CRM Manager - Wealth at Tide | Bulgaria

Job Summary:We are seeking a dynamic and experienced CRM Team Lead to join our innovative FinTech company. This role focuses on overseeing the CRM back-office team, effectively distributing and monitoring daily tasks, and ensuring the seamless execution of operational processes with precision and timeliness. The ideal candidate will possess prior experience in people management within a back-office setting, demonstrate exceptional organizational skills, and have a track record of maintaining high-quality standards in a fast-paced environment.Team Supervision & Task Management:Lead and mentor the CRM back-office team on a daily basis.Delegate tasks efficiently, monitor workload, and ensure the timely completion of assignments.Evaluate individual and team performance, ensuring compliance with internal processes and KPIs.Provide constructive feedback and ongoing support to team members.Assist in the onboarding and training of new hires.Guarantee the accurate execution of CRM and back-office processes.Oversee quality, consistency, and compliance of CRM-related activities.Identify operational challenges and suggest enhancements to workflows and procedures.Act as the primary escalation point for operational or team-related issues.Coordination & Reporting:Collaborate with various internal departments (Sales, Compliance, Payments, Customer Support).Clearly communicate priorities, updates, and changes to the team.

Job Summary:A leading global FinTech firm is seeking a skilled and results-oriented KYC Team Lead to become part of its expanding KYC department. In this pivotal role, you will oversee the KYC team’s operations, ensuring that due diligence processes are executed with accuracy, efficiency, and in full regulatory compliance. You will be instrumental in managing daily workflows, nurturing team development, and driving enhancements in both performance and processes. Furthermore, you will collaborate closely with cross-functional teams to mitigate risks during customer onboarding and contribute to the evolution of the company's KYC strategy.Key Responsibilities:Lead, mentor, and foster a high-performing team of KYC analysts, providing regular feedback and promoting a culture of continuous improvement and ownership of team success.Ensure adherence to regulatory standards, internal policies, and industry best practices across all KYC operations. Stay updated on regulatory changes and guide the team in adapting processes accordingly.Supervise the execution of KYC due diligence for both new and existing clients, ensuring compliance with all necessary checks.Continuously assess and refine KYC workflows and procedures to enhance operational efficiency and optimize the client onboarding experience.Analyze high-risk client profiles, including complex cases, and escalate to senior management as necessary. Implement robust risk mitigation strategies throughout the KYC process.Collaborate with internal stakeholders from Compliance, Risk, Legal, and Operations teams to ensure alignment and address concerns effectively.Prepare and present comprehensive reports on KYC activities, team performance, and key metrics. Assist in audits by providing accurate and timely documentation.

Role Overview ocadogroup is hiring an Accounts Receivable Team Lead in Sofia, Bulgaria. This role manages the accounts receivable process, focusing on prompt payment collection and accurate financial records. The position takes responsibility for guiding the team and supporting cash flow goals. What You Will Do Oversee daily accounts receivable operations Lead and support team members to meet targets Promote and implement process improvements Monitor payment collection and resolve issues as they arise Contribute to accurate and timely financial reporting

Join our dynamic team as an Office Coordinator Team Lead at evolution, where you will play a pivotal role in streamlining office operations and enhancing team productivity. Your expertise in office management will allow you to lead a dedicated team, ensuring that all administrative tasks are executed efficiently and effectively.In this position, you will be responsible for overseeing daily office functions, coordinating schedules, and ensuring that all team members have the necessary resources to succeed. Your leadership will be crucial in fostering a collaborative environment that encourages growth and innovation.

At Yotpo, we are pioneering the future of trust and loyalty in eCommerce. Our AI-powered Reviews and Loyalty solutions empower brands to transform casual browsers into loyal customers and passionate advocates. With deep integrations across the eCommerce ecosystem and trusted by over 30,000 global brands, Yotpo delivers seamless omnichannel experiences that enhance conversion rates, strengthen customer relationships, and foster sustainable, profitable growth.As we develop the next generation of Yotpo’s platform, we are also delving into how AI can enhance smarter, more personalized eCommerce experiences. If you are enthusiastic about utilizing AI technologies alongside modern engineering practices, this role offers a fantastic opportunity to make a significant and lasting impact.Our DevOps team is instrumental in ensuring our cloud infrastructure remains scalable, reliable, and secure. As a DevOps Team Lead, you will steer a high-performing, international team, optimize cloud infrastructure, and influence cross-functional projects that directly benefit our customers and all R&D teams.

Join our dynamic team as a Customer Support Team Lead for the Night Shift, overseeing our support operations in Bulgaria during LATAM business hours (17:00 – 01:00 Local Time). This is a unique opportunity for a 'Player-Coach' who will lead by example, managing a talented team while resolving complex technical issues directly. As the senior technical authority on your shift, you'll ensure that our software challenges are met with effective solutions while mentoring support agents to uphold exceptional service levels.This is a full-time night shift role, fully remote.Your Responsibilities Will Include:Operational Leadership: Oversee the ticket queue and workload distribution during the night shift to ensure compliance with SLAs. Act as the primary escalation contact for any technical roadblocks, closely collaborating with Engineering and Product teams.Team Development & Coaching: Engage in regular ticket audits and conduct 'live-coaching' sessions. You will guide agents in navigating complex API and ETL troubleshooting scenarios, fostering their professional growth.Advanced Troubleshooting: Take ownership of resolving intricate customer cases through email and video calls. Dive deep into product usage, operational issues, and technical integrations (APIs) to deliver personalized solutions.Consultative Partnership: Become a trusted solution partner for clients, analyzing usage patterns and advising them on best practices to enhance product adoption.Knowledge Management: Identify recurring challenges during the night shift to improve help documentation and verify the efficiency of AI-powered support tools.What We're Looking For:Proven experience in a 2nd line B2B support role within a SaaS environment.Demonstrated ability to lead and mentor a team while remaining hands-on with complex cases and escalations.A consultative approach coupled with genuine empathy for customers.Exceptional written and verbal communication skills, with an emphasis on building trust and rapport. Proficiency in English is essential.Familiarity with support ticketing systems like Zendesk.Strong prioritization and multitasking skills, enabling effective real-time workload management.Preferred Qualifications:Experience with web technologies and related stacks (API, ETL, SQL), with confidence in troubleshooting technical integrations.Prior exposure to ETL / data analytics platforms.Why You'll Love Working With Us:Flexible working hours and the option to work from home.Participation in our internal shares program (EDPP).Budget allocated for job-related training opportunities.Access to modern and stylish office spaces.Eco-friendly merchandise for all employees.

We are seeking an innovative and results-driven CRM Manager to join our dynamic team at Playtech. In this pivotal role, you will lead our customer relationship management strategies, enhancing customer experience and driving loyalty through effective data analysis and targeted campaigns.Your responsibilities will include developing and executing CRM strategies, analyzing customer data to inform decision-making, and collaborating with cross-functional teams to optimize customer interactions across all touchpoints.

ABOUT TIDETide is dedicated to empowering small and medium-sized enterprises (SMEs) by streamlining their business operations. We provide not only business accounts and banking services but also a robust suite of administrative solutions, including invoicing and accounting.We are revolutionizing the small business banking landscape, boasting over 1.8 million members across the UK, India, Germany, and France.Our innovative technology is specifically designed for SMEs, offering rapid onboarding, minimal fees, and unique features. Our data-driven approach is central to our mission: to help SMEs save both time and money, allowing them to focus on their passions.Tide facts:Available for SMEs in the UK, India, Germany, and FranceOver 1.8 million members: 800,000 in the UK and 1,000,000 in India, with rapid growthMore than $300 million raised in fundingA global team of over 2,500 Tideans - we champion diversity!Headquartered in Central London, with member support and tech centers in Sofia, Bulgaria, and additional technology hubs located in Serbia, Romania, Lithuania, and India, as well as offices in Gurugram, New Delhi, Berlin, Paris, and Luxembourg.ABOUT THE TEAM:This position is part of Tide's Paid Plans CRM team - a dynamic group of marketers fueled by ownership, innovation, and measurable impact.Our mission is straightforward: to assist our members in saving time and money, enabling them to concentrate on their core activities. We leverage data, creativity, and technology to enhance engagement, retention, and long-term value.WHAT WE ARE LOOKING FOR:We are in search of a seasoned CRM professional with a robust background in subscription-based technology companies. You should have a proven track record of crafting and implementing CRM strategies that bolster retention and amplify customer lifetime value.Your understanding of subscription models, recurring revenue dynamics, and best practices in subscription management will be key. Proficiency with CRM tools and marketing automation platforms, coupled with strong analytical abilities to transform data into actionable insights, is essential.As the CRM Manager – Subscriptions, your responsibilities will include:Leading the design and execution of CRM strategies for subscription products, ensuring alignment with business goals and growth objectives.Providing strategic insights to senior CRM team members regarding best practices and new trends.Overseeing and mentoring a Senior CRM Executive, promoting a collaborative culture.

About UsAt Redis, we are the creators of the fastest applications that power the digital world. Whether you’ve checked the weather, made a purchase, or tracked your flight status today, our technology is behind it. Join us in transforming the future with rapid and seamless experiences. Are you ready to be part of this journey?Why You Will Love Working HereAs the Software Engineering Team Lead within our AI and Search department, you will play a pivotal role in guiding the direction of Redis' AI and Search innovations. Lead a passionate team that drives Redis' Search capabilities, including real-time full-text search, vector similarity, and cutting-edge retrieval mechanisms.This role is integral to our next-generation data platform, where performance, scalability, and creativity converge.Your ResponsibilitiesLead a high-performing engineering team while engaging hands-on in the design and implementation processes.Provide technical guidance in systems-level development using C, C++, and Rust.Enhance Redis’ AI and Search functionalities, focusing on vector search, hybrid retrieval, and semantic caching.Design, oversee, and continuously improve CI/CD workflows to ensure rapid and quality releases.Manage incident responses and customer interactions for production issues, ensuring quick resolutions and implementing process improvements.Collaborate effectively with Core, Cloud, Product, and Support teams.Establish engineering standards focused on performance, reliability, testing, and operational excellence.Recruit, mentor, and nurture engineers, promoting a culture of ownership and ongoing development.

ABOUT TIDEAt Tide, we empower small and medium-sized enterprises (SMEs) to optimize their operations and save both time and money. We provide not only business accounts and banking services but also a robust suite of user-friendly administrative solutions encompassing invoicing, accounting, and more.Tide is revolutionizing the small business banking landscape, boasting over 1.8 million members worldwide, including the UK, India, Germany, and France.Leveraging cutting-edge technology, our solutions are tailored for SMEs. With swift onboarding, competitive fees, and innovative features, we are dedicated to data-driven strategies that fulfill our mission: to help SMEs reclaim their precious time and financial resources, allowing them to focus on their passions.Tide facts:Serving SMEs in the UK, India, Germany, and France.More than 1.8 million members: 800,000 in the UK and 1,000,000 in India, with rapid growth.Over $300 million raised in funding.A diverse workforce of over 2,500 Tideans globally.Offices in Central London, a support and tech center in Sofia, Bulgaria, and additional tech hubs across Serbia, Romania, Lithuania, and India.ABOUT THE ROLE:We are on the lookout for a meticulous and commercially savvy Senior CRM Executive to drive the expansion of our rapidly growing product areas at Tide.Your role will involve developing automation strategies, analyzing performance metrics, and collaborating with key stakeholders to narrate performance insights to the business.As a Senior CRM Executive:You will manage and execute acquisition and engagement CRM campaigns, emphasizing automation and personalization to enhance crucial metrics, working closely with product, content, BI, and various marketing teams.You will have the freedom to create and execute test and learn plans, A/B tests, and optimization strategies.Join a diverse, multinational team of passionate CRM professionals, product marketers, and product managers committed to collaboration, innovation, and ownership, all focused on assisting our members in saving time and money.Lead the development and optimization of key cross-sell campaigns and customer journeys.

Yotpo is at the forefront of redefining trust and loyalty in eCommerce. Our AI-driven Reviews and Loyalty solutions empower brands to convert casual browsers into dedicated customers and loyal advocates. With deep integrations across the eCommerce ecosystem and the confidence of over 30,000 global brands, Yotpo provides seamless omnichannel experiences that boost conversion rates, enhance customer relationships, and support sustainable, long-term growth.Our mission is to help brands transform first-time shoppers into lifelong customers through impactful reviews and loyalty initiatives. As we evolve the User-Generated Content (UGC) Product House into a scalable, self-service platform, enhancing our infrastructure is paramount. If you have a passion for technical leadership, engineering excellence, fostering talent, and driving modernization across diverse teams, this could be your ideal opportunity.Your Mission at Yotpo:We are looking for an R&D Team Lead to spearhead our technical modernization efforts, enhance the developer experience, and elevate the engineering quality within the UGC Product House. In this role, you will lead a dedicated engineering team, define the modernization roadmap, and collaborate closely with Experience Teams to ensure rapid, scalable, and reliable product value delivery.This position combines people leadership, architectural guidance, and hands-on technical involvement, working in close partnership with Yotpo’s Infrastructure teams and technical leadership to establish the future foundations of the UGC platform.Your Responsibilities:Modernization Roadmap & Planning: Define and communicate the modernization roadmap for the UGC Product House, ensuring clear prioritization and robust collaboration with engineering and product partners.Team Leadership & Coaching: Lead the Infrastructure Modernization Team, offering mentorship, promoting technical development, and fostering a high-performing engineering culture.Embedded Execution Model: Ensure the team integrates effectively with Experience Teams to implement modernization initiatives and maintain architectural consistency while facilitating knowledge transfer.Hands-on Technical Contribution: Actively engage in complex design and architectural tasks, proof of concepts (POCs), and infrastructure modernization through consistent hands-on execution.Engineering Standards & Best Practices: Define, promote, and enforce engineering standards across the Product House, enhancing quality in areas such as scalability, reliability, performance, and maintainability.

About the Role Dev.Pro is looking for a Senior Software Engineer / Team Lead to guide a cross-functional team focused on advancing a high-throughput payment orchestration platform. This remote position is based in Sofia, Sofia City Province, Bulgaria. What You Will Do Lead a delivery team, setting priorities and maintaining clear direction in partnership with client stakeholders. Combine hands-on software development with team leadership responsibilities. Drive the implementation of key features from concept through release. Clarify complex requirements and help the team navigate ambiguity. Foster open communication and collaboration within the team. About Dev.Pro Dev.Pro builds technology solutions used by millions worldwide. The company values diversity and inclusion, recognizing and supporting the unique strengths of every team member.

About Baringa Partners LLP Baringa Partners LLP is a global consulting firm with more than 2,000 professionals working across the UK, Europe, North America, Asia, and Australia. The firm partners with organizations to support large-scale change and deliver measurable value. Baringa’s teams combine international perspective with local expertise, working closely with clients to help them reach their goals. The firm’s experience covers sectors such as energy and resources, financial services, government and public sector, consumer products and retail, pharmaceuticals and life sciences, manufacturing, and technology, media, and telecommunications. Baringa’s services include strategy, transformation, and operational improvement, all supported by advanced technology, data, AI, and digital tools. Baringa is known for its collaborative style and for building strong client relationships. Teams work side by side with clients, focusing on shared priorities and delivering results. The company has been recognized as a Great Place to Work worldwide, featured in the Financial Times UK Leading Management Consultants rankings in 22 categories, and named by Forbes as one of the World’s Best Management Consulting Firms for four years running. Role Overview: Management Consultant – CRM Platforms The Digital & Technology (D&T) Platforms team at Baringa is growing. The team is seeking experienced consultants with a background in Customer Relationship Management (CRM) platforms. This role is based in Sofia, Bulgaria, and involves working on international projects that use the latest tools and approaches. Consultants in this practice help global organizations design and deliver complex CRM transformations. The work goes beyond technology, addressing the commercial, organizational, and cultural factors that drive customer engagement and business growth. Projects span multiple industries, regions, and customer profiles, with opportunities to collaborate with Baringa’s network of experts worldwide. What You Will Do Work with clients on end-to-end CRM transformation projects, from strategy through to execution Use advanced CRM tools and methods to solve business challenges and improve customer engagement Partner with teams across Baringa’s global network, contributing to projects in various sectors and markets Address commercial, organizational, and cultural aspects of CRM change, not just technology implementation Who We’re Looking For Consulting experience with CRM platforms Comfort working on international projects and collaborating with diverse teams Ability to approach CRM transformation from both a technical and business perspective Interest in working across different industries and client types Location Sofia, Bulgaria

Join the Kaizen Gaming Team!At Kaizen Gaming, the driving force behind Betano, we proudly stand as one of the largest GameTech firms globally, operating across 20 diverse markets. Our mission is to harness the latest technology to deliver unparalleled entertainment experiences to millions of loyal customers.We are a vibrant, multicultural team of over 2,700 professionals from more than 40 nationalities, spread across three continents.Recognized as one of the Best Workplaces in Europe and certified as a Great Place to Work in our offices, we assure you that no two days will be the same. Are you ready to unleash your potential?About the RoleAs a CRM Executive, you will partner with the CRM Manager to implement the CRM strategy for the Betano brand in Bulgaria, focusing on both Sportsbook and Casino products across multiple channels. Your mission will be to enhance customer engagement, drive growth in active players, and achieve retention and cross-sell goals for our Sportsbook and Casino offerings.Your Responsibilities:Collaborate with the CRM Manager and HQ teams to craft a data-driven CRM strategy tailored to the local market, accounting for compliance, market dynamics, and competitive landscape.Design and implement personalized, targeted campaigns through various customer channels, including onsite messaging, email, SMS, and push notifications.Assist in the implementation of website banners, articles, and engaging stories.Monitor all lifecycle journey performances, recommend best practices for campaign optimization, and ensure timely updates.Oversee the development of visual creatives, ensuring they meet our high-quality standards and deadlines.Coordinate with stakeholders (CRM HQ, Content, Legal, Customer Service, Marketing) to align marketing strategies, deliverables, and compliance.Ensure smooth execution and delivery of campaigns, keeping stakeholders informed about performance metrics and outcomes.Stay abreast of competitors’ trends and initiatives to maintain our competitive edge.Proactively propose new ideas to optimize processes and enhance customer experiences across all channels.Identify customer touchpoints and ensure effective communication strategies are in place.

At bunq, we simplify banking for our users. From the moment someone signs up, we ensure their experience is seamless, efficient, and straightforward. When automated systems require human intervention for user verification, your leadership will be crucial. You and your team will provide fast, accurate, and outstanding service right from the start. As the User Verification Team Lead, you'll oversee a group of KYC agents, guaranteeing our users are welcomed swiftly and securely, enabling them to commence their banking journey with us immediately Take Charge of User VerificationIn your role, you will:Efficiently manage the User Verification backlog, ensuring proactive measures are in place so users experience no delays.Identify areas of improvement within our processes and recommend enhancements that elevate operational efficiency, benefiting both users and the team.Encourage and support your team of User Verification Agents in achieving their KPIs and advancing their careers, cultivating a culture of excellence and ongoing improvement Ideal Candidate Profile:You possess strong empathy and emotional intelligence, enabling you to comprehend users' needs and concerns.You are a systematic thinker, capable of making independent and confident decisions.Your tenacity drives you to ensure the job is completed and users are satisfied.You proactively seek to incorporate AI into daily operations to enhance our processes further

Join our vibrant and ambitious team as a leader who embodies an entrepreneurial spirit and drives success!We value passion and a proactive approach over extensive experience (minimum 6 months required).We seek a manager, not just a coordinator—someone who inspires, guides, and elevates team performance. What you will bring: People-Centric – You have a genuine interest in motivating and supporting your team. Results-Oriented – You are committed to creating tangible impacts and converting objectives into inspiring, achievable goals. Dynamic & Engaged – You work closely with your team, actively steering daily operations. Multilingual? Absolutely! – In our fast-paced, globalized environment, language skills are a must.Proficiency in English (B2 level or higher) is essential.Your key responsibilities:Lead a team of 5-7 purchasing specialists and manage purchasing activities for our Sofia office.Provide hands-on management for the acquisition team.Recruit, train, assess, and supervise your team members.Facilitate the task allocation and offer problem-solving support to your team.Evaluate team performance and present findings to upper management.Inspire your team and suggest strategies to meet objectives and set KPIs. Financial Perks: Competitive salary Monthly performance-based bonus Access to an online benefits platform including discounts, health insurance, meal vouchers, and more. Non-Financial Perks: Comprehensive initial training & personalized coaching Genuine opportunities for career advancement in a dynamic setting International exposure with a company operating in 9 countries Potential for international travel Additional Perks:

Join Hitachi Solutions as an Information Security and Compliance Lead. In this vital role, you will be responsible for developing and implementing our information security strategy to protect sensitive data and ensure compliance with regulatory standards. You will work closely with cross-functional teams to assess risks, implement security measures, and monitor compliance with industry regulations.Your leadership will be crucial in fostering a culture of security awareness across the organization. You will also be responsible for conducting audits and assessments to identify vulnerabilities and recommend improvements.

About Us At Ocado Group, we are at the forefront of transforming retail through our cutting-edge technology in AI and Robotic Engineering. Our innovative solutions power the world's most advanced fulfillment centers, while our talented workforce propels our global expansion. As we establish our new Global Shared Service Centre in Sofia, we are seeking dynamic leaders to help build our global Accounts Payable team from the ground up. The Opportunity In the role of Accounts Payable Team Leader, you will serve as a key figure within our finance department. This position is crucial as we transition Accounts Payable functions from the UK to Sofia. Your primary focus will be on facilitating knowledge transfer, stabilizing new workflows, and ensuring seamless business operations. Your responsibilities will extend beyond managing transactions; you will lead a team, create process documentation, and identify long-term improvement opportunities. You will approach Accounts Payable as a comprehensive process, collaborating with Treasury and other finance divisions to guarantee efficient operations. Requirements Leadership & Transition Management Oversee, coach, and develop the finance team to create a high-performing and supportive environment. Set team priorities and manage the transition of AP activities from the UK to Sofia. Facilitate knowledge transfer and create detailed process documentation to ensure “Business as Usual” (BAU). Financial Operations & Oversight Ensure accurate entry of high-volume invoices and expenses into our Oracle Fusion ERP system, resolving issues as necessary. Maintain accuracy and security of weekly BACS runs, manual payments, and supplier reconciliations. Manage the AP Helpdesk to address complex internal and external inquiries. Uphold financial controls and ensure compliance with Ocado policies. Strategic Partnering Engage in business partnerships with Treasury and other finance teams to manage liquidity and compliance effectively. Identify and implement process enhancements once the initial transition is stabilized.

Ebury empowers ambitious businesses to unlock global growth, and we adopt the same philosophy with our team members. We nurture innovation and mobility, collaboration and problem-solving, creating an inclusive environment where everyone feels valued, supported, and empowered to thrive.If you're a collaborative spirit eager to revolutionize how businesses operate on a global scale, we invite you to connect with us — let's explore how Ebury can propel your career and enable you to shape the future.FX Sales Team LeaderLocation: Ebury Sofia office - 4 days in the office, 1 day of home office per weekAs Heads of Desk (HoD), our Sales Team Leaders are the driving force behind our team, essential in cultivating a positive, supportive, and motivational culture at Ebury. They maintain and elevate sales performance through the training, coaching, and development of their teams. A HoD is a leader who sets high standards and inspires their team to exceed their own expectations, utilizing their expertise to provide technical guidance while igniting performance on the sales floor.About the RoleWith a proven track record in FX Sales, you will excel in this managerial position, leading your team to achieve exceptional results. As a natural coach, you will take pleasure in sharing your knowledge and witnessing the growth of your team. Additionally, you will be capable of formulating sales strategies and techniques informed by client feedback and market insights.You will become part of a well-established team, benefiting from a proven business model and robust support infrastructure.Lead a sales team in developing prospects, exemplifying best practices, and providing coaching and mentoring. You will be responsible for enhancing their skills and facilitating their career advancement.Engage in pitching and closing deals with potential clients, both via phone and in face-to-face meetings.Oversee customer relationships for new clients to ensure seamless onboarding and initial trades.Deliver precise forecasts of expected sales volume.Implement regional sales initiatives, action plans, and training programs alongside your team and fellow Heads of Desk.Ensure compliance with company-wide sales methodologies and administrative processes.Participate in the recruitment, onboarding, and training of new team members.