Conversational AI Operations Specialist

About Norm AiNorm Ai stands at the forefront of Legal & Compliance AI solutions, serving clients with a staggering $30 trillion in assets under management. Our innovative approach transforms legal code into AI-driven systems, equipping enterprises with the tools necessary to enhance their legal and compliance operations with unparalleled speed, reliability, and trust.Our cutting-edge platform integrates advanced AI technology, proprietary legal reasoning frameworks, and extensive legal and regulatory knowledge.Recently, we secured over $140 million in funding from prestigious investors including Blackstone, Bain Capital, Vanguard, Citi, New York Life, TIAA, Coatue, Craft Ventures, and industry leaders such as Henry R. Kravis (co-founder of KKR) and Marc Benioff (CEO of Salesforce).Norm Ai is a pioneer in Legal Engineering, a groundbreaking discipline that empowers lawyers to construct and oversee specialized AI agents using our unique no-code software tools. We've assembled a talented team of attorneys from top U.S. law firms who have been trained as Legal Engineers, specializing in AI-enhanced legal workflows using Large Language Models.Our technology is trusted by many of the world's largest and most impactful institutions. As we continue to grow, we are actively seeking talent across all teams.AI Fluency Expectations:We expect every team member to be fluent in AI. Successful candidates will demonstrate active use of AI in their daily tasks to facilitate thinking, creation, and problem-solving. They will leverage AI to enhance the quality and efficiency of their work while continuously refining their processes. Candidates should be prepared to showcase their AI applications during the interview, providing concrete examples of tools, workflows, and results. We value practical, hands-on experience over theoretical knowledge.

Why Join Moonshot AI?Picture a future where websites evolve autonomously to enhance sales, boost conversions, and accelerate growth. Moonshot AI is at the forefront of this transformation, combining generative AI, extensive data pipelines, and experimentation to create a self-optimizing web experience.As a well-capitalized, early-stage startup, we are driven by a grand vision. Joining us means you will play a pivotal role in shaping both the technical and cultural foundation of our company. If you seek the independence of a founder accompanied by the support of leading investors, this opportunity is for you.Your RoleWe are on the lookout for a customer-focused, data-oriented Senior CRO Strategist with 4–6 years of experience to spearhead conversion rate optimization strategies for a diverse array of direct-to-consumer (DTC) e-commerce clients. This role is customer-centric and agency-styled, where you will manage multiple accounts and take ownership of both the strategic design and execution of impactful experimentation programs, with a strong focus on A/B testing, while also serving as a trusted advisor.You will simplify complex data into persuasive narratives, create client-ready presentations, and effectively communicate insights to stakeholders at all levels.Your ResponsibilitiesLead CRO strategy and execution for various DTC e-commerce accounts, encompassing audits, roadmaps, A/B testing, and comprehensive reporting.Design and execute experimentation programs, including A/B and multivariate testing, while analyzing user behavior to uncover optimization opportunities.Establish KPIs and develop testing roadmaps for advertising (campaigns, landing pages) and website elements (UX, checkout, conversion flows).Manage end-to-end client relationships, acting as the primary strategic partner, providing expert advice on CRO methodologies, and clearly communicating results to stakeholders.Build and sustain a robust testing pipeline that consistently addresses the needs of clients and their customers.Extract, analyze, and synthesize performance data to produce actionable insights.Create and deliver presentations, reports, and decks that translate data into actionable business recommendations for various audiences (marketing, product, executive teams).Collaborate across functions with internal teams (media, creative, analytics) to ensure a cohesive strategy and execution.What You'll BringProven experience in conversion rate optimization strategies.Strong analytical skills and the ability to interpret data effectively.Excellent communication and presentation skills.Ability to work collaboratively in a fast-paced team environment.

Why Join Moonshot AI?Envision a future where websites automatically optimize themselves to enhance sales, boost conversions, and accelerate growth.At Moonshot AI, that vision is becoming a reality as we integrate generative AI, extensive data pipelines, and innovative experimentation into a self-evolving online ecosystem.As a well-funded, early-stage startup with ambitious goals, joining our team now allows you to play a pivotal role in defining both the technical and cultural identity of our company. If you desire the independence of a founder combined with the support of top-tier investors, this opportunity is for you.Your RoleWe are looking for a customer-focused, data-oriented Conversion Rate Optimization (CRO) Strategist with 2-4 years of experience to enhance conversion initiatives for a range of direct-to-consumer (DTC) e-commerce clients.This position is client-facing with an agency-style dynamic, where you will collaborate with multiple clients to support both the strategic and operational aspects of experimentation programs—focusing heavily on A/B testing. You will engage with senior team members to provide insights, contribute to testing roadmaps, and drive tangible performance improvements.Your responsibilities will include analyzing data, crafting client-ready presentations, and effectively communicating insights, thereby enhancing your ability to translate complex data into actionable recommendations for various stakeholders.

Role Overview The City of New York is hiring a Project Manager for the Division of Portfolio Management & Conversions. This position focuses on guiding projects that improve conversion strategies across multiple portfolios. The work supports initiatives that benefit the local community. What You Will Do Lead projects from planning through delivery, with a focus on conversion-related initiatives Apply project management methods to keep efforts on track and aligned with goals Coordinate with internal teams and stakeholders to support successful implementation Location This role is based in New York City.

About the Role Anthropic is hiring a Research Operations Specialist for the Discovery team. This position supports research operations in either San Francisco, CA or New York City, NY. The role centers on improving research processes, streamlining workflows, and providing direct support to researchers. What You Will Do Enhance research operations by identifying and addressing workflow bottlenecks Support researchers with day-to-day operational needs Help maintain efficient, organized research practices What We Look For Strong analytical skills Experience or interest in research operations Commitment to effective, reliable processes This role offers the chance to contribute to Anthropic’s AI research by making the team’s work smoother and more effective.

About DecagonDecagon stands at the forefront of conversational AI, enabling brands to provide exceptional customer service experiences.Our innovative technology empowers leading enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to implement AI agents that facilitate engaging, personalized interactions across voice, chat, email, SMS, and all other channels.We envision a future where customer experiences evolve beyond support tickets and hold music to quicker resolutions, enriched conversations, and stronger relationships. Our mission is supported by renowned investors, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, among others.At Decagon, we embrace an in-office culture, united by our dedication to excellence and speed. Our core values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — define our collaborative approach and growth as a team.About the Team:The Revenue Operations team at Decagon comprises a diverse group of professionals who blend strategic insight, analytical precision, and rapid execution. We oversee GTM-wide strategies, operations, and analytics, serving as proactive, data-driven allies to leadership by providing invaluable insights, enhancing operational efficiency, and ensuring execution excellence.About the Role:This multifaceted role invites you to join our efforts in shaping Decagon’s go-to-market strategy and executing key initiatives. You will oversee a comprehensive platform, leading strategic GTM-wide projects and serving as a trusted partner to senior leaders. Your responsibilities will include managing GTM forecasts and KPIs, optimizing business performance and efficiency, implementing new processes, and executing impactful operations with field teams. This is a pivotal role with significant influence on the direction of our category-defining AI company.In this role, you will:Take a leading role in designing and executing GTM objectives and strategies, including capacity planning, international expansion, sales segmentation, and post-sale frameworks.Establish and implement KPIs across business segments, delivering predictive insights and actionable recommendations.Design and initiate new revenue growth programs focusing on pipeline generation, territory management, incentive structures, and internal operational processes.Provide critical data analysis and insights to drive decision-making and enhance the performance of sales teams.

About EliseAIAt EliseAI, we are dedicated to revolutionizing the essential sectors of housing and healthcare. We believe everyone deserves a secure home and access to quality healthcare, yet these essentials can often be difficult to obtain. By seamlessly integrating AI agents into existing workflows, we enhance efficiency, lower costs, and create superior experiences for all users.Housing: We streamline the apartment rental process, enabling effortless touring, lease signing, maintenance requests, and ongoing communication with property management—all centralized in one user-friendly platform.Healthcare: We simplify appointment scheduling and intake forms, facilitating effective communication between patients and providers so everyone can prioritize health over paperwork.With EliseAI, organizations can minimize manual tasks, enhance accessibility, and deliver a cohesive experience across critical services. Recently, we secured a $250 million Series E funding led by Andreessen Horowitz to further our mission.About The RoleEliseAI is seeking AI Operations Specialists to join our dynamic team at our New York City headquarters. If you are a recent graduate looking to enter the tech industry and grow within a purpose-driven startup, this opportunity is tailor-made for you.As an AI Operations Specialist, you will gain invaluable hands-on experience across various teams—including Support, Solutions, Customer Success, and CS/CX Operations—during your initial 3–6 months. This rotational format provides you with an in-depth understanding of our company’s operations, helping you cultivate cross-functional expertise and discover your strengths. From there, you will have the opportunity to advance quickly into roles that match your interests and the evolving demands of our business.Key ResponsibilitiesOversee and manage AI system performance, proactively identifying issues in real-time using dashboards, logs, and alerts, and collaborating with engineering teams to ensure swift resolution and ongoing enhancement.Work closely with Support and Solutions to implement hypercare initiatives for newly onboarded clients across all product lines.Collaborate with Customer Success and Solutions to conduct audits and manage projects effectively.

Join Amperos HealthAt Amperos Health, we are revolutionizing revenue cycle management (RCM) for healthcare clinics through innovative AI-driven solutions. Established in 2023 and backed by leading investors such as Uncork, Neo, and Nebular.vc, along with notable angel investors from OpenAI, Stripe, and Twilio, we are dedicated to bridging the gap between healthcare providers and payers. Our mission is to empower healthcare providers with an AI workforce designed to minimize administrative burdens while accelerating revenue collection.Your RoleAs an Operations Specialist in Revenue Cycle Management, you will play a key role in optimizing and enhancing RCM workflows powered by AI technologies. You will be responsible for monitoring performance indicators of our AI solutions, analyzing trends impacting collections, and ensuring that our clients receive timely and accurate payments.In addition, you will manage and support a team of collectors and billers for workflows that have not yet been automated, collaborating with team leaders to develop efficient operational processes for handling customer claims.This position will allow you to leverage your expertise in RCM to advance AI automation initiatives while working closely with our Product and Engineering teams to implement enhancements that provide significant time savings for our clients and improve patient outcomes.

About the Role:The AI Creative Specialist is the pivotal expert at agencywithin, specializing in the application of groundbreaking generative AI technologies for both imagery and video content. You will harness a variety of advanced AI tools and workflows—from sophisticated prompt engineering to model training—to create distinctive, high-quality visuals tailored for our clients. As a crucial member of our post-production and creative teams, you will push the limits of AI-assisted content creation while ensuring that all outputs align with brand standards and commercial viability.

The Role:As an AI Deployment Strategist, you will collaborate across customer success, sales, and engineering teams to ensure technical clarity and seamless execution throughout the lifecycle of our innovative F2 product. You will establish yourself as the go-to authority on AI prompting within the organization, forming the essential technical foundation of our go-to-market strategy.Your Responsibilities:Facilitate the F2 sales process by participating in prospect and client discussions to address technical product inquiries.Lead customer due diligence efforts: complete InfoSec questionnaires and enhance our due diligence knowledge repository.Review reports generated by users, identify issues for engineering, and assist customers in deriving maximum value from our AI solutions.Create prompt engineering: design natural language prompts tailored to client needs to guarantee precise and relevant report generation.Implement basic technical solutions, such as configuring Single Sign-On (SSO) or establishing custom data retention policies.Maintain CRM integrity: ensure clean and structured data to enable the customer success and sales teams to scale efficiently.Act as the customer advocate to the engineering team, providing valuable feedback to enhance the product offerings.

Phoebe develops AI-powered tools for home care and health agencies, with a focus on streamlining scheduling workflows. Headquartered in New York City, Phoebe serves as a coordination layer for a major segment of the U.S. labor market, aiming to bring greater efficiency and reliability to home healthcare operations. Role overview The Product Deployment & Operations Specialist plays a hands-on role in rolling out Phoebe’s product to real-world customer settings. This position involves building and refining the operational processes that allow Phoebe to scale, while working closely with agency owners, administrators, and operators to ensure the product becomes an essential part of their routines. Key responsibilities Oversee the entire deployment process for new customers, from initial kickoff through launch and activation. Lead onboarding sessions, set clear agendas, follow up regularly, and define actionable next steps for each customer. Work alongside agency teams to understand their scheduling workflows, communication patterns, systems, and challenges. Train agency staff, including owners, administrators, schedulers, and operators, to integrate Phoebe into daily operations. Promote active use of Phoebe, guiding customers as they apply it to real operational tasks. Track deployment progress, identify obstacles, assess risks, and interpret adoption signals. Collaborate with internal teams (Product, Engineering, Sales, Support) to address customer issues. Collect and share recurring customer feedback to help improve the product, internal processes, documentation, and best practices. Analyze customer data and usage trends to spot risks and prioritize support efforts. Seek ways to automate, standardize, and enhance the deployment process. What success looks like Customers launch Phoebe efficiently and without major issues. Deployment methods become more streamlined and repeatable. Agency teams gain confidence and comfort using Phoebe in their daily work. Product and process improvements result from insights gathered during deployments. This New York City-based role is central to Phoebe’s growth, bridging implementation, customer operations, and product development.

Join our dynamic team at garage as a Growth Operations Specialist! In this role, you will leverage data-driven strategies to drive growth and operational efficiency. You will collaborate with cross-functional teams to identify growth opportunities, optimize processes, and implement innovative solutions that align with our business objectives.As a key player in our organization, you will analyze market trends, track performance metrics, and provide actionable insights to enhance our growth strategies. Your ability to think critically and creatively will be essential as you work to develop and implement initiatives that contribute to our overall success.

At Profound, we are committed to empowering businesses to navigate and enhance their AI presence. As a Deal Operations Specialist, you will play a pivotal role in accelerating sales performance and boosting close rates by developing an efficient and scalable closing process. You will manage essential workflows to ensure that deals are executed seamlessly and collaborate with cross-functional teams including Sales, Legal, Finance, and Product to establish a top-tier deal operations framework.In a rapidly evolving technological landscape, this role is perfect for someone eager to become a domain expert in deal processes and is excited about leveraging technology to automate and scale operations. This includes creating knowledge bases, evaluating search systems to retrieve relevant information, and minimizing manual tasks traditionally undertaken by sales through innovative systems design.

Join Rilla: A Pioneering Company in AIAt Rilla, we are crafting the foremost conversation intelligence software tailored for offline commerce. Our cutting-edge platform records, analyzes, and indexes conversations, delivering unmatched insights to the vital physical businesses that form the backbone of our economy.Our mission is clear: to extend the groundbreaking technology of the 21st century's most innovative companies to all sectors of the economy. As a result, we have rapidly ascended to become one of the fastest-growing companies in history, achieving extraordinary metrics: from $0 to $40M in just 3.5 years, experiencing a consistent 15% month-over-month growth, boasting a net revenue retention rate exceeding 170%, and maintaining profitability.Your RoleAs an AI Engineer at Rilla, you will transform the way humans engage with machines—leveraging voice technology and a new class of data. Your daily tasks will involve architecting and deploying AI-driven systems, facilitating natural human-like communication with Rilla. You will innovate agents that operate seamlessly on real-world audio, derive insights from previously inaccessible conversations, and push the boundaries of AI capabilities.Key projects include:Developing a voice-first interface that empowers users to interact with Rilla using natural speech.Creating a search engine that uncovers critical business insights from voice data that has never been searchable before.Building a revolutionary audio intelligence pipeline designed for the chaotic, unstructured conversations that occur in real-world settings.As an early member of our AI team, you will lay the groundwork for our AI stack, driving the development of new techniques, tools, and models across the entire AI lifecycle—from data acquisition to real-time inference and user-facing chat interfaces.If you are passionate about your craft, adopt a founder's mindset, and aspire to be at the forefront of voice and offline AI, Rilla is the place for you. The scope of challenges we are tackling is unparalleled, and the opportunities for ownership are continuously expanding.Technologies We LeverageOur primary languages are Python and TypeScript, utilizing FastAPI for API development.We employ AI/ML technologies such as PyTorch, OpenAI APIs, Baseten, and LiteLLM.Our cloud infrastructure features AWS and LiveKit for real-time communications.Data storage solutions include PostgreSQL, Redis, and S3.

Join ConcourseAt Concourse, we are revolutionizing corporate finance by building advanced AI agents designed for finance teams. Our innovative solutions connect critical enterprise data sources, empowering teams to analyze data through natural language, gain insights in seconds, and make informed decisions. Since our inception less than a year ago, we have experienced rapid growth, with our AI agents already in use by hundreds of high-growth companies, including unicorn startups like Persona, Front, Lightmatter, and major public companies, including two Fortune 500 clients. Supported by prominent investors such as Andreessen Horowitz, CRV, YC, and BoxGroup, along with over 50 angel investors from notable firms including Brex, Rippling, Flywire, Deel, Jeeves, and DoorDash, we are poised for continued success.About the PositionWe are seeking an AI Deployment Specialist who possesses a strong combination of finance knowledge, product insight, and technical proficiency. Your mission will be to amplify the impact of our AI agents across all finance teams we support. You will engage directly with clients to understand their workflows, design compelling product experiences to drive adoption, and create systems that integrate Concourse into their financial operations seamlessly. In this role, you will collaborate closely with our founders and engineering teams, remaining hands-on with SQL, integrations, and debugging, while strategically identifying avenues to deliver customer value at scale. Your contributions will be pivotal in expanding our client base and shaping the future interaction between finance teams and AI agents.This high-impact position is ideal for someone with deep financial expertise, a passion for solving technical challenges, and a drive to enhance product, data, and customer outcomes.Key ResponsibilitiesEnhance AI & Prompt Performance: Maintain prompt libraries, fine-tune model configurations, and ensure optimal outputs for financial applications.Address Technical & Data Challenges: Troubleshoot AI outputs, integration challenges, and data discrepancies through direct engagement with SQL, API exploration, and team collaboration.Develop Analytics & Insights: Generate dashboards and analytics to uncover customer behavior, product usage patterns, and potential revenue growth opportunities.Shape GTM Strategy: Analyze customer data to refine positioning, messaging, onboarding strategies, and growth initiatives.Create High-Impact Customer Experiences: Enhance onboarding, training, and lifecycle journeys to help finance teams realize value quickly and evolve into long-term advocates.

About Prosper AI:At Prosper AI, we are at the forefront of developing cutting-edge conversational AI solutions specifically designed for the healthcare sector. Since our inception, we have onboarded numerous prominent clients, helping hospitals and multispecialty clinics enhance their revenue cycle management and receive payments more swiftly and efficiently. Our AI agent, Paige, efficiently manages tasks such as eligibility verification, prior authorizations, claim status inquiries, and patient scheduling, delivering cost savings exceeding 50% for medical billing teams. We are proudly supported by esteemed investors including Y Combinator (known for Airbnb and Coinbase) and Emergence Capital (associated with Salesforce and Zoom), and we are actively transforming a $4 trillion industry.The Role:We are seeking a highly motivated Senior Account Executive to spearhead growth initiatives across healthcare providers, medical billing agencies, and pharmacy hubs. You will manage the entire sales process, collaborating with our product and engineering teams to swiftly secure deals. Ideal candidates are proactive, curious about our product offerings, and excel in fast-paced, early-stage environments.This position requires you to work 100% in person in New York City.Your Responsibilities:Develop and finalize a pipeline of 5–6 figure sales deals.Lead outbound prospecting efforts alongside SDRs and Marketing, executing targeted outreach campaigns.Conduct discovery calls, product demonstrations, pilot programs, and negotiations, taking ownership of the full sales cycle.Articulate Prosper’s AI capabilities into compelling ROI narratives for billing teams and executive leadership.Collaborate with Product teams to gather feedback and inform product roadmaps based on customer insights.What We Seek:3–8+ years of B2B sales experience, preferably within healthcare, SaaS, or AI sectors.Demonstrated success in closing enterprise-level deals.Exceptional communication, presentation, and negotiation skills.Ability to navigate multiple stakeholder interactions and lead cross-functional initiatives.Strong ability to convey both vision and operational execution.Comfortable in independently generating your own sales pipeline.Preferred Qualifications:Experience in selling AI technologies, automation solutions, or voice tech.Familiarity with Electronic Health Records (EHRs), medical billing processes, and healthcare compliance.

Join our innovative team at Savvy as an Applied AI Infrastructure Specialist. In this role, you will leverage cutting-edge technologies to enhance our AI capabilities and streamline infrastructure processes. Collaborate with a dynamic team of experts to implement solutions that drive efficiency and effectiveness within our systems. This position offers an exciting opportunity to work at the forefront of artificial intelligence and infrastructure development.

Role Overview runlayer is looking for a GTM Operations Specialist based in NYC. This position focuses on supporting go-to-market strategies and improving how the company approaches the market. The role centers on making operations smoother and ensuring that projects support business goals. What You Will Do Work closely with teams across the company to coordinate go-to-market efforts Analyze market trends and use findings to inform process improvements Refine internal processes to support stronger market presence and better results Help align operational activities with broader business objectives

Join a pioneering team of ex-Google engineers who have successfully developed some of the most significant defensive platforms in the world, including Safe Browsing and reCAPTCHA. We are venturing into uncharted territory to combat a pressing challenge: effectively thwarting the rising tide of adversarial AI attacks that threaten organizations today.With a market potential exceeding $5B, we are poised for disruption. Conventional detection methods are lagging behind; adversaries are utilizing AI to devise sophisticated and evasive attacks, rendering outdated rules-based systems ineffective.Your Mission:You will architect a constellation of AI agents that are swift, cost-effective, and highly precise in their ability to detect and neutralize emerging threats. Your role involves creating the orchestration layer that enables a diverse array of agents to collaborate effectively in threat investigation. Additionally, you will be Aegis’ go-to expert for model selection, customization, and strategic implementation, leveraging your extensive hands-on experience in quantizing, pruning, distilling, serving, and orchestrating models on a large scale.Why This Challenge Is UniqueModels evolve at a rapid pace. What proved effective yesterday may become obsolete by tomorrow.Our adversaries are intelligent — and they are advancing. We are engaged in a real-time battle against AI-powered attackers who are crafting tailored, evasive payloads.There is no established playbook. As threats evolve, we are developing new detection paradigms at an accelerating pace. The stakes are high, and you will be actively involved from day one.If you thrive on challenging problems and value rapid feedback, this is the perfect opportunity for you.Why We Will SucceedThe market is vast — with over $5B in potential and fast growth — and industry incumbents are too sluggish to adapt.We have a proven track record. Our team has previously built core technologies behind Safe Browsing (over 5B users) and reCAPTCHA (protecting more than 5M websites) during our tenure at Google.This is our third venture into building a category-defining security business. We possess the expertise to scale both technology and our organization effectively.AI and security are integral to our identity. We incorporate these elements into our foundation from day one.We attract top talent. Most of our team members ranked in the top 1% of engineers at Google — if you excelled in your previous role, you will feel right at home here.