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Customer Architect (Forward Deployed Engineer) - DevSecOps

HarnessLondon, England, United Kingdom
On-site Full-time

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Experience Level

Experience

Qualifications

Proven experience in DevSecOps practices and principles. Strong background in software development or engineering. Expertise in CI/CD pipelines and cloud infrastructure. Ability to communicate complex technical concepts to non-technical stakeholders. Experience with feature flagging, security protocols, and cost management tools. Customer-focused mindset with a passion for solving technical challenges.

About the job

Harness is an innovative AI Software Delivery Platform revolutionizing the way software is developed and delivered. Founded by visionary technologist Jyoti Bansal, who previously established AppDynamics, acquired by Cisco for $3.7B, Harness has secured approximately $570M in funding, currently valued at $5.5B, and is supported by top-tier investors such as Goldman Sachs, Menlo Ventures, IVP, and Citi Ventures. With the rapid advancement of AI, the bottleneck of software delivery has shifted beyond code creation to encompass testing, deployment, security, compliance, and cost optimization. Harness leverages AI and automation to enhance this "outer loop," empowering teams to ship software rapidly while ensuring security and governance throughout the entire delivery lifecycle.

With Harness AI and the Software Delivery Knowledge Graph at its core, the Harness Platform integrates deep context and intelligent automation across the software delivery lifecycle, embedding governance and policy-driven controls throughout the system.

In the past year alone, Harness has facilitated over 185M deployments, 82M builds, 18T flag evaluations, 8M security scans, and optimized 9.1B tests while managing $2.8B in cloud expenditure. Our clients, including United Airlines, Morningstar, and Choice Hotels, have reported accelerating releases by up to 75%, reducing cloud costs by 60%, and achieving 10x DevOps efficiency.

With a global presence in 14 offices across 25 countries, Harness is at the forefront of shaping the future of AI software delivery. We are on the lookout for exceptional talent to help us accelerate our mission.

Position Summary

We are in search of a highly skilled and customer-centric Customer Architect (Forward Deployed Engineer) to join our dynamic Customer Success team in London.

In this pivotal role, you will engage deeply with customers, adopting a Forward Deployed Engineer model to tackle complex technical challenges, enhance adoption, and drive measurable business results. You will serve as both a hands-on builder and a strategic advisor, collaborating directly within customer environments to design, implement, and optimize tailored solutions.

As a multi-module DevSecOps platform, Harness encompasses areas such as CI/CD, cloud cost management, feature flags, and security. In your capacity as a Customer Architect, you will work across these various modules and domains, guiding customers toward a cohesive platform approach rather than isolated point solutions.

Collaboration with engineering, platform, and security teams will be essential as you modernize software delivery processes, enhance reliability, and integrate security within the development lifecycle.

About Harness

Harness is redefining software delivery with its AI-driven platform, designed to optimize every phase of the software lifecycle. Backed by substantial investments and a commitment to innovation, Harness is consistently pushing the boundaries of what's possible in the tech landscape.

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