Compliance Manager - Hinge Health

About This RoleHinge Health is on the lookout for a dynamic Commercial Creative Director to spearhead our creative vision for enterprise initiatives. In this crucial position, you will be the catalyst for how our brand connects with top-tier employers globally. You will navigate the intersection of innovative clinical solutions and genuine human interaction, collaborating with Commercial, Product Marketing, and Sales teams to translate business objectives into impactful integrated campaigns, tailored Account-Based Marketing (ABM) experiences, and engaging brand activations. Your leadership will guide a talented, multidisciplinary team to produce visually striking and commercially viable work, making this a remarkable opportunity to blend creative storytelling with strategic business acumen to redefine the landscape of digital healthcare.Your Key AchievementsStrategic Creative LeadershipCreative Visionary: Develop and execute the creative strategy for all commercial and B2B marketing efforts, ensuring alignment with Hinge Health’s brand ethos and strategic goals.Value Communication: Simplify complex clinical and technical value propositions into relatable, human-centered narratives that appeal to employers, consultants, and benefits leaders.Strategic Collaboration: Build a trusted, strategic relationship with Commercial, Product Marketing, and Sales leaders, translating business needs into high-impact creative concepts for go-to-market launches and market growth.Team Mentorship: Inspire and guide a high-performing team of designers and writers, nurturing a culture of collaboration, innovation, and storytelling excellence.Campaign Development & ExecutionIntegrated Campaigns: Design and implement multi-channel campaigns (web, digital, social, OOH) that amplify brand presence and drive demand generation.Sales Enablement & ABM: Lead the production of valuable sales materials (presentations, ebooks, videos) and tailored ABM experiences that empower the Enterprise team to engage and convert key prospects.Event Experience: Oversee the comprehensive creative development for commercial events and activations, harmonizing creative content and multimedia to ensure a seamless and captivating attendee experience from promotion through on-site execution.Performance Enhancement: Collaborate with the analytics team to assess campaign effectiveness and optimize performance continuously.

The OpportunityJoin Hinge Health as a Senior Health Economist and play a pivotal role in transforming musculoskeletal (MSK) care through digital health innovation. Your expertise will be essential in developing an analytical strategy that demonstrates our platform's value to leading health plans and employers across the nation. You will spearhead high-impact ROI analyses, provide mentorship to junior economists, and guide research initiatives that drive product development and market strategies. Your contributions will directly affect millions of individuals' access to healthcare and shape how payers invest in effective digital health solutions.What You'll AchieveWithin the first 3 months:Evaluate Hinge Health's current health economics portfolio and prioritize studies with the potential for significant commercial impact and competitive advantage.Establish yourself as a trusted advisor to the Client Success and Commercial teams, influencing how ROI evidence is presented during sales discussions.Lead your inaugural complex external ROI study, overseeing vendor negotiations, securing study design approvals from both internal and external stakeholders, and presenting findings.Within the first 6 months:Manage multiple health economics workstreams across various product lines (including chronic MSK, surgical interventions, and pelvic health) while balancing analytical rigor with commercial timelines.Deliver polished, defensible analyses directly to external clients, including health plan executives and actuarial teams, to finalize deals and renew contracts.Mentor a junior health economist, establishing best practices for study design, code reviews, and communication with clients.Develop advanced analytics infrastructure, such as automated claims data pipelines within Databricks, to enhance team efficiency.Within your first year:Define Hinge Health's long-term health economics research strategy, setting publication objectives, fostering external partnerships, and innovating methodologies.Lead the publication of impactful research articles in prestigious journals (e.g., JAMA, Health Affairs) to solidify Hinge Health's position as a leader in digital MSK care evidence.Shape product roadmap decisions by identifying economic opportunities and designing studies to explore questions like which member segments yield the highest ROI.

Join Our Team! Be part of HingeSelect, an innovative internal startup at Hinge Health, dedicated to revolutionizing access to orthopedic care for our members. As the technical cornerstone of our initiative, you will play a pivotal role in connecting members with virtual orthopedic specialists and a top-tier network of in-person providers. This is an exceptional chance to thrive in a dynamic 0-to-1 environment, utilizing the resources of a leading market player to tackle intricate challenges in musculoskeletal (MSK) care delivery.Your ImpactFirst 3 Months: Immerse yourself in our tech stack (Golang, TypeScript, React Native) to deliver critical features for our Specialist Visits product. You'll set foundational engineering standards for this new venture and cultivate trust with cross-functional teams in Product and Design.First 6 Months: Spearhead complex, cross-team projects that unlock new product functionalities while guiding the team through uncertainty to create sustainable solutions. You'll mentor senior engineers, elevate the technical standards, and ensure our clinical journeys are user-friendly and of the highest quality.First Year: Lead the architectural vision for our ambitious 2026 scaling plans, designing robust services capable of supporting 100x growth. You'll influence the long-term technical strategy, balancing immediate deliverables with the reliability and maintainability essential for large-scale expansion.Who You AreA Strategic Architect: You excel at crafting technical strategies for ambiguous problem spaces, designing scalable systems and APIs (REST or gRPC) that accommodate exponential growth and future product demands.A Force Multiplier: Your success is defined by your team's achievements. Through mentorship, design insight, and constructive feedback, you enable fellow engineers to work more efficiently and autonomously.A Lifelong Learner: You embrace AI thoughtfully to enhance workflows and improve team effectiveness. Your passion for our mission drives you to constantly explore innovative ways to leverage technology to assist individuals in overcoming chronic pain.

The OpportunityBecome a vital part of a transformative team dedicated to redefining chronic pain treatment by targeting its fundamental source: the brain. Hinge Health is broadening its horizons beyond traditional physical therapy to create a holistic Brain Health ecosystem. In this pivotal role, you will spearhead the architecture and development of agentic AI systems designed to provide personalized pain reprocessing therapy and mindfulness practices. You will act as a bridge between clinical science and software engineering, crafting the technology that empowers millions of members to retrain their nervous systems in processing pain.Your ImpactArchitect Innovative AI Therapies: Develop and enhance agentic AI systems that facilitate multi-session conversational therapy while ensuring contextual continuity, emotional intelligence, and adherence to clinical standards.Create an Integrated Education Platform: Construct a centralized service that offers tailored pain science education and mindset strategies, customizing content to align with each member’s therapeutic objectives.Shape Technical Strategy: Collaborate with product and clinical leadership to define the long-term technical vision for Brain Health, strategically balancing immediate deliverables with the need for scalable, resilient infrastructure.Establish MLOps Standards: Develop best practices for model evaluation, effectiveness tracking, and safety measures, tailored to the unique requirements of mental health AI.Lead & Mentor: Serve as a technical guide for the team, mentoring fellow engineers, fostering a culture of technical excellence, and promoting collaboration among data science, clinical, and platform teams.About YouA Visionary Builder: Beyond just coding, you design systems that scale. You possess a profound understanding of distributed systems, adeptly navigating the complexities of developing AI-driven products in a highly regulated healthcare setting.A Continuous Learner: You are at the forefront of AI and software engineering, continually assessing emerging technologies to enhance performance and refine the platform.A Collaborative Leader: You excel in multidisciplinary environments, effectively translating intricate technical concepts for clinical and product stakeholders to guarantee clinically sound and technically robust solutions.A Dedicated Owner: You take pride in every facet of your work, from architecture through to production support, embodying a DevOps culture to ensure seamless operations.

About the Role Hinge Health is expanding from digital physical therapy to a broader approach in musculoskeletal care through the HingeSelect program. This platform gives members access to in-person visits, specialist referrals, and personalized care pathways. As HingeSelect grows, the team seeks a Staff Product Data Scientist to create a measurement and experimentation framework that connects product work to real business growth. This is a foundational 0-to-1 position as the first dedicated data scientist for HingeSelect's discovery and visitation experience. The role works closely with Product and Engineering to uncover conversion barriers, set up causal guardrails to protect existing programs, and ensure instrumentation delivers clear links between product features and outcomes. There will also be a focus on analyzing how provider capacity meets member demand to improve supply-demand balance across the care network. The right candidate brings strong technical skills, experience with AI-assisted development, and the ability to build data architecture from scratch. Comfort with writing production-ready code using AI tools, designing experiments for causal inference, and structuring ambiguous business questions into analytical frameworks is important. This expertise will help the team avoid superficial analytics, measure strategic risks, and keep engineering efforts aligned with outcomes. The current stack includes Python, SQL, dbt, Mode, Databricks, Airflow, Statsig, and AWS. What You'll Achieve Build measurement and experimentation infrastructure for HingeSelect, from instrumentation design to causal analysis and metric reporting. Pinpoint and address conversion issues across the HingeSelect funnel, including discovery, selection, scheduling, and visit completion. Work with Product to prioritize changes with the biggest impact. Design and run experiments with causal guardrails to measure HingeSelect’s incremental value while protecting engagement in digital physical therapy programs. Model supply-demand dynamics by analyzing provider capacity, geographic coverage, and member demand to inform network strategy and capacity planning. Define the data architecture for HingeSelect, including event taxonomy, data models, and metric definitions that support reliable analysis and AI agent use. Create and maintain dashboards and self-service tools that give Product, Engineering, and leadership real-time visibility into funnel performance and key metrics.

1. About the RoleJoin Hinge Health as a dedicated Payroll Lead within our Finance team. This pivotal position allows you to independently manage comprehensive payroll operations across the US and international locations, while spearheading process enhancements and ensuring the highest standards of compliance. Reporting directly to the Sr. Manager of Equity & Payroll, you will act as a subject matter expert, collaborating with cross-functional teams such as People, Benefits, HR Technology, Equity, Tax, and Accounting. Your leadership will be vital in mentoring team members and ensuring that critical payroll reporting deadlines are met with precision.2. What You'll AccomplishKey ResponsibilitiesOversee and execute semi-monthly and bi-weekly payrolls in Workday for over 1500 employees across various entities in the US and Canada with minimal supervision.Lead intricate payroll projects, including system upgrades, process optimization, and integration of new payroll systems.Calculate and prepare off-cycle payrolls, proactively identifying potential issues before they affect employees.Drive process improvements by identifying inefficiencies within payroll workflows and implementing scalable solutions.Conduct audits for new hires and manage termination processes; oversee payroll variance reconciliations and relevant documentation.Manage and optimize 401(k) contributions in Empower, ensuring accuracy and identifying automation opportunities.Act as the primary resource for resolving complex payroll processing exceptions and escalations.Lead payroll-related employee communications, addressing concerns and providing clear guidance.Collaborate strategically with HR operations, accounting, equity, and HR Tech teams to align policies and drive cross-functional initiatives.Manage the processing of garnishments, levies, withholding tax notices, child support, and unemployment insurance questionnaires.Ensure accuracy in auditing tax codes and setups between Workday and ADP, independently resolving discrepancies.Oversee state registration strategies, including new registrations as entities expand or renewals as registrations expire.Lead quarterly tax audits and year-end W-2 reporting, ensuring compliance and accuracy.

About the RoleHinge Health is on the lookout for a talented Mechanical Engineer II to join our dynamic Hardware Engineering team. In this pivotal role, you will contribute significantly to the design and development of our next-generation hardware products. As a mid-level engineer, you will tackle a range of projects, focusing on mechanical designs for advanced medical devices that are highly integrated. You will collaborate across various teams, including electrical, mechanical, and manufacturing, to successfully transition products from concept to production.The ideal candidate is passionate about addressing real-world challenges through hardware innovation—your efforts will directly enhance the lives of millions of our members by alleviating pain and improving their well-being. By joining our Hardware group within the broader R&D organization, you will be part of a highly skilled, motivated, and compact team where your ideas and contributions are valued.What You'll AchieveCreate intricate device assemblies and manufacturing fixtures using 3D CAD, integrating components like PCBAs, batteries, and connectors.Rapidly prototype and test using various technologies (3D printing, machining, etc.)Engage in all phases of product development, from exploration and prototyping to detailed design, testing, and scaling for mass production.Work closely with electrical, firmware, and senior mechanical engineers on system architecture and integration.Maintain design quality and adhere to medical device regulatory standards through clear documentation and thorough testing.Assist manufacturing and sustaining engineering by optimizing designs for cost reduction and enhanced manufacturability, supporting process or test development, and aiding in failure analysis.Hinge Health Hybrid ModelWe believe in the advantages of both remote and in-office work, and we aim to harness the best of both worlds. Employees in hybrid roles are expected to work in the office three days a week for a full eight-hour business day. Our San Francisco office features a dog-friendly work environment.

About the OpportunityAs a Senior Data Engineer at Hinge Health, you will take the lead on developing and maintaining the data architecture that drives real-time experiences for our users. You will be responsible for constructing and optimizing data pipelines that aggregate data from numerous upstream services, including Kafka event streams and transactional databases, into a cohesive data platform that supports both real-time APIs and analytical tasks on Databricks. Your contributions will directly support AI-driven coaching assistants and physical therapy applications utilizing real-time member data, including engagement logs and clinical information, to provide tailored recommendations. This role places you at the crossroads of data engineering and artificial intelligence, constructing the dependable, low-latency data infrastructure essential for these systems.You will engage with a cutting-edge tech stack: employing Python, Flink, and PySpark for pipeline development, Kafka for event streaming, Delta Lake for scalable data storage, and Aurora PostgreSQL for operational data management.This role emphasizes high ownership. You will collaborate closely with application engineers, data scientists, and AI teams across the organization to define the data flow from its inception to its consumption. Furthermore, you will assist in establishing standards and practices that empower product teams to manage their own data in a HIPAA-compliant environment. If you are passionate about creating the data infrastructure that underpins AI systems impacting health outcomes, we encourage you to apply.Our technology stack includes: Python, SQL, dbt, Airflow, PostgreSQL, MySQL, REST, Aptible, Docker, Tonic.ai, Terraform, Spark, Kafka, Flink, Fivetran, Databricks, and AWS (S3, Lambda, Kinesis, RDS, Glue).Key ResponsibilitiesDesign and construct the data architecture for AI-enhanced health solutions - You will build and oversee data pipelines that cover both streaming and batch processes, from data ingestion to serving. This includes creating ingestion layers that pull data from Kafka event streams and transactional databases, executing transformations using Flink, Databricks, and dbt, and making informed decisions about the placement and purpose of transformations. You will manage pipelines across the entire stack: from raw ingestion to normalized staging, aggregated analytical models, and the serving layer relied upon by downstream consumers including real-time APIs, BI tools, and AI applications. You will establish data contracts, oversee schema evolution, and ensure the data you deliver is well-documented and reliable for others to utilize.Maintain platform reliability and data integrity - Define and monitor SLAs (Service Level Agreements) to ensure system performance and data quality.

About the RoleJoin us as a Senior Product Design Manager at Hinge Health, where you will lead our HingeSelect pillar, managing a diverse portfolio that encompasses care discovery, visits, accounts, financial systems, and enterprise products. You will set a hands-on design direction for your team, nurture and grow a talented group of designers, and collaborate closely with Product, Engineering, and Commercial leadership to create exceptional experiences that enhance member outcomes and boost business performance. Reporting directly to the Head of Product Design, this role is perfect for a leader with a knack for navigating complex product landscapes and applying systems thinking to integrated journeys, operational workflows, and data-driven experiences.What You’ll AchieveGuide design efforts across a multi-team portfolio featuring both consumer and enterprise product surfaces.Recruit, mentor, and cultivate a high-performing team of product designers, promoting a culture of creativity and collaboration.Establish a clear design vision while ensuring consistency, quality, and scalability across the organization.Partner with Product, Engineering, and Commercial teams to deliver innovative, user-focused solutions that enhance member engagement and outcomes.Oversee comprehensive experiences spanning discovery, scheduling, visits, accounts, financial systems, and enterprise workflows.Create robust design operating mechanisms, including critique sessions, planning, and quality reviews.Elevate the impact of design through customer insights, strong systems thinking, and disciplined execution.

About the RoleAs a Product Manager on Hinge Health’s Intelligent Care team, you will take charge of the complete member experience with our hybrid care assistant powered by LLM technology. Your mission will be to enhance the accessibility and quality of musculoskeletal (MSK) care for our members, ensuring they receive timely and effective support. You will be responsible for the product strategy, safety, and performance of the conversational interactions, ensuring that the assistant provides clinically sound guidance and escalates to our Care Team when necessary.This role requires collaboration with Engineering, Design, Data Science, Clinical, Legal, Compliance, Applied Science, and fellow Product Managers. We also provide complimentary breakfast and lunch for onsite team members. Your contributions will directly influence member satisfaction, enhance engagement and retention, reduce the workload on our care team, and support our overarching strategy for intelligent and scalable care delivery.What You’ll AccomplishEstablish clear benchmarks and evaluation frameworks for engagement, conversational success rates, and workload reduction for the care team.Implement significant improvements to the care assistant that positively impact key performance indicators (KPIs), including new use cases and enhanced conversation flows.Increase member engagement through the personalized delivery of timely, high-quality guidance.Reduce the workload on the Care Team by increasing the proportion of member needs met effectively through hybrid automation.Enhance conversational performance through ongoing iteration on prompts, workflows, escalation logic, and quality metrics.Collaborate with PMs and cross-functional teams to extend the assistant's capabilities into additional product areas, broadening our impact on member needs.Hinge Health Hybrid ModelWe value the benefits of both remote and in-person work, and aim to leverage the strengths of each. Employees in hybrid roles are expected to be in the office three days a week for a full eight-hour business day. Our San Francisco office features a dog-friendly workplace policy.

About the RoleHinge Health is on the lookout for a talented Electrical Engineer to become a vital member of our Hardware Engineering team. This is an exciting opportunity to contribute to the design and development of our cutting-edge hardware products that are revolutionizing healthcare.In this junior-to-mid-level position, you will engage in a variety of projects, taking charge of board-level designs for highly integrated medical devices, guiding them through the entire process from schematic creation to layout and assembly. Collaboration is key; you will partner with firmware, mechanical, and manufacturing teams to transform concepts into market-ready products.We are seeking an enthusiastic candidate who is passionate about harnessing hardware solutions to tackle real-world problems. Your contributions will directly influence the quality of life for our millions of members. As a part of our dedicated Hardware group within the broader R&D organization, you will join a small, motivated team where your ideas and input are truly valued.

The RoleBecome a key player in the evolution of healthcare with Hinge Health, a pioneer in crafting a patient-focused digital clinic that enhances clinical outcomes while yielding substantial financial benefits. As a seasoned Data Scientist in the ROI Identification & Measurement Pod, you will be instrumental in shaping our value proposition. Your role will extend beyond mere data analysis; you will design automated systems and predictive models that highlight our economic impact for major employers and health plans globally. If you are enthusiastic about leveraging causal inference and extensive datasets to influence company-wide strategies, this is your chance to create the

Role Overview Hinge Health is hiring a Senior Data Scientist in San Francisco. This role focuses on developing and applying machine learning and data analysis techniques to improve digital healthcare solutions, particularly in musculoskeletal care. What You Will Do Apply advanced machine learning methods and data analysis to healthcare challenges Collaborate with a skilled team to strengthen data capabilities Support projects that align with Hinge Health’s mission to transform musculoskeletal care Location This position is based at Hinge Health’s San Francisco headquarters.

About the RoleAt Hinge Health, we are revolutionizing digital health with our focus on evidence-based solutions designed to alleviate musculoskeletal (MSK) pain. By integrating personalized exercise therapy and virtual care, we empower individuals to effectively manage and significantly reduce chronic pain, enhancing their quality of life while minimizing healthcare expenditures. Our partnerships with employers and health plans enable us to deliver these impactful solutions broadly, enhancing organizational health and productivity.With the recent introduction of HingeSelect, we are advancing our mission by merging digital and in-person care, leading to improved outcomes and an enriched member experience. We are also enhancing our approach to member data management, prioritizing security, observability, and traceability.We seek a dedicated Backend Software Engineer who is enthusiastic about crafting outstanding user experiences through Golang and gRPC-based microservices. As part of the Accounts team, you will play a vital role in developing and refining systems that have a significant impact across the entire organization. A robust and scalable Accounts system is crucial for ensuring stability and fostering the growth of our membership base. You will collaborate closely with product managers, designers, and fellow backend engineers to create scalable, high-performance, and accessible applications.This position offers a unique chance to contribute to a high-impact product in its formative stages. You will be instrumental in establishing the technical foundations that guarantee a seamless and enjoyable experience for our users. The ideal candidate excels in cross-functional collaboration, navigates ambiguity with ease, and is deeply committed to product quality and user experience.At Hinge Health, backend engineers drive their team’s success by architecting and implementing comprehensive solutions, creating well-tested, high-performance APIs and data models. Additionally, you will be responsible for profiling systems to proactively address scaling challenges and maintaining high standards through thoughtful and constructive code reviews.We embrace a continuous deployment DevOps culture and take great pride in supporting our code in production. Our production systems are built with Golang, gRPC, AWS, Postgres, Redis, and Temporal. Our workflow follows a trunk-based CI/CD approach, and we uphold the highest security and compliance standards within the healthcare sector, including HIPAA, HITRUST, SOC 2, and CCPA.

The OpportunityBecome a pivotal member of our team that is revolutionizing access to musculoskeletal (MSK) care for millions. Hinge Health is on the lookout for an exceptional VP of Commercial Operations to elevate our Commercial leadership team. In this influential role, you will design and implement programs that bolster our Commercial strategy, facilitating operational transformation by streamlining and enhancing processes and systems. You will partner closely with the Chief Commercial Officer, empowering our teams—from Sales to Client Success—with the insights, tools, and incentives necessary to reach our ambitious goals.Your Key ContributionsStrategic & Operational Architecture: Lead the design and execution of initiatives that align with the company's Commercial strategy, driving operational improvements that simplify our workflows. Utilize data-driven insights to forecast market trends and guide senior leadership.Commercial Engine Optimization: Oversee and enhance core functions such as Business Development Representatives (BDRs), Deal Desk, and Learning & Development (L&D) to ensure our pipeline generation and deal velocity meet world-class standards.Incentive & Compensation Strategy: Manage the design and implementation of variable compensation frameworks for both direct and indirect sales teams, ensuring alignment with company objectives and individual performance metrics.Forecasting & Analytics: Enhance the accuracy of our forecasting and reporting processes, leveraging data to proactively identify challenges and provide executive leadership with concise, data-supported analyses.Tech Stack Integration: Ensure that our commercial infrastructure is robust and seamlessly integrated, maximizing the effectiveness of tools like Salesforce, ZoomInfo, Outreach, Gainsight, Matik, and Asana to streamline workflows.Team & People Management: Attract, develop, and maintain a diverse team of high-achieving managers and contributors, fostering a culture of excellence and transparent career advancement.Your ProfileA Strategic Operator: You excel in navigating the complexities of a rapidly growing environment, seamlessly transitioning between high-level strategic planning and detailed operational execution.

About the RoleAt Hinge Health, we are on a mission to revolutionize our Commercial operations through the innovative Commercial Catalyst program. This initiative focuses on automating Client Success (CS) workflows, enhancing our Commercial data infrastructure, and establishing a robust buyer-facing portal experience. We are seeking a passionate Product Manager to spearhead this cross-functional project, aiming to deliver significant time savings and quality enhancements throughout the CS lifecycle while creating a scalable client access point.What You'll AchieveDevelop and execute the strategic vision and roadmap for automating CS workflows and improving data systems across the Commercial lifecycle, translating insights into phased product implementations with measurable results.Translate operational challenges into clear product requirements (PRDs), pilot projects, and iterative launches that minimize manual tasks and boost client retention.Drive discovery sessions with CS, Implementation, and R&D to standardize metrics, templates, and playbooks for automation, measurement, and ongoing enhancement.Collaborate with Engineering and Data teams to implement dependable integrations and automation across key Commercial systems (e.g., CRM, communications, scheduling, analytics), ensuring observability and resilience.Establish and uphold data contracts and operational standards that enable workflows to be auditable, extensible, and scalable across various applications.Gradually introduce buyer-facing functionalities that enhance client value while reducing CS workload.Create and maintain a sustainable operating rhythm—managing backlogs, prioritizing tasks, conducting stakeholder program reviews, preparing launch checklists, and measuring post-launch outcomes to ensure consistent execution and impact.Stay informed on industry trends, emerging technologies, and competitive dynamics to guide product strategy effectively.Hinge Health Hybrid Work ModelWe believe in harnessing the benefits of both remote and in-person work. Employees in hybrid roles are expected to be in the office three days a week for the full duration of the business day. Our San Francisco office features a dog-friendly workplace environment.

Join Our Innovative TeamBe a part of a mission-driven organization that demonstrates the transformative impact of our healthcare solutions. As the Director of Clinical Research, you will spearhead initiatives that showcase the clinical and financial advantages of Hinge Health’s offerings. As we expand our reach to millions, we are looking for a forward-thinking leader to oversee our research initiatives and revolutionize how we articulate ROI to health plans and employers. You will unite rigorous clinical science with strategic business insights, ensuring our data narrates a powerful, evidence-based story that enhances adoption and retention rates.Your Impactful ContributionsFirst 3 Months: Conduct a thorough review of our existing research projects and ROI assessment methods. Forge strong, trustworthy relationships with essential partners across Commercial, Product, and Engineering to uncover their data requirements and challenges.First 6 Months: Develop and execute innovative strategies to enhance the efficiency of our ROI evaluations, transitioning from manual, ad-hoc studies to more scalable frameworks. Take charge of the research roadmap, ensuring alignment with our broader company objectives.First Year: Serve as the primary strategic advocate for Clinical Research, balancing scientific integrity with business flexibility. Successfully lead your team in publishing and sharing pivotal findings that bolster our sales and contracting efforts, solidifying Hinge Health's position as the leader in musculoskeletal (MSK) outcomes.Your ProfileA Growth-Oriented Learner: You continuously explore new methodologies to evaluate impact. You challenge the status quo and seek innovative, efficient ways to demonstrate value in a complex healthcare landscape.An Effective Communicator: You fluently navigate between clinical research and business strategy. You can clarify intricate regression analyses for financial experts while effectively conveying the implications to sales teams and potential clients.A Strategic Leader: You excel in navigating ambiguity and managing a diverse array of high-stakes projects. You possess the acumen to allocate resources judiciously, prioritizing initiatives that yield the most significant business impact.A Mentor: You lead with empathy and hold high expectations, empowering your team to grow while encouraging them to take ownership of their results.Basic QualificationsAdvanced degree in a relevant field (PhD, MPH, etc.).Proven experience in clinical research, preferably in a healthcare setting.Strong analytical and communication skills.

Join Our MissionBecome a pivotal part of our innovative team that is revolutionizing musculoskeletal care. As the Director of Clinical Operations, you will spearhead our clinical operations and report directly to the Vice President. Your leadership will be instrumental in enhancing our care team as we innovate care delivery through cutting-edge technology. You will drive initiatives aimed at improving efficiency, including technology adoption and performance enhancements across health coaches, physical therapists, and other team members. Your role will ensure uniformity across all processes, fostering member safety, engagement, service excellence, and clinical integrity.Key ResponsibilitiesOperational Strategy Execution: Transform strategic objectives into actionable operating plans and procedures, leveraging data-driven insights to uncover opportunities. You will oversee the operational framework for the organization, ensuring effective communication, clear ownership structures, and comprehensive outcomes reporting.Enhancing Organizational Performance: Partner with Clinical Operations leadership to streamline processes, expedite decision-making, boost accountability, and elevate talent density.Achieving Business Goals: Consistently meet service level agreements and business outcomes (revenue, experience, quality, finances) through a robust operating system and technology-enabled workflows. You will drive performance improvements and minimize variations to achieve or surpass targets.Innovation Leadership: Champion the integration of technology and advanced clinical practices as we innovate our AI-driven care delivery model. You will identify and implement system designs and automation to scale operations and enhance the experiences of both care teams and members.Commitment to Service Excellence: Guide program and service delivery modifications across the care team, ensuring a consistent, high-quality experience for members that aligns with our product offerings.Your ProfileStrategic Leader: Proven track record of operational excellence, adept at navigating through uncertainty and driving organizational change.Team Builder: Experience in developing and leading large service delivery teams, with a strong focus on coaching and mentoring to foster high employee engagement.Continuous Learner: Eager to explore new methodologies and approaches, remaining adaptable in a dynamic environment.

The OpportunityBecome a vital part of a pioneering team that is redefining the treatment of chronic pain by addressing the accompanying mental health challenges. As the Senior Engineering Manager for Brain Health, you will spearhead the creation of advanced AI systems that facilitate pain reprocessing therapy and mindfulness interventions. You will lead a diverse team dedicated to crafting enhanced treatment experiences rooted in the latest scientific research, aiding members in retraining their brain and nervous system's response to pain.In this impactful position, you will collaborate closely with senior leadership, product management, and clinical teams to design a cohesive educational platform and conversational therapy bots that exhibit genuine emotional intelligence. Your role will be pivotal in aligning technological advancements with therapeutic best practices, ensuring our solutions effectively complement physical therapy and tackle the underlying causes of persistent pain.What You'll AchieveDevelop next-generation therapeutic AI agents that provide tailored pain reprocessing and mindfulness interventions, ensuring clinical effectiveness while delivering engaging and empathetic user experiences.Design and scale a unified educational platform that intelligently curates pain science content, tracks learning progress, and personalizes pathways to enhance member confidence in movement.Formulate the technical strategy for brain health initiatives, ensuring alignment between technological capabilities and therapeutic best practices in collaboration with product and clinical stakeholders.Construct robust AI architectures for conversational therapy bots that maintain context across multiple sessions and adjust therapeutic approaches based on member progress.Implement MLOps practices tailored for mental health AI, including model monitoring for therapeutic effectiveness, safety protocols, and compliance with healthcare regulations.Foster innovation in NLP and affective computing to strengthen the therapeutic connection between AI agents and members.Build collaborative partnerships with content creators, clinical psychologists, and data scientists to develop a holistic brain health ecosystem.Who You AreA Strategic Technical Leader: You possess a proven history of managing high-achieving engineering teams and can adeptly navigate the complexities of developing innovative AI applications within a regulated healthcare environment.