About the job
EquipmentShare is seeking a Collections Manager to join the team at its headquarters in Columbia, MO. This position leads the company’s collections efforts, balancing organizational goals with a commitment to supporting both customers and internal teams. Success in this role relies on a customer-focused mindset, strong communication abilities, and ease with technology.
Key responsibilities
- Engage directly with customers to understand their needs and address account issues.
- Oversee collection calls and correspondence, working toward defined goals.
- Communicate with customers in a metrics-driven environment, using various technology tools to maintain contact.
- Assess and enforce bond and lien rights at the project level when necessary.
- Apply negotiation skills and make sound decisions in a range of situations, handling difficult conversations with sensitivity and compassion.
- Demonstrate punctuality, integrity, and accountability in daily work.
- Work independently and collaboratively within a team.
- Use critical thinking and independent judgment to resolve problems.
- Handle incoming calls, resolving questions from customers and branch locations.
- Maintain prompt communication and follow-up with customers and branch staff.
- Resolve disputes related to unpaid balances.
- Communicate clearly and professionally, both verbally and in writing, with customers and colleagues.
- Build and sustain strong working relationships with branch staff and coworkers.
- Supervise collections team members as assigned.
Location
This role is based at EquipmentShare’s corporate headquarters in Columbia, Missouri.
