Client Success Manager

As a Client Success Manager at Madhive, you will play a pivotal role in ensuring our clients achieve their desired outcomes using our innovative solutions. You will be responsible for building strong relationships with clients, understanding their goals, and providing tailored support to help them succeed. Your expertise will help clients navigate our platform effectively, driving their satisfaction and loyalty. Join us to make a significant impact on our clients' success stories!

Madhive stands at the forefront of the local media revolution, offering a fully customizable operating system designed to empower media professionals in building successful, distinctive, and efficient businesses. Our platform enables sales teams to extend their reach into streaming, effectively connecting local advertisers with the communities they serve. With the unique capability to engage local audiences on a national scale, backed by premium supply partnerships and comprehensive tools for planning, targeting, and measuring full-funnel campaign outcomes, Madhive powers campaigns for over 30,000 small and medium enterprises daily, driving the evolution of local media.We are excited to invite applications for the Product Designer II position within our Activation Pillar. This role centers around the "point of action"—crafting design strategies that facilitate how customers execute, optimize, and scale their media investments. While our core is adtech, the challenges we tackle involve complex financial transactions, high-throughput workflows, and data-rich automation, making it an appealing opportunity for designers with backgrounds in Fintech or Martech. As part of a talented team of designers, you will collaborate closely with Product Managers, Engineers, and Researchers to develop the next generation of activation tools.This position requires in-office work at our NYC or Redwood City, CA locations 2-3 days a week.

Madhive stands as the foremost independent and fully customizable operating system designed to empower local media professionals in establishing profitable, distinctive, and efficient businesses. Our platform enables sales teams to extend their reach into streaming, seamlessly connecting local advertisers to their respective communities. With an unparalleled capability to target local audiences on a national scale, combined with premium supply partnerships and comprehensive tools for planning, targeting, and measuring full-funnel campaign outcomes, Madhive is at the forefront of local media evolution, powering campaigns for over 30,000 small and medium businesses daily.Sales Enablement Lead, Digital Out of Home (DOOH)The OpportunityMadhive is on a dynamic journey to enhance its Digital Out of Home (DOOH) offerings and is in search of a Sales Enablement Lead who will spearhead adoption, execution, and internal alignment across this innovative channel.This pivotal individual contributor role operates at the nexus of strategy, revenue enablement, and operations. You will be the go-to internal expert for DOOH, equipping sales teams with the tools they need to effectively position and scale DOOH initiatives. You will also collaborate with cross-functional teams to shape inventory strategy while ensuring operational readiness as demand increases.This position is perfect for individuals who excel in rapidly evolving environments and have a knack for establishing structure, clarity, and repeatability in fast-paced settings.Key ResponsibilitiesSales Enablement & Revenue SupportAct as the internal DOOH authority for Sales, Enterprise, and Customer Success teams.Create positioning, playbooks, pitch materials, and training resources to bolster seller confidence and consistency.Assist in strategic sales cycles, especially for complex or enterprise-level opportunities.Recognize common objections and refine messaging to enhance adoption and close rates.Inventory & Supply Strategy SupportCollaborate with supply and operations teams to enhance DOOH inventory strategy and packaging.Identify high-value verticals and venue groupings to support scalable offerings.Gather market feedback and seller insights to drive supply prioritization.Operational Alignment & ExecutionWork alongside Product, Operations, Ad Ops, and Finance teams to ensure DOOH readiness and clarify processes.

About UsWelcome to Sunset, a rapidly expanding tech startup dedicated to assisting venture-backed companies in a smooth and dignified wind-down process. As your all-in-one solution for dissolutions, we manage all legal, tax, and operational tasks associated with shutting down.In just two years, we have successfully guided hundreds of startups through their closure, generating significant revenue and securing $5.5 million in funding from some of the industry's leading entrepreneurs and investors to enhance our mission of supporting founders as they transition to their next venture.Our dynamic team is located in Brooklyn, NY, and we’re eager for you to become a part of our journey! Learn more about Sunset here.About the RoleAs part of our ongoing expansion, Sunset is looking for an enthusiastic Client Success Manager based in New York City (or open to relocation), who will report directly to the Director of Client Success. In this pivotal role, you will play a dual function: providing proactive support to clients throughout the dissolution process and assisting with essential tasks such as dissolution filings and capital redistribution to investors.As a Client Success Manager, you will oversee a dedicated portfolio of clients through every phase of their company's wind-down journey. This hands-on role merges client support with in-depth operational execution, where your success will be evaluated based on speed, precision, and client trust, rather than revenue or renewals.This position is integral to Sunset’s client success operations, with opportunities for advancement into senior individual contributor or team leadership roles as the company grows.About YouYou excel at organization and are adept at planning and prioritizing tasks to ensure that no issues are overlooked, deadlines are consistently met, and clients receive an exceptional experience.You thrive on interpersonal interactions; engaging with clients over the phone and developing strong relationships is your forte.You possess empathy, establishing genuine connections with customers to reassure them during one of the most challenging times in a founder’s journey.You are comfortable making judgment calls and advancing work despite ambiguity and high-stress situations.

Nexxen builds data-driven advertising technology for advertisers, agencies, publishers, and broadcasters around the world. Its platform includes a demand-side platform (DSP), a supply-side platform (SSP), and the Nexxen Data Platform, supporting advanced TV and digital advertising strategies. The company emphasizes customer centricity, curiosity, and open collaboration. Team members are encouraged to bring these values to their daily work as they help shape the future of advertising. Fraud Notice Nexxen never requests payment during the hiring process and does not endorse financial schemes. If you receive suspicious messages or requests claiming to be from Nexxen, contact infosec@nexxen.com to verify. More information is available at the Nexxen Fraud Alert and Notice. Role overview The Senior Client Success Manager oversees managed service campaign management and programmatic PMP deal execution for Nexxen’s clients. This position manages a portfolio of high-value advertiser relationships, focusing on long-term satisfaction, retention, and revenue growth. What you will do Serve as the main point of contact for clients, applying technical knowledge across Nexxen’s SSP, DMP, and deal infrastructure. Lead advanced campaign execution and provide actionable, data-driven insights. Work with internal teams to identify partnership opportunities and shape account strategies. Advise clients on investment decisions related to advertising campaigns and technology. Establish best practices for campaign management and deal execution. Mentor junior colleagues and help refine internal processes for greater efficiency and client impact. Location This role is based in New York.

Join Madhive as an Engineering Manager, Targeting, where you will lead a talented team of engineers in driving innovation and enhancing our targeting technology. In this role, you will be responsible for overseeing project development, ensuring high-quality code, and fostering a collaborative environment that empowers engineers to excel. Your leadership will help shape the future of our products and services, making a significant impact in the digital advertising space.

Overview: Join Guidepoint and be a key player in our success. Guidepoint is in search of a dynamic and entrepreneurial Client Success Manager to lead the strategy for our Insights expert call and transcript library product tailored for our Corporate Healthcare or Institutional Investment/Equity clients. In this pivotal role, you will act as a bridge between our clients and sales teams, driving engagement and revenue growth for our expanding Insights product line. Utilizing your strong CRM skills, exceptional organizational capabilities, and meticulous attention to detail, you will collaborate across departments to maximize product usage among active trials and subscribing clients. This highly visible role will involve close collaboration with Insights group heads to devise strategic plans aimed at enhancing client engagement and retention. This is a hybrid role based in New York City.

UpClear is a leading provider of SaaS revenue management software utilized by some of the most renowned consumer goods brands globally. Our platform encompasses Trade Promotion Management, Trade Promotion Optimization, Integrated Business Planning, and Revenue Management.With a client base exceeding 80 brands across more than 30 countries, our growth trajectory is impressive and unwavering; we have proudly featured on the Inc 5000 list of the fastest-growing private companies for nine consecutive years.Headquartered in the vibrant New York City, we also have international offices in London, Paris, and Singapore.Note: This position necessitates four days of on-site collaboration each week at our office located on West 22nd Street in New York City.

Job Title: Director of Client SuccessLocation: New York, NY or Atlanta, GA; Remote options availableAbout Us:At ClarityPay, we are on a mission to revolutionize the point-of-sale credit landscape, delivering unparalleled value to merchants. With offices in both NYC and Atlanta, our rapidly expanding fintech company equips large merchants with customizable “Pay-Over-Time” solutions, including monthly installment plans, Buy Now Pay Later (BNPL), and revolving credit products. We tackle complex credit challenges with agility, precision, and smart technology to ensure optimal outcomes for our partners.Our clients depend on us to enhance their customer service, foster growth, and cultivate loyalty. Our core values—merchant-first mentality, data-driven insights, a commitment to understanding the 'why', relentless learning, and teamwork—drive our dedication to providing outstanding customer experiences at both speed and scale.Role Overview:We are looking for a dynamic Director of Client Success to oversee a portfolio of clients, fostering success and advocacy for ClarityPay. This role entails onboarding clients and managing daily program operations. You will strengthen client relationships, drive performance to meet objectives, tackle critical issues, and ensure overall client satisfaction. Alignment of client expectations will be your priority as you work towards achieving shared goals. Analyzing data and feedback will be essential for identifying improvement opportunities and executing them effectively. Collaboration with cross-functional teams, including Business Development, Marketing, Product, Operations, Risk, Finance, and Legal, will be key.Key Responsibilities:Act as the primary liaison, facilitating communication between clients (merchants, service providers, and platforms) and internal teams (e.g., Product, Operations, Legal).Lead the client implementation work plan, ensuring a smooth transition in partnership with Business Development and internal teams (e.g., Product, Compliance, Marketing, Risk, Operations, and Finance) and client representatives.Set clear performance expectations with clients and internal stakeholders, track progress, and report outcomes.Continuously monitor and assess performance and customer experience metrics.Create growth and success strategies, identify opportunities for improvement, present analytical insights, and ensure program performance aligns with overall strategy.Manage day-to-day client inquiries and challenges to enhance client satisfaction.

Join Madhive as an Executive Program Manager, where you will lead high-impact initiatives that shape the future of our advertising technology platform. Your strategic thinking and exceptional project management skills will drive the successful execution of programs that align with our business goals. Collaborate with cross-functional teams to ensure seamless integration of projects and deliver exceptional results that elevate our client experiences.

As a Customer Success Manager at plot, you will play a pivotal role in ensuring our clients achieve their desired outcomes while using our innovative solutions. You will be the voice of the customer, working closely with them to understand their needs, address their concerns, and drive product adoption. Your proactive approach will help foster long-lasting relationships and contribute to our clients' success.

Join our dynamic Client Services team at InfoSum, where we blend expertise in customer success, support, and solutions engineering to drive exceptional value for our clients. As a Customer Success Manager (CSM), you will play a pivotal role in empowering our clients to maximize their utilization of the InfoSum platform. Your efforts will ensure not only the effective use of our services but also facilitate regular feedback on client use cases to enhance our offerings.About the Customer Success Team:Our Customer Success team is dedicated to understanding and championing our clients’ needs. We focus on consulting clients regarding their 1PD strategies, platform usage, and fostering partnerships. By relaying essential client requirements and collaborating across departments, we aim to drive renewals, tackle platform challenges, facilitate upselling, and address legal queries, ensuring our clients receive the highest level of service.Role Overview:The CSM will be responsible for managing and expanding a diverse portfolio of both standard and strategic accounts. You will collaborate closely with client engineering, product operations, and commercial teams to implement various use cases. Your day-to-day interactions with clients will ensure they derive maximum value from the InfoSum platform, thus keeping them actively engaged. Your role will also involve upselling, renewing contracts, and beginning to demonstrate thought leadership within the organization.Key Responsibilities:Facilitate daily interactions with designated partners.Serve as the primary advocate for clients, navigating internal processes at InfoSum and with clients to deliver optimal outcomes.Provide analytical insights and actionable recommendations to clients.Monitor performance metrics to ensure InfoSum is achieving the best possible outcomes for clients and their partners.Develop and implement go-to-market strategies for premium accounts with multiple use cases.Organize and execute quarterly business reviews and regular meetings.Maintain a systematic and organized account management process to oversee deadlines and seamlessly introduce new revenue initiatives.Undertake additional responsibilities as required by the business.

Role Overview cinder is looking for a Customer Success Manager in New York to strengthen client relationships and support customer satisfaction. This role centers on helping customers reach their goals with cinder’s products and ensuring they see real value from our services. What You Will Do Build and maintain strong connections with clients to understand their needs and objectives Guide customers through onboarding, making sure their experience is smooth and effective Collect and share customer feedback with internal teams to improve our offerings Encourage adoption of best practices to help customers succeed Promote customer loyalty by supporting ongoing engagement and satisfaction Location This position is based in New York.

Role Overview Metergy Solutions is looking for a Client Success Manager based in New York, New York. This role centers on helping clients reach their goals using Metergy’s products and services. The Client Success Manager serves as the main contact for clients, guiding them from onboarding through ongoing support. What You Will Do Act as the primary point of contact for assigned clients Guide clients through onboarding and answer their questions Analyze client needs and develop tailored strategies to support their objectives Work closely with internal teams to optimize client outcomes Identify opportunities for upselling and recommend solutions Foster long-term client relationships and ensure satisfaction

About NevisNevis is pioneering the world’s first AI-driven wealth management platform, having achieved remarkable growth in just nine months. With over $50 billion in assets under management and projections to exceed $100 billion by year-end, Nevis is backed by top-tier investors, including Sequoia Capital, ICONIQ, and Ribbit, raising a total of $40 million. This positions Nevis among the most highly funded and rapidly expanding Series A startups in Europe.The RoleWe are in search of a dedicated Customer Success Manager who is passionate about fostering relationships with our clients and ensuring they fully embrace our innovative products. As the primary liaison between our Product team and the community of Registered Investment Advisors (RIAs) utilizing Nevis, you will collaborate with elite investment professionals to enhance their operational efficiency, allowing them to devote more time to their clients.Your responsibilities will also include creating a feedback loop that channels valuable insights from users to our internal teams. You will partner with a talented group of AI engineers, researchers, and designers to develop groundbreaking AI solutions in the wealth management sector.If you are genuinely enthusiastic about empowering individuals through sophisticated technology and derive satisfaction from quickly resolving challenges for others, you will thrive in this environment.What You’ll DoManage the relationship with Nevis’ daily users, overseeing their journey from onboarding to becoming power users.Develop processes and tools to track and enhance user engagement with our products.Conduct in-depth research by interacting directly with customers to identify how Nevis can better serve them.Guide customers in understanding and utilizing new products and features effectively.Gather, organize, and present insightful product feedback to pertinent stakeholders within our Product team.Provide timely and relevant insights to assist our founders and team members in prioritizing decisions across commercial strategy and product development.Who You AreYou possess 4+ years of experience in strategy consulting or a client-facing role.Strong communication skills, with the ability to build relationships and influence stakeholders.A passion for technology and its potential to transform client experiences.

Nexxen develops data-driven advertising technology for advertisers, agencies, publishers, and broadcasters. The platform brings together a demand-side platform (DSP) and a supply-side platform (SSP), all linked by the Nexxen Data Platform. The company’s culture is built on customer centricity, curiosity, and collaboration without ego. The team values hustle, commitment, and creative problem-solving. Important: Nexxen does not ask for payment or promote financial schemes during hiring. For any suspicious job postings or communications, contact infosec@nexxen.com to confirm authenticity. Role overview The Client Success Manager, based in New York, leads managed service campaign management and oversees programmatic PMP deal execution. This position serves as the main contact for a portfolio of advertiser relationships, working to improve satisfaction, retention, and growth. What you will do Oversee campaign management and execution for managed service and programmatic PMP deals Act as the primary contact for assigned advertisers Use technical knowledge across Nexxen’s product suite, including SSP, DMP, and deal infrastructure Analyze account performance and suggest new solutions Participate in the RFP process and identify upsell opportunities through reporting and measurable results Work closely with Strategic Sales, Ad Operations, and Supply teams to ensure campaigns and deals are set up and optimized effectively

ABOUT THE ROLE Rightway Healthcare is seeking a driven and operationally adept Client Success Manager (CSM) to enhance our Care Navigation team. In this pivotal role, you will serve as the key contact for a diverse array of client accounts, ensuring their experience with our services is not only seamless but exceptional. This role is crucial to our success; the ideal candidate will cultivate strong relationships with essential stakeholders, including brokers, carriers, and TPAs. You will deliver value, satisfaction, and measurable outcomes aligned with our clients' business objectives while ensuring the 'voice of the client' influences our internal collaborations with cross-functional teams. Your contributions will significantly affect client retention, satisfaction, and the overall growth of the company. WHAT YOU’LL DO Relationship Management: Own and nurture the overall client relationship, establishing long-lasting connections and acting as a trusted advisor. Be the first point of contact for day-to-day inquiries from both external and internal stakeholders. Proactive Client Engagement: Adopt a strategic approach to build insightful relationships with clients and their stakeholders. Throughout the client journey, focus on understanding their goals, providing tailored solutions, and identifying opportunities for growth while preventing potential issues. Success Metrics and Reporting: Monitor client health, making data-driven decisions to support strategic planning and growth initiatives. Analyze trends and generate insights to innovate solutions that enhance value and resolve issues, delivering quarterly business reviews to clients and stakeholders. Upselling & Renewals: Oversee the entire renewal process while identifying opportunities for upselling and cross-selling additional services to elevate the client experience and support organizational growth. Cross-functional Collaboration: Collaborate with Sales, Implementation, Product, Marketing, Analytics, and Support teams to ensure a cohesive approach to client success, bringing client insights into meaningful discussions with stakeholders to improve services.

The OpportunitySince its inception in 2005, MDCalc has become an indispensable resource for clinicians, enhancing patient outcomes through its innovative tools. With over 65% of physicians globally utilizing MDCalc, we stand out as the premier medical reference at the point-of-care, providing clinical decision support across more than 50 specialties and 200 patient conditions.To further bolster our growth, we are seeking a dynamic Client Success Manager (CSM) to join our expanding Life Sciences Business Unit (LSBU) team. This role is crucial in supporting our pharmaceutical partners and ensuring the seamless execution of our campaigns. If you thrive in a fast-paced, collaborative environment and are eager to help shape a leading client success function, this is your opportunity.The RoleAs a Client Success Manager, you will elevate partnerships, anticipate client needs, and bring clarity to every interaction. You will guide pharmaceutical brand teams through the entire campaign lifecycle—from creative development to performance reporting—ensuring that every program achieves its goals. Join our high-performing team that values collaboration, ownership, and excellence, and take on the role of a trusted advisor to our clients.Key Responsibilities:Campaign ManagementOversee the complete execution of campaignsLead kickoff calls and facilitate creative developmentManage timelines, readiness for launch, and campaign deliveryClient CommunicationAct as the primary liaison for brand and agency teamsEnsure alignment on creative direction, campaign expectations, and deliverablesFoster strong client relationships and establish MDCalc as a trusted partnerCross-Functional CollaborationCollaborate with Sales on renewals, upselling, and performance storytellingPartner with Product, Engineering, and AdOps to...

Join Two Circles, a leading Sports & Entertainment Marketing agency dedicated to enhancing audience engagement and driving revenue growth. Our mission is to deeply understand fan behavior and leverage this insight to empower our clients. We collaborate with industry giants such as the English Premier League, Red Bull, UEFA, VISA, the NFL, Nike, and Amazon, helping them cultivate their audiences and maximize their revenue potential. With over 1,000 professionals across 15 offices worldwide, we are committed to delivering exceptional service to sports and entertainment organizations of all sizes.Role OverviewThe Customer Success Manager will play a pivotal role in nurturing and managing the complete lifecycle of client relationships, ensuring the effective adoption of our innovative technology and services. This role requires building strong partnerships with clients, identifying growth opportunities, and providing expert guidance to optimize our offerings. You will work collaboratively with various departments, including Solutions, Business Development, Marketing, and Product, to enhance client satisfaction and drive account growth.Key Responsibilities:Client Lifecycle Management:Oversee the client journey from onboarding to renewal, ensuring seamless adoption of our solutions.Foster long-lasting relationships with key stakeholders, delivering exceptional satisfaction with our products and services.Manage onboarding processes to guarantee smooth integration and timely service delivery.Continuously monitor account health to detect and address retention risks.Cross-Department Collaboration:Partner with the Client Success Director to align with clients’ changing needs and uncover growth opportunities.Work alongside Product and Engineering teams to communicate client feedback and prioritize feature requests.Engage with the marketing team to develop compelling case studies and testimonials that showcase client success.Client Retention & Growth:Facilitate client renewals and minimize churn by ensuring clients derive ongoing value from our offerings.Identify opportunities for cross-selling and upselling additional services to current clients.Assist in forecasting and achieving revenue growth targets for assigned accounts.