Client Success Manager in London, UK

About AirwallexAirwallex stands at the forefront of global financial solutions, offering a unified payments and financial platform tailored for businesses worldwide. With our proprietary infrastructure and innovative software, we empower over 200,000 companies—including renowned names such as Brex, Rippling, Navan, Qantas, and SHEIN—by providing fully integrated solutions for managing business accounts, payments, spend management, treasury, and embedded finance on a global scale.Founded in Melbourne, our diverse team consists of over 2,000 talented individuals across 26 global offices. Valued at $8 billion, we are supported by top-tier investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital. Join us in revolutionizing the global payments landscape and embark on the most ambitious journey of your career.

About AirwallexAirwallex stands as the premier unified payments and financial platform tailored for global enterprises. Our innovative blend of proprietary technology and software empowers over 200,000 businesses globally—ranging from Brex and Rippling to Navan, Qantas, and SHEIN—by providing fully integrated solutions that encompass business accounts, payment processing, spend management, treasury functions, and embedded finance on a worldwide scale.Established in Melbourne, we boast a dynamic team of over 2,000 talented individuals spread across 26 offices worldwide. With a valuation of $8 billion and support from leading investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is at the forefront of shaping the future of global payment and financial platforms. If you’re eager to embark on a journey of ambitious growth, we invite you to join us.

About AirwallexAirwallex stands as the premier unified payments and financial platform for businesses operating on a global scale. Utilizing our distinctive blend of proprietary technology and software, we serve over 200,000 businesses worldwide—including industry leaders like Brex, Rippling, Navan, Qantas, and SHEIN—with comprehensive solutions that streamline everything from business accounts and payments to spend management and treasury, as well as embedded finance.Founded in Melbourne, we are proud to have assembled a talented team of over 2,000 innovators spread across 26 offices globally. Valued at US$8 billion, we are supported by top-tier investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, positioning Airwallex at the forefront of the future of global payments and financial services. If you are eager to tackle some of the most challenging work of your career, we invite you to join us.

About AirwallexAirwallex is a pioneering global payments and financial platform tailored for businesses, leveraging our innovative proprietary infrastructure and software. We empower over 200,000 businesses globally—including industry leaders like Brex, Rippling, Navan, Qantas, and SHEIN—with seamless solutions that encompass business accounts, payments, spend management, treasury, and embedded finance at a global scale.Founded in Melbourne, our team consists of over 2,000 of the most talented and forward-thinking individuals in technology, spread across 26 offices worldwide. With a valuation of US$8 billion and support from prominent investors such as T. Rowe Price, Visa, Mastercard, and more, Airwallex is at the forefront of transforming the future of global banking. If you’re eager to embark on a journey of impactful and ambitious work, we invite you to join us.

Join Our Team at AirwallexAirwallex is a pioneering global payments and financial platform designed specifically for businesses that operate on a worldwide scale. Utilizing our innovative blend of proprietary technology and software solutions, we support over 200,000 enterprises globally—including notable names like Brex, Rippling, Navan, Qantas, and SHEIN—with seamless integration for managing business accounts, payments, spend management, treasury, and embedded finance on an international level.Founded in Melbourne, our organization consists of over 2,000 talented professionals across 26 international offices. With a valuation of US$8 billion and strong backing from industry leaders such as T. Rowe Price, Visa, Mastercard, and Sequoia, Airwallex is at the forefront of creating the future of global financial services. If you are prepared to embark on the most impactful journey of your career, we invite you to join us.What We ValueWe seek innovative builders who possess a founder-like spirit and are eager to create a meaningful impact. You should bring a wealth of relevant expertise, strong analytical skills, and a passion for our mission and operating principles. Your ability to act swiftly with sound judgment, coupled with an insatiable curiosity, will enable you to approach challenges from first principles, effectively balancing speed and thoroughness.We value humility and collaboration, turning innovative concepts into tangible products and ensuring execution from start to finish. Leverage AI to enhance your efficiency and expedite problem-solving. At Airwallex, you will confront intricate, high-stakes challenges alongside exceptional colleagues, while advancing your career in shaping the future of global banking.About the TeamThe Legal, Risk & Compliance (LRC) team at Airwallex is a dynamic group of legal and risk management experts dedicated to protecting the integrity of our operations. We foster a culture of compliance and ethical practices, ensuring responsible navigation of the global financial landscape. Our team offers specialized guidance and proactive support throughout the organization, focusing on identifying, mitigating, and managing legal and financial risks to facilitate sustainable growth.Key ResponsibilitiesAs the Senior Manager for Fraud Risk, you will act as a subject matter expert in fraud risk management within the Second Line of Defense risk team, reporting directly to the Director of Fraud Risk. You will lead initiatives aimed at identifying and mitigating fraud risks across our operations, ensuring robust compliance and integrity in our practices.

About Airwallex Airwallex builds financial and payments infrastructure for global enterprises. More than 200,000 businesses worldwide rely on our platform, including companies such as Brex, Rippling, Navan, Qantas, and SHEIN. Our technology helps organizations manage business accounts, payments, spend, treasury, and embedded finance across borders. Founded in Melbourne, Airwallex has expanded to over 2,000 employees in 26 offices worldwide. The company is valued at US$8 billion and backed by investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital. We continue to shape the future of global payments and financial services from our London office and beyond.

About EverfieldEverfield specializes in acquiring, developing, and expanding European vertical market and niche software companies. We equip these companies with essential tools for growth, with a mission to inspire ambition, foster growth, and unlock potential within Europe’s software ecosystem.Our ecosystem operates on a decentralized model, enabling companies to retain their unique teams, brands, and offices while concentrating on their core capabilities—creating products and servicing customers. Everfield supports talent acquisition, human resources, and provides access to a network of specialists in developing and scaling European B2B SaaS businesses, focusing on financial and operational consulting. Established in 2022, Everfield has expanded its presence across 7 countries and continues to grow.About MotivityMotivity is a highly customizable electronic job sheet system utilized daily by thousands of engineers across the UK and Ireland. With over 200 clients and ambitious growth goals, we prioritize strengthening long-term customer relationships, enhancing product adoption, and uncovering opportunities for account expansion.Position OverviewAs a Customer Success Manager, you will manage a portfolio of mid-market service businesses (average £5,000 ACV), taking complete ownership of customer retention, renewals, and account growth. Your role will involve driving product adoption, identifying upsell opportunities, and expanding existing accounts while fostering trusted relationships. Collaboration with sales and product teams is essential to ensure customer success translates into measurable business results and increased revenue.Key ResponsibilitiesAccount Management & Relationship Ownership: Cultivate strong relationships with customers and serve as their trusted advisor.Retention & Growth: Oversee renewals, minimize churn, and identify upsell opportunities within your portfolio.Customer Engagement & Adoption: Drive product utilization to ensure customers derive maximum value from Motivity.Issue Resolution & Escalation: Address customer concerns, coordinate internally, and guarantee timely resolution.CRM Excellence: Maintain accurate account records, monitor renewals and the expansion pipeline to ensure no detail is overlooked.Customer Insight & Opportunity Identification: Stay attuned to customer needs, recognize risks and growth opportunities, and act proactively.Onboarding Support: Guide customers through initial setup, trial phases, and early adoption.

Join planradar as a Customer Success Manager and play a vital role in ensuring our customers achieve the maximum value from our solutions. Your mission is to foster strong relationships and provide exceptional support, driving customer satisfaction and retention.As a key member of our Customer Success team, you will be responsible for onboarding new clients, managing ongoing support, and identifying opportunities for upselling additional products and services. You will work closely with customers to understand their needs and assist them in achieving their goals through our platform.If you are passionate about customer service and have a proactive mindset, we want to hear from you!

Join our dynamic team at duffel as a Customer Success Manager in London, where you will play a pivotal role in ensuring our clients achieve maximum value from our innovative travel technology platform. You will be responsible for developing strong relationships with our customers, understanding their goals, and proactively managing their success journey.Your efforts will not only enhance customer satisfaction but will also contribute to the overall growth of our business. If you are passionate about enhancing customer experiences and driving success, we would love to hear from you!

About UsAt Ideals, we are a leading global B2B SaaS provider, acclaimed for being the top-rated and most customer-focused brand in the secure business collaboration sector. With over 2 million users across 300,000 companies worldwide, we empower individuals to navigate high-stakes processes and make critical decisions with reduced stress, improved quality, and enhanced efficiency.Ideals Virtual Data Room (VDR): A secure platform for document sharing and collaboration tailored for due diligence, fundraising, corporate reporting, licensing, clinical trials, and other intricate transactions.Ideals Board: A collaborative platform designed for board and leadership teams to facilitate quicker, safer, and more compliant decision-making processes.Your RoleDelivering an outstanding customer experience is paramount at Ideals. Our Customer Success team has been instrumental in maintaining high customer satisfaction levels, securing our position as a Market Leader on G2 for five consecutive years.We are seeking a dynamic Customer Success Manager to enhance our Customer Success team in the UK. In this post-sales role, you will take full ownership of a client portfolio, leading renewals, onboarding, and account expansion for high-value B2B clients, including several strategic accounts in our European portfolio.You will collaborate cross-functionally to drive product adoption and maximize account potential, directly influencing revenue targets and client retention. This is a unique opportunity to establish an impressive track record within a multinational, mature yet rapidly evolving SaaS environment. You will have a significant impact on customer relationships, working alongside various departments to support our scaling growth in the UK region and beyond.Please note that we can only consider candidates located in London or nearby, as this role requires in-person client meetings.

Join Airwallex as a Senior Account ExecutiveAre you ready to be part of the only unified payments and financial platform designed for global businesses? At Airwallex, we empower over 200,000 companies worldwide—including renowned names like Brex, Rippling, and Qantas—with fully integrated solutions for managing business accounts, payments, spending, treasury, and embedded finance on a global scale.Founded in Melbourne and now boasting a workforce of over 2,000 innovative tech professionals spread across 26 offices, we are valued at US$8 billion and backed by industry-leading investors such as T. Rowe Price, Visa, and Sequoia. If you're looking to embark on the most ambitious chapter of your career, we want you to join our team.What We ValueWe seek dynamic builders who possess a founder-like energy and desire to make a real impact. If you are an expert in your field, motivated by our mission and operating principles, and are capable of making swift and sound decisions, we want to hear from you. Collaboration, humility, and a passion for transforming ideas into tangible products are essential. If you thrive in tackling complex challenges alongside exceptional teammates, let’s shape the future of global banking together.We are currently on the lookout for a mid-senior to senior level Account Executive to enhance our SME & Growth team.Your primary mission will be to attract and onboard new SME clients. You will leverage your expertise in pitching, negotiation, and driving internal processes to ensure successful partnerships. A passion for building relationships and a commitment to revolutionizing global transactions will be key to your success.

At Kpler, we are committed to guiding our clients through the complexities of global markets. By streamlining trade information and delivering insightful data, we empower businesses in the commodities, energy, and maritime sectors to make informed choices.Since our inception in 2014, our mission has been to provide unparalleled intelligence through intuitive platforms. Our diverse team of over 700 professionals from more than 35 nations work diligently to convert complex data into strategic insights, ensuring our clients maintain a competitive edge in a fast-evolving market. Join us to harness cutting-edge innovation for transformative results and experience exceptional support on your path to success.As a Customer Success Manager at Kpler, you will play a pivotal role in helping customers realize their objectives. This will require a deep understanding of user needs and comprehensive knowledge of Kpler's offerings. Every day presents new challenges and opportunities for a Kplerian CSM!

Job PurposeAs a Customer Success Manager (CSM) at Unily, you will leverage your experience to build strong partnerships with our clients, ensuring they realize the full value of our innovative products. Your role is crucial in enhancing client retention, satisfaction, revenue growth, advocacy, and product adoption. You will collaborate independently with various stakeholders, both within Unily and the client organizations. Ideal candidates will possess a perfect blend of relationship management skills and commercial insight, demonstrating structure, focus, adaptability, and a willingness to share their expertise with team members. Acting as the voice of the customer internally, you will also represent Unily positively within client businesses.Main Responsibilities:Serve as the primary contact for a designated portfolio of customers across diverse sectors, establishing a trusted advisor relationship and advocating for the customer within the organization.Collaborate with clients to define critical goals and key performance indicators to measure success.Guide customers towards achieving success and increasing product adoption by understanding their vision and providing tailored advice.

Our Mission & Values:At Drata, we empower organizations to build and maintain the trust of their users, customers, partners, and prospects. We serve as the proof layer demonstrating that exceptional companies are worthy of the trust they seek to cultivate.Our core principles guide our actions daily. Built on Trust emphasizes the importance of consistency. We Act with Integrity by adhering to ethical standards. Our Customer-Obsessed focus positions those we serve at the heart of our endeavors. With a Competitive Fire, we strive to exceed expectations. Embracing Diversity enriches our perspectives, leading to innovative solutions. Prioritizing Automation First enables us to optimize resources and drive efficiency.Our Culture & Work Style At Drata, we are not merely developing software; we are cultivating a mindset. Our approach is characterized by:Be a Driver (Owner‑Operator Mentality): Take ownership of your work, continuously improve, and deliver exceptional results.Move at Drata Speed (Precision & Velocity): Make swift decisions, learn quickly, and create immediate impact.Stay Mission-Driven (Customer‑Obsessed): Challenge the status quo, deliver value, and maintain an insatiable hunger for improvement.If you thrive in an environment that empowers you, energizes you, and allows you to collaborate with intelligent, mission-focused individuals, you will find a home here.Why Join The Drata Team?Experiencing the Driver’s Mindset in action is the best way to understand it. We are an award-winning, mission-driven team of 600+ individuals globally, united by a culture that values trust, speed, and continuous growth.See the Speed: Watch our CEO, Adam Markowitz, discuss our remarkable growth journey from $0 to $100M ARR in just four years.Hear the Voice of the Team: Visit our "Life at Drata" page to read employee testimonials about our collaborative environment and growth opportunities.Experience the Impact: Discover why we consistently feature on Fortune's Best Workplaces lists.Connect with Us on Social Media: LinkedIn - follow us for updates...

Join our dynamic team at AuditBoard as a Customer Success Manager! In this remote role based in the UK, you'll play a crucial part in ensuring our clients achieve their desired outcomes with our innovative software solutions. Your expertise will be vital in building strong relationships, understanding client needs, and driving satisfaction and engagement.

We are seeking a dedicated and passionate Enterprise Customer Success Manager to join our team in the UK. In this pivotal role, you will be responsible for driving customer satisfaction and engagement while ensuring our enterprise clients achieve their desired outcomes with our products. You will collaborate closely with cross-functional teams to deliver exceptional service and build strong relationships with our clients.

Role overview Three UK is seeking a Regulatory Manager to join the team in London. The position centers on ensuring the company meets all relevant regulatory obligations and helps the business stay aligned with current compliance standards. Key responsibilities Oversee compliance activities throughout the organization Maintain communication with regulatory authorities when required Create and apply policies that support regulatory compliance Promote sound business practices by implementing effective compliance measures Location This role is based in London.

About DroneDeployDroneDeploy revolutionizes field teams through the integration of robotics and AI. As the sole reality capture platform that merges robotic automation, AI agents, and a cohesive system, DroneDeploy empowers vital industries to function with agility and assurance.From construction and energy to agriculture, the world's foremost companies utilize DroneDeploy to streamline field operations, enhance safety, and accelerate informed decision-making. By fusing aerial drones, 360 and fixed cameras, ground robots, and proprietary AI, we equip stakeholders—ranging from the field to the boardroom—with the advantages of automation and visual intelligence.At DroneDeploy, we thrive in a predominantly remote-first culture that values innovation and impactful work. Recognized as one of the Best Places to Work in the SF Bay Area and hailed as one of America's Great Places to Work, what distinguishes us is the opportunity to tackle real-world challenges using cutting-edge technology alongside dedicated team members. Our mission-driven team is bold and committed to creating something significant, fostering an environment where diverse perspectives inform sound decisions, and personal and professional growth is woven into the experience. Whether through flexible schedules, family-friendly benefits, or our strong history of internal promotions, we invest in our people as much as we do in our products. If you're eager to contribute to something ambitious, genuine, and transformative, you'll find your place at DroneDeploy.About the Role:As a Customer Success Manager, you will play a pivotal role in enabling customers post-sales, fostering adoption within their organizations, and ensuring high retention and account growth. You will leverage your strong relationship-building skills, strategic acumen, product knowledge, technical proficiency, and empathy to drive customer success.In this role, you will partner closely with customers as a trusted advisor, product expert, and advocate, facilitating meaningful product adoption to bolster customer retention and long-term value. Your contributions will be crucial in helping customers fully realize the benefits of DroneDeploy's platform.Candidates should possess a background in customer success within data-driven, automation, or AI-focused SaaS platforms. Familiarity with GIS, photogrammetry, reality-capture tools (drones, 360° cameras), and APIs would be advantageous. Strong coordination skills and the ability to collaborate effectively with customers and internal teams across time zones are essential.

Join Three UK as a Regulatory Manager, where you will play a vital role in shaping our regulatory strategies and ensuring compliance with industry standards. You will collaborate with various stakeholders to develop and implement policies that support our business objectives while adhering to regulatory requirements.

Moss helps finance professionals simplify their workflows and make informed decisions for future growth. Our team values real impact and ongoing development. Moss has earned spots on Sifted’s Rising 100 and LinkedIn's Top Startups lists. We focus on building careers while supporting Moss’s long-term success. Role Overview As a Customer Success Manager in London, join a team dedicated to driving SaaS revenue growth through proactive customer relationships. Use data to spot upsell opportunities and reduce churn. Your product knowledge and strategic thinking will help clients get maximum value from Moss. What You Will Do Build strong client relationships: Understand each customer’s financial goals and help them use Moss’s spend management tools fully. Spot upsell opportunities: Use your knowledge of Moss and client needs to identify new business and help customers get more value from current features. Track key metrics: Monitor revenue performance using KPIs like spend engagement, SaaS uplift, and renewal rates. Be a product advocate: Work with internal teams to share client feedback and offer input on product features, both current and upcoming. Improve processes: Design and refine customer journey touchpoints to increase satisfaction and retention. About You W...