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Client Value Partner at Multiverse | London

On-site Full-time

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Experience Level

Experience

Qualifications

We are looking for candidates who possess strong project management skills, excellent communication abilities, and a proven track record in client relationship management. A passion for education and technology is essential. Previous experience in a consulting or client-facing role, coupled with a strategic mindset, will be advantageous.

About the job

At Multiverse, we are revolutionizing the way individuals upskill in AI and technology. Our platform collaborates with over 1,500 companies to provide transformative learning experiences that reshape today's workforce.

We offer specialized apprenticeships that cater to individuals of all ages and career stages, equipping them with essential AI, data, and tech skills. Our learners have generated over $2 billion in ROI for their employers, significantly enhancing productivity and measurable performance.

In June 2022, we celebrated a significant milestone with a $220 million Series D funding round, co-led by StepStone Group, Lightspeed Venture Partners, and General Catalyst, achieving a post-money valuation of $1.7 billion and making us the UK's first EdTech unicorn.

With an operational presence and a growing team of over 800 employees, we are poised for ambitious expansion. Join us in our mission to empower the workforce to thrive in the AI era.

The Opportunity

As a Client Value Partner (CVP), you will be the key architect in driving customer success, focusing on long-term retention, growth, and demonstrable ROI. Your role will connect clients' strategic business goals with Multiverse's delivery capabilities, transforming apprenticeship programs from mere training initiatives into powerful workforce transformation engines.

You will lead the critical Implementation and Onboarding phase to ensure a successful launch while continuously delivering value, expanding accounts, and nurturing strategic partnerships with senior stakeholders.

Core Responsibilities

1. Implementation & Successful Launch Fulfillment

  • End-to-End Onboarding: You will serve as the primary accountability point during the implementation phase, managing the seamless transition from sales to live delivery.

  • Launch Excellence: Coordinate with internal teams (Admissions, Delivery, Product) to ensure timely enrollment of learners and adherence to program launch schedules.

  • Technical & Operational Set-up: Address early-stage risks by ensuring clients are equipped with the necessary infrastructure and set expectations for sustained success.

2. Delivering & Evidencing Value

  • ROI Translation: Actively demonstrate and communicate the value derived from our programs, ensuring clients recognize the impact on their business.

About Multiverse

Multiverse is an innovative upskilling platform focused on AI and technology adoption, dedicated to creating pathways for individuals to achieve their professional potential through transformative learning experiences.

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