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Collections Specialist at EquipmentShare | Columbia, MO

EquipmentShareColumbia, MO (Headquarters)
On-site Full-time

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Experience Level

Entry Level

Qualifications

Strong customer focus with the ability to engage in detailed conversations is essential. Candidates should be adept at navigating various technologies while remaining attentive to customer needs. Excellent negotiation, decision-making, and communication skills are a must. Candidates should also demonstrate sensitivity and compassion in challenging situations.

About the job

Join EquipmentShare as a Collections Specialist

At EquipmentShare, we are actively seeking a dedicated Collections Specialist to enhance our expanding team. If you have a passion for customer service and a knack for negotiation, we want to hear from you!

Job Overview:

Your primary responsibility will be to facilitate the collection of outstanding accounts, while maintaining a positive relationship with our customers.

Key Responsibilities:

  • Engage with customers to address account queries and facilitate discussions on overdue balances.
  • Conduct collection calls and manage correspondence in a fast-paced, goal-oriented environment.
  • Utilize multiple technologies to stay connected with customers and effectively resolve issues.
  • Exhibit strong negotiation and decision-making skills, alongside exceptional communication abilities.
  • Handle sensitive situations with empathy and professionalism.
  • Contribute to special projects or tasks as assigned by management.
  • Work both independently and collaboratively within a team.
  • Demonstrate critical thinking and exercise independent judgment.
  • Manage a high volume of outbound calls to delinquent customers.
  • Respond effectively to incoming calls to resolve customer and branch inquiries.
  • Maintain timely communication and follow-up with customers and branch personnel.
  • Build and sustain effective working relationships with branch staff and colleagues.
  • Address and reconcile customer disputes related to outstanding balances.

About EquipmentShare

EquipmentShare is a rapidly growing company dedicated to providing innovative equipment solutions to our clients. With a strong focus on customer satisfaction and a supportive work environment, we empower our employees to excel and contribute to our mission.

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