About the job
Join our dynamic Premium Support team in Bangalore as a Cloud Support Engineer specializing in EC2 Linux. We are looking for candidates with robust Linux expertise to assist our global customer base. In this role, you will have the opportunity to enhance your skills across the AWS platform. Your proficiency in networking technologies such as DNS, TCP/IP, SSL, DHCP, and Load Balancing will be essential as you tackle daily challenges in the cloud environment.
In this position, you will:
· Engage with cutting-edge technologies
· Employ advanced troubleshooting techniques to develop tailored solutions for customer needs
· Collaborate with leading technologists worldwide
· Work closely with Amazon Web Services architects to replicate and resolve customer issues
· Utilize your extensive customer support experience to provide valuable feedback to internal AWS teams on service improvements
· Facilitate customer communication during critical events.
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