About the job
About the Role
EquipmentShare is hiring a Collections Manager based at our headquarters in Columbia, MO. This role leads our collections efforts, helping the company meet its goals while supporting customers and internal teams. The Collections Manager brings a customer-focused approach, strong communication skills, and comfort with technology.
What You Will Do
- Engage directly with customers to understand and address their needs.
- Oversee collection calls and correspondence in a goal-oriented setting.
- Communicate with customers in a metrics-driven environment.
- Use various technology tools to stay in contact with customers.
- Assess and enforce bond and lien rights at the project level when needed.
- Apply negotiation and sound decision-making in a range of situations.
- Approach difficult conversations with sensitivity and compassion.
- Demonstrate punctuality, integrity, and accountability in daily work.
- Work independently and as part of a team.
- Use critical thinking and independent judgment to solve problems.
- Handle incoming calls, resolving questions from customers and branches.
- Maintain prompt communication and follow-up with customers and branch staff.
- Resolve disputes related to unpaid balances.
- Communicate clearly with customers and colleagues, both verbally and in writing.
- Build and maintain strong working relationships with branch staff and coworkers.
- Supervise collections team members as assigned.
Location
This position is based at EquipmentShare's Corporate Headquarters in Columbia, MO.

