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Client Solutions Project Manager

ServiceRocketSydney, Australia
On-site Full-time

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Experience Level

Manager

Qualifications

Strong organizational skills with a proven ability to manage multiple projects simultaneously. Excellent communication and interpersonal skills, with a focus on client satisfaction. Experience in project management methodologies and tools. Ability to work collaboratively in a team-oriented environment. Familiarity with performance reporting and analytics.

About the job

Hello!
We are ServiceRocket, a globally recognized technology-enabled services company based in Palo Alto, California. Our mission is to be the most dependable partner in driving your growth. At ServiceRocket, we are dedicated to nurturing every Rocketeer and earning the trust of each client.

With over twenty years of experience, we’re here for you.

Why Choose ServiceRocket?

- More than two decades of expertise in tech services, partnering with industry leaders.
- Our diverse community of Rocketeers upholds our values and fosters collaboration, reflected in our 4.7 Glassdoor rating.
- We boast a vibrant culture! Join a fun and inclusive workplace that promotes both your professional development and personal wellness.
- We are celebrated for our innovation, impact, and exceptional customer service, recently being awarded the Atlassian Partner of the Year 2024–2025 for Co-Selling Excellence.

Explore our website to discover more about our Rocketeer Nation.

As a Project Manager specializing in Client Solutions, you will oversee multiple intricate customer projects to ensure successful delivery against project objectives. You will excel in collaborating with project teams and stakeholders to strategize, execute, monitor, and complete projects that exceed customer expectations.

Key Responsibilities

- Oversee resources, budgets, timelines, quality, risks, milestones, and other constraints.
- Collaborate with customers and internal leadership to resolve blockers and risks while providing updates on project health.
- Contribute to the definition and enhancement of project management processes and guidelines.
- Facilitate delivery across organizational boundaries.
- Create, share, and present performance reports that provide valuable insights into our capacity and commitments.
- Work closely with business stakeholders to transform their needs into well-defined projects and backlogs, including identifying potential new projects with additional services.

About ServiceRocket

ServiceRocket is a pioneering tech-enabled services firm that has carved a niche in the industry over the last two decades. With a commitment to innovation and customer satisfaction, we deliver exceptional service while fostering a supportive and dynamic work culture.

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