Client Success Manager

Join Polar Analytics as a Customer Success Manager for North America, where you will play a key role in ensuring our clients achieve their goals and maximize their use of our analytics solutions. This is an exciting opportunity to engage with clients, understand their needs, and provide them with the necessary guidance and support to succeed. Your expertise will help shape their experience with our innovative products and services.

Join our dynamic team at Impact Clients as a Client Success Manager, where you will play a pivotal role in ensuring our clients achieve their desired outcomes and maximize the value of our services. As a fully remote position, you will have the flexibility to work from anywhere while collaborating with a talented team dedicated to client satisfaction.Your primary responsibilities will include building strong relationships with clients, understanding their needs, and proactively addressing any challenges they may face. You will work closely with cross-functional teams to ensure seamless communication and delivery of our solutions.

Position OverviewThe Client Success Architect II will take on a pivotal leadership role in shaping the development of enterprise data warehouses, data management, and reporting systems. This position is responsible for delivering data-driven solutions, crafting strategic roadmaps, and developing proprietary tools. A deep understanding of enterprise data models and the effective use of both relational and dimensional data sources is essential. Additionally, the role involves mentoring and developing team members.Key ResponsibilitiesReview and validate mapping sources using assigned customer data files.Proactively seek and arrange training opportunities to enhance your skills and knowledge.

Join Beeflow as the North America Regional Manager, where you will lead our strategic initiatives and drive business growth across the region. This is an exciting opportunity to make a significant impact on our expanding operations in the North American market. You will be responsible for overseeing all regional activities, developing strategic partnerships, and enhancing our market presence.

About AirwallexAirwallex is the premier unified payments and financial platform designed for global enterprises. Through our distinctive blend of proprietary infrastructure and advanced software, we empower more than 200,000 businesses around the world—including industry leaders such as Brex, Rippling, Navan, Qantas, and SHEIN—with fully integrated solutions for managing business accounts, payments, spend management, treasury functions, and embedded finance at a global scale.Founded in Melbourne, our team consists of over 2,000 exceptionally talented and innovative individuals across 26 global offices. With a valuation of US$8 billion and support from top-tier investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is at the forefront of developing the future of global payments and financial services. If you're set to engage in the most ambitious work of your career, we invite you to join us.Attributes We ValueWe seek dynamic builders with a founder-like spirit who are eager to make a real impact, experiencing accelerated learning and genuine ownership of their work. You possess strong expertise relevant to this role, coupled with sharp analytical skills, and are inspired by our mission and operating principles. You act swiftly with sound judgment, delve deeply with curiosity, and make decisions grounded in foundational principles, balancing speed with thoroughness.Humility and collaboration define you; you transform innovative ideas into tangible products and ensure the completion of tasks from start to finish. You leverage AI to enhance productivity and resolve issues promptly. Here, you will address intricate, high-visibility challenges alongside exceptional colleagues while advancing your career as we shape the future of global banking. If this resonates with you, let’s create what’s next together.About the TeamSince entering the North American market in 2021, Airwallex has gained significant traction in both the US and Canadian markets, making North America a strategic focus for our growth. We are actively expanding our presence in the region with an established US entity and a growing footprint in Canada. Our adaptable and scalable solutions ensure that every client, regardless of size or complexity, can effectively utilize our financial platform tailored to meet their operational needs and growth ambitions.As part of our Global Leadership Team—a collaborative group of operators, strategists, and innovators—you will be instrumental in executing Airwallex’s mission to empower businesses to operate seamlessly across borders.

Emplifi offers a unified platform for social media management, trusted by over 20,000 brands worldwide. The platform combines tools for marketing, commerce, customer care, analytics, and AI, all designed to help clients improve satisfaction, drive sales, and strengthen brand loyalty. The Customer Success team plays a central role in guiding clients through onboarding and ongoing use of Emplifi’s products. By working closely with a large social media data set and a full suite of customer experience tools, the team helps clients make the most of Emplifi’s technology and supports business growth across industries. Collaboration is global, with colleagues in cities such as Sydney, Sao Paulo, New York, and Singapore. The company values professional development and encourages team members to grow as both customer success professionals and social media advisors. Role overview The Customer Success Manager for North America acts as a client advocate, focusing on building strong relationships, supporting retention and renewals, encouraging product adoption, and identifying opportunities for account growth. This position manages contract renewals and upsell opportunities within a defined client portfolio. The role is remote and open to candidates across North America, with preference for those in the Eastern time zone. What you will do Client relationship management Act as the main point of contact for assigned customer accounts Develop and maintain strong, lasting relationships to promote satisfaction and loyalty Understand each client’s objectives and connect Emplifi’s solutions to their goals Onboarding Oversee the onboarding process for new clients, ensuring a smooth and timely adoption of the platform Coordinate with internal teams to accelerate service delivery and keep onboarding on track

Greetings! I’m Jared , and I’ve had the privilege of being a part of Ashby for the past three years, initially as the founding member of our Startup Customer Success team. Over this time, I’ve played a key role in developing our onboarding and success strategies tailored for startups. Currently, our dynamic team comprises nine talented individuals across the US, Canada, and EMEA, and we’re thrilled to welcome a new Customer Success Manager for Startups in the US or Canada .At Ashby, our Startup Customer Success Team is dedicated to empowering our early-stage customers. They are not just adopting our software; they are embracing a culture of hiring excellence that will become integral to their organizations.As a Customer Success Manager, you will develop top-notch onboarding materials, insightful documentation, and engaging webinars that equip our customers to become self-sufficient. You will also provide support through email and customer calls as necessary. This mid-level role requires a minimum of 2 years of experience in roles such as Startup Customer Success Manager, Account Manager, or Program Manager.In this position, you will manage a portfolio of customers, acting as their primary contact in our shared inbox, and engaging in customer calls as per our SLAs. You’ll also take charge of medium to large-scale projects crucial to our team’s operations. Some of the exciting projects you might work on include:Developing an in-app onboarding experience using CommandAICreating a live foundational webinar series along with recorded contentIncorporating retention best practices into our customer engagement strategies that extend beyond onboardingWhat We’re Looking For:You have 2+ years of customer-facing experience with complex, evolving products (think tools like Zapier, HubSpot, and Acuity Scheduling) OR you have experience in Recruiting/Recruiting Operations as an Ashby user.You thrive on becoming a subject matter and product expert, delivering outstanding experiences as you assist our customers in navigating complex challenges. You relish diving deep with customers to identify their needs and suggest optimal solutions.You excel in defining the scope of challenges and crafting comprehensive solutions both independently and collaboratively. You possess a knack for identifying issues, mapping out various solutions, and taking decisive action based on informed reasoning.You have a keen attention to detail and a commitment to continuous improvement, ensuring that both our processes and customer experiences evolve positively.

StackAdapt stands as the premier technology firm that empowers marketers to effectively reach, engage, and convert their target audiences with unmatched precision. With an astonishing 465 billion automated optimizations executed every second, our AI-driven StackAdapt Marketing Platform seamlessly integrates brand and performance marketing to deliver quantifiable results throughout the entire customer journey. The most innovative marketers opt for StackAdapt to orchestrate impactful campaigns across programmatic advertising and diverse marketing channels.The Manager of Client Success will spearhead a team of Client Success Managers, providing exemplary customer service and acting as trusted advisors for clients utilizing our platform in a self-serve manner. Your team will engage with a multitude of clients throughout all stages of the customer lifecycle, offering high-impact consultations and support aimed at helping them fulfill their business goals while increasing their investment in the StackAdapt platform. Reporting directly to the Vice President of Client Services, you will enhance efficiencies, boost business performance, cultivate enduring client relationships, and innovate the next generation of services at StackAdapt. The ideal candidate is highly analytical, client-oriented, and driven by a passion for achieving outstanding results for clients efficiently. You will establish industry-leading support practices, stimulate revenue growth, and deliver exceptional customer experiences at scale. Success in this position demands adaptability, creative problem-solving skills, and a growth-oriented mindset. StackAdapt embraces a remote-first culture; however, we are prioritizing candidates situated in the Pacific or Mountain time zones within Canada or the United States for this role.

Role Overview Rystad Energy is hiring a Marketing Manager to focus on the North American market. This position is based in Houston, Texas. What You Will Do Develop and lead marketing strategies for North America Increase brand visibility through targeted campaigns Drive engagement with campaigns tailored to the region's audience Work closely with teams across the company to align marketing with business goals Support the growth of Rystad Energy’s presence in the North American market Location Houston, Texas, United States

Job PurposeAs a Senior Customer Success Manager (Sr. CSM) at Unily, you will leverage your extensive experience and industry best practices to partner with clients, ensuring they fully realize the value of our innovative product offerings. Your primary focus will be on enhancing client retention, satisfaction, revenue growth, advocacy, and product adoption. The ideal candidate will effectively navigate relationships with multiple stakeholders both within Unily and at the client organization, embodying a perfect blend of relationship management and business acumen. You will confidently share your expertise with the broader team and act as a strong customer advocate, while also positively representing Unily within the client’s business.Main Responsibilities:Serve as the main point of contact for a diverse portfolio of customers, cultivating trusted advisor relationships and advocating for the customer’s needs within the company.Collaborate with clients to define essential goals and key performance indicators that measure success.Guide clients in achieving their objectives and increasing product adoption by comprehensively understanding their vision and requirements.

Join Robin Radar Systems as our Marketing Manager for North America and spearhead initiatives to enhance brand visibility and credibility in the defense and aviation sectors!In this pivotal role, you will act as a commercial growth partner, driving sales through effective market engagement and strong positioning. Your primary focus will be on the Defense & Security sector, while also supporting our Avian radar initiatives. Collaborating closely with our global marketing team based in the Netherlands, you will leverage strategic thinking to adapt our global excellence to meet local market expectations. This position reports directly to the Head of Marketing.Key ResponsibilitiesCommercial Marketing & Sales Enablement: Tailor global messaging for the US defense procurement landscape and support high-value bids, ensuring alignment with buyer expectations.Brand Positioning & Credibility: Enhance our reputation within the US defense ecosystem through thought leadership contributions and PR activities coordinated with global communications.Events & Field Marketing: Oversee US participation in key trade shows and conferences, ensuring impactful events through targeted messaging and structured follow-up.Digital & Market Activation: Direct US-targeted digital positioning and provide feedback to global digital teams for alignment with commercial goals.Market & Competitive Intelligence: Monitor developments in US defense and aviation, track evolving buyer expectations, and translate market signals into actionable insights for global teams.Avian Segment Support: Allocate approximately 20% of your efforts to adapting messaging for US airports and wind energy customers, ensuring clear differentiation from defense positioning.Global Coordination: Identify material gaps and coordinate with global teams to equip the US sales team with essential tools for success.

SPS North America seeks a Client Services Associate based in New York. The position centers on supporting clients and maintaining high standards of service. What you will do Respond to client inquiries with accuracy and professionalism Manage service requests to ensure prompt resolution Foster strong, ongoing relationships with clients Communicate clearly to keep clients informed at every stage Role focus This role plays a key part in delivering attentive service and making sure clients feel valued. Timely responses and consistent communication are central to success in this position.

Primary ResponsibilitiesClient Relationship ManagementAct as the main point of contact for clients after the onboarding process is finalized.Facilitate regular performance discussions (bi-monthly or monthly) to assess campaign results, agree on priorities, and strategize next steps.Cultivate strong client relationships through regular communication, transparent expectations, and performance insights linked to campaign results.Identify potential growth avenues, testing strategies, and upsell opportunities within the campaign framework.Performance Strategy and Optimization DirectionOversee campaign management within Audiohook’s systems (including the User Interface, CRM, and other designated tools).Analyze campaign performance trends and translate findings into actionable recommendations (creative, targeting, budget allocation, KPI strategies).Collaborate with internal teams to execute optimization plans and ensure progress towards campaign objectives while safeguarding margin targets.Conduct thorough campaign audits: highlight successes, identify challenges, recommend tests, and document learnings.Communication – Internal and ExternalServe as the liaison between clients and internal teams regarding priorities, timelines, and deliverables.Proactively share pacing summaries, performance insights, and strategic recommendations aligned with campaign goals.Promptly escalate any potential risks (performance, tracking issues, creative challenges, budget constraints) to maintain client confidence.Budget Management, Forecasting, and Client ReportingLead discussions on budget pacing with clients, ensuring alignment on utilization, scheduling, and campaign expectations.Identify margin or performance issues and coordinate mitigation strategies with Revenue Operations leadership.Contribute to forecasting, health reporting, and renewal planning for all accounts.Key Outputs / DeliverablesQuarterly Business Reviews (QBRs), Monthly Business Reviews (MBRs), campaign performance narratives, testing plans, renewal and expansion proposals, client health assessments, escalation briefs.

Role Overview Keeper Security is hiring a Manager, North America Commercial Sales to lead a team of inside sales representatives. This is a fully remote position, open to candidates in select locations across the United States. Keeper Security develops cybersecurity solutions trusted by millions of users and organizations worldwide. The company’s software supports 23 languages and reaches customers in more than 150 countries. About Keeper Security Keeper Security is recognized for its work in cybersecurity software, protecting organizations and individuals in over 150 countries. The company is known for its zero-knowledge and zero-trust security models, designed for easy integration into various IT environments. Keeper’s flagship product, KeeperPAM®, is an AI-powered, cloud-native platform that helps defend against cyber threats by securing passwords, infrastructure secrets, remote connections, and endpoints with strong access controls. Keeper has been recognized in the Gartner Magic Quadrant for Privileged Access Management (PAM). Learn more at KeeperSecurity.com. What You Will Do Lead and manage a team of inside sales representatives focused on converting leads and driving revenue growth. Develop and implement sales strategies to consistently meet and exceed monthly and quarterly sales targets. Monitor and assess individual and team performance, providing coaching, training, and constructive feedback to enhance productivity. Conduct regular one-on-one meetings with sales representatives to review performance, address challenges, and strategize for success. Who We’re Looking For This role reports to the Senior Director of NorAm SLED & Commercial Sales. The ideal candidate brings hands-on experience working with value-added resellers (VARs), distributors, and reseller partners to co-sell, co-market, and close deals. Strong partner channel management is essential, with a focus on building active, engaged partnerships rather than collecting logos.

Role overview beyond seeks a General Manager to oversee operations throughout North and South America. This is a remote role available to candidates in the US, though some city restrictions apply. What you will do Lead teams based in several countries and cultures Advance strategic initiatives that align with business objectives Strengthen operational efficiency across the region Foster a culture centered on excellence and accountability Address the complexities of working in diverse markets Work to optimize performance and maintain client satisfaction Requirements The ideal candidate brings experience managing teams and business operations across the Americas. Strong strategic skills, operational expertise, and a dedication to client service are required.

Join Agicap as a Regional Marketing Manager for North America, where you will play a pivotal role in shaping our marketing strategies across a diverse range of channels. Your primary focus will be to drive brand awareness and customer engagement in the North American market through innovative campaigns and data-driven insights.

The Senior Client Success Manager at Bazaarvoice, Inc. focuses on building strong relationships with clients and supporting their success with the company’s solutions. This position is based in Austin and centers on client satisfaction and ongoing engagement. Role overview This role leads key partnerships, working closely with clients to understand their goals and challenges. The Senior Client Success Manager collaborates with teams across Bazaarvoice to ensure clients receive the service and results they expect. What you will do Guide strategic partnerships with assigned clients Identify client needs and coordinate solutions Work with internal teams to deliver consistent, high-quality service Support client engagement and retention efforts Impact Your work in this position directly supports client growth and satisfaction, helping to maintain long-term relationships and positive outcomes for both clients and Bazaarvoice.

Role overview Dr. Reddy's Laboratories Limited is hiring a Head of Pharmacovigilance for North America. This position is based in Princeton and leads all pharmacovigilance efforts in the region. The role centers on patient safety and upholding regulatory standards throughout North American operations. What you will do Direct all pharmacovigilance activities for North America, ensuring effective oversight of drug safety operations Maintain compliance with both regional and international drug safety regulations Collaborate with cross-functional teams to enhance and support drug safety processes Contribute to the company's mission of providing high-quality healthcare solutions

Role overview The Director of Events for North America leads the vision and execution of On Running’s event strategy across the region. This role shapes how the brand connects with communities and drives commercial results through events, ensuring each initiative supports both North American goals and the company’s global direction. Reporting to the Head of Brand Experience for North America, the Director collaborates closely with teams in New York City and Portland, building strong cross-functional relationships to strengthen On’s presence in the market. What you will do Develop and implement a unified event strategy for North America that advances brand and business objectives. Lead, coach, and support a high-performing events team, fostering accountability and ongoing growth. Oversee large-scale, complex projects that shape On’s impact in the North American market. Set direction for the events budget, ensuring resources are used effectively and financial targets are met or exceeded. Build strong working relationships across teams and locations to deliver initiatives smoothly and encourage open knowledge sharing. Streamline processes and secure stakeholder buy-in, keeping regional execution aligned with global frameworks. Work closely with the Global Events team to align on strategy, bringing regional insights into worldwide planning and ensuring local relevance. Guide the creation of regional event toolkits, balancing global consistency with local needs. Make key decisions for the events area, using data and sound judgment to address challenges as they arise. Monitor trends and anticipate challenges, preparing the team to handle future needs and strategic shifts. Ensure all events support brand-building and commercial KPIs, using measurement frameworks that connect experiential work to business outcomes. Location This position is based in New York City or Portland.