About the job
Brightspeed seeks a CRM Operations Manager based in Charlotte to help advance our customer relationship management systems. This position centers on refining processes, supporting more effective customer interactions, and making it easier for teams to act on data-driven insights.
Key Responsibilities
- Collaborate with teams throughout the company to maintain and improve CRM operations.
- Find opportunities to streamline workflows and support customer satisfaction.
- Analyze data to guide process improvements and inform retention strategies.
Cross-Functional Collaboration
This role involves working closely with colleagues from various departments. The goal is to ensure CRM tools and processes align with business objectives and contribute to customer retention.

