About the job
About Abridge
Founded in 2018, Abridge aims to revolutionize healthcare communication. Our innovative AI-driven platform enhances medical conversations, streamlining clinical documentation and allowing healthcare professionals to prioritize patient care.
We provide enterprise-level technology that converts patient-provider discussions into structured clinical notes in real-time, featuring advanced EMR integrations. With our unique Linked Evidence and auditable AI, we are the sole entity that aligns AI-generated summaries with verified data, enabling healthcare providers to quickly trust and confirm our outputs. As leaders in healthcare generative AI, we are establishing benchmarks for responsible AI application across health systems.
Our diverse team comprises practicing physicians, AI researchers, PhDs, creative minds, technologists, and engineers dedicated to enhancing healthcare experiences. We operate from offices in the vibrant Mission District of San Francisco, trendy SoHo in New York, and East Liberty in Pittsburgh.
The Role
**Position requires in-office presence three times per week at our San Francisco (Mission District) location.
In the role of Clinical Success Director, you will lead initiatives to deliver outstanding generative AI solutions for clinicians, directly impacting the alleviation of cognitive overload linked to clinical documentation. Your responsibilities will encompass collaboration with clients, partners, product managers, designers, data scientists, and healthcare experts to develop products that translate clinical conversations into actionable insights.
Key Responsibilities
Facilitate clinician empowerment by providing education and training for new users, creating supporting materials, and fostering relationships with clinical advocates and advisors.
Gather product feedback through expert insights on current clinical documentation approaches and work alongside product teams to establish a definitive clinical product roadmap.
Offer strategic product recommendations by synthesizing user feedback and generating documentation that illustrates how product enhancements can broaden our product's reach and elevate clinician experiences.
Develop and track end-user engagement and success metrics to showcase long-term value and impact.
Promote product features and direction to potential clients through the creation of sales materials, conducting product demonstrations, and more.

