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Cluster Sales Executive

AccorLondon
On-site Full-time

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Experience Level

Experience

Qualifications

At least 2 years of experience in a MICE or corporate-related role within the hotel industry, with a preference for MICE-related experience. Exceptional communication, presentation, and interpersonal skills; a strong team player. Outstanding organizational and time management abilities, with a sharp attention to detail. Able to work independently as well as collaboratively in a fast-paced, team-oriented environment. Self-motivated and results-driven, with a passion for exceeding targets and delivering exceptional customer service. Experience with systems such as Opera Cloud, Delphi FDC/Back Office, and Lanyon/Cvent is desirable. Fluency in English, both spoken and written.

About the job

Join our dynamic team as a Cluster Sales Executive, where you will be instrumental in enhancing revenue across our hotel cluster. Your primary focus will be on selling MICE (Meetings, Incentives, Conferences & Exhibitions) and group business to corporate clients, agencies, and associations.

In this role, you will actively seek out new business opportunities, forge strong client relationships, and meet revenue targets across diverse market segments, including corporate groups, sports, and entertainment.

Key Responsibilities:

  • Manage and nurture a diverse portfolio of existing and prospective accounts across corporate, agency, sports, and entertainment segments.
  • Develop and execute strategic sales plans to boost revenue within MICE and group business.
  • Proactively identify, engage, and convert new business opportunities through networking, outreach, and market research.
  • Establish strong relationships with clients by understanding their unique needs and providing customized solutions.
  • Prepare and deliver professional proposals, contracts, and pricing agreements.
  • Conduct regular sales calls, client meetings, and site inspections to maximize conversion rates and account growth.
  • Maintain strong pre- and post-event communication to foster repeat business and long-term partnerships.
  • Assist the MICE & Groups Sales Team during peak periods by handling inquiries and conversions.
  • Organize and support marketing initiatives, including familiarization trips, site inspections, loyalty events, trade shows, and client networking events.
  • Represent the hotel cluster at industry events, exhibitions, and networking functions to enhance brand visibility.
  • Monitor industry trends, competitor activities, and market developments to uncover new opportunities.
  • Maintain accurate CRM records and sales pipelines, ensuring all client interactions are logged effectively.
  • Provide regular sales reports, forecasts, and performance updates to management.
  • Achieve or exceed individual and team revenue targets, conversion rates, and client satisfaction goals.
  • Support ad-hoc sales initiatives and projects as directed by the Cluster Sales Manager.

About Accor

Why Work for Accor?Accor is more than just a global leader in hospitality; we embrace individuality and empower you to find a role that complements your personality. We are committed to fostering growth and development every day, ensuring that your work is meaningful. As part of our journey, you will explore endless possibilities within Accor. By joining Accor, you write your own story — together, we can envision the future of hospitality. Do what you love. Care for the world. Dare to challenge the status quo. #BELIMITLESSCompany Overview:The Accor London South Bank hotel cluster boasts a prime location adjacent to London’s vibrant financial district and many iconic cultural attractions. Our portfolio includes six hotels across four distinct brands: ibis, ibis Styles, Mercure, and more.

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