About the job
CPI Security is on the lookout for a skilled and motivated Collections Manager to spearhead our collections team. This pivotal role involves overseeing the collection of receivables and minimizing revenue loss. The ideal candidate will implement policies and standard operating procedures (SOPs), proactively resolve issues affecting customers and employees, and exemplify CPI’s core values of integrity, commitment to customers, innovation, and teamwork.
Key Responsibilities:
Leadership and Team Management:
- Guide, mentor, and enhance the collections team to drive high performance and ongoing development.
- Establish clear performance benchmarks and provide regular feedback to team members.
- Cultivate a positive and cooperative work culture aligned with CPI’s core values.
Policy and SOP Enforcement:
- Ensure adherence to company policies, SOPs, and regulatory standards in all collection activities.
- Regularly assess and refine collection policies and procedures to stay aligned with best practices and regulatory updates.
- Conduct ongoing training sessions to ensure the team is well-versed in policies and procedures.
Proactive Problem Solving:

