CRM Team Lead

At bunq, we simplify banking for our users. From the moment someone signs up, we ensure their experience is seamless, efficient, and straightforward. When automated systems require human intervention for user verification, your leadership will be crucial. You and your team will provide fast, accurate, and outstanding service right from the start. As the User Verification Team Lead, you'll oversee a group of KYC agents, guaranteeing our users are welcomed swiftly and securely, enabling them to commence their banking journey with us immediately Take Charge of User VerificationIn your role, you will:Efficiently manage the User Verification backlog, ensuring proactive measures are in place so users experience no delays.Identify areas of improvement within our processes and recommend enhancements that elevate operational efficiency, benefiting both users and the team.Encourage and support your team of User Verification Agents in achieving their KPIs and advancing their careers, cultivating a culture of excellence and ongoing improvement Ideal Candidate Profile:You possess strong empathy and emotional intelligence, enabling you to comprehend users' needs and concerns.You are a systematic thinker, capable of making independent and confident decisions.Your tenacity drives you to ensure the job is completed and users are satisfied.You proactively seek to incorporate AI into daily operations to enhance our processes further

At bunq, we are committed to providing our users with a streamlined verification experience, ensuring their accounts are verified efficiently and securely. As a KYC Analyst, your primary mission will be to assist our users in verifying their personal and business accounts swiftly, removing any unnecessary barriers while enhancing the onboarding journey. Key ResponsibilitiesFacilitate a user-friendly onboarding process by making life easier for our users.Conduct thorough manual reviews of user submissions in line with our verification policies.Stay informed on process updates to maintain a clear verification pathway for our users.Minimize delays by adhering to support protocols and keeping users informed about their next steps.Identify and report any bugs or inefficiencies to continuously improve our onboarding process.Are you ready to enhance user verification? Let’s embark on this journey together!

As the Quality Lead for Fraud & User (Re-)Review at bunq, you will play a crucial role in establishing trust through operational excellence, ensuring compliance with regulations, and providing our users with an effortless and stress-free experience. Your leadership will empower our team to uphold the highest standards in quality, speed, and compliance.Are you ready to take charge and lead the charge? Apply now and join us on this transformative journey Key ResponsibilitiesEnsure exceptional quality standards by maintaining high scores in Fraud and User (Re-)Review workflows, guaranteeing smooth and empathetic user interactions.Prioritize fraud prevention and user trust without compromise.Enhance quality control and learning processes by consistently performing Quality Control (QC) evaluations and managing any backlog effectively.Address structural issues proactively to prevent user impact.Maintain strict regulatory compliance by adhering to all relevant regulations and fraud detection frameworks.Utilize AI for enhanced efficiency by implementing AI tools to manage increased case volumes and innovating workflows to optimize quality operations.Lead and mentor your team effectively, balancing business goals with individual growth.Collaborate across departments to continuously improve quality assurance processes.QualificationsYou possess a strong understanding of KYC, EDD, AML, and fraud detection frameworks, coupled with deep regulatory knowledge to ensure precise decision-making in high-stakes situations while maintaining a positive user experience.You have experience in implementing and optimizing AI-driven systems for case evaluation and quality control.You excel at scaling quality operations efficiently in response to growing case volumes.You are adept at balancing team workloads with business objectives and regulatory audits, ensuring a critical error rate of 0%.You possess excellent communication skills to align stakeholders and enhance team performance.

About Baringa Baringa Partners LLP is a global consulting firm working with organizations across sectors to help them achieve meaningful transformation. With a team of over 2,000 professionals in the UK, Europe, North America, Asia, and Australia, Baringa combines international perspective with local understanding. The firm supports clients in industries such as energy and resources, financial services, government, consumer products, pharmaceuticals, manufacturing, and technology, media, and telecommunications. Baringa’s work covers strategy, transformation, and operational improvement, all supported by technology, data, and digital innovation. The firm is recognized for its collaborative approach and commitment to client success. Baringa has received global recognition as a Great Place to Work, has earned honors from the Financial Times in 22 categories of its UK Leading Management Consultants rankings, and has been named by Forbes as one of the World’s Best Management Consulting Firms for four years running. Role Overview: End User Computing Lead Baringa’s Technology and Cyber team in Sofia, Bulgaria is hiring an End User Computing (EUC) Lead. This position focuses on improving the digital workplace experience by delivering secure, reliable, and modern end-user platforms. The scope covers Windows, macOS, mobile, and virtual environments, aiming to provide a consistent experience for colleagues across the organization. What You Will Do Define and set the direction for End User Computing services, balancing strategic vision with practical implementation. Lead and mentor a technical team responsible for delivering end-user platforms. Work closely with Cyber Security, Infrastructure, Service Desk, and Technology Fulfilment teams to ensure secure and reliable solutions. Champion user experience while maintaining high standards for security and technology advancement. Location Sofia, Bulgaria

Job Summary:A leading global FinTech firm is seeking a skilled and results-oriented KYC Team Lead to become part of its expanding KYC department. In this pivotal role, you will oversee the KYC team’s operations, ensuring that due diligence processes are executed with accuracy, efficiency, and in full regulatory compliance. You will be instrumental in managing daily workflows, nurturing team development, and driving enhancements in both performance and processes. Furthermore, you will collaborate closely with cross-functional teams to mitigate risks during customer onboarding and contribute to the evolution of the company's KYC strategy.Key Responsibilities:Lead, mentor, and foster a high-performing team of KYC analysts, providing regular feedback and promoting a culture of continuous improvement and ownership of team success.Ensure adherence to regulatory standards, internal policies, and industry best practices across all KYC operations. Stay updated on regulatory changes and guide the team in adapting processes accordingly.Supervise the execution of KYC due diligence for both new and existing clients, ensuring compliance with all necessary checks.Continuously assess and refine KYC workflows and procedures to enhance operational efficiency and optimize the client onboarding experience.Analyze high-risk client profiles, including complex cases, and escalate to senior management as necessary. Implement robust risk mitigation strategies throughout the KYC process.Collaborate with internal stakeholders from Compliance, Risk, Legal, and Operations teams to ensure alignment and address concerns effectively.Prepare and present comprehensive reports on KYC activities, team performance, and key metrics. Assist in audits by providing accurate and timely documentation.

Role Overview ocadogroup is hiring an Accounts Receivable Team Lead in Sofia, Bulgaria. This role manages the accounts receivable process, focusing on prompt payment collection and accurate financial records. The position takes responsibility for guiding the team and supporting cash flow goals. What You Will Do Oversee daily accounts receivable operations Lead and support team members to meet targets Promote and implement process improvements Monitor payment collection and resolve issues as they arise Contribute to accurate and timely financial reporting

Join our dynamic team as an Office Coordinator Team Lead at evolution, where you will play a pivotal role in streamlining office operations and enhancing team productivity. Your expertise in office management will allow you to lead a dedicated team, ensuring that all administrative tasks are executed efficiently and effectively.In this position, you will be responsible for overseeing daily office functions, coordinating schedules, and ensuring that all team members have the necessary resources to succeed. Your leadership will be crucial in fostering a collaborative environment that encourages growth and innovation.

About the Role SumUp’s Identity Lifecycle team manages the systems that control access to financial solutions for millions of small businesses worldwide. The focus: verifying every merchant accurately, efficiently, and in compliance with regulations. What You Will Do Lead the team responsible for identity verification across all SumUp markets. Oversee initiatives related to KYC (Know Your Customer) and adapt to diverse regulatory requirements. Guide the transformation of legacy systems into a platform that is adaptable, maintainable, and ready for regulatory changes. Influence architectural decisions for the future of verification at SumUp, drawing on technical leadership and engineering experience. Work closely with Product, Compliance, and Operations to build solutions that are practical, secure, and scalable from the start. Foster a team culture where engineers have support, guidance, and the freedom to own their work. Set and raise standards for designing, building, and operating verification systems. Location This position is based in Sofia, Bulgaria.

At Yotpo, we are pioneering the future of trust and loyalty in eCommerce. Our AI-powered Reviews and Loyalty solutions empower brands to transform casual browsers into loyal customers and passionate advocates. With deep integrations across the eCommerce ecosystem and trusted by over 30,000 global brands, Yotpo delivers seamless omnichannel experiences that enhance conversion rates, strengthen customer relationships, and foster sustainable, profitable growth.As we develop the next generation of Yotpo’s platform, we are also delving into how AI can enhance smarter, more personalized eCommerce experiences. If you are enthusiastic about utilizing AI technologies alongside modern engineering practices, this role offers a fantastic opportunity to make a significant and lasting impact.Our DevOps team is instrumental in ensuring our cloud infrastructure remains scalable, reliable, and secure. As a DevOps Team Lead, you will steer a high-performing, international team, optimize cloud infrastructure, and influence cross-functional projects that directly benefit our customers and all R&D teams.

Join our dynamic team as a Customer Support Team Lead for the Night Shift, overseeing our support operations in Bulgaria during LATAM business hours (17:00 – 01:00 Local Time). This is a unique opportunity for a 'Player-Coach' who will lead by example, managing a talented team while resolving complex technical issues directly. As the senior technical authority on your shift, you'll ensure that our software challenges are met with effective solutions while mentoring support agents to uphold exceptional service levels.This is a full-time night shift role, fully remote.Your Responsibilities Will Include:Operational Leadership: Oversee the ticket queue and workload distribution during the night shift to ensure compliance with SLAs. Act as the primary escalation contact for any technical roadblocks, closely collaborating with Engineering and Product teams.Team Development & Coaching: Engage in regular ticket audits and conduct 'live-coaching' sessions. You will guide agents in navigating complex API and ETL troubleshooting scenarios, fostering their professional growth.Advanced Troubleshooting: Take ownership of resolving intricate customer cases through email and video calls. Dive deep into product usage, operational issues, and technical integrations (APIs) to deliver personalized solutions.Consultative Partnership: Become a trusted solution partner for clients, analyzing usage patterns and advising them on best practices to enhance product adoption.Knowledge Management: Identify recurring challenges during the night shift to improve help documentation and verify the efficiency of AI-powered support tools.What We're Looking For:Proven experience in a 2nd line B2B support role within a SaaS environment.Demonstrated ability to lead and mentor a team while remaining hands-on with complex cases and escalations.A consultative approach coupled with genuine empathy for customers.Exceptional written and verbal communication skills, with an emphasis on building trust and rapport. Proficiency in English is essential.Familiarity with support ticketing systems like Zendesk.Strong prioritization and multitasking skills, enabling effective real-time workload management.Preferred Qualifications:Experience with web technologies and related stacks (API, ETL, SQL), with confidence in troubleshooting technical integrations.Prior exposure to ETL / data analytics platforms.Why You'll Love Working With Us:Flexible working hours and the option to work from home.Participation in our internal shares program (EDPP).Budget allocated for job-related training opportunities.Access to modern and stylish office spaces.Eco-friendly merchandise for all employees.

About UsAt Redis, we are the creators of the fastest applications that power the digital world. Whether you’ve checked the weather, made a purchase, or tracked your flight status today, our technology is behind it. Join us in transforming the future with rapid and seamless experiences. Are you ready to be part of this journey?Why You Will Love Working HereAs the Software Engineering Team Lead within our AI and Search department, you will play a pivotal role in guiding the direction of Redis' AI and Search innovations. Lead a passionate team that drives Redis' Search capabilities, including real-time full-text search, vector similarity, and cutting-edge retrieval mechanisms.This role is integral to our next-generation data platform, where performance, scalability, and creativity converge.Your ResponsibilitiesLead a high-performing engineering team while engaging hands-on in the design and implementation processes.Provide technical guidance in systems-level development using C, C++, and Rust.Enhance Redis’ AI and Search functionalities, focusing on vector search, hybrid retrieval, and semantic caching.Design, oversee, and continuously improve CI/CD workflows to ensure rapid and quality releases.Manage incident responses and customer interactions for production issues, ensuring quick resolutions and implementing process improvements.Collaborate effectively with Core, Cloud, Product, and Support teams.Establish engineering standards focused on performance, reliability, testing, and operational excellence.Recruit, mentor, and nurture engineers, promoting a culture of ownership and ongoing development.

Yotpo is at the forefront of redefining trust and loyalty in eCommerce. Our AI-driven Reviews and Loyalty solutions empower brands to convert casual browsers into dedicated customers and loyal advocates. With deep integrations across the eCommerce ecosystem and the confidence of over 30,000 global brands, Yotpo provides seamless omnichannel experiences that boost conversion rates, enhance customer relationships, and support sustainable, long-term growth.Our mission is to help brands transform first-time shoppers into lifelong customers through impactful reviews and loyalty initiatives. As we evolve the User-Generated Content (UGC) Product House into a scalable, self-service platform, enhancing our infrastructure is paramount. If you have a passion for technical leadership, engineering excellence, fostering talent, and driving modernization across diverse teams, this could be your ideal opportunity.Your Mission at Yotpo:We are looking for an R&D Team Lead to spearhead our technical modernization efforts, enhance the developer experience, and elevate the engineering quality within the UGC Product House. In this role, you will lead a dedicated engineering team, define the modernization roadmap, and collaborate closely with Experience Teams to ensure rapid, scalable, and reliable product value delivery.This position combines people leadership, architectural guidance, and hands-on technical involvement, working in close partnership with Yotpo’s Infrastructure teams and technical leadership to establish the future foundations of the UGC platform.Your Responsibilities:Modernization Roadmap & Planning: Define and communicate the modernization roadmap for the UGC Product House, ensuring clear prioritization and robust collaboration with engineering and product partners.Team Leadership & Coaching: Lead the Infrastructure Modernization Team, offering mentorship, promoting technical development, and fostering a high-performing engineering culture.Embedded Execution Model: Ensure the team integrates effectively with Experience Teams to implement modernization initiatives and maintain architectural consistency while facilitating knowledge transfer.Hands-on Technical Contribution: Actively engage in complex design and architectural tasks, proof of concepts (POCs), and infrastructure modernization through consistent hands-on execution.Engineering Standards & Best Practices: Define, promote, and enforce engineering standards across the Product House, enhancing quality in areas such as scalability, reliability, performance, and maintainability.

About the Role Dev.Pro is looking for a Senior Software Engineer / Team Lead to guide a cross-functional team focused on advancing a high-throughput payment orchestration platform. This remote position is based in Sofia, Sofia City Province, Bulgaria. What You Will Do Lead a delivery team, setting priorities and maintaining clear direction in partnership with client stakeholders. Combine hands-on software development with team leadership responsibilities. Drive the implementation of key features from concept through release. Clarify complex requirements and help the team navigate ambiguity. Foster open communication and collaboration within the team. About Dev.Pro Dev.Pro builds technology solutions used by millions worldwide. The company values diversity and inclusion, recognizing and supporting the unique strengths of every team member.

veocareers is looking for a Commercial Team Leader to join the Sofia office. This role calls for a hands-on manager who can motivate a team and drive results, not just coordinate tasks. A minimum of 6 months' experience is required, but the focus is on proactive leadership and a genuine interest in supporting people. What matters for success People-focused: Motivates, supports, and guides team members. Results-driven: Turns objectives into clear, achievable goals. Active involvement: Works closely with the team and manages daily operations directly. Language skills: English at B2 level or higher is essential. Additional languages are valued in this international setting. Key responsibilities Lead a team of 5-7 purchasing specialists in Sofia. Oversee all purchasing activities and provide direct management to the acquisition team. Recruit, train, assess, and supervise team members. Allocate tasks and help solve problems as they arise. Evaluate team performance and report findings to upper management. Inspire the team and suggest strategies to achieve objectives and set KPIs. Benefits Financial: Competitive salary, monthly performance-based bonus, and access to an online benefits platform (discounts, health insurance, meal vouchers, and more). Development: Comprehensive initial training and personalized coaching. Growth: Career advancement opportunities in an international company active in 9 countries. Exposure: International experience and potential for travel.

Join Hitachi Solutions as an Information Security and Compliance Lead. In this vital role, you will be responsible for developing and implementing our information security strategy to protect sensitive data and ensure compliance with regulatory standards. You will work closely with cross-functional teams to assess risks, implement security measures, and monitor compliance with industry regulations.Your leadership will be crucial in fostering a culture of security awareness across the organization. You will also be responsible for conducting audits and assessments to identify vulnerabilities and recommend improvements.

About Us At Ocado Group, we are at the forefront of transforming retail through our cutting-edge technology in AI and Robotic Engineering. Our innovative solutions power the world's most advanced fulfillment centers, while our talented workforce propels our global expansion. As we establish our new Global Shared Service Centre in Sofia, we are seeking dynamic leaders to help build our global Accounts Payable team from the ground up. The Opportunity In the role of Accounts Payable Team Leader, you will serve as a key figure within our finance department. This position is crucial as we transition Accounts Payable functions from the UK to Sofia. Your primary focus will be on facilitating knowledge transfer, stabilizing new workflows, and ensuring seamless business operations. Your responsibilities will extend beyond managing transactions; you will lead a team, create process documentation, and identify long-term improvement opportunities. You will approach Accounts Payable as a comprehensive process, collaborating with Treasury and other finance divisions to guarantee efficient operations. Requirements Leadership & Transition Management Oversee, coach, and develop the finance team to create a high-performing and supportive environment. Set team priorities and manage the transition of AP activities from the UK to Sofia. Facilitate knowledge transfer and create detailed process documentation to ensure “Business as Usual” (BAU). Financial Operations & Oversight Ensure accurate entry of high-volume invoices and expenses into our Oracle Fusion ERP system, resolving issues as necessary. Maintain accuracy and security of weekly BACS runs, manual payments, and supplier reconciliations. Manage the AP Helpdesk to address complex internal and external inquiries. Uphold financial controls and ensure compliance with Ocado policies. Strategic Partnering Engage in business partnerships with Treasury and other finance teams to manage liquidity and compliance effectively. Identify and implement process enhancements once the initial transition is stabilized.

Ebury empowers ambitious businesses to unlock global growth, and we adopt the same philosophy with our team members. We nurture innovation and mobility, collaboration and problem-solving, creating an inclusive environment where everyone feels valued, supported, and empowered to thrive.If you're a collaborative spirit eager to revolutionize how businesses operate on a global scale, we invite you to connect with us — let's explore how Ebury can propel your career and enable you to shape the future.FX Sales Team LeaderLocation: Ebury Sofia office - 4 days in the office, 1 day of home office per weekAs Heads of Desk (HoD), our Sales Team Leaders are the driving force behind our team, essential in cultivating a positive, supportive, and motivational culture at Ebury. They maintain and elevate sales performance through the training, coaching, and development of their teams. A HoD is a leader who sets high standards and inspires their team to exceed their own expectations, utilizing their expertise to provide technical guidance while igniting performance on the sales floor.About the RoleWith a proven track record in FX Sales, you will excel in this managerial position, leading your team to achieve exceptional results. As a natural coach, you will take pleasure in sharing your knowledge and witnessing the growth of your team. Additionally, you will be capable of formulating sales strategies and techniques informed by client feedback and market insights.You will become part of a well-established team, benefiting from a proven business model and robust support infrastructure.Lead a sales team in developing prospects, exemplifying best practices, and providing coaching and mentoring. You will be responsible for enhancing their skills and facilitating their career advancement.Engage in pitching and closing deals with potential clients, both via phone and in face-to-face meetings.Oversee customer relationships for new clients to ensure seamless onboarding and initial trades.Deliver precise forecasts of expected sales volume.Implement regional sales initiatives, action plans, and training programs alongside your team and fellow Heads of Desk.Ensure compliance with company-wide sales methodologies and administrative processes.Participate in the recruitment, onboarding, and training of new team members.

Join Ergomed, a leading global provider of specialized services to the pharmaceutical industry, as a Pharmacovigilance Officer - Team Leader. In this pivotal role, you will be responsible for overseeing a dedicated team focused on ensuring compliance and excellence in pharmacovigilance practices. Your leadership will guide the team in monitoring drug safety and regulatory requirements, contributing to the advancement of patient safety.

About UsWelcome to Redis! We are the architects behind the technology that powers fast applications across the globe. Whether you've checked the weather, made an online payment, or monitored your flight status today, our solutions have made it possible. At Redis, you will engage with cutting-edge technology designed for speed and simplicity, serving over 10,000 clients worldwide. Join us as we create a faster world with more seamless experiences!Why You’ll Love Working HereAs the Test Automation Team Leader, you will spearhead a team of specialized automation engineers, each a master of their craft, within a dynamic scrum team. This role combines leadership with hands-on involvement—leading by example is key.Based in Sofia, Bulgaria, our location boasts a vibrant atmosphere and a passionate team of experts dedicated to excellence.We have recently revamped our automation infrastructure with top-tier technologies, including Playwright, TypeScript, Kubernetes environments, and a UI-less shift at our core, complemented by other industry-standard open-source solutions. Our automation engineers are well-versed in development practices.Your Responsibilities:Recruit, mentor, and guide a team of automation developers focused on a large-scale Cloud product.Accelerate product releases while ensuring top-notch quality through robust collaboration with Development and Production teams.Act as a pivotal technical leader, working with Automation, Development, Product Management, and Customer Success teams to synchronize strategies and execution.Oversee high-stakes projects focusing on technical excellence: ensuring Code Review, Test Plans, and standards are consistently upheld and enhanced.Champion the integration and advancement of AI-driven quality engineering practices, utilizing generative AI and intelligent automation to boost release speeds, improve test coverage, and proactively identify production risks.We are looking for a leader with a growth mindset, eager to make a significant impact through their work. Candidates should have experience in automation, programming tools, infrastructure knowledge, and advanced testing techniques, both functional and non-functional, along with the ability to challenge our products with a positive attitude.