companyGuidepoint logo

Client Success Manager at Guidepoint | New York City

GuidepointNew York, New York, United States
Hybrid Full-time $75K/yr - $75K/yr

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Unlock Your Potential

Generate Job-Optimized Resume

One Click And Our AI Optimizes Your Resume to Match The Job Description.

Is Your Resume Optimized For This Role?

Find Out If You're Highlighting The Right Skills And Fix What's Missing

Experience Level

Experience

Qualifications

What You’ll Do: Act as an advocate for the Insights product, fostering robust relationships with key stakeholders. Create tailored engagement plans for each client based on their specific focus areas. Drive client engagement through proactive outreach: direct emails, product demonstrations, and meetings (virtual or onsite). Work with the sales team to ensure timely contract renewals and identify upsell opportunities. Gather valuable feedback from clients to inform product development, marketing strategies, and sales initiatives. What You Have: A Bachelor’s or Master’s degree from an accredited university. 2+ years of professional experience, particularly in B2B product sales. A strong understanding of corporate structures and the roles and needs of corporate buyers, with the ability to engage senior leaders with innovative ideas. Excellent communication skills, capable of simplifying complex issues into clear messages. Experience with expert networks is a plus. Demonstrated intellectual curiosity, adaptability, and a collaborative team-oriented mindset. A proven track record of working independently as well as within a team to achieve results.

About the job

Join Guidepoint and be a key player in our success.

Guidepoint is in search of a dynamic and entrepreneurial Client Success Manager to lead the strategy for our Insights expert call and transcript library product tailored for our Corporate Healthcare or Institutional Investment/Equity clients. In this pivotal role, you will act as a bridge between our clients and sales teams, driving engagement and revenue growth for our expanding Insights product line. Utilizing your strong CRM skills, exceptional organizational capabilities, and meticulous attention to detail, you will collaborate across departments to maximize product usage among active trials and subscribing clients. This highly visible role will involve close collaboration with Insights group heads to devise strategic plans aimed at enhancing client engagement and retention.

This is a hybrid role based in New York City.

About Guidepoint

Guidepoint is a leading expert network that connects clients with industry professionals to provide insights and guidance for informed decision-making. Our commitment to exceptional service and deep industry knowledge drives our success in various sectors, including healthcare and investment.

Similar jobs

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.