Contact Centre Team Manager

Senior Learning & Development TrainerImmediate Response Recruitment Ltd is a dynamic and rapidly expanding domestic energy supplier, providing energy to over 300,000 customers across the nation. As part of our commitment to continuous growth, we are seeking a dedicated professional to support our mission of exceptional service delivery and employee development.We take great pride in our work culture, emphasizing the importance of treating both our customers and employees with the utmost respect. In addition to a competitive salary, our team members benefit from a holiday entitlement that increases with service length, enrollment in a company pension plan featuring generous employer contributions, and the opportunity to participate in a childcare voucher scheme.We also offer discounted gym memberships and access to a discount website where employees can find offers on major brands, restaurants, travel companies, and more. Our office is conveniently located just minutes from Birmingham International train station, with free onsite parking available.Job SummaryWe are looking for a Senior Learning and Development Trainer to foster a culture of ongoing learning, enabling our employees to reach their full potential and ensuring a superior learning experience.The ideal candidate will manage the training strategy that aligns with our operational needs and long-term business objectives.Qualifications: A successful track record in delivering training in challenging environments, coupled with a passion for Learning and Development, is essential. This role is ideal for an articulate and organized individual with experience in the energy sector, along with supervisory and training expertise.Key Responsibilities of the Senior Learning & Development Trainer:Collaborate with management and key stakeholders to design, deliver, and implement effective learning solutions.Revise training programs as necessary to adapt to the fast-paced environment and maintain an updated library of training resources.Promote the Learning & Development function, keeping managers and colleagues informed about available opportunities.Assist the Training Manager in addressing training needs across various customer operations.Create an annual training plan in partnership with the Training Manager.

Senior Learning & Development TrainerJoin a dynamic and rapidly expanding domestic energy supplier that proudly serves over 300,000 customers across the nation. Our commitment to excellence in both customer service and employee support is at the heart of our operations. As we continue to grow, we are seeking exceptional talent to enhance our team's capabilities.At our company, we value our employees as much as our customers. In addition to a competitive salary, we offer generous benefits including a holiday entitlement that increases with length of service, a Company pension plan with substantial employer contributions, and the opportunity to participate in a childcare voucher scheme.We also provide discounted gym memberships and access to a discount website featuring numerous offers from leading high street brands, restaurants, travel companies, and more. Our office is conveniently located just a short walk from Birmingham International train station, and we offer free onsite parking for our employees.

Senior Learning & Development TrainerJoin a rapidly expanding domestic energy supplier that serves over 300,000 customers across the UK. This dynamic company is on the lookout for a talented Senior Learning and Development Trainer to help foster a culture of continuous improvement and employee development.Our client is committed to not only delivering exceptional service to their customers but also ensuring their employees are valued and well-supported. In addition to a competitive salary, employees can enjoy a generous holiday entitlement that increases with tenure, participation in a Company pension plan with significant employer contributions, and the option to join a childcare voucher scheme.Employees also benefit from discounted gym memberships and access to an extensive discount website featuring deals on well-known high street brands, restaurants, travel companies, and more. The office is conveniently located just a short walk from Birmingham International train station, with free onsite parking available.Job SummaryWe are seeking a dedicated Senior Learning and Development Trainer to lead the charge in creating an outstanding learning environment that empowers employees to reach their full potential within their roles.The successful candidate will manage a training strategy that aligns with operational needs and supports the long-term objectives of the business.QualificationsTo thrive in this role, you must have a proven track record in delivering effective training solutions in challenging settings, driven by a genuine passion for Learning and Development. This position is ideal for an articulate, organized professional with experience in the energy sector, along with both training and supervisory experience.Key Responsibilities of the Senior Learning & Development TrainerCollaborate with management and key stakeholders to design, deliver, and implement practical learning solutions.Revise and update training materials as necessary to respond to changes in a fast-paced environment, maintaining an up-to-date library of resources.Promote the Learning & Development function to ensure managers and colleagues are informed of available opportunities.Assist the Training Manager in addressing training needs across various customer operations.Work with the Training Manager to develop an annual training plan.

We are seeking an accomplished Senior Site Engineer to join a leading main contractor, specializing in a significant multi-storey commercial development in Birmingham. The successful candidate will commence work on 29/10/10 for a duration of 12 months, earning a competitive rate of £300 per day.Your responsibilities will include:Overseeing and mentoring a team of 2 Site EngineersDeveloping and reviewing method statementsManaging and supervising subcontractorsCreating and reviewing Risk Assessment and Method Statements (RAMS)Ensuring quality assurance (QA) standards are metPreparing detailed site reportsFacilitating progress meetings with stakeholders

Join Our Team as a Resource Planning AnalystWe are collaborating with a leading utility company in Birmingham that is seeking a skilled Resource Planning Analyst and Process Improvement Manager. In this pivotal role, you will oversee reporting and analysis while managing the operational aspects of our Call Centre.Your expertise will be instrumental in driving process enhancements across departments. You will assess existing workflows and propose actionable improvements. Experience with Workforce Management (WFM) systems and project management is highly desirable.Reporting directly to the Operations Manager, your primary responsibility will be to provide strategic and tactical planning and resourcing within the Customer Service Department.Key Responsibilities:Collaborate with department managers to ensure timely production of monthly reports, aligning with key meeting deadlines.Establish a tracking system for monitoring progress against strategic goals, operational plans, and KPI achievements.Develop and implement effective planning, scheduling, and reporting controls for the Customer Experience area.Enhance workforce planning capabilities, producing resource plans and shift patterns while managing KPIs and SLAs, as well as controlling the overtime budget.Design and implement new processes to maintain consistency across all business areas.Analyze current processes and recommend improvements across departments.

Join our dynamic team at pslogistics as a Driver Recruiter and play a crucial role in sourcing and hiring top-notch drivers. In this entry-level position, you will engage with potential candidates, assess their qualifications, and assist in building a strong team to meet our operational needs.

A prominent main contractor is on the lookout for a seasoned Senior Site Engineer to join their team on one of the largest residential projects in the Midlands.

Role overview Yell Ltd. seeks a Business Development Manager based in Birmingham. The main focus is finding new business and building lasting client relationships. This position is well suited to someone who enjoys uncovering opportunities and creating strategic partnerships. What you will do Identify and approach new business prospects throughout Birmingham Develop and maintain strategic partnerships Work toward sales targets and deliver results Build rapport with clients using a proactive approach Key qualities Proactive in searching for new opportunities Strong relationship-building skills Motivated to achieve goals and meet targets Compensation This role offers uncapped OTE (on-target earnings).

At transform9, we are leading the way in revolutionizing healthcare communication with our state-of-the-art conversational agent platform. As our organization expands, we are on the lookout for a talented Full-Cycle Recruiter to enhance our talent acquisition team. In this pivotal role, you will oversee the entire recruiting life cycle, from sourcing exceptional candidates to successfully onboarding new team members. Your contributions will be essential in attracting top-tier talent who resonate with our mission to enhance healthcare accessibility and improve patient experiences. Your proficiency in recruitment strategies, candidate evaluation, and relationship management will empower us to cultivate a robust, diverse team committed to our vision.Key ResponsibilitiesOversee comprehensive recruitment processes, which encompass sourcing, screening, interviewing, and onboarding candidates for a variety of roles within the organization.Formulate and execute effective sourcing strategies to attract a diverse and qualified candidate pool.Conduct thorough interviews and assessments to evaluate candidates’ skills, experience, and alignment with our culture.Work closely with hiring managers to grasp their requirements and define role specifications for optimal candidate selection.Maintain precise records of the recruitment process and provide regular progress updates to stakeholders.Enhance the transform9 employer brand through various channels and networking opportunities to draw in top talent.

Join Version1 as a Senior Java Developer and make a significant impact in our Digital, Data, and Cloud departments. We are seeking an experienced developer who is passionate about coding and eager to work on innovative projects that transform businesses. You will collaborate with cross-functional teams to design, develop, and optimize high-quality software solutions.As a Senior Java Developer, you will be responsible for:Writing clean, maintainable, and efficient code in Java.Participating in code reviews and providing constructive feedback to peers.Designing and implementing scalable applications.Working closely with product managers and other stakeholders to understand requirements and deliver solutions.

Join Rexel as a Learning & Development Partner - Sales in Birmingham, where you will play a pivotal role in shaping our sales team's growth and success. In this dynamic position, you will be responsible for developing and implementing effective training programs that enhance the skills and performance of our sales professionals. Your expertise will be crucial in fostering a culture of continuous learning and improvement.As a key player in our organization, you will collaborate with various stakeholders to identify training needs, design tailored learning experiences, and measure the effectiveness of these initiatives. If you are passionate about empowering others through education and are ready to make a significant impact in a fast-paced environment, we want to hear from you!

Join Our Team as a Telecoms Telesales Consultant!Immediate Response Recruitment is excited to collaborate with a prestigious and well-established company located in Birmingham. Our client is a leader in their industry, and they are seeking to expand their dynamic telesales team.This is an exceptional opportunity to work for a market-leading organization that not only offers a competitive salary and uncapped commission but also fosters an outstanding working environment.With a base salary of £21,000 and on-target earnings of up to £31,000, many team members are even exceeding £40,000 annually!Working hours are Monday to Friday from 8:30 AM to 5:30 PM or 9:00 AM to 6:00 PM. You will be part of a friendly and supportive team that encourages success, with exciting initiatives like 'Star of the Day', weekly competitions, and team outings.Key Responsibilities for the Telecoms Telesales Consultant:Contact existing clients to promote additional services.Upsell various business areas.Schedule appointments for the field sales team to finalize sales.Provide excellent customer service to ensure client satisfaction and encourage additional product uptake.Utilize Salesforce to accurately capture and manage information.Build a robust sales pipeline while effectively managing time.Handle inbound calls from current and potential customers regarding services and products.Collaborate with senior management to develop strategies for acquiring new large clients.Candidate Requirements for Telecoms Telesales Consultant:Previous experience in outbound sales.Strong ability to overcome objections and work collaboratively to achieve team and personal sales goals.Resilience and self-motivation with a proactive approach to reaching targets.Drive and determination to succeed in a sales environment.Interviews will be conducted in two stages, with immediate start dates available.Stage 1: You will join the team to listen to calls and gain a comprehensive understanding of the role. Following this, you will complete a psychometric test along with numeracy and literacy assessments. The final part will involve a brief conversation about the role and your prior experiences.Stage 2: An in-depth competency-based interview focusing on your past sales experiences.The anticipated start date is May 13, 2019, with interviews scheduled over the upcoming weeks.

Join a Leading Telecommunications Telesales Team!Immediate Response Recruitment is excited to partner with a renowned market leader located in Birmingham, aiming to enhance their dynamic telesales team. This is an exceptional opportunity to contribute to a thriving organization while enjoying a competitive salary and generous commission structure.With a basic salary of £21,000 and uncapped commission potential, you can achieve on-target earnings of £31,000, with top performers earning upwards of £40,000 annually. Enjoy a supportive and vibrant team atmosphere that fosters success, including perks like 'Star of the Day', weekly competitions, and team outings.Key Responsibilities of the Telecoms Telesales Consultant:Engage with current clients to promote additional services and packages.Upsell complementary areas of the business to enhance customer satisfaction.Schedule appointments for the field sales team to finalize sales.Ensure high levels of customer service and satisfaction.Utilize Salesforce to accurately capture and manage customer information.Build and maintain a robust sales pipeline while effectively managing time.Handle inbound calls from customers regarding services and products.Collaborate with senior management to strategize on acquiring new large clients.Qualifications for the Telecoms Telesales Consultant:Proven experience in outbound sales.Strong objection handling and resilience skills.Self-motivated with the ability to work independently.Goal-oriented and driven to exceed sales targets.We offer a two-stage interview process with immediate start opportunities available. Stage 1 involves shadowing the team, completing a psychometric assessment, and discussing your experience. Stage 2 is a comprehensive competency-based interview focusing on your previous sales achievements.

Head SommelierLime Recruit is seeking a highly motivated and experienced Head Sommelier to lead and manage the beverage offerings at our acclaimed multi-award-winning restaurant in Birmingham. The successful candidate will possess a robust background in fine dining, particularly with Michelin-starred or multiple rosette establishments. Candidates should ideally have achieved WSET Level 3 or higher and hold certification from the Court of Master Sommeliers.The PropertyA charming venue with 40 covers, recognized for its culinary excellencePart of an esteemed group of restaurants dedicated to quality and innovationCollaborate with a talented and respected team of professionalsEnjoy excellent employee benefits and a supportive work environmentThe RoleSupport the General Manager in daily operations, ensuring seamless serviceTake a hands-on approach in overseeing an extensive wine list of over 500 selectionsUphold the highest standards of quality and service across all areasSolicit and analyze guest feedback to enhance the overall dining experienceAbout YouProven experience as a Sommelier in a Michelin-starred or multi-rosette environment is essentialAbility to thrive under pressure while effectively training and mentoring staffStrong commitment to delivering a memorable and enriching dining experienceWell-presented, passionate, and enthusiastic about the world of wineFamiliarity with financial aspects such as forecasting wage costs and average spend per head is advantageousThe PackageCompetitive salary of up to £30,000 per annumAdditional tipsCompany pension scheme28 days of annual leaveOutstanding opportunities for career advancementExclusive staff discounts

Role: Warehouse & Storage Trainer/Assessor - FreelanceRate: £150 per day (plus travel expenses and accommodation)Company Overview:Join a dynamic organization at the forefront of the National Training sector! Our client is a well-respected National Training Provider looking to expand its team of knowledgeable Warehouse & Storage Assessors. This is a fantastic opportunity for professionals passionate about training and development.As a Trainer/Assessor, your primary responsibility will be to deliver Level 2 Warehouse & Storage Employability training through engaging workbooks to learners at the client’s site.To excel in this role, you should possess the following qualifications:D32/D33/A1 qualification/TAQA or equivalent in assessingA teaching qualification (minimum of Level 3)A valid driving license and access to a carProven experience in training and assessing within the Warehouse & Storage/Employability sectorStrong Maths, English, and ICT skillsDemonstrated occupational competence in the fieldIf you have the qualifications and enthusiasm for this role, we encourage you to apply now. We look forward to connecting with you!

Join Our Team as a Telecoms Telesales Consultant!Immediate Response Recruitment is thrilled to partner with a renowned market leader based in Birmingham, looking to expand their talented telesales team. This is a remarkable chance to represent a prestigious company that not only offers a competitive salary and commission structure but also fosters a supportive and dynamic working environment.Salary Expectations: Starting at £21,000 with uncapped commission opportunities, on-target earnings can reach £31,000, with top performers earning over £40,000 annually.Working Hours: Enjoy a balanced work-life with hours from Monday to Friday, either 8:30 AM to 5:30 PM or 9:00 AM to 6:00 PM. Join a friendly team that celebrates success with 'Star of the Day' recognitions, weekly competitions, and team outings.

Quick Hire Staffing seeks a Quality Inspector for immediate pay in Birmingham, AL. This position offers same-day compensation after your first shift, so earnings are available quickly. Key responsibilities Inspect manufactured products to identify defects and verify that quality standards are met. Follow detailed instructions and established processes throughout each shift. Operate measuring and testing equipment as needed for product checks. Record inspection data and comply with health and safety guidelines. Maintain a safe work environment and deliver reliable customer service. Policy notice Missing your second scheduled day of work without prior notice will result in termination from this position.

jobsforhumanity is looking for a Senior Engineer in Birmingham. This position plays a key part in shaping technical projects and supporting the team’s mission to create inclusive job opportunities. Role overview The Senior Engineer will work closely with colleagues across different functions to deliver well-crafted solutions. The role calls for someone who can apply technical knowledge to real-world challenges and help move projects from concept to completion. Collaboration and mentorship Collaboration is central to this role. The Senior Engineer will regularly work with cross-functional teams and share insights to improve outcomes. Mentoring junior engineers is also a core part of the job, offering guidance and support as they develop their skills. Impact This position supports jobsforhumanity’s mission by contributing expertise and leadership to projects that aim to expand access to meaningful work for all.

jobsforhumanity is seeking a Senior Engineer to join the team in Birmingham. This position centers on building and improving projects that aim to create meaningful results. Role overview The Senior Engineer will work alongside colleagues to develop solutions and contribute expertise to ongoing projects. Collaboration and a drive to make a positive impact are key in this role. What you will do Work on projects designed to make a difference Collaborate with other engineers and teams Apply experience to solve technical challenges Requirements Proven experience as an engineer Comfort working in a team setting Interest in developing solutions that have a real impact