Customer and Partner Services Program Manager

Empower Every Identity, from AI to HumanAt Okta, we believe that identity is the cornerstone of unlocking the full potential of AI technology. Our mission is to secure this transformative approach by developing a trusted and neutral infrastructure that organizations can rely on to navigate this new era safely. This endeavor requires a passionate and innovative mindset to tackle complex challenges with significant real-world implications. We are in search of proactive builders and leaders who value speed, urgency, and excellence in execution.If you share our vision, we invite you to discuss this exciting opportunity with us.The Customer First TeamOur team consists of experts in Identity and Access Management (IAM), dedicated to maximizing the potential of the Okta IAM platform for our customers, businesses, and organizations. We focus on delivering rapid time-to-value in adoption and usage while promoting scalability and agility. Join us as we work towards a future where identity truly belongs to you.Role SummaryReporting to the Manager of Partner & Education Services, you will serve as a crucial technical subject matter expert, responsible for crafting and developing impactful learning experiences, including Instructor-Led Training (ILT) and professional services toolkits. This role emphasizes designing comprehensive learning journeys that facilitate the successful deployment, operation, and adoption of solutions in real-world applications.In collaboration with the Delivery, Enablement, Partner, and Product teams, you will ensure that our customers and partners have the hands-on resources and technical guidance necessary to excel in a dynamic ecosystem. The ideal candidate is enthusiastic about technology and education, possessing the ability to translate intricate product features into straightforward, actionable training and documentation for both developer and administrator audiences. By creating exceptional learning experiences, you will play a pivotal role in accelerating customer time-to-value, enhancing partner-driven revenue, and improving overall customer satisfaction.Key ResponsibilitiesTechnical Lab Development: Design, maintain, and support interactive lab environments that reinforce learning through practical application, focusing on understanding the 'why' behind the 'how.'New Product Readiness: Serve as a technical subject matter expert for new product launches, transforming complex features into easily digestible content for our customers and partners.Subject Matter Expert: Stay informed on emerging trends, industry best practices, and identity-driven digital transformation. Maintain a comprehensive technical understanding of Okta and Auth0.

Become a pivotal member of our dynamic and expanding team, collaborating closely with forward-thinking talent acquisition professionals and industry leaders worldwide. Your contributions will enable organizations to leverage hiring as a strategic asset. In this role, you will act as a trusted advisor, employing a consultative approach to empower our clients to achieve long-term success as top-tier hiring organizations by utilizing the powerful Lever product suite.We are in search of an exceptionally organized and meticulous Certification Program Manager to bolster our Customer Education team. In this capacity, you will spearhead the development and management of our certification program, ensuring its adherence to industry standards and best practices. Your proficiency in program management, instructional design, and customer education will be instrumental in the success of our certification initiatives.

Join our dynamic team at sia as a Senior Program Manager for the Corporate Treasury Liquidity Program. In this pivotal role, you will lead initiatives that enhance our liquidity management strategies, driving operational excellence while collaborating with cross-functional teams. You will be instrumental in developing and implementing innovative solutions that align with our corporate objectives.Your expertise will guide the team in navigating complex financial landscapes, ensuring compliance with regulatory requirements, and optimizing our liquidity framework. If you are passionate about shaping the future of treasury operations and possess a strategic mindset, we invite you to apply!

Join Us in Strengthening Global Connections!At Kong, we value diverse applicants who may not fit every criterion but are eager to contribute. If you're passionate about cybersecurity and your skills align with our needs, we encourage you to apply!Position Overview:We are in search of a proactive and skilled Senior Technical Program Manager (TPM) to bolster our Cybersecurity team within the Office of the Chief Information Security Officer (OCISO) at Kong. This role will encompass a wide array of cybersecurity initiatives, including risk management, compliance automation, security operations, and technical delivery.The successful candidate will possess extensive experience in an Information Security or Cybersecurity role, showcasing a robust comprehension of security frameworks, risk management, and technical program execution. Relevant certifications such as CISSP or CISM are highly regarded.Key Responsibilities:Lead and oversee Kong's Cybersecurity Programs within the OCISO.Establish, develop, and monitor key performance indicators (KPIs).Collaborate with engineering, product, and business teams to define, prioritize, and deliver effective technical solutions.Communicate complex technical challenges and resolutions to leadership and stakeholders effectively.Remain informed on regulatory and industry standards (such as ISO 27001, PCI-DSS, FedRAMP, NIST 800-53) to guide risk and control strategies.Develop strategies for issue and risk mitigation, contingency planning, and compliance adherence.Exhibit ownership and independence in managing programs and delivering high-quality results.Qualifications:Proven experience in an Information Security or Cybersecurity team.Strong program and project management skills with comprehensive knowledge of security and audit frameworks (e.g., SOC 2, PCI, ISO, FedRAMP).Ability to effectively connect Product, Engineering, and Architecture teams to facilitate solutions.Exceptional communication, stakeholder engagement, and organizational capabilities.

The Senior Alliance Program and Enablement Partner at Tipalti plays a pivotal role in shaping the success of our partner ecosystem, which includes referral, integration, and channel partners. This position is dedicated to empowering partners with the tools and insights necessary to effectively position and co-sell Tipalti’s innovative solutions. Additionally, you will support our internal Alliance teams in managing these critical relationships. Your expertise will bridge the gap between Tipalti’s internal product knowledge and our partners’ market strategies, enhancing partner onboarding processes and fostering long-term growth within our ecosystem. As a builder with a proven history, you will design comprehensive onboarding programs, create certification pathways, and maintain partner hubs that serve as centralized resources for our global network. Why Join Tipalti? Tipalti is revolutionizing finance automation through our AI-driven platform, transforming how finance teams operate in a global landscape. We enable our clients to scale efficiently by simplifying the complexities associated with international business and enhancing the efficiency of their finance operations. Our platform encompasses a full suite of finance automation solutions tailored for mid-market businesses, covering areas such as accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury services. Partnering with industry leaders like Citi, Wells Fargo, J.P. Morgan, and Visa, Tipalti empowers over 5,000 global companies to manage payments to millions of suppliers and payees across more than 200 countries and territories in 120 currencies. At Tipalti, we value collaboration, product excellence, and the capabilities of our people. Our team members are passionate about their work and committed to achieving results. We offer competitive benefits, a flexible work environment, career coaching, and a culture where diverse talents can thrive and contribute meaningfully. Our collaborative atmosphere encourages everyone to set egos aside and strive for collective success. Founded in Israel in 2010, Tipalti is now a global entity headquartered in the San Francisco Bay Area (Foster City), with offices located in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi, and Medellin.

Join Stripe as a Technical Program Manager specializing in Enterprise Readiness Programs. In this pivotal role, you will lead initiatives aimed at ensuring that our enterprise solutions are robust, scalable, and ready for deployment. You will collaborate with cross-functional teams to drive program execution, identify risks, and implement solutions that enhance our enterprise offerings.Your expertise in technical program management will be instrumental in facilitating communication between engineering, product, and operations teams. You will champion best practices in project management and contribute to a culture of continuous improvement.

Vantage Analytics is hiring a Senior Program Manager to coordinate project delivery across product and engineering teams. This is a remote position based in Toronto. The role centers on managing dependencies, reducing risks before they affect progress, and keeping stakeholders in sync with realistic, data-driven timelines. What you will do Validate team capacity and align project dependencies to maintain a steady delivery pace. Manage a master release calendar, tracking major milestones across product areas. Lead weekly meetings with engineering leads to identify and resolve blockers or dependencies. Spot projects at risk early and work with product managers to address issues before they escalate. Standardize and document handoffs between client services, product, and engineering teams. Monitor team performance metrics to give leadership accurate delivery forecasts and insights into market opportunities. Step in to facilitate decisions and resolve delays when operational roadblocks occur. Requirements 5+ years of experience in program management or technical project management, ideally in AdTech, MarTech, or a fast-growing SaaS company. Proven track record managing complex projects with multiple interdependencies. Hands-on experience with Jira (Advanced Roadmaps), Confluence, and project visualization tools. Preferred experience Background in Retail Media environments is a strong plus. Vantage Analytics supports enterprise retailers in activating advertising strategies across onsite, offsite, and in-store channels. With teams in North America and Asia-Pacific, Vantage helps retailers build and scale media networks using advanced technology.

Role Overview Lyft is hiring a Program Manager for the Technology Operations team in Toronto. This position focuses on improving operational efficiency and strengthening technology infrastructure across the organization. What You Will Do Lead initiatives that support and optimize technology operations. Work with teams from different functions to coordinate and deliver projects on schedule. Help align project outcomes with Lyft’s broader strategic objectives. Location This role is based in Toronto, Canada.

Join Rokt, a leading force in hyper-growth ecommerce. At Rokt, we redefine the ecommerce landscape by delivering real-time relevance at pivotal moments. Our AI Brain and expansive ecommerce Network facilitate billions of transactions, connecting millions of customers, and earning the trust of the world's foremost companies.We are a passionate team of innovators dedicated to helping businesses discover transformative solutions to meet customer demands and boost revenue. Our partners experience a remarkable increase of 10–50% in additional revenue, often deriving their entire profits from the enhanced products or services they offer. This competitive advantage opens up vast opportunities for growth and innovation.Rokt values transparency in career progression and remuneration. Our clearly defined career ladder, alongside transparent compensation structures based on merit and capability, fosters an environment where Rokt’stars consistently strive to exceed expectations and redefine what’s achievable.We are on the lookout for a Partner Manager, SMB Agency Partnerships.The target total compensation for this role ranges from $192,000 to $252,000, which includes a fixed annual salary of $115,000 to $157,000, equity grants, and exceptional benefits. Equity grants are awarded in accordance with company policies, board approval, and individual eligibility.As the Partner Manager, you will enhance Rokt’s SMB Agency Partnership Program by recruiting and empowering top-notch agencies (including Shopify Plus agencies, development agencies, marketing agencies, and ecommerce consultancies) to facilitate substantial Rokt Thanks activations. These activations are characterized by 10K+ orders per month with high expected Activity Per Transaction (APT), applicable across both Shopify and off-Shopify platforms.Key Responsibilities:Recruit and cultivate a portfolio of high-quality agency partners capable of influencing merchants with a potential for 10K+ orders/month.Develop scalable agency enablement resources (playbooks, sales assets, and certifications) to ensure agencies effectively communicate Rokt’s value proposition and drive adoption.Collaborate closely with the SMB Business Development team to generate and advance partner-sourced opportunities that align with the large-activation profile.Coordinate cross-functional efforts with SMB Customer Success, onboarding, and implementation teams to ensure successful conversions of partner-sourced deals across various paths.Initiate and manage partner programs aimed at boosting adoption at scale (including referral fees, revenue sharing, co-marketing initiatives, and priority support).

Job Purpose: The Senior Manager of Technical Program Management at EQ Bank plays a pivotal role in overseeing the comprehensive planning and management of intricate technical solutions throughout our Digital Banking ecosystem. Reporting directly to the Director of Technical Program Management, this leader will be responsible for ensuring the delivery of quantifiable value and outstanding customer experiences. This position emphasizes execution in alignment with company policies and strict adherence to Enterprise Change Management Processes. The Senior Manager will prioritize customer needs and the effects on customer journeys, driving delivery excellence by identifying technical risks, creating mitigation strategies, managing dependencies, and fostering collaboration across engineering teams, product management, and both internal and external partners. The ideal candidate will cultivate robust cross-functional relationships and exert influence without direct authority to achieve desired outcomes that align with business objectives, while simultaneously enhancing the reliability and usability of customer-facing products and services.

Join a global leader in networking solutions! At Extreme Networks, we empower over 50,000 customers worldwide with cutting-edge, cloud-driven technologies that facilitate their digital transformation journeys. Our reputation for exceptional service and support positions us as the go-to partner for scalable networking outcomes.We believe in the power of inclusion—it's woven into our culture. We are dedicated to creating a workplace where diversity is celebrated, and every employee can thrive because of their unique strengths.Join Extreme Networks and be part of something extraordinary! This is the perfect moment to become a member of our dynamic team.Key Responsibilities:Take charge of both short-term and long-term strategic goals for channel partners within your region, supporting the development of comprehensive account plans aligned with Extreme's objectives.Develop a robust channel territory plan, identifying and mapping tiered partners to unlock new opportunities. Collaborate with regional teams to identify gaps and potential partners, leveraging channel development resources for recruitment and onboarding.Engage with channel team members including marketing, sales engineers, and operations in planning processes. Foster the involvement of partner resources in the planning stage to secure commitment to the account plan and related initiatives.Utilize CRM (SFDC) to meticulously track all partner activities and sales efforts related to Extreme opportunities.Maintain daily visibility into your accounts, ensuring timely responses and building strong relationships within partner organizations.Enhance partner visibility and perception within Extreme's sales framework, advocating for the capabilities and strengths of your partners.Oversee all communications with partners, ensuring that their executives and sales associates are informed about their status and our collaborative efforts.Champion our engagement protocols with channel partners, facilitating communication across Inside Sales, Account Executives, Systems Engineers, and others as necessary.Assist with escalations, RMAs, sales tool development, and order operations, ensuring a seamless experience for our partners.Conduct regular sales updates and technical training sessions for partners to keep them informed of our solutions and sales strategies, including new hire training and interactive engagement days.

Position OverviewThe Program Manager plays a pivotal role in overseeing the comprehensive management of ongoing programs, encompassing planning, organization, development, staffing, leadership, and control of program activities.Key ResponsibilitiesLead and cultivate the program team by building, managing, and inspiring members as needed. Provide coaching and mentorship to enhance team maturity and authority.Oversee the program budget, ensuring expenses are tracked against forecasts and that anticipated benefits are realized throughout the program lifecycle.Plan the entire program from start to finish, actively monitoring and reporting on progress.Identify challenges and proactively initiate corrective actions as needed.Communicate effectively and regularly with all stakeholders, both within the team and the larger organization.Take ownership of the benefits realization plan, ensuring it aligns with organizational goals.Coordinate the management of multiple related projects aimed at achieving strategic business objectives. Approve project plans from teams, negotiating work packages as necessary, ensuring timely, quality, and budget-compliant delivery.Manage and resolve interdependencies among program projects.Implement a robust risk management process from the outset, effectively managing program risks.Ensure high-quality standards by integrating quality processes at the program's inception.Report on the overall program status to the steering group at regular intervals and on an ad-hoc basis.Accountable for the deliverables from third-party collaborators as required.Collaborate closely with Quality Assurance as needed.Develop and maintain a comprehensive program plan that illustrates the integration of key deliverables.Establish governance and operational practices for the program team.During Pilot Implementation 1, act in the capacity of an Implementation Specialist by assessing, installing, and supporting the selected pilot dealer.

Join Opendoor as a Senior Manager of Partner Growth Marketing, where you will play a crucial role in driving the expansion of our partner relations and marketing strategies. You will develop innovative marketing initiatives aimed at enhancing partner engagement and fostering growth. Collaborate closely with cross-functional teams to ensure our marketing efforts align with our business objectives.

As the Manager of Service Delivery & Partner Performance at Marqeta, you will play a pivotal role in transforming customer support into a significant competitive advantage. This position empowers you to revolutionize our approach to delivering outstanding cardholder experiences through the use of data-driven insights, innovative technology, and strategic partnerships. You will have the freedom to identify opportunities, design solutions, and implement changes that significantly enhance our support operations and the cardholder experience. Collaborating with talented cross-functional teams and strategic BPO partners, you will not only meet KPIs and SLAs but also redefine excellence in fintech customer support. This is your chance to make a meaningful impact on cardholders while establishing a high-performing support ecosystem. You will set performance standards, drive operational transformation, and create frameworks that scale as Marqeta continues to grow. If you are passionate about turning data into actionable insights, fostering collaborative partnerships, and witnessing your strategies yield tangible results, this role is your opportunity to excel. We embrace a Flexible First approach. This role can be performed remotely from anywhere within Ontario or British Columbia, Canada. We would love for you to join us!

Join Jobber as a Senior Partner Manager in our Product Partnerships team. In this pivotal role, you will be responsible for leading strategic collaborations with key partners to enhance our product offerings. Your expertise will drive the development of innovative solutions that align with our business objectives and meet market needs.As a Senior Partner Manager, you will cultivate strong relationships, negotiate agreements, and ensure successful project execution. You will work closely with cross-functional teams, including product development and marketing, to implement partnership strategies that deliver value to our customers.

Lyft is looking for a Senior Technical Operations Program Manager to join the team in Toronto, Canada. This role sits within Corporate Engineering, IT, Privacy, and Security, working closely with business leaders and technology teams to deliver high-impact programs that support Lyft's mission and workforce. Role Overview The Senior Technical Operations Program Manager leads strategic initiatives that help teams across Lyft operate more efficiently and effectively. This position acts as a connector between departments, ensuring alignment on goals and measurable outcomes. The focus is on enabling teams with technology and processes that support Lyft’s broader objectives. What You Will Do Drive high-value technical and operational programs from planning through execution Collaborate with business partners and technical teams to deliver results Align stakeholders around a shared vision and clear priorities Foster strong relationships across departments to support program success Who You Are Experienced in technical operations or program management at a senior level Skilled at building partnerships and communicating with both business and technical teams Comfortable leading cross-functional initiatives and measuring impact Committed to supporting a diverse and inclusive workplace Lyft values every team member and is dedicated to creating an environment where all employees can thrive. Candidates from all backgrounds are encouraged to apply.

Role overview Stripe is hiring a Program Manager for the People Operations Strategy team. This role focuses on leading projects that improve employee experiences and make operations more efficient. The Program Manager works with teams across the company to put strategic initiatives into practice, ensuring they reflect Stripe’s culture and values. Location This position is open to candidates based in the US (remote or national) and Toronto.

Financeit is seeking an experienced HR Business Partner / HR Manager in Toronto, Ontario. This role centers on supporting the company’s workforce and aligning people initiatives with business objectives. Role overview The HR Business Partner / HR Manager will collaborate closely with leadership to shape and implement talent management strategies. The position focuses on building a positive workplace culture and strengthening employee engagement throughout the organization. What you will do Work with leaders to design and execute talent management plans Promote initiatives that foster a supportive and engaging work environment Support programs that align people practices with company goals Requirements Proven experience in an HR Business Partner or HR Manager role Strong background in developing people-focused strategies Ability to collaborate with leadership and influence workplace culture

Empower Every Identity, from AI to HumanAt Okta, we believe that identity is pivotal for unlocking the potential of artificial intelligence. We secure AI by constructing a trusted, neutral infrastructure that allows organizations to confidently navigate this transformative era. This endeavor demands a tenacious approach to tackling complex challenges with significant real-world implications. We are in search of innovators and leaders who act with speed and urgency while executing with precision.This is a chance to engage in work that defines your career. If you share our commitment to this mission, we would love to connect.The Okta Security team's mission is to fortify Okta's standing as the premier Identity-as-a-Service solution by identifying and mitigating risks that impact our employees, products, and most importantly, our clients. As the adoption of cloud applications accelerates, businesses are increasingly challenged to assess risks accurately and respond at the pace of their operations.As a Staff Technical Program Manager within the Cyber Defense team, you will be instrumental in advancing large-scale security initiatives. Collaborating with our global Cyber Defense Operations and Engineering teams, you will design, develop, and refine the tools and processes that safeguard Okta and our customers. This position requires outstanding leadership abilities, exemplified by your capacity to influence and align stakeholders across all levels—from individual engineers to executive leadership. You will facilitate effective team collaboration, resolve conflicts, prioritize tasks, and cultivate a culture of shared dedication to mutual objectives.The ideal candidate will possess extensive experience in cybersecurity and a proven history of managing technical programs within a dynamic, cloud-native setting. This role necessitates strong leadership, a sense of ownership, autonomy, and exceptional communication skills, with the capability to translate intricate technical issues into straightforward, actionable strategies.