Client Success Manager at Guidepoint | New York City

Overview:Join the dedicated Client Service team at Guidepoint, where we empower our clients by connecting them with industry experts to enhance their business decision-making processes. Our team is committed to understanding the unique research needs of each client and delivering the most relevant experts, often within just a few hours.Your Impact:As a Client Service Associate, you will play a crucial role in our success by grasping your clients' specific business inquiries and identifying the experts best positioned to provide insights. You will actively recruit new experts into our extensive network of over 1,750,000 Guidepoint Advisors, ensuring the right match for every client interaction. This position is an excellent opportunity for recent graduates to launch their careers in a dynamic environment.

Overview:The Client Service team at Guidepoint plays a pivotal role in connecting our clients with industry-leading subject-matter experts, enabling them to make informed business decisions. We invest time to thoroughly understand each client's specific research needs and deliver the most relevant experts, often within hours.Contribute to Guidepoint’s success.As a Client Service Associate, you will delve into your client’s unique business inquiries and identify the experts who can provide insightful answers. You will actively recruit and onboard new experts into our expansive network of over 1,750,000 Guidepoint Advisors, selecting those best suited to engage with clients. This role is particularly well-suited for recent graduates, offering an exceptional opportunity to apply essential business skills and gain exposure across various industries and disciplines.

Overview:The Client Service team at Guidepoint plays a crucial role in connecting our clients with industry experts to enhance their business decisions. By understanding the unique research needs of each client, our team swiftly delivers the right experts, often within hours, to provide valuable insights.Your Impact: As a Client Service Associate, you will be instrumental in identifying expert solutions for your clients' specific business inquiries. You will actively recruit new specialists into our extensive network of over 1,750,000 Guidepoint Advisors, ensuring that you match the right expert to the client’s needs. This position serves as an excellent entry point into the professional world for many recent graduates, offering a unique blend of challenges and learning opportunities.

Overview: At Guidepoint, we are dedicated to enhancing our business development efforts by forging meaningful connections with both new and existing clients. Our Business Development teams play a crucial role in promoting all of Guidepoint's services, helping clients remain informed and make strategic business decisions. We are driven to offer customized solutions that maximize the value of every client's partnership with us. We are currently looking for a talented individual to join our team as a Business Development Associate specializing in New Business within the US Consulting Group. This position reports directly to the Executive Vice President of US Consulting, focusing on establishing relationships with our target clientele, which includes leading global management consultancies, market research firms, and audit and advisory organizations. This is a hybrid position based in our New York City office.

Join the dynamic Business Development team at Guidepoint, where we are dedicated to broadening our outreach to both new and existing clients. Our mission is to support Guidepoint’s diverse service offerings by fostering relationships and effectively communicating how our solutions empower clients to stay informed and enhance their business strategies. We are driven to create tailored offerings that enable potential clients to maximize their partnership with Guidepoint. In this position, you will collaborate with our Institutional Sales team to explore new business avenues among public and private market investors, particularly focusing on our Insights division. Insights serves as our proprietary research branch, developed by seasoned buy-side and sell-side professionals, providing access to topical group calls and a variety of content available across our entire platform. As specialists in various sectors, our coverage is designed to cater to a wide range of institutional clients, enhancing their investment processes. This is a hybrid position based out of our New York City office.

As a Business Development Associate at Guidepoint, you will play a crucial role in driving our growth strategy by identifying and engaging potential clients. This position involves leveraging your strong communication skills and market insights to foster relationships and support our sales team in achieving their targets. You will work closely with various departments, providing insights that will help shape our service offerings and enhance client satisfaction.

Overview: At Guidepoint, our Business Development teams are dedicated to enhancing our relationships with both new and existing clients. We support all of Guidepoint's service offerings, facilitating connections and conveying how we empower clients to stay informed and make informed business decisions. Our teams are driven to deliver tailor-made offerings that maximize the value of our partnerships. We are currently looking for a talented individual to join our Institutional Sales team as an Associate Vice President, Client Growth. This role reports directly to the Head of US Client Growth and involves promoting our subscription-based research services to various business units within existing clients, including hedge funds, mutual funds, and private equity firms, to boost overall usage. Please note: This is a hybrid role based in our New York City office. Key Responsibilities: Acquire a comprehensive understanding of industry coverage and the competitive landscape. Collaborate with management to expand the user base within client firms, proactively promoting Guidepoint subscriptions based on client usage. Engage in outbound prospecting to generate leads within existing client accounts, following up on warm leads. Achieve designated growth targets through strategic and thoughtful approaches that enhance client value. Effectively onboard new users. Collaborate closely with the client service team to gather feedback on ongoing projects and the advisors we have provided for client review. Qualifications: 3-5 years of experience in sales, business development, banking, business consulting, and/or account management. A Bachelor’s degree from an accredited four-year university. Extensive knowledge of the sales process, from lead generation to relationship management. Exceptional communication skills, with the ability to engage high-profile clients (Hedge Funds, Mutual Funds, Private Equity, Corporates). Proven ability to thrive in a team-oriented environment. A strong desire to excel in a fast-paced, entrepreneurial atmosphere. Demonstrated initiative and capability to take on increasing responsibilities over time. Strong relationship management skills with stakeholders at various levels of seniority.

Overview: The Client Service team at Guidepoint plays a crucial role in connecting our clients with industry experts to enhance their decision-making processes. We prioritize understanding each client's unique research requirements, ensuring they receive expert insights tailored to their specific topics, often within hours. Your Role: As a Project Manager on the Client Service team, you will manage key client accounts and lead a team of Associates, ensuring optimal matches between our clients and the right Advisors for their projects. This position is critical to Guidepoint's ongoing success. Work Environment: This is a hybrid position that allows for a blend of in-office and remote work.

Overview: At Guidepoint, we pride ourselves on our Client Service teams, who are dedicated to enhancing our connections with both new and established clients. Our mission is to support all of Guidepoint's service offerings, fostering strong relationships while effectively communicating how our services empower clients to make informed, strategic business decisions. We are driven to create tailored offerings that enable every prospective client to maximize their partnership with Guidepoint. We are currently looking for a talented individual to join our Institutional Healthcare Client Service team as a Vice President, Account Manager - Client Service. In this role, you will advocate for our subscription-based research services across various business units within existing clients, such as hedge funds, mutual funds, and private equity firms, with the aim of increasing overall service usage. This is a hybrid position based in our New York City office.

Overview: At Guidepoint, our Client Service teams are committed to enhancing our relationships with both new and existing clients. We empower businesses to make informed decisions by showcasing how our diverse service offerings can benefit them. Our goal is to tailor our services to maximize the advantages of partnering with Guidepoint. We are currently looking for an accomplished Vice President of Account Management - Client Services to join our Institutional Client Service team. This individual will spearhead the promotion of our subscription-based research services across various business units within established clients, including hedge funds, mutual funds, and private equity firms, to drive usage and engagement. This is a hybrid role based in our New York City office.

Role Overview Guidepoint seeks a Senior Account Manager - Client Service to join the Institutional Healthcare Client Service team in New York City. This hybrid role centers on strengthening relationships with established clients in the healthcare sector, including hedge funds, mutual funds, and private equity firms. The position focuses on promoting Guidepoint’s subscription-based research services, driving usage, and expanding partnerships within existing accounts. What You Will Do Manage a portfolio of long-standing client accounts, emphasizing retention and growth. Lead contract negotiations, pricing discussions, renewals, and other commercial matters. Drive upselling, cross-selling, and expansion of service packages within current accounts. Engage proactively with clients, both in-person and virtually, to strengthen executive relationships. Identify and onboard new users within client organizations. Collaborate with leadership to develop and execute strategic account growth and revenue plans. Monitor account usage trends and intervene to reduce client churn. Serve as the senior contact for escalations and high-level client discussions. Work closely with client service teams to ensure seamless delivery and strong client satisfaction. Qualifications 3-5 years of experience in account management, relationship management, or consultative sales. Demonstrated success managing renewals and negotiating contracts. Proven ability to drive upsell and cross-sell revenue. Experience managing mid-sized to large B2B client portfolios. Strong executive presence and skill in building relationships with C-level leaders. Comfortable leading in-person client meetings. Commercially focused, proactive, and highly accountable. Compensation Base salary ranges from $100,000 to $120,000 annually. This position is also eligible for an annual performance bonus. Location This is a hybrid position based in Guidepoint’s New York City office.

Overview: This role presents an exceptional opportunity for proactive and dynamic individuals who thrive in both high-level administrative support and tailored lifestyle management. As the Personal Executive Assistant at Guidepoint, you will offer extensive assistance to the CEO, facilitating smooth professional operations and enhancing their lifestyle experience. Your responsibilities will encompass coordinating executive outreach, overseeing specialized projects, and serving as a liaison to senior management. Furthermore, you will manage personal and lifestyle-related tasks, such as travel arrangements, concierge services, and conducting in-depth research to support the CEO and their family. The ideal candidate will be exceptionally organized, detail-oriented, and adept at exercising sound judgment in various situations. Strong written and verbal communication skills, administrative proficiency, and the ability to juggle multiple priorities in a fast-paced environment are crucial. This position demands a proactive, resourceful, and discreet professional who flourishes in an entrepreneurial context. The Personal Executive Assistant will collaborate closely with an assistant team and report directly to the CEO. This is a hybrid role, requiring in-office presence in the Flatiron district 2-3 times per week while the CEO is on-site.

Overview: Join Guidepoint's mission to drive impactful client success! Guidepoint is on the lookout for a dynamic and entrepreneurial professional to lead the engagement of our Healthcare Insights expert call and transcript library product for our corporate healthcare clients. In this pivotal liaison role between clients and our sales teams, you will be instrumental in fostering engagement and driving revenue growth within our rapidly evolving Insights product line. Your exceptional CRM capabilities, organizational skills, and meticulous attention to detail will be put to use as you collaborate cross-functionally to enhance our offerings among active trials and subscribed clients. This high-profile position will require close collaboration with the heads of the Insights group to craft strategic initiatives aimed at elevating client engagement and retention rates. This position is hybrid, based in New York City.

Overview: Join Guidepoint's mission to drive success in healthcare. Guidepoint is looking for a dynamic and entrepreneurial professional to lead our Insights expert call and transcript library initiatives for our Corporate Healthcare clientele. As a key liaison between clients and our sales team, you will be instrumental in enhancing engagement and facilitating revenue growth within our expanding Insights product suite. Utilizing your strong CRM capabilities, exceptional organization, and meticulous attention to detail, you will collaborate across departments to optimize engagement among our active trial participants and current subscribers. This prominent role will require close cooperation with the Insights group leaders to create strategic plans that boost client engagement and retention. This position offers a hybrid work arrangement based in New York City. Key Responsibilities: Act as a champion for the Insights product among corporate healthcare clients, cultivating multifaceted relationships with key stakeholders. Create tailored engagement strategies for each client based on their therapeutic interests, ongoing clinical trials, and competitive landscape to effectively promote Insights content. Proactively drive client engagement through targeted outreach efforts, including direct emails, product demonstrations, and both virtual and in-person meetings. Collaborate with the sales team to ensure timely contract renewals and identify upsell opportunities. Gather valuable feedback and insights from clients to guide product development, marketing initiatives, and sales strategies.

Guidepoint is hiring a Senior Healthcare Research Associate in New York. This role centers on researching and analyzing developments in the healthcare sector. Work will contribute to projects that inform how the company and its clients understand current trends and new innovations. What you will do Conduct detailed research across healthcare topics Analyze complex data and industry information Synthesize findings into clear, actionable insights Support strategic decisions for clients with your research What we look for Experience in healthcare research or analysis Strong skills in breaking down and communicating complex information Comfort working on several projects at once Interest in healthcare industry trends and innovations

Join our dynamic team at Alpha Insight Inc. as a Client Service Associate. In this role, you will play a pivotal part in ensuring exceptional client experience through effective communication and problem-solving. Your responsibilities will include managing client inquiries, assisting with account management, and liaising with internal teams to provide seamless service.We are looking for proactive individuals who thrive in a fast-paced environment and are eager to contribute to client satisfaction and retention.

Role overview The Client Service Associate at SPS North America plays a key part in supporting client satisfaction and building strong relationships. Based in New York, this position centers on managing client inquiries and ensuring requests are handled promptly and professionally. The work directly contributes to a positive client experience and ongoing loyalty. What you will do Respond to client inquiries and service requests with attention and care Provide timely and accurate information to clients Collaborate with internal teams to resolve client issues and improve service quality Assist in efforts to strengthen and maintain client relationships

About UsAre you eager to join a pioneering leader in the language services and technology sector? Do you aspire to assist global brands and organizations in discovering and executing solutions that enhance their communication, operations, and sales? If you thrive in a dynamic and innovative environment, then TransPerfect is the perfect fit for you!At TransPerfect, we go beyond being merely a "translation agency." Our extensive service offerings encompass business support such as interpretation, multicultural and digital marketing, SEO, website globalization, multimedia production, e-learning, training, and legal support services, all powered by cutting-edge software platforms designed to optimize business processes.Your RoleWe seek individuals who are proactive and ready to engage! We provide a pathway for rapid professional growth and comprehensive training in our service offerings, technology solutions, and workflows. The essential skills we value include strong communication and relationship-building capabilities, the ability to remain composed in stressful situations, and a genuine commitment to your role and the success of your clients.Your Future at TransPerfectAt TransPerfect, you'll discover numerous opportunities for advancement. Each department offers pathways for career development that align with your skills, interests, and experiences. We encourage a continuous dialogue with management regarding growth opportunities throughout your tenure.Why Choose TransPerfect?For over 25 years, we have cultivated a culture where diverse ideas are welcomed, and new initiatives are not only supported but encouraged. Join us and experience a vibrant work culture where innovation thrives.

About UsJoin the global leader in language services and technology! At TransPerfect, we empower international brands to communicate effectively and drive their business success with innovative solutions. If you thrive in a dynamic and creative environment, TransPerfect is the ideal place for you!Don't worry if you lack experience in the language industry; we’re much more than a translation agency. Our extensive portfolio includes interpretation, multicultural marketing, SEO, website globalization, multimedia services, e-learning, and legal support, all supported by cutting-edge software platforms that enhance business processes.Your RoleWe seek proactive individuals eager to take initiative! Our fast-track growth opportunities come with comprehensive training in our services, technology solutions, and workflows. Essential skills include excellent communication, relationship management, and the ability to remain composed under pressure. Embrace ownership of your role and your clients’ success.Career ProgressionAt TransPerfect, you’ll find abundant opportunities for professional growth. We encourage continuous dialogue with management regarding career advancement tailored to your skills and interests.Why Choose TransPerfect?With over 25 years of experience, we foster a culture of innovation and collaboration, welcoming new ideas and ventures. Join us and redefine your career!