About the job
Assurity Trusted Solutions (ATS), a dedicated subsidiary of the Government Technology Agency (GovTech), has been a reliable partner for over a decade, providing a diverse range of products and services. Our offerings include infrastructure and operational services, governance and assurance services, as well as managed processes. In an ever-evolving digital and cyber landscape, where trust and collaboration are paramount, ATS is committed to fostering productive business outcomes through effective collaboration with GovTech, government agencies, and commercial partners to address cyber risks and enhance security frameworks.
We are seeking a skilled Cloud Infrastructure Engineer with expertise in Endpoint and Device Management. If selected, you will be offered a direct two-year contract with our team.
Key Responsibilities:
- Administer and sustain Microsoft Endpoint Configuration Manager (MECM) for software deployment, patch management, and device compliance.
- Execute imaging and reimaging tasks for desktops, laptops, and servers, ensuring adherence to standardization and security compliance.
- Provision new and existing endpoints and servers, encompassing installation, configuration, and lifecycle management.
- Oversee and troubleshoot Active Directory Group Policies (GPOs) to ensure optimal functionality and compliance.
- Provide Level 2 support for desktop, hardware, software, and network-related incidents.
- Conduct Quality Assurance testing for modifications to end-user equipment (e.g., security patching, application version upgrades).
- Collaborate with the IT support team to resolve escalated issues and liaise with vendors for hardware repairs when necessary.
- Possess hands-on experience with Windows 10 and the latest Windows 11 technologies.
- Evaluate and recommend hardware and software upgrades (e.g., Tech Refresh) for end-user equipment.
- Demonstrate a solid understanding of VDI Technology.
- Maintain detailed documentation of processes, configurations, and troubleshooting steps.
- Exhibit excellent problem-solving, analytical, and multitasking abilities.

