Customer Contact Transformation Lead

Join gbg as the Transformation Portfolio Office Lead and play a pivotal role in shaping our strategic initiatives. This leadership position requires a visionary professional who excels in driving transformation across the organization. You will oversee the management of a diverse portfolio of projects, ensuring alignment with our business objectives and maximizing our operational efficiency.The ideal candidate will possess strong analytical skills and a proven track record in portfolio management, allowing for effective prioritization and resource allocation. Your leadership will inspire teams to embrace change and foster a culture of continuous improvement.

Join Multiverse as a Portfolio Lead, where you will spearhead innovative projects that shape the future of learning and development. As a vital member of our team, you will lead a diverse portfolio of initiatives, leveraging data-driven insights to enhance program outcomes and drive strategic growth. Your leadership will empower our teams to deliver exceptional learner experiences, fostering a culture of excellence and continuous improvement.

Multiverse seeks an AI Portfolio Lead to manage a diverse set of AI projects with a focus on learning and development. The role centers on guiding efforts that use artificial intelligence to enhance educational experiences for both learners and educators. Key responsibilities Manage a portfolio of AI projects from initial concept through to delivery Collaborate with teams across the organization to build and implement AI-driven solutions Shape and refine AI strategy to address the needs of learners and educators Work with stakeholders to ensure project goals and outcomes are aligned Spot challenges and opportunities as projects move forward Requirements Proven experience in AI strategy and project management Background in working with cross-functional teams Ability to engage and manage a range of stakeholders Interest in applying AI to improve educational outcomes Location This role is based in London.

Join Equals Money as an Engineering Lead for Digital TransformationIn May 2025, Equals Money and Railsr merged to form a powerful new entity within the fintech sector, combining Equals’ expertise in currency and payments with Railsr’s cutting-edge embedded finance solutions. This merger has produced a sophisticated, next-gen financial services platform designed to adapt and scale across various industries.Our mission is to provide seamless, scalable financial services backed by advanced technology and regulatory compliance, ensuring our clients receive both reliability and exceptional personal service.Digital transformation is at the heart of our strategy. We are modernizing our internal systems, automating processes, and integrating across Finance, Compliance, Operations, HR, and Commercial sectors to establish a resilient, scalable, and AI-ready operational model.The RoleAs the Engineering Lead for Digital Transformation, you will be pivotal in executing our transformation strategy. This senior, hands-on leadership position emphasizes integration, automation, and platform development rather than customer-facing features.You will spearhead technical execution for various transformation initiatives, ensuring seamless integration of new tools, vendors, and internal platforms within our core architecture. This role is particularly focused on AWS, with a strong emphasis on APIs, event-driven systems, and scalable integration solutions.Collaboration with Product Managers, business stakeholders, and central engineering teams will be crucial to align transformation efforts with our long-term technology strategy, security protocols, and regulatory obligations.Key ResponsibilitiesLead the technical delivery of digital transformation projects across Finance, HR, Compliance, Operations, and Commercial sectors.Provide hands-on leadership in integration, automation, and platform development, establishing clear technical directions and standards.Design and manage an API-first and event-driven architecture.

Role Overview Writer is hiring a Strategic AI Transformation Lead based in London, UK. This role focuses on guiding the adoption and integration of AI technologies throughout the organization. The position works closely with teams from different business units to spot areas where AI can create measurable improvements and to ensure AI projects support overall business goals. What You Will Do Develop and implement a company-wide AI transformation strategy Collaborate with cross-functional teams to identify and prioritize opportunities for AI-driven enhancements Use data analytics and machine learning to improve operational efficiency and encourage innovation Align AI initiatives with strategic business objectives Impact This position shapes the future direction of AI at Writer, helping the organization embrace new AI solutions and realize their value across multiple business areas.

Role overview As the Office and Operations Lead at fuku in London, the focus is on ensuring the office runs efficiently each day. This role involves managing daily activities, improving internal processes, and fostering strong teamwork. The position calls for someone who can set high standards and guide the operations team toward continuous improvement. What you will do Oversee daily office operations to maintain a productive environment Find opportunities to refine and enhance existing processes Lead and support the operations team in their work Help scale operations and boost overall efficiency as the company grows Location This role is based in London, England, United Kingdom.

About NextStepAt NextStep, we specialize in connecting exceptional consulting talent with transformative opportunities using our advanced AI-driven matching system. We collaborate with ambitious organizations across various sectors to place skilled professionals in roles where they can truly make a difference. Currently, we are partnering with a prestigious client to find a Public Sector Transformation Lead to enhance their team.About the CompanyOur client is a prominent management and technology consultancy with a rapidly expanding public sector division in the UK. They have successfully worked with central government, the NHS, and devolved administrations, boasting a robust history of executing large-scale transformation initiatives across digital, operational, and policy dimensions. Following significant contract wins, they are in search of a seasoned leader to spearhead delivery and foster client relationships.The RoleIn the position of Public Sector Transformation Lead, you will assume responsibility for the execution of intricate transformation programs for one or more central government clients. You will lead teams comprising consultants and client personnel, manage high-level stakeholder relationships, and ensure that the programs yield the expected results outlined in the contract. This role blends delivery leadership with business development responsibilities.What You'll DoOversee the delivery of extensive and complex transformation initiatives within the central government, holding accountability for scope, quality, timelines, and outcomes.Establish and nurture senior-level relationships with client Permanent Secretaries, Directors General, and SROs.Lead and mentor a team of consultants by setting objectives, reviewing outputs, and supporting their career advancement.Contribute to practice growth through bid leadership, thought leadership, and proactive relationship building in Whitehall.Ensure that program governance, risk management, and reporting comply with both internal quality benchmarks and client expectations.

Join our dynamic consulting team at Newton Europe, where we tackle either intensive diagnostics or extensive, multi-year transformation programs, ensuring impactful delivery outcomes for our clients. Understanding our clients’ needs is paramount; it allows us to pinpoint the most significant areas for enhancement, craft tailored solutions, and collaborate closely with clients to implement these effectively and sustainably. Our work often requires us to be on-site with clients, which may involve traveling during the week.As a Lead Consultant, you will oversee workstreams that typically generate around £2 million in value for our clients. Your responsibilities will include designing innovative solutions, establishing appropriate KPIs for yourself and your team, and fostering a culture of continuous improvement. You will cultivate productive relationships with mid-level clients to ensure outstanding results.Your role will encompass a variety of tasks, including but not limited to:Leading a small team of up to four consultants through advanced analysis and modeling to uncover significant opportunities, guiding them and the client through successful delivery.Evaluating the proposed design for your workstream, developed in collaboration with the Principal Consultant or Business Manager on your program.Collaborating closely with program leads to align your workstream KPIs with client organizational outcomes and broader strategic goals.Establishing measurable KPIs for your team and the client, through effective governance that fosters a culture of ongoing progress reviews, ensuring successful delivery.Engaging on-site with client counterparts daily to monitor progress and address challenges, enhancing performance and building client capabilities.Crafting a compelling narrative for stakeholders—from frontline managers to senior executives—and working with program leads to communicate this effectively to senior client stakeholders, helping to remove any obstacles to progress.Proactively identifying risks and assisting in the adjustment of resources and commercial plans to keep the program aligned with objectives.Successful candidates will be placed within one of our specialized clusters: Defence & Infrastructure, Public, or Consumer. During onboarding, your designated cluster will ensure you are integrated into the right client programs with the necessary support to adapt to Newton’s core program delivery approach. Once fully onboarded, you will have opportunities to collaborate across other clusters based on business requirements.

About WriterWriter is at the forefront of AI-driven enterprise transformation, where leading organizations harness the power of superintelligence. Our mission is to enhance human capabilities through advanced, reliable AI solutions that unify IT and business sectors, facilitating profound organizational change. Hundreds of renowned companies, including Mars, Marriott, Uber, and Vanguard, leverage Writer's comprehensive platform to create and implement AI agents rooted in their own data, powered by our enterprise-grade LLMs. With a valuation of $1.9B and support from prestigious investors such as Premji Invest, Radical Ventures, and ICONIQ Growth, Writer is swiftly establishing itself as the premier authority in enterprise generative AI.Established in 2020, our offices span San Francisco, New York City, Austin, Chicago, and London. Our team operates with ambition and agility, seeking intelligent, dedicated innovators to join us in shaping a future of work enriched by AI. About the RoleWe are in search of a visionary AI Transformation Lead to act as a strategic partner for our high-priority Fortune 100 clients. This pivotal role transcends typical software integration; you will help major organizations fundamentally reconsider their operational methodologies. Positioned at the crossroads of business strategy and cutting-edge technology, you will translate the capabilities of the Writer platform into tangible financial performance and guide executives through the transition to an AI-centric operational framework.This is a unique opportunity to develop the roadmap for enterprise AI transformation. You will not merely oversee accounts; you will drive the next industrial revolution by assisting C-suite executives in progressing from AI pilot projects to realizing full-scale value. Your contributions will directly inform Writer's product development and shape how premier brands utilize superintelligence to enhance human productivity.This position is offered as a hybrid role based in our London office, reporting to the Director of AI Transformation and Success.‍ What You’ll DoOversee a customer portfolio while spearheading ROI and value initiatives alongside a Customer Success Manager focused on adoption strategies.Serve as a strategic transformation partner for Fortune 50-100 clients, establishing a vision and defining the JTBD framework with executive teams to promote AI adoption.Develop and maintain relationships with C-suite executives to drive engagement and ensure successful implementation of AI solutions.

Join our dynamic team at Mavensecuritiesholdingltd as a Portfolio Manager specializing in capturing unique market inefficiencies. We are looking for a seasoned professional who has demonstrated expertise in both the research and execution of investment strategies. The ideal candidate will possess the ability to innovate and develop strategies from conception to execution.The successful Portfolio Manager will have a profound understanding of market dynamics, enabling them to assess and articulate when their strategies excel or falter.Our offices are located in both London and Monaco.

Company Overview:Founded in 1983, Caxton Associates is a prestigious global trading and investment firm with a presence in key financial hubs including London, New York, Monaco, and Singapore. Our primary focus lies in managing both client and proprietary capital through innovative global macro hedge fund strategies. Our diverse asset management approach allows us to engage in a wide array of global markets and financial instruments.About the Associate Portfolio Manager Program:At Caxton Associates, we pride ourselves on cultivating top-tier investment talent. This commitment inspired the launch of our comprehensive two-year Associate Portfolio Manager (APM) Program in 2012, designed as an exceptional pathway for high-potential buy-side investors, elite sell-side trading professionals, or distinguished quantitative analysts across various hedge fund disciplines, including discretionary macro, systematic macro, emerging markets macro, systematic trading, equity long-short, and event-driven strategies.The APM Program provides immersive exposure and rigorous training aimed at enhancing participants' investment acumen, ultimately facilitating their advancement to senior Portfolio Manager roles within Caxton. Notably, over a quarter of our current Portfolio Managers have successfully risen through this program, attesting to its effectiveness and significance.Candidate Profile:We are in search of candidates with 3 to 10 years of experience in asset management, hedge funds, and/or market-making. The ideal candidate will possess expertise in and ideally have direct experience implementing proposed investment strategies and associated markets. We value entrepreneurial risk-takers eager to develop and expand their investment strategies. The ability to work autonomously while also collaborating with diverse stakeholders is essential, as is a demonstrated commitment to ongoing growth and professional development.If you are passionate about the financial markets, possess a robust work ethic, and meet the outlined criteria, we encourage you to apply. Please submit your CV, investment track record (if available), and a comprehensive outline of your proposed investment strategy. A detailed strategy outline is a critical component of your application.We look forward to exploring your potential and welcoming you to contribute to the esteemed legacy of Caxton Associates.

Join our dynamic and innovative Portfolio Management team at Statkraft as a Portfolio Structured Trader. This is a unique opportunity to work alongside some of the best professionals in the industry on the UK Power desk.As a Portfolio Structured Trader, you will collaborate with traders and analysts to:Originate structured deals that effectively manage our complex risks (vBESS, vWind, vSolar, vPeakers).Price and evaluate the risk and return on new structured deals.Execute structured transactions, navigating Statkraft’s New Product Process.Collaborate with the Portfolio Management team to manage positions arising from the portfolio, including structured trades.Develop hedging strategies using both vanilla and structured products to mitigate risks within the portfolio.Support the UK power desk by managing market positions together with the traders.Work closely with the quantitative team to drive the development of new tools and enhance existing ones.Create and implement strategies to maximize trading value across our books.Proactively address new and complex challenges as they arise, ensuring timely and effective solutions with the traders.This role provides an exceptional chance to be part of a value-driven team known for its success in managing complex portfolios over many years.

Role Overview Utility Warehouse is looking for a Technology Portfolio Manager based in London. This role oversees a wide range of technology projects, guiding them from planning through to delivery. The position focuses on keeping projects aligned with business strategy, timelines, and budgets. What You Will Do Manage and prioritize a portfolio of technology initiatives. Work with teams across the business to coordinate project goals and resources. Monitor progress to ensure projects finish on schedule and within budget. Help align technology investments with company objectives. Collaboration This position involves close collaboration with cross-functional teams to make sure technology projects deliver value and support Utility Warehouse’s strategic direction.

This is an exceptional opportunity to take the reins and craft the comprehensive compliance and regulatory strategy for a cutting-edge suite of credit products. As the Compliance Lead Officer for our embedded finance and invoice finance offerings, you will be the architect of the compliance framework guiding this business line. You will leverage our established policies to devise tailored, effective strategies for KYC, AML, transaction monitoring, and regulatory engagement that cater to the distinct needs of our innovative products and clientele.Reporting directly to the Head of Risk, you will serve as the key subject matter expert, ensuring our groundbreaking products scale securely and are fully compliant with regulatory expectations and the organization’s risk appetite.Key Responsibilities Design, implement, and oversee the comprehensive Compliance & Financial Crime Framework specifically for our digital lending product suite. Develop and execute sophisticated, risk-based methodologies for customer due diligence (CDD/KYC), sanctions screening, and transaction monitoring. Act as the primary compliance authority for the product team, offering expert guidance on regulatory requirements and risk mitigation strategies for new product features and market expansions. Manage the everyday compliance operations within the product division, ensuring all activities align with standards set by regulators and the broader banking group. Conduct regular product-specific compliance risk assessments and lead strategic initiatives to address any identified gaps. Oversee the compliance monitoring program for the product suite, ensuring all documentation is audit-ready. Serve as the vital link between the innovative product team and the bank's central compliance function, ensuring alignment and managing any regulatory discrepancies. Promote a culture of compliance awareness within the product division through training and proactive engagement. Act as a key contact for regulatory bodies regarding matters related to the specific product suite.

Company Overview:Founded in 1983, Caxton Associates is a distinguished global trading and investment firm, boasting offices in major financial hubs including London, New York, Monaco, Singapore, and Dubai. Our core mission is to expertly manage both client and proprietary capital across a diverse array of liquid global hedge fund strategies. With a strong commitment to alpha generation, we leverage our broad trading mandate to navigate global markets and instruments effectively.The Role:We are actively searching for seasoned Portfolio Managers with experience across various strategies, including but not limited to:Discretionary MacroEmerging Markets MacroEquity Long/ShortEvent-DrivenFixed Income Relative ValueMedium-Frequency SystematicCommoditiesIn this pivotal role, you will manage a substantial capital allocation, apply rigorous risk management techniques, and thrive in our collaborative, research-centric environment. We prioritize teamwork, encouraging ongoing discussions about macroeconomic trends, geopolitical shifts, and financial market dynamics. We seek professionals capable of providing unique insights within their investment domain and contributing to the firm's overarching strategic vision, harnessing collective expertise to drive alpha generation.Key Responsibilities:Independently oversee a significant capital allocation by formulating, executing, and monitoring an alpha-oriented investment strategy.Develop portfolios that aim to achieve asymmetric returns with minimal correlation to traditional markets by leveraging variant market perspectives.Implement comprehensive risk management, consistently evaluating the value of all positions and investment hypotheses.Collaborate within a global team, enhancing and benefiting from shared insights and collective knowledge.Adhere strictly to all industry regulations and internal risk management protocols.

As a leading investment banking advisory firm, Lincoln International provides trusted guidance to business owners, senior executives of top private equity firms, and public and private companies globally. Our expertise encompasses mergers and acquisitions advisory, private funds, capital markets advisory, valuations, and fairness opinions. With a cohesive team of over 1,400 professionals across 25+ offices in 16 countries, we deliver unparalleled insights into the global private capital markets, ensuring exceptional execution and a steadfast commitment to our clients' success. Our deep industry knowledge, strategic insights, and timely market intelligence empower us to build lasting client relationships that thrive over decades. Discover more at www.lincolninternational.com.At Lincoln International, we recognize that our organization's success is a direct reflection of our talented workforce. We champion diversity of thought and strive to create an inclusive environment that attracts and retains high-performing individuals from various demographics, backgrounds, and perspectives. Our commitment to diversity, equity, and inclusion fosters innovation, enhances problem-solving capabilities, and allows us to better meet the diverse needs of our clients.We are proud to be an equal opportunity employer, and we encourage applications from all qualified candidates, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Learn more about our commitment to diversity and our Environmental, Social & Governance (ESG) initiatives.Duties & Responsibilities:Lincoln International is on the lookout for talented Analysts to join our rapidly expanding Valuations & Opinions Group (VOG). Ideal candidates will possess strong cognitive and interpersonal skills, a desire for professional and personal growth, and enthusiasm for gaining exposure to a diverse range of asset classes and industries. You will play a crucial role in building a premier valuations practice.

Trainline connects millions of travelers with rail and coach tickets across Europe through its app and website. The company partners with over 270 operators in 40 countries, supporting more than 135 million monthly visits and £6.3 billion in annual ticket sales. Trainline’s commitment to a sustainable future shapes its mission to make journeys simpler, greener, and more affordable. Headquartered in London and listed on the FTSE 250, Trainline employs over 1,000 people from more than 50 nationalities, with offices in Paris, Barcelona, Milan, Edinburgh, and Madrid. The business is growing its presence both in the UK and across Europe. Role overview This is a 12-month fixed-term contract based in London. The AI Transformation Lead for People will guide the adoption of AI within Trainline’s People function. The focus is on pinpointing high-value opportunities, shaping practical solutions, and integrating AI-driven tools and processes into daily People operations. Collaboration is central in this position, which bridges the People, Technology, and Data teams. The aim is to transform work across the employee lifecycle by introducing AI, automation, and agent-based workflows. This work is intended to increase efficiency, enhance employee experience, and free up resources for more strategic initiatives. What you will do Review People processes, systems, and workflows to identify valuable opportunities for AI implementation. Create and deliver an AI roadmap focused on outcomes, with an emphasis on speed and business impact. Partner with People leadership to select and prioritize a portfolio of AI use cases. Promote AI adoption in the People function and ensure alignment with Trainline’s broader AI strategy.

Forteus, the asset management arm of Numeus Group, stands as a leader in digital asset investment, adhering to the highest institutional standards across Alpha Strategies, Trading, and Asset Management. Supported by Schroders plc, one of Europe’s preeminent asset managers, we bring unparalleled expertise to the financial landscape.Our team consists of seasoned professionals with extensive backgrounds in finance, blockchain technology, and market analysis. We embody an institutional discipline coupled with an entrepreneurial spirit, leveraging our profound knowledge of capital markets to champion the enduring importance of blockchain technology and digital assets.We are on the lookout for a seasoned, fundamentally-focused discretionary Portfolio Manager to spearhead a specialized strategy aimed at publicly traded equities that are significantly tied to the blockchain and digital asset ecosystem. This encompasses technology providers, infrastructure firms, mining operations, exchanges, and financial services entities operating within this dynamic sector.In this influential role, you will establish the investment framework, lead stock selection, construct the portfolio, and manage associated risks. Collaborating with specialists in digital assets, traders, and seasoned investment professionals, you will develop a distinctive, institutional-quality strategy.

Join us in making a significant positive impact on the planet as we drive the global renewable energy revolution. At Octopus Energy Generation (OEGEN), we are dedicated to sourcing, investing in, and managing a diverse range of utility-scale renewable energy assets. With a global portfolio exceeding £7 billion, we are committed to cultivating a team that mirrors the diversity of the communities we serve.Our mission is to reshape the energy lifecycle and ensure every green electron is valuable, achieving outstanding results for our customers, investors, the environment, and society, while accelerating the journey towards net zero.About the Role:We are looking for a skilled Portfolio Manager to become a part of our Fund Management team, reporting directly to the Head of Funds and Sustainability. You will oversee a variety of energy transition strategies, including the Octopus Energy Transition Fund, an Asia-focused energy transition fund, and a forthcoming growth equity strategy set to launch in Q3. Your leadership will ensure strong governance, disciplined financial oversight, and high-quality investor reporting across these initiatives.This role requires a blend of robust fund management expertise, commercial acumen, and effective cross-functional leadership. You will collaborate closely with the platform team, the Singapore team, and the Ventures team, ensuring a cohesive fund management strategy across different investment types and operating models. You will oversee all energy transition valuations, coordinating inputs and ensuring outputs are well-supported and suitable for committee and investor review.As a manager, you will lead a team of two, responsible for maintaining the quality and consistency of the team's output across monthly and quarterly valuations, investor reports, governance documents, and fund-level analyses. This position is ideal for someone who is adept at navigating both established and growing strategies, possesses knowledge in private equity or infrastructure, and can balance meticulous attention to detail with a practical, collaborative approach.