About the job
Our Mission
At Zocdoc, we believe healthcare should be accessible and efficient for patients. Unfortunately, many face outdated insurance directories and long wait times, leading to frustration and poor experiences. In contrast to other industries, where companies are held accountable by consumers, patients often have to accept subpar service in healthcare.
Our mission is to empower patients by providing a leading healthcare marketplace that enables them to easily find and book both in-person and virtual care across all 50 states, covering over 200 specialties and more than 12,000 insurance plans. By enhancing patient choice, we are transforming healthcare into a competitive market that prioritizes quality and affordability.
With 18 years of experience and a leading position in our field, we continue to innovate and grow. If you're passionate about tackling complex issues and collaborating with thoughtful and driven teammates, we invite you to join us.
Your Impact on Our Mission
As an Enterprise Customer Success Manager, you will play a crucial role in helping healthcare providers maximize their utilization of Zocdoc. Your focus will be on building proactive relationships with key stakeholders in large healthcare organizations to enhance their success within our marketplace. Acting as a trusted consultant, you will provide timely, data-driven insights that lead to favorable outcomes for our clients. Our ECSMs embrace challenging discussions, promote innovative ideas, and push boundaries to strengthen Zocdoc's most significant partnerships.
You’ll Thrive in This Role If You Are...
- Goal-oriented: You understand the importance of setting ambitious targets and breaking them down into actionable steps.
- Process-driven: You excel in environments where clear guidance directs your focus and efforts.
- Intellectually curious: You continuously seek opportunities for personal and professional growth in enhancing provider and user success.

