Client Success Manager

Legal & General seeks a Client Onboarding Manager based in London. This position centers on guiding new clients through each step of the onboarding journey, ensuring they have the support needed to begin using Legal & General’s services effectively. Role overview The Client Onboarding Manager plays a key part in welcoming new clients and helping them transition smoothly into the company’s processes. The goal is to make sure clients understand how to use available services and feel confident from the start. What you will do Support clients as they move through onboarding Help clients get started with Legal & General’s services Work to ensure a smooth and positive introduction for each new client

What We Do: Electric Car LeasingWhy We Do It: Greener. Fairer. Future.Join us as a Client Onboarding Team Manager in London, where you will lead a talented team dedicated to enhancing our customers' onboarding experience. In this pivotal role, you will guide onboarding executives in delivering a seamless transition for employers adopting our EV salary sacrifice scheme.Your mission will be to craft and refine the onboarding journey for organizations of varying sizes, from small businesses utilizing self-serve options to larger enterprises requiring tailored solutions. By leveraging data, client feedback, and your expertise, you will enhance both the onboarding process and outcomes.This is a dynamic player/manager position where you will oversee a portfolio of projects while actively participating in the business development process, representing the onboarding team. A genuine enthusiasm for leadership and customer experience is essential, complemented by a collaborative mindset and proven skills in data analysis and project management.

Join Talan as a Business Analyst specializing in Client Onboarding and FX e-Trading. In this critical role, you will collaborate with cross-functional teams to drive the onboarding process for clients in the fast-paced foreign exchange trading sector. Your analytical skills will be key in identifying improvement opportunities, optimizing client experiences, and enhancing operational efficiency.

Join Synthesia as an Onboarding & Employee Enablement Manager, where you will lead initiatives to ensure a seamless onboarding experience for new employees. You'll be responsible for designing and implementing comprehensive training programs that empower staff with the skills and knowledge they need to excel in their roles.As a key member of our team, you will collaborate across departments to foster a culture of continuous learning and development. You will also evaluate the effectiveness of onboarding processes and make necessary adjustments to enhance employee engagement and retention.

Apollo.io stands as the premier go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users worldwide, ranging from rapidly growing startups to some of the largest enterprises. Established in 2015, Apollo.io has rapidly ascended to become one of the fastest-growing companies in the SaaS sector, having raised roughly $250 million to date and boasting a valuation of $1.6 billion. Apollo.io equips sales and marketing teams with seamless access to verified contact data for over 210 million B2B contacts and 35 million companies globally, along with tools designed to engage and convert these contacts within a single, unified platform. By assisting revenue professionals in obtaining the most accurate contact information and automating their outreach processes, Apollo.io transforms prospects into valued customers. In 2023, Apollo secured a Series D funding round and is supported by top-tier investors such as Sequoia Capital and Bain Capital Ventures, with JD Sherman, the former President and COO of HubSpot, serving on its board of directors.High-Touch Onboarding Manager (Individual Contributor)Enhance Value Realization for Apollo’s UK CustomersApollo.io is experiencing rapid growth across the EMEA region, necessitating structured, high-touch onboarding to ensure our sales-led SMB and Mid-Market customers activate swiftly and derive value from our platform.We are seeking a High-Touch Onboarding Manager (Individual Contributor) to oversee the onboarding journey for a select portfolio of UK customers acquired through our Sales team. In this pivotal role, you will guide customers through comprehensive onboarding programs, aligning activation with their unique commercial objectives, while ensuring sustained, meaningful adoption.This position requires a high degree of ownership and is customer-facing, ideal for individuals who thrive in dynamic SaaS environments, possess a knack for solving intricate customer challenges, and take pride in delivering measurable outcomes.

Join Wise as a Principal Product Manager specializing in Consumer Onboarding, where you'll lead our efforts to refine and enhance user experiences. You will play a critical role in shaping the product vision and strategy, ensuring our onboarding processes are seamless and user-focused. This is an exciting opportunity to make a significant impact on our global user base.

Role overview Wise is looking for a Senior Analytics Manager to take the lead on analytics for its KYC (Know Your Customer) Onboarding Platform in London. This role centers on using data to enhance onboarding processes and ensure a seamless experience for customers. What you will do Oversee analytics efforts for the KYC Onboarding Platform, setting direction and priorities Collaborate with teams across Wise to align analytics strategies with broader business goals Analyze data to find actionable insights that support improvements in how customers are onboarded Advise senior stakeholders by providing clear, evidence-based recommendations to guide decisions

Join Our Team as an Onboarding and Vetting Officer!At Methods, we are looking for a dedicated Onboarding and Vetting Officer to enhance our Group Compliance and Security Team. This permanent role is based in our London office, with opportunities for remote work.Since our inception in 1990, Methods has been a key partner to various central government departments and agencies, driving transformation in the UK public sector. Our commitment is to protect public services and leverage digital innovation to ensure they meet the needs of our citizens.We pride ourselves on our human-centered approach, distinguishing ourselves from other consultancies and software houses. Our focus is not solely on profit; we prioritize our clients and their needs, creating a collaborative and enjoyable work environment.If you have a passion for facilitating smooth onboarding processes and possess the necessary skills to manage security vetting effectively, we would love to hear from you!

About AcousticAcoustic is a forward-thinking software platform that empowers organizations worldwide to optimize their marketing communications. As a rapidly expanding SaaS company, we are dedicated to developing cutting-edge marketing technology that enables businesses to engage customers with personalized, data-driven interactions at scale. Our work culture is diverse, fast-paced, and collaborative, yet remains welcoming and open. We appreciate team members who excel in communication, thrive in cross-functional settings, and relish tackling intricate challenges together.Position OverviewAs an Onboarding Product Specialist, you will play a vital role in guiding customers to fully embrace our MarTech software platform. You will build strong relationships with key stakeholders and orchestrate a structured onboarding experience. Your responsibilities will include collaborating closely with clients to document their goals, facilitating product training, gathering necessary documentation for our Provisioning Specialists to set up their Acoustic account, importing data, and successfully launching the product for their teams.You will oversee a portfolio of onboarding projects that span various industries and regions. Additionally, you will collaborate with various Acoustic teams and integration partners as you navigate clients through their onboarding journeys. Key ResponsibilitiesOnboarding DeliveryInitiate onboarding processes within our Customer Onboarding Team, engaging with partners and familiarizing yourself with the Acoustic methodology.Collaborate with clients to evaluate their objectives and existing business practices, ensuring alignment during onboarding, appropriate account setup, and implementation backing.Monitor task progress against timelines, coordinate with internal personnel, and ensure that all milestones are achieved punctually.Design and present training programs using Microsoft Teams and recorded webinars.Evaluate, monitor, and analyze results to continuously refine onboarding initiatives.Manage the complete project delivery for each onboarding engagement, encompassing planning, risk assessment, and stakeholder communication.Keep precise and current project documentation, including onboarding plans, status updates, and post-onboarding evaluations.Customer ExperienceAim for 100% customer satisfaction throughout the onboarding journey.Serve as the voice of the customer, collaborating with Provisioning, Sales, Product, Services, and Customer Success teams to deliver an unparalleled experience.Establish yourself as a trusted resource and support point within the Customer Onboarding Team.Operational StandardsAdhere to all personnel and security policies.Comply with billable and client utilization targets as set by management.Proactively identify and implement improvements to enhance the onboarding process.

Role overview Wise is seeking a Product Lead to focus on the Onboarding Experience. This London-based role centers on making the first steps for new users straightforward and engaging. The Product Lead will oversee projects that help users get started smoothly with the Wise platform. What you will do Lead initiatives to improve and streamline the onboarding journey for Wise users Shape product strategies that help users succeed from their very first interaction Create and implement solutions that ensure onboarding is clear and welcoming Location This role is located in London.

Wise is looking for a Lead Product Analyst focused on Onboarding to help refine and improve how new users start their journey. This role centers on making the onboarding process smoother and more intuitive for customers in London. Role overview As a Lead Product Analyst, the main goal is to enhance the user experience during onboarding. Day-to-day work involves examining data trends and identifying areas where the onboarding process can be improved. The position also requires close collaboration with teams across the business to turn insights into real product changes. What you will do Analyze onboarding data to spot trends and opportunities for improvement Work with cross-functional teams to share findings and guide product decisions Deliver insights that shape Wise’s onboarding strategy Requirements Strong analytical skills and experience working with product data Ability to collaborate with different teams to solve problems Interest in creating user-friendly onboarding experiences

Join Wise as a Content Design Lead focusing on Consumer Onboarding. In this pivotal role, you will craft and lead the creation of engaging content that enhances the onboarding experience for our users. Your insights will shape how we communicate with our audience, ensuring clarity and user engagement. You’ll collaborate closely with product teams to align content strategies with user needs.

Role overview The High-End Client Development Manager at Anglo American De Beers Group will be based in London. This position centers on managing and growing relationships with the company’s most prestigious clients. The role involves shaping and executing strategies to engage clients, with a focus on exceeding expectations and delivering strong value. Key responsibilities Develop and deepen relationships with high-value clients by applying strong communication and interpersonal skills. Identify client needs and ensure that company offerings align closely with those requirements. Partner with cross-functional teams to create tailored solutions that enhance client satisfaction and encourage long-term retention. Collaboration Frequent collaboration with teams across the business is essential in this role. The goal is to deliver personalized service and maintain high standards of client care.

About Us:Burson, a proud member of the WPP family, stands as a global leader in communications, dedicated to generating value for clients through enhanced reputation management. Our specialized teams, cutting-edge technologies, and innovative creativity empower brands to redefine their reputation as a strategic advantage, enabling them to lead in today's competitive landscape and beyond. Joining Burson means becoming part of a vibrant, global community of lifelong learners who excel at the forefront of innovation.WPP (LSE/NYSE: WPP) is the trusted growth partner for the world’s foremost brands. We integrate advanced media intelligence and data solutions with world-class creativity and transformative enterprise solutions, all powered by exceptional talent and our pioneering marketing platform, WPP Open. This unified approach helps our clients navigate change, seize opportunities, and achieve transformational growth. For further details, visit WPP.com.To learn more about us, please visit bursonglobal.com and follow us on LinkedIn and Instagram.Role Overview:The Global Client Experience Manager at Burson will be instrumental in driving organic growth across our network, particularly focusing on the Top 50 Global Client Leader program. This role is essential in ensuring that Burson's Client Leaders and teams provide a consistently high-level client experience by coordinating key Burson and WPP initiatives. Responsibilities include managing the annual client satisfaction survey, Vantage, utilizing insights from the Client Pulse Survey, and disseminating best practices across global and regional Client & Growth teams.We are seeking a highly organized, proactive, and relationship-driven team member eager to become a trusted partner to Global Client Leaders and key stakeholders across global and regional platforms. This position is perfect for someone who excels in connecting individuals, simplifying complexity, and unlocking growth potential within a global framework. A global mindset and the ability to foster meaningful connections throughout our network are critical for success in this role.

Join Wayve as a Staff Fullstack Engineer and lead the charge in enhancing our onboard experience. In this dynamic role, you will leverage your expertise in both front-end and back-end development to create seamless experiences for our users. Collaborate with cross-functional teams to design, develop, and implement innovative solutions that will set the standard for customer onboarding.

Ebury helps businesses expand internationally and values practical problem-solving, teamwork, and innovation. Team members contribute in an environment where efforts are recognized and everyone is encouraged to reach their goals. Role overview The KYC Onboarding Analyst is based in London, spending four days per week in the office and one day working remotely. This position plays a key part in onboarding corporate clients by managing Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD). The analyst ensures compliance with all relevant regulations and maintains direct contact with clients to support a high standard of onboarding. What you will do Carry out detailed CDD and EDD checks for both new and existing corporate clients. Examine complex ownership structures and transaction activity to guide risk assessments. Communicate with clients to collect required information and clarify onboarding steps. Oversee a personal portfolio of onboarding cases, balancing priorities and meeting deadlines. Work with other teams to refine processes and improve the client experience. Requirements Background in CDD and EDD within the financial services sector. Knowledge of financial crime risks and compliance standards. Strong analytical skills for interpreting complex data and structures. Excellent organization and attention to detail. Clear, confident communicator. Proactive and able to work effectively within a team. What Ebury offers Join a supportive team that values security and forward thinking. This role offers the chance to contribute to safer financial outcomes for clients while developing your career within a dedicated onboarding team.

Ten Group is a global leader in lifestyle management and concierge services. The company blends technology and expertise to deliver memorable experiences for clients around the world. The London office offers a hybrid work model. The Client Account Manager position centers on managing established corporate accounts, primarily in the financial services sector. This role acts as the main point of contact for assigned clients, ensuring daily interactions run smoothly, contracts are fulfilled, and opportunities for commercial growth are identified. Building strong, lasting relationships with stakeholders is a key part of the job. What you will do Act as the primary contact for assigned corporate clients, building trust and long-term relationships with key stakeholders. Develop a deep understanding of each client’s objectives, commercial priorities, and operational context. Lead regular meetings and business reviews, presenting performance insights and actionable recommendations. Ensure that Ten Group consistently meets or exceeds all contractual service commitments. Work toward contract budgets and spot opportunities to grow revenue and profitability within existing accounts. Support upsell efforts through new services, pilot programs, engagement strategies, and marketing campaigns. Use data and insights to inform commercial conversations and influence client decisions. Collaborate with Service Delivery and internal teams to maintain high standards in service delivery. Monitor account performance, addressing issues proactively and professionally. Coordinate client-specific marketing and engagement initiatives, such as mailers and promotional activities. Who this role suits Individuals with strong relationship-building skills and a commercial mindset. Those comfortable working with data and insights to guide discussions and decisions. Professionals seeking to grow into a senior account management position over time. This client-facing position offers the chance to work with leading corporate clients and play a key role in their ongoing success with Ten Group.

Role overview Reach plc is hiring a Key Client Business Manager - Studio to strengthen partnerships with major clients and contribute to ongoing business growth. This position is based in London and offers the chance to work within a busy media organization. What you will do This role focuses on building and maintaining strong relationships with key clients. Expect to play a central part in supporting the company’s commercial objectives and ensuring client satisfaction. Who this role is for Reach plc is looking for sales professionals who are eager to make a visible impact. Experience in media or client management will help in this environment, where collaboration and responsiveness are essential.

Wise is seeking a Lead Product Analyst in London to focus on the onboarding experience. This position plays a key role in shaping how new customers interact with the platform from the start. Role overview The Lead Product Analyst will use data to inform product decisions and refine the onboarding process. The goal is to ensure each user has a smooth, effective introduction to Wise’s services. What you will do Analyze onboarding data to identify trends and pain points Work with product teams to guide development based on insights Recommend improvements that help new users get started easily Location This role is based in London.