation tracking.Collaborate with product and engineering teams to perform threat modeling on new features and systems, propose mitigations, and integrate security guardrails into designs and implementations.Contribute to secure-by-default libraries, services, and patterns that empower teams to build secure features effortlessly.Integrate security signals from cloud services, endpoints, SaaS, and applications into unified pipelines and data models that bolster detection and analysis.Automate processes to minimize manual effort in incident response, containment, and remediation.Work closely with security engineers and fellow software engineers to review designs and code, continuously enhancing our security tools and platforms.QualificationsA minimum of 4 years of experience as a software engineer, particularly in developing security-related tools, platforms, or automation, or in a security engineering role with a strong emphasis on software development.Proficiency in at least one major programming language (e.g., Python, Go, or TypeScript) with experience in building production services, command-line interfaces, or internal tools.Experience with integration of security-relevant systems such as logging pipelines, SIEMs, EDR, cloud APIs, or identity platforms.Hands-on experience in threat modeling, secure design, or conducting application security reviews for services or features.Experience in operating or contributing to bug bounty or vulnerability management programs is a plus.

About Gumloop Gumloop builds an AI automation platform focused on improving enterprise efficiency. Teams use Gumloop to create and launch AI agents inside Slack, Microsoft Teams, or as standalone apps, automating real business tasks through a wide range of integrations, no engineering background required. The platform is organized around three core areas: Agents: Conversational AI assistants that use integrations, workflows, and code sandboxes to handle open-ended tasks. Unlike rigid workflows, agents choose the right tools for each situation. Users set up agents by selecting a system prompt, model, and tools, then deploy them in chat UIs or messaging platforms. Agents can run on schedules or in response to events. Workflows: Visual drag-and-drop automation lets users connect nodes representing operations like API calls, AI processes, spreadsheet reads, or email sends. Workflows are predictable and repeatable, triggered manually, on a schedule, by webhooks, or by external events such as incoming emails or Slack messages. Agents can also call workflows as tools. Gumstack: The managed computing platform (MCP) provides hosting, observability, and governance for AI apps. Organizations can provision managed servers, set which AI models are available, audit every tool call, and enforce security policies across agents and workflows. Gumloop is scaling quickly. Teams at Gusto, Ramp, Shopify, Samsara, Instacart, and Opendoor already use the platform to automate important processes. The product is live and in daily use. With $70 million raised from investors including Benchmark, First Round Capital, Y Combinator, Nexus Ventures, Shopify Ventures, BoxGroup, and The Cannon Project, Gumloop is building a strong team for the next phase of growth. Role Overview Gumloop is hiring a Software Engineer for its San Francisco office. This is a hands-on role with daily collaboration alongside the founders. Engineers here take features from idea to deployment, often shipping improvements based on user feedback within hours. The position is foundational to the company’s engineering team as it grows rapidly in the AI space. What You'll Do Design, build, test, deploy, and maintain end-to-end features in production. Respond to user feedback quickly, delivering improvements with same-day releases when possible. Work closely with the founders to clarify priorities and remove blockers. Develop polished user interfaces and reliable backend services that scale.

Be a Part of the Sleep Fitness RevolutionAt Eight Sleep, we are dedicated to unlocking human potential through superior sleep experiences. As the pioneering sleep fitness company, we are revolutionizing the concept of rest and developing cutting-edge hardware, software, and AI technologies to facilitate this transformation. Our innovative products empower peak mental, physical, and emotional performance by turning every night’s sleep into a tailored, data-rich recovery journey. Trusted by elite performers, professional athletes, and health-conscious individuals across more than 30 countries, we have been recognized as one of Fast Company's Most Innovative Companies in 2019, 2022, and 2023, and highlighted in TIME's “Best Inventions of the Year” twice. Our operational ethos mirrors that of a high-performance team: we are swift, focused, and driven by meaningful impact. We don't just deliver; we iterate, refine, and obsess over the nuances that enhance our members' sleep quality and overall well-being.Every position at Eight Sleep presents an opportunity to craft groundbreaking technology, collaborate with exceptional talent, and influence a future where sleep is not merely a passive activity but a powerful tool for improved living. If you are eager to transcend the mundane and are motivated to innovate at the cutting edge, this is your chance. Join us in leading a movement that is redefining the way the world approaches sleep and the potential we all possess upon waking.Commitment to ExcellenceWe operate with a sense of urgency because our mission demands nothing less. At Eight Sleep, we embrace the mindset of the world's elite performers: focused, relentless, and consistently striving to be in the top 1% of our field. Think of it as applying Kobe Bryant’s mamba mentality to bold ideas, next-gen technologies, and impeccable execution. This is not a conventional 9-to-5 role. We are a team that invests extra effort, not out of obligation, but out of a genuine commitment to the impact of our work. We are here to build rapidly, push boundaries, and deliver without compromise. If you thrive under pressure and wish to engage in the most significant work of your career, you will find your place here. However, if you seek a more comfortable environment, this position may not be for you.Your RoleWe are in search of a seasoned Senior Test Engineer to spearhead the development of software solutions and ecosystems that will expedite the testing and validation of our products. You will be part of a small, mission-driven team and will have considerable autonomy over your decisions. Our rapid growth offers numerous opportunities for career advancement.This position focuses on hardware test automation, encompassing the entire process. You will construct a testing infrastructure that challenges our state-of-the-art products and sensors to generate valuable testing data, then manage data pipelines to transform this information into actionable insights for the team.

About AbacusAt Abacus, we are revolutionizing the operations of accounting firms through innovative AI agents that automate the monotonous and repetitive tasks currently faced by teams. Our cutting-edge core engine integrates advanced Optical Character Recognition (OCR) and Large Language Models (LLMs) to provide genuinely intelligent back-office automation solutions. We have already established partnerships with significant enterprise clients, generating substantial revenue, and are proudly supported by leading investors. Having achieved this milestone as a compact team of two, we are eager to expand our workforce. If you are passionate about shaping the future of AI-driven operations and are ready to take on impactful technical challenges from the outset, this is your opportunity.The RoleWe are seeking our inaugural Founding Engineer to take charge of and enhance the core machine learning engine that powers Abacus. Reporting directly to the co-founders, you will work on-site from our San Francisco office. This is a unique chance to join a rapidly growing company as an early engineer, endowed with significant autonomy and influence over both product and technical direction.In your first 3–6 months, you will:Enhance and scale our ML extraction engine utilizing LLMs and OCR technologies.Take ownership of backend architecture and infrastructure decisions.Develop and launch innovative features that broaden the scope of automated workflows.In the following year, you will play a pivotal role in establishing the foundation of our engineering organization as we scale, while remaining hands-on and focused on delivering impactful results.What You’ll DoLead the development of our machine learning-driven document extraction engine.Architect backend systems with an emphasis on performance and scalability.Create and deploy new automation features tailored for tax firms.Work closely with the founders to align on product and user requirements.Contribute to defining our engineering culture and establishing the technical roadmap.What We're Looking ForEssential Qualifications:1–5 years of experience, preferably in environments with high ownership or early-stage ventures.Proficient backend development skills, especially in Python.Demonstrated ability as a 0→1 builder, whether through side projects, startup experience, or both.Commitment to work from our SF office, five days a week.Willingness to complete a technical assessment as part of the application process.

Join our dynamic team at 360 IT Professionals as a Senior QA Automation Engineer in San Francisco, CA. In this role, you will leverage your extensive experience in quality assurance and automation testing to drive the quality of our software products. You will collaborate with cross-functional teams, ensuring that our applications meet the highest standards of quality before they reach our users.As a Senior QA Automation Engineer, you will design and implement automated test frameworks, develop comprehensive test plans, and mentor junior QA engineers. Your expertise will be critical in shaping our QA processes and improving our product delivery timelines.

About UsAt Conversion, we're revolutionizing marketing automation with our AI-native platform designed specifically for modern software companies. The landscape of marketing today is fragmented by outdated tools and disconnected workflows. We're here to change that.Our solution empowers growth teams to seamlessly manage their go-to-market strategies from acquisition to retention, all within a single, fast, and personalized interface powered by AI.With over $28 million raised from leading investors like Abstract Ventures, True Ventures, and HOF Capital, we are rapidly scaling with a current ARR of over $5 million and supporting more than 4,000 customers.Join our dynamic team of high achievers in San Francisco. If you're passionate about crafting innovative, product-led marketing solutions and want to collaborate with world-class teammates, we can't wait to meet you!Over $28M in funding$0 to $6M ARR in less than 12 months, serving over 4,000 customersElite team with backgrounds from Airbnb, Palantir, Pinterest, IMC Trading, Shopify, LinkedIn, Microsoft, and moreAbout the RoleHi! I'm James, co-founder and CTO of Conversion. I want to share what we envision for our ideal candidate to join our engineering team.The challenge we face at Conversion is significant. The absence of new entrants in the marketing automation space for decades speaks to the complexity of building such platforms. Our system must reliably manage gigabytes of data syncs per customer, orchestrate intricate workflows for mission-critical processes, and handle revenue-generating form submissions while delivering high-quality emails to millions of recipients.We're seeking a backend software engineer who is:Product-focused: We value engineers who can take ownership of features, design, and implement them from start to finish. The best product managers often come from engineering backgrounds, as they can effectively assess both the benefits and costs of new features.

We are seeking a passionate and skilled Automation Engineer to join our innovative team in San Francisco. In this role, you will be responsible for designing, developing, and implementing automated systems that enhance operational efficiency and product quality. You will collaborate with cross-functional teams to identify automation opportunities and drive process improvements.

Founding Engineer – Baton AILocation: San Francisco, CA (In-Person)Experience Level: 3+ years (Full-Stack Engineering)About Baton AIBaton AI (getbaton.ai) is revolutionizing enterprise automation with a cutting-edge platform designed for seamless cross-application workflows. Our mission is to empower solutions engineering and implementation teams by automating customer onboarding and product setup, allowing them to deliver value at a faster pace and scale. This is just the beginning of our expansive vision for enterprise-wide, AI-driven automation.As a rapidly growing, VC-backed startup, we are seeking visionary builders who are eager to innovate, take initiative, and play a key role in shaping the future of AI automation.Your ResponsibilitiesLead Development of Core Systems – Architect and develop essential components of our full-stack web application, API infrastructure, and AI-enabled automation platform.Tackle Advanced Technical Challenges – Engage in complex tasks involving AI agents, prompt engineering, evaluation, monitoring, API integration, and browser automation.Influence Product Direction – Work closely with early adopters and the founding team to shape our technical roadmap and implement impactful features.Embrace Rapid Learning and Prototyping – Innovate, experiment, and deliver solutions swiftly in a high-trust, streamlined environment.Our Ideal Candidate3+ Years in Full-Stack Engineering – Strong proficiency in React and Typescript.Expertise in Modern Web Development – Familiarity with React/NextJS and Node.js. Knowledge of Python and Elixir/functional programming is advantageous.Experience with Rich-Text Editors – Previous work on features similar to those found in Notion or be eager to tackle this challenge.Interest in AI and Workflow Automation – A passion for developing AI/LLM-driven applications and automation tools.Product-Oriented Mindset – A commitment to clean code and exceptional user experience.Strong Problem-Solving Skills – Ability to navigate ambiguity and deliver results efficiently.Willingness to Work On-Site – Enthusiastic about collaborating in person in San Francisco.

About UsServal is a pioneering AI-driven automation platform revolutionizing the operational landscape for enterprises. We develop intelligent agents that comprehend complex real-world workflows and execute them seamlessly—transforming traditional manual processes and outdated legacy systems into adaptable, learning software solutions. Established in early 2024, Serval has quickly gained the trust of industry leaders such as General Motors, Notion, Perplexity, Vercel, Mercor, LangChain, and Verkada, automating high-volume and high-friction operational tasks across their organizations.At the heart of Serval lies a sophisticated agentic AI platform that translates natural language into production-ready workflows. Our agents not only respond to requests but also reason, take action across various systems, and enhance their capabilities over time. What initiated with operational use cases has rapidly expanded into a comprehensive AI automation layer applicable across IT, HR, Finance, Security, Legal, and Engineering.Our vision is to eradicate repetitive manual labor within enterprises, empowering teams through intelligent automation. In the long run, we aim to establish a universal AI operations layer—a network of agents that spans business functions and manages the workflows essential for the success of modern companies.Supported by top-tier investors including Sequoia Capital, Redpoint Ventures, Meritech, First Round, General Catalyst, Elad Gil, and others, and founded by product and engineering visionaries from Verkada.Position OverviewAs a Forward Deployed Engineer at Serval, you will play a key role in introducing cutting-edge IT automation to some of the most intricate enterprises globally. You will engage directly with customers to transform chaotic, high-stakes workflows into dependable AI-powered systems—delivering production code that significantly impacts both revenue and product trajectory. This role is ideal for passionate builders seeking genuine ownership, tangible stakes, and a clear connection between their contributions and the company's growth.You will operate at the crossroads of product development, engineering, and customer engagement—translating real-world complexities into scalable solutions and promoting the adoption of our AI automation platform.

About UsServal is an innovative AI-powered automation platform revolutionizing enterprise operations. Our intelligent agents adeptly comprehend and execute real-world workflows end-to-end, effectively replacing outdated manual processes and rigid systems with dynamic, learning software. Established in early 2024, Serval is already a trusted partner for industry leaders including General Motors, Notion, Perplexity, Vercel, Mercor, LangChain, and Verkada, automating complex operational tasks to boost efficiency.At the heart of Serval lies an advanced agentic AI platform that transforms natural language into production-ready workflows. Our agents not only respond but also reason and take action across various systems, continually enhancing their capabilities through real-time usage. What started as a focus on operational tasks has swiftly expanded into a comprehensive AI automation solution applicable across IT, HR, Finance, Security, Legal, and Engineering.Our mission is to eradicate repetitive manual tasks within enterprises, empowering teams with intelligent automation. In the long run, we aim to establish a universal AI operations layer—a network of agents that integrates seamlessly across business functions, ensuring modern companies run smoothly.Role SummaryAs an Applied AI Engineer at Serval, you will be instrumental in developing the intelligent backbone of our platform—creating foundational AI agents that reason, act, and automate intricate IT workflows. Your role will leverage cutting-edge models and techniques to transform monotonous IT processes into sophisticated automation solutions.Your ResponsibilitiesDesign, develop, and implement AI-driven features from inception to deployment.Enhance and optimize Serval’s applied AI systems, including model selection, fine-tuning, and evaluation pipelines.Integrate AI capabilities into production settings, ensuring they are reliable, scalable, and high-performing.Collaborate with engineering and product teams to create innovative customer experiences.Regularly assess model performance and iterate on improvements based on data and user feedback.Establish industry-leading AI engineering practices and elevate the technical standards across the team.

Who We AreServal is at the forefront of the AI-driven automation revolution, reshaping the operational landscape for enterprises. Our intelligent agents seamlessly comprehend real-world workflows and execute them end-to-end, effectively replacing outdated manual processes with dynamic, learning software solutions. Since our inception in early 2024, renowned organizations such as General Motors, Notion, Perplexity, Vercel, Mercor, LangChain, and Verkada have trusted us to streamline their high-volume operational tasks.Our core offering is an agentic AI platform that translates natural language into efficient, production-ready workflows. These agents not only respond to user inquiries but also reason, take decisive actions across multiple systems, and steadily enhance their capabilities through ongoing use. What started as a solution for operational challenges has rapidly expanded into a universal AI automation layer utilized across various business functions including IT, HR, Finance, Security, Legal, and Engineering.Our mission is clear: to eradicate repetitive, manual tasks within enterprises and empower teams through intelligent automation. In the long term, we aim to develop a universal AI operations layer — a collaborative system of agents that integrates seamlessly across business functions, facilitating the workflows that propel modern enterprises forward.We are proud to be supported by prestigious investors such as Sequoia Capital, Redpoint Ventures, Meritech, First Round, General Catalyst, Elad Gil, among others, and to be founded by seasoned product and engineering leaders from Verkada.About the TeamThe Agent Deployment team is a highly specialized technical group dedicated to the comprehensive execution of Serval's AI agent deployments. Within this organization, we have two primary tracks: Deployed Software Engineers, who lead our most critical projects, overseeing every aspect from architecture to production, and Deployment Strategists, who manage the customer experience from implementation through adoption and growth. Both roles are technical, client-facing, and integral to transforming our product capabilities into tangible business results.Role OverviewAs a Deployed Software Engineer, you will engage directly with clients, delivering features, developing new capabilities, and enhancing our product offerings within some of the most intricate enterprises globally. Your role will involve converting chaotic, high-stakes workflows into dependable AI-driven systems, deploying production code that has a significant impact on both revenue and product evolution.This position is foundational as we build a team from the ground up. We expect you to work independently, make informed decisions in uncertain situations, and represent Serval with professionalism at the highest organizational levels.