Client Services Associate

We are thrilled to announce an exceptional opening for an Associate/Senior Associate to become a vital part of our Technology Services Group at Optimus SBR. The ideal candidate will have the chance to collaborate with a dynamic team of professionals from various backgrounds, all driven by a common goal: to foster growth for both our firm and our clients. This position demands a robust understanding of technology delivery and risk management, gained through hands-on experience in creating, developing, and implementing technology-driven business solutions, alongside evaluating and mitigating technology and cybersecurity risks. The successful candidate will blend technical delivery skills with a consulting approach, enabling effective engagement with senior stakeholders, supporting cross-functional teams, and executing security-centric initiatives. This role reports to the Technology Services Group and necessitates familiarity with project/program management methodologies, technology delivery, risk management frameworks (such as NIST, ISO, COSO), and relevant risk regulations.

About Allied Property Trust Allied Property Trust owns and operates distinctive urban workspaces in major Canadian cities. The company focuses on environments that encourage creativity, foster connections, and support the well-being of people working in knowledge-driven organizations. Allied’s vision reaches beyond commercial real estate. The team strives to enrich urban culture and inspire communities, shaping every project with this purpose in mind. Wellness, sustainability, diversity, and creativity guide both daily operations and long-term planning. Real estate at Allied is seen as a human-centered pursuit, not just an investment. The organization aims to make a positive, lasting impact on cities and the people who live and work in them. Those looking for meaningful work that contributes to vibrant communities may find a strong sense of purpose at Allied. Learn more about Allied’s city-building philosophy on the Insights page.

The Associate, Client Experience plays a pivotal role in enhancing client satisfaction by assisting the Manager, Client Experience in a variety of operational tasks. Key responsibilities include the meticulous processing and maintenance of policy documentation, ensuring data integrity, and efficiently addressing customer inquiries. The associate will also support administrative functions and uphold client records, facilitating the delivery of outstanding service to our clientele.

The University Health Network is seeking a dedicated and innovative Associate Professor in Genetics Technology to join our esteemed faculty. This role offers a unique opportunity to contribute to cutting-edge research and education in genetics technology, shaping the future of healthcare.

As the Associate Director of Marketing Technology at EQ Bank, you will spearhead our marketing technology strategy, governance, and operational roadmap, ensuring seamless integration across our marketing platforms. Your role will be pivotal in creating a cohesive ecosystem that enhances automation, personalization, and drives significant business outcomes. This position uniquely blends strategic leadership with technical expertise, as you will actively configure, enhance, and optimize our marketing technology tools. Your goal will be to facilitate personalized, data-driven customer experiences, while owning the integrated marketing technology architecture. You will collaborate closely with marketing, digital banking, data teams, and technology partners, translating business needs into scalable solutions. We are looking for an innovative leader who is motivated to enhance our capabilities, methodologies, and practices, always aiming to maximize business value while balancing strategic technology initiatives with rapid delivery.

Join Tiger Analytics as a Senior Manager or Associate Director in our Technology Consulting division specializing in Property and Casualty (P&C) Insurance. In this role, you will lead strategic initiatives to drive digital transformation, leveraging your expertise in technology solutions tailored for the insurance industry.Your keen analytical skills and strong leadership will empower teams to deliver innovative consulting services, ensuring we meet our clients' evolving needs in a competitive landscape.

Role Overview VaynerMedia is looking for a Senior Associate, Analytics to join the team in Toronto. This role focuses on turning data into clear, practical insights that shape client marketing strategies and decisions. What You Will Do Work closely with teams across the agency to analyze marketing performance data Create detailed reports that highlight trends and key findings Offer recommendations based on data analysis to improve client outcomes Who We’re Looking For Strong analytical skills and a knack for data storytelling Comfort working with multiple teams and shifting priorities Interest in using data to drive marketing effectiveness If you enjoy finding stories in numbers and want to make a real impact for clients, VaynerMedia would like to connect.

Role overview klick1 seeks an Associate Director of Technology Enablement based in Toronto to lead Salesforce CRM initiatives. This role centers on using technology to strengthen sales processes and build stronger customer relationships. The position requires a mix of project leadership, technical expertise, and collaboration across teams. What you will do Oversee the implementation and continuous improvement of Salesforce CRM systems Work closely with multiple departments to design and deliver effective technology solutions Use Salesforce knowledge to simplify operations and boost efficiency Advance business growth by refining sales workflows and enhancing customer engagement Requirements Hands-on experience with Salesforce CRM Background in technology enablement and process improvement Ability to collaborate with cross-functional teams Strategic thinker focused on achieving practical results

Join our team as an Associate in the Controls and Third Party Management department, where you will play a vital role in supporting the Senior Associate Director. You will assist in maintaining and implementing the Third-Party Risk Management governance framework while ensuring compliance across the organization.Facilitate the implementation and upkeep of the group’s Third Party Risk Management governance framework, focusing on all third-party provider engagements, including outsourcing arrangements. Conduct ongoing reviews to assess effectiveness in identifying, mitigating, and reporting outsourcing risks that may affect both clients and the business.Act as the main point of contact for various stakeholders, including:Business owners involved in third-party provider relationships.Internal clients and stakeholders for inquiries related to Third Party Management (TPM) and provide necessary guidance and training according to TPRM policies and procedures.Parties involved in third-party engagements as required.Assist in conducting risk assessments and due diligence for all third parties onboarded by the group, while supporting business owners throughout the entire TPM lifecycle, which encompasses onboarding, ongoing monitoring, amendments, and terminations.Support continuous monitoring and periodic reviews of third-party arrangements (including intra-group), performing onsite inspections and evaluations of all new engagements while maintaining comprehensive records of oversight activities.Identify and address third-party management issues and risk trends, particularly regarding outsourcing regulatory requirements, at the earliest possible opportunity. Collaborate on remedial actions and implement best practices for resolution.Contribute to maintaining the group’s records of Third-Party Providers, alongside regulatory-specific registers (e.g., DORA, CBI Outsourcing), including drafting and disseminating documentation for assessments and monitoring activities.Monitor third-party performance and risk metrics, ensuring adherence to contract obligations and service-level agreements.Support ongoing enhancements to third-party data quality and internal controls.Contribute to the development of efficient third-party management processes that bolster the TPRM governance framework.Assist in the preparation of reports for the Outsourcing and Risk Committees and Boards of outsourced service receivers on the governance framework for third-party management.Participate in client due diligence, RFPs, or external third-party provider assessments as necessary.Ensure that Third-Party Risk Management (TPRM) policies and procedures comply with regulatory standards and stay updated with evolving regulations across relevant jurisdictions, coordinating with Compliance, Operational Risk, and internal/external audit teams to fulfill group and regulatory requirements.

We are seeking a highly skilled Senior Business Analyst with a focus on Capital Market Risk Analytics, specifically in Liquidity Risk. The ideal candidate will possess around 10 years of relevant experience and a unique blend of expertise in risk modeling, risk analytics, risk software implementation, and software programming.The candidate must demonstrate substantial hands-on experience in developing risk models or quantitative risk analytics, combined with a solid understanding of financial products across retail banking, corporate banking, and capital markets. This knowledge should stem from working within risk, finance, or treasury functions in a large banking environment.Essential qualifications include at least one year of experience implementing liquidity risk solutions from renowned vendors such as Algorithmics or Sunguard, with a strong preference for familiarity with Algorithmics’ RiskWatch.Applicants should also have a theoretical grasp of basic financial and valuation models for bonds and swaps, along with the capability to model cash flows across various financial products. Additionally, candidates should be adept at creating shocks and scenarios for stress testing.A comprehensive understanding of regulatory requirements, including Basel, FSA, and OSFI for credit, market, operational, or liquidity risk, is a must. The candidate should have experience with at least one end-to-end implementation, ideally involving Basel 2 or Basel 3.Furthermore, a minimum of three years of IT experience in system implementation, programming, or software product development is required. The candidate will be responsible for writing data extraction specifications and creating database structures for efficient data storage and liquidity computations, while also engaging in testing data extracts, addressing data gaps, and validating reports and final figures.Knowledge of complex financial instruments such as derivatives, repurchase agreements, securitization products, leasing, fixed income, and various financial securities will be highly advantageous.Strong communication skills and financial/risk expertise are crucial for conducting meetings with senior members of Group Treasury, Finance, and Group Risk Management.We encourage candidates with a Bachelor's degree in a quantitative discipline (finance, economics, engineering, or mathematics) and significant experience in measuring/managing at least one financial risk type, preferably liquidity risk, to apply.

Every day, significant decisions are made across the globe. Whether it’s a private equity firm investing millions into a venture or a large corporation pivoting its strategic direction, these decisions have far-reaching effects on employees, customers, and other stakeholders.At proSapient, we empower consulting and private equity firms to uncover the insights they need to make informed decisions and achieve their objectives. Our mission is to assist them in their quest for knowledge.We connect our clients with industry experts who share their insights through interviews or surveys. We have developed a leading software platform that curates this information, and we also help clients identify and leverage the existing knowledge within their organizations through our comprehensive knowledge management solutions.What does an Associate do?Our clients seek information that cannot be easily found through a simple Google search—insights that reside exclusively in the minds of industry experts. Our Associates leverage AI-driven technology to identify these experts and connect them with our primary clientele, which includes consultancy firms, hedge funds, and private equity organizations. Projects can vary widely, from exploring EV Charging Networks in the US to researching Shrimp Aquaculture in Mexico, ensuring that every day brings new learning opportunities.Your Responsibilities as an Associate:Collaborate with your Project Lead to understand client requests across diverse sectors, quickly grasping the context of each inquiry.Proactively identify and source exceptional experts globally using our proprietary technologies, along with other methods such as direct outreach, our AI platform, and LinkedIn.Act as a consultant by determining the type of expert necessary to fulfill client project needs.Manage multiple client requests independently while connecting with and vetting a variety of experts daily.Present the selected expert to your client, ensuring their specific needs and expectations are fully met.

Join our dynamic Anti-Money Laundering (AML) team at MUFG Investor Services, where you will play a vital role in ensuring quality client service that aligns with our core values: Trust, Challenge & Empowerment, Passion for Clients, Openness, and Honesty.Assist in the quality control review process of daily deliverables, ensuring compliance with AML, Data Governance, and Outsourcing policies and procedures.Act as a primary contact for daily client inquiries and deliverables within your team, ensuring timely completion within Service Level Agreements (SLAs) and escalating issues as necessary.Provide prompt and high-quality responses to queries from Clients, Investors, Fund Managers, or internal departments, while also mentoring team members in effective query handling.Leverage your experience to guide colleagues in daily tasks, processes, and deliverables.Engage actively in regular team check-in meetings, fostering a collaborative and supportive team culture through the sharing of information and ideas.Support management in departmental initiatives, projects, and risk mitigation strategies.#LI-Hybrid

Join Mufg Investor Services as an Associate Director of Operational Risk & Resilience, where you will play a crucial role in enhancing the company's operational resilience strategies and risk management framework. Your expertise will guide the support teams in identifying, analyzing, and mitigating risks, ensuring the robustness of our operational processes.In this leadership position, you will collaborate with various departments to develop and implement best practices that strengthen our organizational resilience. Your insights will be pivotal in shaping policies and strategies that safeguard our operations against potential disruptions.

Join Finni Health as a Strategy and Operations Associate to play a vital role in driving our operational efficiency and strategic initiatives. You will work closely with cross-functional teams to analyze data, streamline processes, and contribute to the overall growth of our organization. This position offers a unique opportunity to develop your skills in a dynamic environment.

Role overview The Environmental Services Associate at University Health Network plays a key part in maintaining a clean, safe, and welcoming hospital environment in Toronto. The work helps ensure that patients, staff, and visitors experience a comfortable and healthy setting. Every day, the efforts in this role contribute directly to the well-being of everyone in the facility. What you will do Sanitize and organize patient rooms, hallways, and shared spaces throughout the hospital Apply established cleaning protocols to uphold infection control standards Help create and maintain an orderly, welcoming atmosphere for all who enter

Role overview The Senior E-Commerce Associate at HelloFresh in Toronto, Ontario will play a key part in shaping the company’s online shopping experience. This position centers on enhancing digital interactions and driving growth through the e-commerce platform. What you will do Collaborate with teams throughout the organization to strengthen HelloFresh’s digital presence. Share ideas and insights to help refine e-commerce strategies. Support the development of a seamless and engaging online journey for customers. Impact In this role, your work will help shape how customers interact with HelloFresh online, with a direct effect on engagement and satisfaction.

Join our dynamic Portfolio Management Office (PMO) at MUFG Investor Services, where we are dedicated to establishing and overseeing governance frameworks, policies, and procedures for Portfolio, Project, and Change Initiatives. Acting as the operational backbone of the Investment Review Committee (IRC), the PMO ensures effective decision-making, detailed reporting, and comprehensive management of portfolios, programs, and projects.As a Senior Associate within the PMO team, you will collaborate with a group of high-performing professionals, sharing both challenges and successes while fostering a business-driven environment. This role is ideal for individuals passionate about promoting best practices and standardizing governance and delivery approaches across the organization.Key Responsibilities:Establish governance guidelines, templates, learning materials, and policies to ensure uniformity and adherence to best practices across the organization.Administer the PMO project portfolio, ensuring accurate project setup, data quality, and compliance with governance standards.Generate timely and high-quality reports that consolidate project performance, risks, financial metrics, and key performance indicators.Monitor project health by validating status updates, identifying early warning signs, and assessing overall portfolio integrity.Ensure compliance throughout the project lifecycle, including Initiation, Business Case, Stage Gates, and Closeout activities.Support the management of dependencies, risks, and issues, ensuring consistent tracking and documentation.Collaborate with Project Managers to validate schedules, budgets, and resource needs, fostering transparency and accountability.Act as a Smartsheet Subject-Matter Expert, overseeing administration, configuration, dashboards, automation, and PMO tool enhancements.Facilitate cross-team communication and alignment across impacted functions.

Role Overview VaynerMedia is looking for a Senior Associate, Analytics (Media) to join the team in Toronto. This role focuses on using data to inform and improve media strategies for clients. The Senior Associate will work with complex datasets to uncover insights that help drive campaign results. What You Will Do Analyze media and campaign performance using advanced analytics techniques Interpret large and complex datasets to identify trends and actionable insights Present findings and recommendations to internal stakeholders and clients Work closely with creative and media teams to ensure strategies reflect data-driven thinking and align with client goals Collaboration This position partners with both creative and media colleagues, connecting data analysis directly to campaign planning and execution. Clear communication and teamwork are essential in this role.

Join EQ Bank as a Senior Manager of Risk Transformation, where you will play a pivotal role in reshaping our risk management framework. In this influential position, you will lead initiatives that enhance our risk assessment processes, ensuring our operations are aligned with industry standards and best practices. Your strategic vision and leadership skills will drive transformative change, enabling us to navigate risk effectively while maximizing opportunities for growth.