Cloud Engineer (Cloud Hosting) at NCS | Singapore

Lead the design, implementation, testing, and maintenance of robust network infrastructure systems, ensuring optimal performance and security.Collaborate effectively with the Team Leader to achieve critical system delivery deadlines.Prepare comprehensive technical documentation to support Project & Solutions Teams, and ensure proper handover of as-built documentation to Maintenance support teams.Engage proactively with back-line support and vendor resources to troubleshoot and resolve technical issues swiftly.Assist with the daily operations of the System Delivery team, contributing to overall project success.Undertake additional technical tasks as required to enhance team efficiency and effectiveness.

As a Network Security Engineer at NCS, you will be responsible for delivering centralized technical support at Level 1.5 for our diverse range of clients across the network, cyber, and server domains.Your Key Responsibilities:Participate in a 24x7 maintenance standby duty on a rotational basis as assigned by your team lead.Ensure that Service Level Agreements (SLA) are met for every incident.Manage escalations for issues that exceed the scope of Level 1 knowledge.Handle daily call assignments during office hours when not on standby.Be prepared to perform weekend or after-hours duties as required.Engage in preventive maintenance activities, including hardware inventory management.Oversee cases from initiation through to resolution.Promptly and accurately update incident tickets.Obtain necessary certifications to support key clients.Accept new assignments from the Operations Manager or Technical Services Manager as needed.

Join ncs as a Network Engineer and embark on a rewarding career where you will design, implement, and maintain advanced network systems. You will work closely with a talented team to deliver high-quality solutions for our clients, ensuring optimal network performance and security. If you are passionate about networking technologies and eager to contribute to innovative projects, we want to hear from you!

OverviewAs a Cloud Engineer specializing in AWS, you will play a pivotal role in the management and optimization of our cloud infrastructure. Your expertise will ensure that our server environments are robust, operating efficiently across both Windows and Linux platforms. Collaborating closely with our IT team, you will support a variety of projects and initiatives, focusing on cloud networking, system performance monitoring, security implementation, and disaster recovery solutions. Your contributions will be essential to maintaining the seamless operation of mission-critical applications and services. Your ResponsibilitiesAdminister and optimize AWS cloud services and infrastructure.Provide support and management for Windows and Linux server environments.Configure and manage cloud networking and routing essentials, including VPCs and security groups.Monitor system performance and troubleshoot issues effectively.Assist in the implementation of security measures and updates.Work collaboratively with the IT team on various projects and initiatives.Support backup and disaster recovery solutions maintenance.

Join ncs as a Senior Network Engineer, where you will play a crucial role in designing, implementing, and maintaining robust network infrastructures. You will collaborate with cross-functional teams to ensure optimal performance and security of our network systems.

Join our dynamic team at NCS as a Network & Security Engineer! We are on the lookout for skilled professionals to contribute to the maintenance and support of OneCare’s client network. Role OverviewIn this pivotal role, you will oversee the initial support and ongoing maintenance of network and security systems, ensuring that we deliver 24/7 onsite and remote troubleshooting assistance. Your responsibilities will include hardware replacements, implementing security patches, and upgrading firmware or software on various network and security devices, while consistently adhering to SLA contractual obligations. Your ResponsibilitiesNetwork and Security MaintenanceConduct regular network maintenance and system upgrades, including service packs, patches, and hot fixes.Manage hardware replacements by preparing replacement devices with the same firmware/software and patches as the faulty equipment, necessitating basic to intermediate configuration skills. Troubleshooting and SupportQuickly identify and resolve network and security issues.Provide technical support to end-users and escalate complex issues to senior engineers as needed.Document network problems and solutions for future reference.Possess basic to intermediate skills in switches, routers, and F5 devices.Demonstrate basic to intermediate skills in firewalls such as Fortinet, Checkpoint, and Palo Alto. Security ManagementComply with all client security and cyber hygiene policies and respond to security audits and vulnerability assessments. Incident ResponseParticipate in a 24/7 rotational standby to support clients, ensuring SLA compliance.Address network and security incidents effectively.Engage in incident response drills and post-incident evaluations.Adhere to all processes, including timely escalation to senior engineers. Documentation and ReportingMaintain accurate and up-to-date preventive maintenance reports as contractually required.Provide regular updates on incident tickets daily.Collaborate with fellow engineers to ensure comprehensive documentation of network and security procedures/SOP.

Join our dynamic team as a Desktop Support Engineer, where you will serve as the primary point of contact for customer desktop support. Your role will involve delivering timely assistance across various IT issues while ensuring compliance with software, licenses, and operational standards. Key responsibilities include:Providing comprehensive desktop support services, including receiving, prioritizing, documenting, and resolving end-user help requests, while escalating incidents as necessary to meet customer satisfaction and service level agreements (SLA).Executing imaging and re-imaging tasks for user systems.Conducting asset inventories to maintain accurate records.Facilitating technical escalations to third-party vendors or appropriate resolver groups when required.Updating incident records meticulously.Creating and revising work instructions and documenting standards and procedures as needed.

In the role of Network Engineer, you will play a pivotal role in executing network projects and providing maintenance support, particularly focusing on network architectures such as LAN, Data Centre, and WAN within the transport industry. Your hands-on involvement in network operations will be crucial to the success of our projects.As you grow in this position, you will take ownership of the technical design and implementation of robust technical solutions, ensuring the highest standards of customer satisfaction while enhancing professional standards.Responsibilities include:Overseeing and executing network infrastructure projects, encompassing Telecom Networks (LAN & WAN) and security systems.Managing project implementations in collaboration with project team members, ensuring successful delivery until commissioning.Supporting the Project Manager across various aspects of project execution, including network design, site preparation, and risk mitigation strategies.Delivering assigned tasks throughout the project lifecycle efficiently.Configuring networks/systems, troubleshooting issues, monitoring and testing system performance, and contributing to the design of technical solutions that meet customer requirements.Proactively identifying solutions to prevent potential problems and resolve technical issues.Coordinating with external vendors and user environments during the project cycle.Monitoring and assessing system performance and availability, implementing corrective actions to enhance service levels.Responding promptly to incidents, conducting root cause analyses, and providing timely status updates to relevant stakeholders.Implementing service continuity measures, including backup/restore procedures and disaster recovery plans, to ensure seamless business operations.Creating and maintaining thorough documentation for all deployed networks.Assisting in the preparation of proposals and solution presentations.Evaluating both internal and external business environments to develop a strategic vision for the organization.Achieving key certifications for partnerships with major vendors.

Join our team as a Senior Infrastructure Engineer specializing in Network. In this role, you will be pivotal in designing, implementing, and maintaining robust network solutions that enhance our operational efficiency. You will work collaboratively with cross-functional teams to ensure seamless connectivity and security across our infrastructure.Key responsibilities include:Designing network architecture to support business operations.Implementing security measures to safeguard our network.Monitoring network performance and optimizing configurations.Providing technical support and troubleshooting network issues.

We are looking for a talented and enthusiastic Infrastructure Engineer specializing in Intelligent Transport Systems to join our team. In this pivotal role, you will be responsible for designing, implementing, and maintaining robust IT infrastructure solutions that support our enterprise operations. Your expertise will be crucial in ensuring the reliability, performance, and security of our network systems across the organization.Key Responsibilities:Design, deploy, and manage both on-premises and cloud infrastructure solutions, including servers, networks, and storage systems.Administer and monitor enterprise systems such as Windows/Linux servers, Active Directory, DNS, DHCP, and virtualization platforms (e.g., VMware/Hyper-V).Implement system updates, patches, and configuration changes following best practices to enhance system stability.Conduct regular system performance tuning, backup and recovery operations, and security monitoring to maintain optimal infrastructure health.Work collaboratively with DevOps, security, and application teams to promote infrastructure scalability and reliability.Troubleshoot and resolve complex hardware, software, and networking issues as they arise.Automate infrastructure processes utilizing scripting languages such as PowerShell, Bash, or Python.Maintain comprehensive documentation for infrastructure architecture, configurations, and operational procedures.

About UsAt NCS, we are driven by a passion for technology. We connect people with technology, fostering community growth and transforming industries.We are actively seeking a Sales Manager to join our dynamic and diverse team at NCS!If you are dedicated to exceeding expectations, eager to exemplify excellence, and passionate about bridging the gap between people and technology, we invite you to connect with us!Your Mission:The Sales Manager will be pivotal in propelling NCS's sales initiatives, ensuring account penetration, qualifying prospects, supervising sales activities, planning sales processes, and closing sales opportunities within the relevant sectors. You will cultivate deep and trusted relationships with clients to nurture and expand future opportunities, concentrating on application-centric solutions.In addition to managing your sales and revenue targets, you will serve as a trusted advisor to clients, collaborating with the right teams at NCS to leverage expertise and thought leadership in delivering successful solutions.Reporting to the Sales Lead, you will collaborate closely with various teams across NCS, including Client Service Units, Lines of Businesses (LOBs), and NEXT Services, defining solution offerings and value propositions to maximize our chances of success. Your deep understanding of client business needs will be crucial in strategizing new growth plans.Key Responsibilities:Lead and expand your portfolio of accounts by engaging key decision-makers and selling NCS Application solutions to target customers.Stay updated on the latest technology trends and client business needs, coordinating across functional teams to assemble the winning team for successful solutions and contract closures.Achieve sales quotas by identifying and securing business from new and existing clients while ensuring customer satisfaction with NCS products and services.Manage and negotiate contract terms with both internal and external stakeholders.Build and maintain relationships at all levels within your designated client accounts.Develop compelling value propositions and successfully negotiate to close deals.Gain a thorough understanding of the organization’s offerings to manage pre-sales requirements effectively.Drive profitable wins that align with NCS’s core capabilities and growth strategy.

Join our team at NCS as a ServiceNow Developer! In this role, you will be responsible for designing, developing, and implementing ServiceNow solutions that enhance operational efficiency and streamline processes. You will work closely with stakeholders to gather requirements and translate them into technical specifications. Your expertise in ServiceNow will help drive our projects forward, ensuring that we deliver high-quality solutions on time.

NCS is searching for a visionary and technically skilled Solution Architect to spearhead the design, implementation, and governance of reusable solution assets that enable scalable platforms across various sectors. This role is pivotal, bridging pre-sales strategy, technical delivery, and the evolution of long-term assets—ensuring our solutions are robust, extensible, and comply with enterprise standards.Key Responsibilities:Technical Solution Sign-Off:Review and approve solution architectures for project proposals, ensuring alignment with asset strategy and scalability goals.Collaborate with pre-sales teams to shape compelling technical narratives and validate feasibility.Delivery Oversight:Oversee the implementation of technical systems during project delivery.Sign off on deployed solutions to ensure they meet architectural, performance, and security standards.Asset Architecture Ownership:Design and maintain the technical architecture of reusable solution assets.Define architectural blueprints, integration patterns, and scalability models for vertical expansion.Work closely with engineering leads to ensure consistent implementation across use cases.Cross-Functional Collaboration:Partner with product managers, engineering teams, and client stakeholders to translate business needs into scalable technical solutions.Act as a technical authority during client engagements, balancing innovation with practical delivery.Governance & Best Practices:Establish architectural standards, documentation practices, and review mechanisms.Mentor engineering teams on architectural principles and asset reusability.Stakeholder Communication:Serve as a liaison between technical and non-technical stakeholders, facilitating clear communication to ensure mutual understanding of proposed solutions.Risk Management:Identify and assess potential technical risks, developing strategies to mitigate them and ensure solution viability.Technical Expertise:Leverage your deep technical knowledge to guide the solution development process, ensuring robust and scalable architecture and design.

Join our team as a Network and Security Engineer where you will play a pivotal role in safeguarding our network infrastructure. You will be responsible for designing, implementing, and maintaining security measures to protect sensitive data and ensure the integrity of our network systems. Collaborate with cross-functional teams to develop and enforce security policies, conduct risk assessments, and respond to security incidents.

As an SAP HCM Consultant at NCS, you will play a vital role in configuring, designing, developing, implementing, and maintaining various SAP projects. Your expertise will be essential in providing consultancy services, specializing in ERP products, ensuring high-quality service delivery, and achieving exceptional customer satisfaction.Your Responsibilities:Investigate and resolve reported issues and errors, initiating necessary amendments and testing to ensure optimal system performance.Propose effective workarounds or alternative solutions, managing the selection process and estimating the resources and costs required to meet customer needs.Oversee changes to configurable items, including configuration management planning, identification, controls, and audits.Conduct thorough review and integration testing to guarantee the quality of deliverables prior to user acceptance testing (UAT).Create detailed technical design specifications and translate them into actionable tasks.Develop comprehensive test packages, execute testing procedures, and document results to uphold program quality.Maintain up-to-date system documentation to support ongoing project requirements.Ensure overall customer satisfaction through effective communication and follow-up.

Telco+ represents a strategic collaboration between Singtel and NCS, designed to empower telecommunications companies in their transformation journeys towards becoming future-ready digital entities. This initiative aims to enhance operational efficiencies and utilize data-driven insights to enrich customer experiences, while also augmenting capabilities to better serve enterprise segments. With the unparalleled expertise of Singtel and NCS in digital and technological services, Telco+ aspires to be the preferred service provider for telecommunications companies across the Asia Pacific and Middle East regions.Position OverviewThe Client Delivery Lead plays a pivotal role in ensuring the successful execution and delivery of projects within the Communications sector under Telco+. Collaborating closely with the Client Service Lead, this individual will integrate Telco+ offerings with a focus on AI and Cloud solutions to address critical business challenges faced by clients, delivering exceptional value-added services to drive their success. The Client Delivery Lead will oversee business value management, foster professional relationships with clients and stakeholders, and lead multifunctional project teams.Key ResponsibilitiesAs the primary point of contact for key clients regarding project and managed services delivery, you will:Oversee client account delivery services and participate actively in the programs under your purview.Coordinate teams across various Lines of Business (LOBs) to achieve revenue, quality, and customer satisfaction objectives.Capture insights from completed projects to enhance our collective knowledge base.Additionally, you will be expected to:Identify and cultivate mutually beneficial business opportunities to address client challenges.Support the presales solutioning process to ensure that proposed solutions are viable and executable within the defined project parameters and available resources.Utilize innovative technology and process improvements to conceptualize effective solutions.

Join our dynamic and diverse team at NCS as a Security Analyst (Threat Hunter)! We are looking for individuals who are passionate about cybersecurity and eager to make a significant impact.If you thrive on challenges, aim for excellence, and have a desire to integrate people and technology in innovative ways, we invite you to connect with us!Your Contribution:Proactively conduct threat hunts to identify potential malicious activities and incidents using advanced threat detection tools such as Carbon Black EDR, CrowdStrike EDR, and Cortex XDR when needed.Formulate hunting hypotheses and execute threat hunting focused on IOCs and TTPs, delivering weekly reports to management with findings and recommendations for countermeasures (e.g., development of Monitoring Rules).Investigate various TTPs associated with Advanced Persistent Threat (APT) groups that employ sophisticated tactics during cyber attacks.Collaborate with technical teams and the threat intelligence unit to provide timely warnings and support predictive analyses of malicious behavior.Contribute to enhancing threat detection capabilities by tuning and developing use cases for security information and event monitoring systems (SIEM) and other security controls.Develop attack detection and response playbooks.Advise clients on various threat modeling methodologies.

Join our dynamic team as an IT Security Officer where you will play a pivotal role in safeguarding our organization's information assets. You will be responsible for implementing robust security measures, conducting risk assessments, and ensuring compliance with industry standards. This is an exciting opportunity to work with cutting-edge technology in a collaborative environment.

Join NCS as a Project and Service Manager responsible for overseeing network infrastructure projects. You will lead a team, ensuring the successful delivery of services while meeting client expectations. Your expertise will be crucial in managing resources, timelines, and quality standards.