Conversion Consultant

Cresta is dedicated to transforming each customer conversation into a strategic advantage by harnessing the full capabilities of contact centers. Our innovative platform merges artificial intelligence with human expertise to enable contact centers to gain valuable customer insights, streamline processes, automate conversations, and empower team members to enhance their productivity. Founded by industry visionary Sebastian Thrun from the esteemed Stanford AI lab, our leadership includes CEO Ping Wu, co-founder of Google Contact Center AI, and Tim Shi, an early member of OpenAI.Join us on our exciting mission to redefine the workforce through AI. The future of work is unfolding at Cresta.About the Role:As a key member of Cresta's Conversation Design team, you will contribute to the creation of high-quality AI conversation models that provide real-time coaching and support for contact center agents. Your role will involve designing engaging conversational experiences for virtual agents across both voice and chat platforms. This highly collaborative position will require close partnerships with cross-functional teams in Machine Learning, Data Science, Program Management, Customer Success, Product Leadership, and Engineering. You may also engage directly with clients to ensure alignment on our solution designs and assist them in utilizing Cresta Opera, our proprietary self-service tool.Responsibilities:Support all phases of AI delivery projects, from design and development to deployment and optimization of AI solutions for diverse clients.Work alongside internal and external stakeholders to create solutions that help clients achieve their business goals using Cresta's AI product suite.Design solutions for contact centers in various domains, including sales, retention, collections, and customer service across multiple industries, from financial services to telecommunications.Establish labeling guidelines for training conversational AI models and assist with labeling tasks as necessary.Oversee model maintenance efforts to ensure that Cresta's AI models consistently meet high-quality standards.Develop and implement virtual agent solutions.

About the Company:At Netomi, we are at the forefront of the agentic AI revolution, transforming enterprise customer experiences for some of the world's leading brands, including Delta Airlines, MetLife, MGM, and United. Our innovative no-code platform empowers businesses to implement agentic automation seamlessly, enhancing efficiency and reducing operational costs. With the backing of notable investors like WndrCo, Y Combinator, and Index Ventures, we are dedicated to elevating customer experiences through advanced AI solutions.Join us in reshaping the future of customer interaction!About the Role:We are on the lookout for a Senior Conversational AI UX Designer to spearhead the design and enhancement of comprehensive user experiences across various conversational platforms, including chat, voice, SMS, and email. This pivotal role combines UX design, conversation architecture, and AI prompt engineering, aimed at crafting intuitive, engaging, and brand-consistent interactions that not only delight users but also align with our business objectives.The perfect candidate will possess a unique blend of design acumen, strategic insight, and storytelling ability, with a proven track record in developing emotionally intelligent conversational flows that are both user-friendly and effective.

Cresta is dedicated to transforming customer interactions into a strategic advantage by harnessing the full capabilities of the contact center. Our innovative platform merges cutting-edge AI with human intelligence to provide contact centers with valuable customer insights, streamline automated processes, and empower every team member to enhance productivity and efficiency. Originating from the renowned Stanford AI lab, Cresta boasts co-founder and chairman Sebastian Thrun, the visionary behind Google X, Waymo, and Udacity, alongside CEO Ping Wu, co-founder of Google Contact Center AI, and Tim Shi, an early member of OpenAI.Embark with us on an exciting journey to revolutionize the workforce through AI. The future of work is here, and it is at Cresta.About the Role:We are on the lookout for passionate UX interns to contribute to the evolution of Cresta’s human + AI agents platform, which facilitates AI-driven business workflows and automation for contact center operators. Your role will involve designing exceptional end-user experiences and the tools that enable these interactions.As a product design intern at Cresta, you will be at the forefront of a significant technological advancement with LLM and Generative AI. This unique opportunity allows you to make a meaningful impact on how individuals interact with AI. Under the guidance of a design supervisor, you will engage in the complete UX process, including product design, user research, and visual design components, to deliver outstanding user experiences.Responsibilities:Generate innovative UX concepts for Conversation Intelligence and AI Agents, taking into account diverse user personas.Analyze user and business challenges, propose viable solutions, and collaborate with engineers to implement designs.Conduct user research, including usability testing, competitive analysis, customer interviews, behavioral insights, and metrics analysis to inform design decisions.Rapidly prototype (using tools like Figma, Cursor, Claude, Voice API, etc.) to explore various UI paradigms.Work closely with Engineers, PMs, ML experts, Customer Success, and Sales teams throughout the organization.Effectively present and communicate design concepts to supervisors and cross-functional teams.

Join TSMG as an AI Speech Tester!Are you passionate about language and technology? At Terry Soot Management Group (TSMG), we are on a mission to enhance speech recognition and conversational AI. We are seeking enthusiastic native English speakers from Canada to participate in a unique conversational audio data collection project.About UsFounded in 2017, TSMG specializes in collecting field data where automation falls short. Our skilled teams operate across Europe and North America, capturing essential data through various means including audio recordings, photography, and video documentation. Join us and contribute to meaningful advancements in AI technologies.Project OverviewAs an AI Speech Tester, you will engage in natural, unscripted conversations with fellow participants in a controlled environment, guided by a moderator. Your contributions will directly support the development of state-of-the-art speech and conversational AI systems.

"Simplicity is the ultimate sophistication."Who We Are Seeking1. Strong Design ExpertiseWe are in search of an outstanding designer who possesses a talent for distilling complex product logic and information down to its essence, effectively identifying core value and establishing essential user flows. This individual must be capable of crafting both visually striking interfaces and clear, user-friendly interactions, simplifying complexity to create intuitive and trustworthy technology experiences.2. Enthusiasm for Play, Gaming, and Youth TrendsWe want a designer who is deeply passionate about design and draws inspiration from the realms of video games, animation, and playful digital interactions. A profound understanding of youth culture—particularly what resonates with Gen-Z and Gen-Alpha—is crucial. The ideal candidate will be thrilled to design experiences that are not only joyful and culturally relevant but also fun, helping creators express themselves in innovative ways.3. Exceptional Aesthetic JudgmentWe seek a designer with a keen and refined aesthetic sensibility, driven by a relentless pursuit of beauty. This entails more than a mere appreciation for visual allure; it also requires a deep understanding of users, technology, and product logic to create a seamless, intuitive, and aesthetically pleasing experience. A great designer can translate intricate technology into an accessible and engaging product through elegance and simplicity.About Viggle AI:Viggle AI is an innovative startup backed by leading investors such as a16z and TSFV, positioned at the forefront of the GenAI revolution. We specialize in controllable video generation for content creators, offering cutting-edge technology that empowers individuals to bring their visions to life.Our rapidly expanding app is adored by creators ranging from Hollywood professionals to TikTok influencers, with a user base of over 30 million and the second-largest Discord community globally.Benefits: Dynamic startup environment: innovate rapidly, deliver quickly, and grow continuously Attractive salary and equity options Comprehensive dental coverage and health insurance Free meals including lunch and dinner, alongside a vibrant and enjoyable office atmosphere

Are you a creative visionary with a passion for design? Join us at Oliver USA as a Senior Designer, where your innovative ideas will shape compelling visual experiences. In this role, you will collaborate with cross-functional teams to create stunning designs that resonate with our clients and elevate their brands.

Join the dynamic team at OLIVER as a Creative Integrated Designer in Toronto, Canada. We're seeking talented designers who can articulate their ideas with clarity and confidence. In this role, you will engage in hands-on projects from the initial brainstorming of creative concepts to developing original content and participating in client presentations. You'll ensure deadlines are met while creating exceptional work that resonates with audiences. This is an exciting opportunity to grow your skills and eventually mentor junior designers in a fast-paced environment.

About Okta Okta, Inc. is recognized as The World’s Identity Company. The Okta Platform and Auth0 Platform help individuals and organizations securely access technology from any device or application. Okta’s mission centers on building trusted infrastructure for identity and access, supporting organizations as they navigate the evolving landscape of AI and security. Diversity of perspective and experience matters here. Okta values lifelong learners who bring unique backgrounds and ideas to the team. Role Overview Okta is hiring a Design Manager for its internal agency, based in Bellevue, WA; Chicago, IL; or Toronto, ON. This position reports to the Digital Creative Director and leads a team of 3-5 designers working on web properties such as okta.com, auth0.com, and oktane.com. The Design Manager collaborates with creative leads to express Okta’s brand and marketing strategies through digital channels. This role involves brainstorming, conceptualizing, and solving design challenges based on marketing briefs. The manager helps shape Okta’s story and consistently upholds brand standards, while producing inspiring and innovative design work. Success in this role requires both design expertise and leadership skills, along with the ability to manage multiple projects and work effectively with cross-functional teams. What You Will Do Work closely with the Digital Creative Director, designers, and copywriters to develop and execute concepts for marketing initiatives on okta.com. Create and refine creative concepts that align with project KPIs. Mentor and guide three Senior Designers, supporting their professional growth and development. Offer dedicated one-on-one support to elevate the design team, with special attention to junior designers. Partner with the Copy Manager to facilitate brainstorming sessions. Location This role is open in Bellevue, Washington; Chicago, Illinois; and Toronto, Ontario, Canada.

Join Oliver USA as a Senior Designer, where you will shape innovative design solutions that elevate our clients' brands. In this role, you will collaborate closely with cross-functional teams to deliver outstanding design concepts and ensure that they align with the strategic vision of the company. Your creativity and keen eye for detail will be crucial as you lead design projects from conception to execution. You'll have the opportunity to mentor junior designers and contribute to a culture of creativity and excellence.

About the Role monks is looking for a Senior Designer in Toronto, Ontario. This role shapes brand identity and user experiences across a range of projects. The Senior Designer leads design work from initial concept through to final delivery, working closely with other teams and guiding junior designers along the way. What You Will Do Lead design projects from start to finish, ensuring high-quality results Mentor and support junior designers as they grow their skills Work closely with cross-functional teams to bring ideas to life Apply strong knowledge of design principles, typography, and color theory to every project Help define and evolve the visual identity of the monks brand What We Look For Experience leading design projects and collaborating with diverse teams Strong foundation in design principles, typography, and color theory Ability to guide and mentor junior designers Comfort working on projects that shape brand and user experience

About UsWelcome to Thinkingbox, where ideas transform into reality. As a full-service agency, we specialize in crafting innovative digital, experiential, social, and content solutions. We proudly collaborate with top-tier brands in dynamic industries such as sports, gaming, entertainment, and technology. Our philosophy is simple: the individuals who create the work should be the same ones who conceive the ideas. While others may delegate, we take pride in our hands-on approach. Our culture thrives on collaboration, where our offices become lively hubs filled with creativity and inspiration. From enjoying time with our office dogs to our weekly Thursday happy hours, we strive to maintain an engaging, inclusive, and enjoyable work environment. Each year, we empower our team to spend a month traveling the globe, whether working from another office or soaking up the sun on the beaches of Mexico, to enrich their perspectives and bring fresh ideas back to the team. Position OverviewWe are on the lookout for a passionate Designer with a robust background in both digital and experiential design to join our vibrant creative team in Toronto. This role is perfect for an individual with keen design instincts and a meticulous eye for detail, demonstrated through a portfolio that showcases both craftsmanship and innovative conceptual thinking across various mediums. If you are curious, collaborative, and driven to elevate ideas, and if you thrive on producing work that seamlessly integrates across physical and digital landscapes, we would love to hear from you!

About Us At Konrad Group, we are a pioneering digital consultancy dedicated to tackling intricate business challenges for our diverse global clientele. Our innovative and forward-thinking solutions have positioned us as leaders in crafting exceptional digital products utilized by millions worldwide. We foster a culture that celebrates innovation and continuous learning, seeking out exceptionally intelligent, analytical, and hardworking individuals. Your Role As an Associate UX/UI Designer, you will actively participate in our design thinking methodology, contributing to the development of innovative digital products across mobile, tablet, and web platforms. You will facilitate the connection between design, business, and technology to deliver outstanding digital experiences for renowned companies and global brands. Key Responsibilities Collaborate with design leads to create engaging and interactive user experiences. Conduct user research and develop information architecture, user goals, journey maps, wireframes, and visual designs. Partner with developers to ensure precise execution of design across all project deliverables. Engage with strategy consultants to gather insights into clients’ business objectives and project goals. Acquire knowledge of the end-to-end project delivery process and the associated design tools. Requirements Strong foundation in design principles, evidenced by a robust portfolio of digital projects. Attention to detail, with a discerning eye for typography and visual hierarchy. Excellent communication skills to effectively convey design concepts and rationales. Proficient in Figma, with a willingness to learn new tools. A positive attitude and a desire to thrive in a collaborative and inspiring team environment. Benefits and Perks Access to a Mentorship Program. Comprehensive Health & Wellness Benefits. Retirement Planning Assistance. Parental Leave Benefits. Flexible Working Hours. Remote Work Options. Recognition Programs for Long Service. Social Events and Team Retreats. A Culture of Learning and Professional Development. Bonus Opportunities If you have completed any courses at BrainStation, you may find that many of our design and development best practices are aligned with what you’ve learned.

Role overview klick1 seeks a Senior Presentation Designer in Toronto to shape visual communications that leave a lasting impression. This position involves working alongside teams throughout the company to craft presentations that engage audiences and communicate ideas clearly. What you will do Design slides that capture attention and support a range of presentations Create infographics to explain complex concepts visually Collaborate with cross-functional teams to align on project objectives and messaging Ensure all presentation materials reflect klick1’s brand standards Enhance communication strategies by raising the visual quality of materials across different platforms Requirements Keen attention to detail and a strong sense of design Experience developing presentations and infographics Ability to work effectively with colleagues from various departments Dedication to consistent brand visuals in every project

Maintainx is seeking a Design Researcher in Toronto, Ontario. This role centers on understanding user needs and turning those insights into practical design decisions. The position calls for someone who brings creative thinking and a genuine interest in improving user experiences. What you will do Work closely with cross-functional teams to gather and analyze user feedback Conduct user research to uncover patterns and pain points Develop personas that represent key user groups Create user journey maps to inform and guide the design process What we look for Experience with user research methods and tools Ability to translate research findings into actionable design recommendations Strong communication and collaboration skills Creative approach to problem-solving

Join Upwork, the premier global marketplace that integrates human talent with AI capabilities to connect businesses with top-tier independent professionals worldwide. With a mission to facilitate growth and transformation, Upwork empowers companies from startups to Fortune 100 firms to harness over 10,000 skills across vital domains such as AI & machine learning, software development, marketing, customer support, and finance.As a leader in the industry, Upwork has created more than $25 billion in economic opportunities for talent around the globe. Explore more at Upwork.com and connect with us on LinkedIn, Facebook, Instagram, TikTok, and X.We are seeking a Lead Product Designer to enhance our Growth & Monetization team. This team focuses on translating customer value into sustainable revenue through fees, advertising, pricing strategies, and promotions.In this role, you will design and optimize impactful growth mechanisms and monetization features within our two-sided marketplace. Your work will emphasize user acquisition and retention, collaborating closely with Product, Data Science, Engineering, Marketing, and Research teams to implement experiments and enhance pricing and packaging experiences that are transparent and motivating for our customers.

Senior Product DesignerLocation: TorontoWork model: Hybrid (2 days/week in office)Reports to: Head of ProductWhy You'll Love This RoleTrailblazing Innovation: Join us in creating groundbreaking products that redefine the AI landscape. You’ll work with cutting-edge production-grade AI agents, witnessing their real-time capabilities firsthand. This journey is filled with challenges but offers immense rewards.Collaborative Environment: Collaborate closely with passionate product managers and engineers. We believe in teamwork and solving problems together rather than design-by-handoff.Fun Atmosphere: We take our work seriously but not ourselves. If you appreciate humor and camaraderie in the workplace, you’ll fit right in.Real Impact: Your contributions will drastically improve healthcare delivery for countless patients, directly affecting lives through tangible UX solutions.Project Ownership: Take full ownership of projects from inception to completion, influencing our design system and product trajectory.No Presentations: We prioritize hands-on work over slide presentations for internal discussions.About MagicalMagical is an innovative AI agency automation platform revolutionizing the healthcare sector, tackling its complexities with advanced AI agents that streamline high-stakes workflows.Our AI systems operate in real-world settings, providing critical support to customers daily.Backed by notable investors such as Greylock, Coatue, and Lightspeed, we've raised $41M and our founder has a successful track record, previously selling a company to LinkedIn.Role OverviewWe are looking for a self-sufficient designer who can manage projects independently. As part of a small design team, you will handle projects from start to finish with minimal supervision.This is not a role for those seeking constant guidance; instead, it’s ideal for individuals who thrive on autonomy, tackling complex challenges, and delivering high-quality design work.Key ResponsibilitiesLead design projects from concept to delivery: discovery, problem framing, solution design, and execution.

Join our innovative team at Oliver USA as a Digital Product Designer, where you will play a pivotal role in shaping user experiences across digital platforms. In this position, you will collaborate with cross-functional teams to design and implement user-centered solutions that enhance customer engagement and drive business goals.

7shifts creates tools that help restaurants handle their daily operations with less hassle. The team is dedicated to making restaurant management smoother and more efficient for people working throughout the industry. Role overview This Product Designer position is based in Toronto, ON. The focus is on refining user experience and shaping the visual direction of 7shifts’ products. Collaboration is central to the role, with regular input from engineering, product management, and other teams to develop practical, user-friendly solutions. What you will do Design intuitive and visually appealing product experiences Partner with engineers, product managers, and other stakeholders Turn user needs and business objectives into clear design solutions Offer creative ideas to improve the overall user experience Requirements Creative approach with strong attention to detail Background in designing digital products Experience working with cross-functional teams Interest in addressing challenges faced by restaurant managers and staff

Join Elastic, the pioneering Search AI Company, where we empower individuals and organizations to harness their data effectively in real-time. Our Elastic Search AI Platform, trusted by over 50% of Fortune 500 companies, seamlessly integrates the precision of search with the intelligence of AI. We provide scalable, cloud-based solutions for search, security, and observability, enabling our clients to leverage both structured and unstructured data while safeguarding sensitive information.About the RoleWe're on the lookout for a passionate and talented Senior Product Designer specializing in Observability. This role is designed for a creative problem solver eager to tackle advanced design challenges and enhance user experiences across our product suite. You will work collaboratively with cross-functional teams, including Product Managers, Engineers, Senior Designers, and UX Researchers, to develop intuitive, research-driven design solutions that align with Elastic's strategic vision.This is not just a job; it's an opportunity to advance your career while addressing some of the most impactful challenges in the tech industry!Please note: Applications submitted without a link to a Portfolio or Case Study will not be considered. We appreciate your understanding.