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Content Creation Specialist

On-site Full-time

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Experience Level

Entry Level

Qualifications

Qualifications and Key Skills:Bachelor's degree in Technical Communication, Instructional Design, Marketing, or a related field, or equivalent practical experience.2 to 3 years of relevant experience in creating instructional or technical content. Proven experience in developing educational materials, including written guides, video tutorials, and in-app help resources. Excellent proficiency in video production tools and techniques (e.g., Adobe Premiere Pro, Camtasia). Strong technical writing and editing skills, with the ability to communicate complex information clearly, concisely, and engagingly, adhering to industry standards. Fluency in French and English, both spoken and written, is required. Strong research and problem-solving skills, with the ability to explore and address challenges effectively.

About the job

Join our dynamic Customer Success team at MEDFAR, where our mission is to ensure a seamless integration for our clients through proactive support and retention efforts, maximizing their satisfaction while identifying opportunities for service enhancement and expansion.

Georges and his team, consisting of four dedicated professionals, are in search of a meticulous and creative Content Creator to develop comprehensive practical guides, engaging explanatory videos, and integrated in-app content. Your contributions will significantly enhance the user experience, empowering our audience to understand and utilize our products and services effectively.

Key Responsibilities:

  • Content Development: Create clear, concise, and engaging practical guides and educational content for various platforms, including:
    • Written guides
    • Video tutorials
    • In-app help content
  • Independently test and explore new features or updates to understand their functionality and use cases thoroughly.

Video Production:

  • Plan, script, and produce high-quality explanatory videos.
  • Record, edit, and finalize videos to meet user needs.

User Research:

  • Collaborate with product managers, onboarding teams, the academy, and customer support to identify user needs and gaps in existing documentation.

Content Management:

  • Organize and manage content resources within a content management system, ensuring they are up-to-date, accurate, and accessible.
  • Track and validate documentation according to established processes.

Collaboration:

  • Work closely with cross-functional teams (implementation, product development, marketing, and customer support) to ensure content accuracy and consistency.

Autonomous Task Management:

  • Independently manage and execute projects or tasks from start to finish, adhering to objectives, deadlines, and scope.
  • Effectively organize and prioritize work, coordinating with colleagues as necessary and making decisions that advance initiatives.

Tool Evolution:

  • Research, evaluate, and stay informed about new tools and technologies related to documentation.
  • Demonstrate interest and ability to integrate and master new tools and expertise.

Continuous Improvement:

  • Gather feedback from customers and colleagues to foster improvement initiatives.

About MEDFAR Solutions Cliniques

Founded in 2010 by two aerospace engineers, MEDFAR Solutions Cliniques recognized that healthcare systems were not fully leveraging technology's potential. Backed by a strong community of medical experts and focused on clinic success and patient safety, MEDFAR was the first company to certify a cloud-based Electronic Medical Record in Canada, known as MYLE (Make Your Life Easy). Committed to promoting excellence and efficiency in healthcare worldwide, MEDFAR stands out by offering a unique care management solution for clinics, replacing inefficient processes with a faster, safer technological alternative.

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