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Cloud Support Engineer

AvePointRichmond, VA, United StatesNew
On-site Full-time $50K/yr - $60K/yr

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Experience Level

Entry Level

Qualifications

To excel in this role, you should be a quick learner with a genuine enthusiasm for technology and a drive to provide exceptional customer service. Familiarity with cloud platforms and a basic understanding of AI concepts will be advantageous. Strong communication skills, both verbal and written, are essential for effectively addressing client inquiries and concerns.

About the job

AvePoint delivers solutions for data security, governance, and resilience. Over 25,000 organizations worldwide rely on the AvePoint Confidence Platform to safeguard and manage data across Microsoft, Google, Salesforce, and other collaboration tools. The company works with a global network of managed service providers, resellers, and systems integrators, and its products are available in more than 100 cloud marketplaces. More details can be found at www.avepoint.com.

Role overview

The Cloud Support Engineer position centers on troubleshooting and maintaining cloud-based services for AvePoint’s clients. The role combines technical problem-solving with customer support, helping organizations adapt to changing digital needs. Work focuses on Microsoft technologies and cloud platforms, with an emphasis on ensuring customer success and supporting advanced technology.

What you will do

  • Cloud & AI-driven product support: Build expertise in AvePoint’s software suite, especially Microsoft technologies and cloud platforms such as Azure and Office 365. Diagnose and resolve software issues by analyzing data logs and working with development resources to address complex problems in the Microsoft Cloud.
  • Customer interaction: Engage directly with enterprise clients to help them solve technical challenges within AvePoint’s software ecosystem. Collaborate with developers, product specialists, and customer success managers to advance troubleshooting and cloud support skills.

Location

This role is based in Richmond, VA, United States.

About AvePoint

AvePoint is a globally recognized leader in data security, governance, and resilience, providing innovative solutions that empower organizations to collaborate safely and effectively. With a commitment to excellence and a robust partner network, AvePoint is dedicated to helping clients secure their critical data across various platforms.

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