Client Servicing Manager

This position is located at our Mumbai office in BKC. We welcome applicants from Mumbai. The role operates on a hybrid working model, requiring 3 days in the office and 2 days working from home.Job Summary:Overview of the Role: Client SolutionsGLG is the world's foremost B2B platform linking professionals with specialized knowledge. We connect countless clients to the largest global network of subject-matter experts across every sector, empowering informed professional decisions.We are on the lookout for Associates who are eager to learn and excel in delivering top-tier client service within a dynamic, performance-driven, meritocratic, and collaborative environment.As a key player in GLG's Insight Network, the world's most extensive and diverse source of hands-on expertise, Associates engage in high-paced communication, collaborating directly with leading professionals across various industries to meet client deliverables.The ideal candidate will exhibit natural curiosity, robust critical thinking abilities, and a competitive drive to advocate for clients. With these qualities, you will undergo our comprehensive onboarding and training programs, developing the necessary skills to thrive in your role. Over time, based on consistent performance, you will manage project lifecycles, interact frequently with prominent clients and experts, all while receiving continuous coaching and mentoring from your team to enhance your project management and communication skills.Key Responsibilities Include (but are not limited to):Recruiting new experts to join GLG’s Insight Network through targeted lead generation and timely outreach via phone, email, and other channels.Scheduling and confirming essential calls and meetings between GLG’s clients and Network Members, including coordinating all communications with your new recruits.Working closely with client-facing team members to broaden project scopes and enhance the recruiting population for successful client outcomes.Deepening your understanding of client strategies, various industry sectors, and value chains to identify and vet the best experts for client projects.Learning and adhering to our compliance policies and procedures to maintain the integrity of client engagements.Proactively engaging with GLG’s Network Members to comprehend their expertise and assess their suitability for client needs.

The Associate, Client Solutions role at Gerson Lehrman Group (GLG) is based in Mumbai, following a hybrid work model with three days in the office at BKC and two days working remotely each week. GLG encourages applications from candidates currently residing in Mumbai. GLG operates a global B2B platform that connects professionals with subject-matter experts across a wide range of industries. The company’s network supports thousands of clients seeking informed decisions through direct access to expertise. Role overview Associates support GLG’s Insight Network by matching clients with the right experts for their needs. The position involves frequent communication and coordination with professionals from various sectors. New Associates join a thorough onboarding and training program, with ongoing coaching and mentorship. As experience grows, strong performers take on more project ownership, collaborating closely with both clients and experts. Main responsibilities Identify and recruit new experts for GLG’s network through targeted outreach (phone, email, and other channels). Arrange and confirm calls and meetings between clients and Network Members, handling all related communications. Collaborate with client-facing teams to refine project scopes and ensure the right experts are selected for each project. Develop knowledge of client strategies, industry sectors, and value chains to match the best experts to each request. Follow GLG’s compliance procedures to maintain the integrity of every client engagement. Engage with Network Members to understand their expertise and assess their fit for specific projects. Work model This position follows a hybrid schedule: three days per week in the Mumbai office and two days remote.

This position is located in our Mumbai office at BKC. We encourage candidates based in Mumbai to apply. This role operates under a hybrid work model, requiring three days in the office and two days of remote work.Job Summary:Overview of the Role: Client SolutionsGerson Lehrman Group (GLG) is the premier B2B platform that connects professionals with expertise. We facilitate connections between thousands of clients and the largest global network of subject-matter experts across various sectors, empowering informed professional decisions.We are seeking Associates who exhibit a passion for learning and a talent for delivering exceptional client service within a performance-driven, merit-based, and teamwork-oriented environment.As an Associate, you will play a key role in driving GLG's Insight Network – the world's most extensive and diverse source of firsthand expertise. Your responsibilities will involve dynamic communication and collaboration with leading professionals across industries to meet client needs.Ideal candidates will possess natural curiosity, robust critical thinking abilities, and a competitive spirit aimed at achieving client success. With these attributes, you will undergo comprehensive onboarding and training to cultivate the skills necessary for success in your role. Over time, based on your consistent performance, you will manage project lifecycles, engage frequently with high-profile clients and experts, while receiving ongoing coaching and mentorship from your team to enhance your project management and communication skills.Key Responsibilities Include (but are not limited to):Identifying and recruiting new experts to join GLG's Insight Network through targeted lead generation and outreach via phone, email, and additional methods.Coordinating and confirming essential calls and meetings between GLG's clients and Network Members, including scheduling calls with your newly recruited experts.Collaborating closely with client-facing team members to expand project scope and recruit populations to ensure successful client outcomes.Developing a comprehensive understanding of client strategies, industry sectors, and value chains to identify and vet the most suitable experts for client projects.Learning and adhering to our compliance policies and procedures to maintain the integrity of client engagements.Engaging proactively with GLG's Network Members to comprehend their expertise and assess their suitability for client projects.

Role Overview GLG (Gerson Lehrman Group) connects clients with a global network of subject-matter experts across many sectors. As a Senior Associate, Client Solutions, based in Mumbai, the role centers on supporting clients by matching them with the right professionals for their research needs. This position involves managing multiple projects, staying current on industry trends, and building relationships with both clients and experts. What You Will Do Learn GLG’s business processes and support project execution by sourcing and engaging industry experts who can deliver valuable insights. Grow the expert network by identifying and recruiting new professionals through strategic lead generation and outreach (phone, email, and other channels). Coordinate and confirm calls and meetings between clients and GLG Network Members, including scheduling with newly recruited experts. Follow compliance policies and procedures to ensure all client engagements maintain integrity. Manage and expand client accounts by understanding their priorities, ensuring smooth project delivery, and spotting opportunities to deepen relationships. Develop insight into client strategies, industry verticals, and value chains to find and vet the most relevant experts for each project. Facilitate timely and effective communication between clients and GLG Network Members. Proactively connect with Network Members to assess their expertise and suitability for client needs. Handle several projects at once, adapting to shifting priorities and deadlines. Build working knowledge across a range of industries to improve project and product service quality.

Note: This position is for the Night Shift, with hours from 3 PM to 12 AM or 5 PM to 2 AM, in a hybrid setup at our Mumbai BKC office.Gerson Lehrman Group (GLG) is the foremost insights network, linking our clients with the largest global network of subject-matter experts across a myriad of sectors. We empower every professional decision with the strength of insight.As an Associate, you will serve as the primary client service representative, leveraging a diverse network of global experts to identify the most qualified professional for our clients' research initiatives. Your responsibilities will include staying abreast of industry trends, nurturing relationships with high-level professionals, managing client expectations, and excelling in a fast-paced environment by effectively juggling multiple projects.

We are excited to announce an opening for the position of Associate Client Service Manager (ACSM) at NEC Software Solutions.Experience Required: 8-10 years in IT Client Service Management.Location: Mumbai, IndiaWorking Hours: UK Business Hours; On-Call Support.The Associate Client Services Manager plays a pivotal role in supporting the Senior Client Service Manager in the daily management of contracted services for designated customer accounts. This involves collaboration across various departments to ensure all services are delivered according to contractual Service Level Agreements (SLAs) and aligned with customer expectations. The Associate will serve as a primary contact for all service delivery escalations.Key Responsibilities:● Facilitate the transition of significant clients into Business As Usual (BAU) Service Operations.● Ensure that end-to-end services provided to customers function effectively and meet contracted service levels and quality benchmarks.● Develop and nurture customer and third-party relationships at all levels under the guidance of the Senior Client Service Manager to enhance customer satisfaction and align services with clients' IT/IS business strategies.● Assist in the preparation of monthly reports, including but not limited to Service Performance Reports and Service Credit calculations.● Participate in service establishment, contributing to the creation of deliverable documents.● Collaborate with the Senior Client Service Manager to document, monitor, measure, and enhance services delivered to customers through Service Improvement Plans.● Support the Senior CSM during escalations for service teams, collaborating with the Senior CSM and the customer to achieve optimal outcomes in line with contracted services.● Maintain excellent communication with customers, third parties, and internal service teams.● Aid the Senior CSM in ensuring acceptance of new or modified services into operation while managing ongoing service levels as per contract.● Comply with corporate policies, processes, procedures, and guidelines.● Engage in activities to minimize Service Credit liabilities through Service Improvement or Risk Management initiatives.● Serve as a deputy for the Senior CSM when necessary.Additional Information:The successful candidate must undergo security clearance. Continuation in this role is contingent upon successfully obtaining and maintaining the required clearance.

Position Overview:Gerson Lehrman Group (GLG) is seeking a highly skilled Manager to enhance our Asia Client Solutions team in Mumbai. As a Client Solutions Manager, you will play a pivotal role in addressing and managing project inquiries from our corporate clients in the region.Your primary responsibilities will include coordinating and executing both short-term and mid-term client projects, ensuring that the team meets or surpasses its commercial, developmental, compliance, and personnel objectives. You will also support the Sales team in expanding our client base in the region and collaborate with leadership to develop and implement initiatives aimed at improving business performance.Key Responsibilities:Leadership: Manage and guide a team of junior to mid-level professionals. Uphold best-in-class client service standards through effective coaching, and support the professional development of your direct reports while actively managing team performance.Culture & Leadership: Exemplify GLG's leadership principles and culture within the team and in external engagements.Facilitation: Enhance educational interactions between GLG experts (including industry executives, independent consultants, academics, and former policymakers) and our clients. Support clients in due diligence research, internal studies, or other strategic and operational engagements through various interaction formats, primarily 1:1 consultations, but also including surveys, in-person meetings, panels, and custom engagements.Sales Support: Assist the Sales team in nurturing GLG client relationships within India, targeting both new clients and existing senior stakeholders through proactive outreach, project execution, post-project feedback, and occasional in-person meetings.Strategic Development: Collaborate closely with leadership, sales, and other GLG stakeholders to develop and implement effective strategies.Performance Tracking: Monitor team performance and devise plans to accelerate growth and revenue in both the short and long term.Event Programming: Organize live in-country meetings or teleconferences on relevant topics and current events for our clients in collaboration with the Sales team.

JioAds brings marketers and millions of consumers together across India. People spend over seven hours daily on Jio platforms, giving advertisers direct connections through the Jio mobile network and JioFiber. The media portfolio includes JioTV, JioGames, JioChat, and JioCinema, creating many ways for brands to reach their audiences. First-party data powers JioAds, supporting every stage of the consumer purchase journey. The team shapes brand experiences across video, digital out-of-home, and in-store channels. By partnering with top publishers, JioAds helps maximize ad inventory and revenue using high-performing ad formats. Technology and product teams based locally work side by side with advertisers and publishers to support their growth goals. Location This role is based in Mumbai.

JioAds connects brands with a vast audience across India, reaching hundreds of millions of consumers who engage with Jio platforms for over seven hours each day. Users access content and services through the Jio mobile network and JioFiber, interacting with platforms such as JioTV, JioGames, JioChat, and Jio Cinema. By leveraging first-party consumer insights, JioAds enables advertisers to reach audiences throughout every stage of the purchasing journey, both online and offline. The JioAds network covers a wide range of channels, including video, display, custom experiences, in-store touchpoints, digital out-of-home, audio, connected devices, and coupons. The company also partners with premium publishers to help them increase ad inventory revenue using formats like native, interstitial, pre-roll, and mid-roll ads. Technology and product teams based in India focus on solutions tailored to local business needs and growth. Role overview The Associate Director - Client Partner in Mumbai leads the revenue delivery process, turning client and agency demand into finalized business agreements. This role acts as a key bridge between JioAds and its clients, ensuring business objectives are met and relationships are maintained at a high standard. Key responsibilities Support the Sales team in achieving revenue targets. Represent JioAds as a market ambassador for assigned agencies and clients, building long-term strategies to position JioAds as a preferred partner. Stay updated on the digital ecosystem, industry analytics, and emerging trends. Drive both strategic and tactical initiatives to maintain a strong sales pipeline, proactively addressing challenges and ensuring operational excellence. Act as an individual contributor focused on maximizing revenue potential. Independently manage stakeholder relationships with minimal supervision. Collaborate with internal sales strategy and client teams to conceptualize and execute long-term agreements for assigned accounts.

Role overview weekdayworks is seeking a Client Operations Associate based in Mumbai. This role centers on supporting daily client service activities and ensuring operations run smoothly. The position involves coordinating communications, tracking service requests, and contributing to process improvements. What you will do Coordinate with clients to maintain clear and timely communication Manage and follow up on service requests from start to finish Assist in identifying areas for operational improvement and support their implementation Requirements Strong communication skills Proactive problem-solving mindset Dedication to providing excellent customer support

Join Third Bridge as an Associate in our Global Client Services team, operating during US hours. This role offers the opportunity to be at the forefront of our client interactions, providing high-quality service and support to our diverse clientele.

Role Overview WPP Media is looking for a Client Partner in Mumbai. This role focuses on building and maintaining strong client relationships. The Client Partner works with teams across the company to deliver solutions that fit each client's goals and challenges. What You Will Do Develop and strengthen partnerships with clients Work closely with cross-functional teams to address client needs Help drive the growth and success of client brands through tailored strategies

Role overview WPP Media seeks a Client Lead in Mumbai, India to manage client relationships and oversee service delivery. This position involves guiding strategic projects and working with multiple teams to help clients reach their objectives. What you will do Develop and maintain strong client relationships Lead strategic initiatives tailored to each client Collaborate with internal teams to ensure high-quality service Make sure client expectations are consistently met or exceeded Requirements Background in managing client accounts or partnerships Skill in coordinating across teams and departments Clear communication and solid organizational abilities Commitment to achieving results for clients

Join our dynamic team at Squircle IT Consulting Services Pvt Ltd as a Client Services Specialist. In this role, you will be pivotal in managing client relationships, ensuring exceptional service delivery, and addressing client needs to enhance their overall experience. If you are passionate about client satisfaction and thrive in a fast-paced environment, we want to hear from you!

As a Client Service Manager at necsws, you will play a pivotal role in ensuring the highest level of client satisfaction. You will be responsible for managing client relationships, understanding their needs, and providing tailored solutions to meet their objectives. Your expertise will guide our team in delivering exceptional service and support to our clients.

The Client Servicing Manager at weekdayworks plays a central role in maintaining strong client relationships and ensuring that service standards remain high. This position is based in Mumbai and focuses on supporting clients, coordinating with internal teams, and helping to improve overall service delivery. Role overview This role centers on managing client queries, resolving issues, and acting as a key point of contact. The Client Servicing Manager works closely with different teams to meet client expectations and seeks ways to enhance the company's offerings based on client needs. What you will do Serve as the main contact for client communications and inquiries Coordinate with internal teams to deliver on client requirements Address client concerns and provide effective solutions Identify opportunities to improve and expand service offerings Requirements Experience working in a client-facing or account management role Strong communication and problem-solving skills Ability to work effectively with cross-functional teams Comfortable managing multiple priorities in a busy setting

About WPPWPP stands as a trusted growth partner for the world's premier brands, seamlessly integrating cutting-edge media intelligence, data solutions, world-class creativity, next-gen production, transformative enterprise solutions, and expert strategic counsel under one roof. Powered by exceptional talent and our innovative marketing platform, WPP Open, we empower our clients to navigate change, seize opportunities, and achieve transformational growth. For more information, visit WPP.com. About WPP MediaAt WPP Media, we are committed to creative transformation, leveraging the power of creativity to foster a better future for our people, planet, clients, and communities. As WPP's global media collective, we unite the best platforms, talent, and partners to create limitless growth opportunities. Visit wppmedia.com for more details.We take pride in our culture and our people, which allows us to deliver exceptional experiences for our clients and each other. In this role, embracing WPP and WPP Media's core values will be vital:Be Extraordinary by Leading Collectively to Inspire transformational Creativity.Create an Open environment by Balancing People and Client Experiences through Cultivating Trust.Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

About Protera TechnologiesAt Protera Technologies, we are revolutionizing the way SAP-focused organizations operate in the cloud. Since our inception in 1998, we have been at the forefront of integrating SAP and related applications into cloud platforms, including Microsoft Azure and AWS. Our diverse team, with bases in the US, Greece, and India, is dedicated to making IT operations smoother, faster, and more enjoyable for our clients.We pride ourselves on being more than just a traditional tech company. While we have a passion for delivering exceptional IT solutions, we also emphasize a culture of authenticity and enjoyment. We work diligently, but we also value fun—whether that’s collaborating on cloud enhancements, improving security protocols, or simply enjoying team interactions.At Protera, our mission is to empower SAP-centric businesses with state-of-the-art tools and technology to foster growth. We hold our values dear: curiosity, authenticity, and the importance of meaningful connections. We celebrate every success, large or small, from completing a project to enjoying team-building events.If you’re seeking a workplace where technology meets a vibrant culture, Protera is the place for you!Work Schedule: 24x7 (Rotational Shift)Your RoleAs an SAP Technology Associate, you will be essential in ensuring the seamless operation of critical SAP systems for our global enterprise clients. Your responsibilities will include resolving technical issues, analyzing system performance, and optimizing infrastructure security.Daily responsibilities will include:Diagnosing and rectifying technical issues in SAP systems with minimal service interruptions.Analyzing ABAP dumps to uphold system performance and stability.Managing and configuring SAP printer setups across various modules.Administering SAP client environments, overseeing user access, and configurations.Supporting basic SAP security tasks including user and role management, as well as authorization setup.Maintaining and troubleshooting databases such as Oracle, HANA, SQL, and more.Applying SAP Notes and ensuring timely updates and patches.Monitoring and managing SAP background jobs to guarantee reliable performance.

About WPPWPP serves as the trusted growth partner for some of the world’s most influential brands. We integrate cutting-edge media intelligence, innovative data solutions, world-class creativity, next-generation production, transformative enterprise strategies, and expert strategic guidance into a cohesive entity. Our exceptional talent leverages the WPP Open marketing platform to assist clients in navigating change, seizing opportunities, and achieving transformational growth. For more details, visit WPP.com.About WPP MediaWPP Media stands as the global media collective of WPP. In a landscape where media permeates every aspect of life, we unite the best platforms, talent, and partners to create limitless opportunities for growth. For more information, visit wppmedia.com.At WPP Media, we value our culture and our people. This commitment empowers us to deliver exceptional experiences for our clients and each other. In this role, embracing WPP and WPP Media’s shared core values will be essential:Be Extraordinary by Leading Collectively to Inspire transformational Creativity.Create an Open environment by Balancing People and Client Experiences through Trust.Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.Life at WPP Media & BenefitsOur dedication to shaping the next era of media involves investing in our employees, ensuring they can produce their best work. We are equally invested in employee growth and responsible media investment. WPP Media employees have access to the global networks of WPP Media and WPP, allowing them to pursue passions, expand networks, and learn at the forefront of marketing and advertising. We offer various employee resource groups and frequently host in-office events to celebrate team achievements, share insights, and commemorate holidays and significant milestones.