Client Service Associate

DLR Group is a renowned integrated design firm dedicated to enhancing the human experience through innovative design. We are passionate about making a positive impact on our clients, communities, and the planet. If this resonates with you, we invite you to explore this opportunity.Join Our Justice + Civic SectorWe are seeking a dynamic Client Leader to spearhead our Justice + Civic sector, based in either our Charlotte or Durham studios.About Justice + Civic at DLR GroupDLR Group is a nationally recognized leader in Justice + Civic facility planning and design. We partner with municipal, county, state, and federal public-sector clients to deliver exceptional civic, public safety, and justice design solutions that focus on operational excellence, sustainable design, resilience planning, and comprehensive project management. Our Justice + Civic practice is committed to fostering behavioral, environmental, and social betterment, promoting healing, equity, and transformative outcomes for individuals and communities.Position SummaryAs the Client Leader, you will oversee all aspects of project delivery and client relations, driving business development initiatives within the Justice + Civic sector. You will manage project teams, financial performance, and ensure design excellence from project inception through completion. As the primary client contact, you will be instrumental in achieving successful project outcomes that align with both client objectives and our firm's mission.Your Responsibilities Include:Driving business development through RFP responses, client interviews, and contract negotiations.Leading comprehensive project planning, including scheduling, staffing, budgeting, and scope development.Managing relationships with government agencies, public stakeholders, and institutional clients.Overseeing project teams, consultants, and vendors to ensure quality and success.

DLR Group is a dynamic and innovative integrated design firm dedicated to enhancing the human experience through thoughtful design solutions. Our global presence and commitment to improving the lives of our clients, communities, and environment underpin everything we do. If you share this passion, we invite you to explore this opportunity.We are currently seeking a Proposal Specialist for the Justice and Civic sectors who is enthusiastic about brand development and will contribute to our efforts in securing new projects through compelling proposal content creation. Our flexible work environment supports a hybrid model, allowing for a balanced approach between in-office collaboration and remote work.This role can be based in the following cities:CharlotteDallasOmahaOrlandoOverland ParkAbout Our Marketing TeamAt DLR Group, our Marketing team plays a pivotal role in driving strategic initiatives for new business pursuits and producing high-quality marketing materials. By leveraging our extensive market knowledge and understanding client needs, we effectively showcase the firm’s capabilities to engage prospective clients.Position OverviewThe Proposal Specialist is responsible for crafting tailored content to support project pursuits within their designated sectors. This includes writing project narratives, creating professional bios and resumes for design professionals, and developing unique content for sector-specific proposals. As they gain experience, they will oversee individual project pursuits, ensuring timely and compliant deliverables, including statements of qualification, RFP responses, and interview presentations.Key Responsibilities:Oversee individual project pursuits, ensuring on-time and compliant delivery.Work collaboratively with a diverse pursuit team (designers, architects, engineers, planners, and other specialists) to produce content that aligns with our brand voice and style.

DLR Group is a forward-thinking integrated design firm dedicated to enhancing the human experience through innovative design. Our commitment drives our global efforts and motivates our mission to uplift the lives of our clients, communities, and the planet. If this mission resonates with you, you are in the right place.We are excited to announce an opening for a Client Leader to spearhead our Higher Education initiatives in North Carolina. Our hybrid work model allows for a balanced blend of office presence and remote work, promoting flexibility.About Higher Education at DLR GroupAt DLR Group, our Higher Education practice is committed to our societal responsibilities, crafting spaces that prioritize academic growth and social development. We are reshaping the educational landscape, collaborating with clients to establish new standards for learning environments that enrich school communities and foster achievement. Our team leverages evidence-based design to enhance student and educator engagement, ensuring that our designs facilitate effective learning. We understand the rapid pace of technological, social, and cultural transformations and assist educational institutions in navigating these challenges.Position SummaryAs a Client Leader at DLR Group, you will take charge of expanding and nurturing our client relationships and projects within the Higher Education sector across North Carolina and South Carolina. Working within a collaborative design team, you will contribute to the development of transformative buildings that elevate human experiences through design. Your role will involve enhancing our existing portfolio within the Carolinas, identifying new opportunities, and maintaining close communication with clients throughout project lifecycles. DLR Group has recently completed and is engaged in projects at institutions such as UNC Chapel Hill, UNC Charlotte, Clemson, and the University of South Carolina, among others.Key Responsibilities:Oversee project execution, ensuring alignment with budgetary, scheduling, and scope expectations while upholding client satisfaction.Collaborate with the Project Manager on team staffing, roles, and performance feedback for project contributors.

As a Shift Leader at our vibrant Downtown Charlotte location, you will take the helm of our bakery operations, guiding your team to success during both day and night shifts. Your exceptional leadership skills will shine as you forecast business trends, ensuring a seamless flow of operations. This role will involve hands-on responsibilities including order preparation, suggestive selling, baking, and direct customer engagement. You will take pride in your contribution to creating a productive and enjoyable atmosphere for both staff and customers alike!Explore our content videos to learn more about us!Who We Are!Insomnia Cookies TimelineCore Values PERKS OF BEING OUR SHIFT LEADER:• Flexible part-time scheduling• Daily Pay (no need to wait for payday; access your earnings daily!)• Paid vacation and sick leave• Interactive training and mentorship programs• Pet insurance for your beloved pets• Job security with a rapidly expanding and reputable brand• Opportunities for advancement and growth• Enjoy a fun and dynamic team atmosphere

Join Insomnia Cookies as a Shift Leader, where you will play a pivotal role in ensuring our customers receive the best experience possible. As a Shift Leader, you will oversee daily operations, manage team members, and maintain our high standards of quality and service. Your leadership will be crucial in creating a fun and engaging work environment while driving the success of our store.

As a Shift Leader at our UNCC store, located at 9211 N Tryon St, Charlotte, NC 28262, you will take on the vital role of guiding our bakery operations day or night! Your expertise in anticipating the business flow ensures a successful shift as you "Own the Night" and beyond. Your hands-on approach encompasses order preparation, suggestive selling, baking, and customer interaction, all while fostering a vibrant and productive atmosphere in our store!Explore our engaging content to learn more about us!Who We Are!Insomnia Cookies TimelineCore Values SOME OF OUR SWEET SHIFT LEADER PERKS:• Flexible part-time work schedules• Pay-on-Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)• Paid vacation and sick time off• Interactive training & mentorship• Pet insurance for your furry loved ones• Job stability with a rapidly growing and reputable company• Achievable growth/promotion opportunities• You get to work in a fun, exciting team environment• Employee discount and FREE cookies with every shift!

As the Shift Leader at Insomnia Cookies in our Plaza Midwood location at 1401 Central Ave, you're the driving force behind our bakery operations, day or night! Your role encompasses anticipating business flow during a successful shift and providing hands-on leadership in various tasks, including order building, suggestive selling, baking, and customer engagement. Take pride in contributing to a productive and enjoyable atmosphere at Insomnia Cookies!Explore our content videos to discover more about our culture!Who We Are!Insomnia Cookies TimelineCore Values BENEFITS OF BECOMING A SHIFT LEADER WITH US:• Flexible part-time scheduling• Pay-on-Demand - Get paid daily for your shifts!• Paid vacation and sick leave• Engaging training and mentorship programs• Pet insurance for your furry companions• Stability within a rapidly growing and respected company• Opportunities for career growth and advancement• A fun and dynamic team environment• Employee discounts and complimentary cookies with every shift!

As a Shift Leader at our vibrant South End location at 2116 Hawkins St, Charlotte NC 28203, you embody the spirit of our bakery, whether it’s day or night! Your ability to anticipate business flow during successful shifts allows you to 'Own the Night' and beyond. Your hands-on leadership style will involve everything from building orders and suggestive selling to baking and engaging with customers. You'll take pride in knowing that your leadership contributes to a productive and enjoyable evening for your team and our guests!Explore our content videos to learn more about our culture!Who We Are!Insomnia Cookies TimelineCore Values SOME OF OUR SWEET SHIFT LEADER PERKS:• Flexible part-time work schedules• Pay on Demand (access your earned wages at the end of the day!)• Paid vacation and sick leave• Engaging training & mentorship programs• Pet insurance for your furry companions• Job stability with a rapidly growing and reputable company• Clear growth and promotion opportunities• A fun, exciting team environment• Employee discounts and FREE cookies with every shift! WHAT WILL I DO AS A SHIFT LEADER?• Deliver exceptional customer service and high-quality products to all guests throughout their experience in our bakeries• Support store leadership by maintaining operations during your shift, communicating essential information, monitoring production efficiency, holding the team accountable to company standards, and assisting in training and coaching team members• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie...

Join Raising Canes as the Regional Leader of Training in Charlotte! In this pivotal role, you will champion the development and implementation of training programs aimed at enhancing employee skills and operational excellence across the region. You will collaborate with various teams to ensure that all training initiatives align with company values and performance goals.

Join a leading CPA and advisory firm that is dedicated to innovation and growth. Aprio boasts 30 offices across the U.S., one in the Philippines, and a diverse team of over 2,100 professionals fluent in more than 60 languages. Our expertise and strategic insight empower clients to navigate the complexities of business with confidence. Experience a vibrant company culture, abundant professional development opportunities, and take the next step in your career with Aprio.Become a part of Aprio's Assurance team as we seek an Audit Leader with extensive manufacturing expertise to enhance our dynamic team.

As a Practice Leader in Equity, Diversity & Inclusion at Prosidian Consulting, you will champion initiatives that promote an inclusive workplace. Your leadership will drive strategic efforts aimed at enhancing diversity across our teams and fostering an environment where every employee feels valued and empowered. You will collaborate with various departments to implement innovative programs, assess organizational culture, and develop metrics to measure progress.

About Judi HealthJudi Health is a pioneering enterprise health technology organization dedicated to transforming healthcare for employers and health plans through a holistic range of innovative solutions, including:Capital Rx, a public benefit corporation specializing in comprehensive pharmacy benefit management (PBM) services for self-insured employers,Judi Health™, which delivers full-service health benefit management solutions to employers, third-party administrators (TPAs), and health plans, andJudi®, the industry's premier proprietary Enterprise Health Platform (EHP) that integrates all claim administration workflows into a single, scalable, and secure platform.At Judi Health, we collaborate with our clients to restore trust in the U.S. healthcare system and establish the necessary infrastructure for the quality care that everyone deserves. Discover more at www.judi.health.Position SummaryThe Client Experience Resolution & Optimization (CERO) Manager is responsible for leading the intake, triage, and resolution process for client-related issues within the Client Services team. This role is vital in establishing governance for intake workflows, ensuring the accurate validation and routing of issues, and promoting consistency in how Client Services addresses and resolves operational challenges. The Manager will collaborate across various teams to streamline processes, minimize manual tasks, and enhance the overall client experience, while also providing mentorship to the CERO Analyst.Position Responsibilities:Develop and oversee a standardized intake and routing process for Client Services issues.Manage the triage, prioritization, and cross-functional coordination of issues.Act as the primary contact for inquiries regarding intake, validation, and routing.Create and maintain standard operating procedures (SOPs), workflows, and documentation for Client Services operations.Establish and track key performance indicators (KPIs) in partnership with internal analytics teams (e.g., intake volumes, turnaround times, quality metrics).Lead initiatives for continuous improvement aimed at simplifying workflows and addressing recurring issues.Collaborate with various teams to identify process gaps and facilitate the implementation of improvements.Coach and mentor the CERO Analyst, supporting their ongoing professional development.

We are seeking a highly skilled Senior Audit Leader to join our dynamic team in Charlotte. In this pivotal role, you will be responsible for overseeing audit processes, ensuring compliance with regulatory standards, and leading audit teams to deliver exceptional results. Your expertise will guide strategic decision-making and improve operational efficiencies.

Join our team as a Senior Audit Leader at Northstar Staffing Solutions in Charlotte, NC. In this pivotal role, you will be responsible for overseeing audit processes, ensuring compliance with regulatory standards, and leading audit teams to deliver comprehensive evaluations and recommendations. Your expertise will guide our strategic initiatives, enhance our operational efficiency, and strengthen our organizational integrity.

As a Senior Client Service Representative at Prosidian Consulting, you will play a crucial role in ensuring exceptional client satisfaction. You will be responsible for managing client inquiries, resolving issues, and providing tailored solutions to meet their needs. Your expertise will be pivotal in maintaining long-term relationships with our clients, and you will be a key contributor to our team’s success.

Join Prosidian Consulting as a Senior Client Relations Specialist. In this pivotal role, you will enhance our client service strategy, ensuring exceptional communication and support for our esteemed clients. You will lead initiatives to strengthen relationships, drive client satisfaction, and foster long-term partnerships. Your expertise will be key in identifying client needs and implementing effective solutions.

DLR Group is a leading integrated design firm committed to enhancing human experiences through innovative design. Our work spans the globe, driven by our mission to enrich the lives of our clients, communities, and the environment. If this resonates with you, we invite you to explore this opportunity.We are currently seeking a Studio Leader for K-12 Education in our Charlotte, NC office. This role supports a hybrid work model, allowing flexibility between office presence and remote work.About K-12 Education at DLR Group:Our multidisciplinary team, consisting of educators, researchers, anthropologists, planners, architects, engineers, and interior designers, employs evidence-based design to transform educational environments. We assist schools nationwide in adapting to rapid technological, social, and cultural changes, ensuring that educational experiences and outcomes for students are continually enhanced.Position Summary:As the Studio Leader/Client Leader, you will play a vital role in business development, nurturing client relationships, and steering contract negotiations. You will guide clients through our design process while collaborating closely with the project manager to achieve financial success for each project. Throughout the project's duration, you will maintain consistent communication with clients, foster a collaborative work atmosphere, and ensure alignment with both client and DLR Group objectives.Key Responsibilities:Oversee project execution, ensuring adherence to budget, schedule, and scope while meeting client expectations.Collaborate with the Project Manager to manage staffing, responsibilities, and provide performance feedback for project team members.Monitor project milestones and deliverables, ensuring compliance with quality standards and preparing regular status updates.Facilitate and document meetings with staff and clients, coordinating project personnel, vendors, and consultants.Engage in client contract negotiations, manage change requests, and approve modifications to project plans.Contribute to business development efforts by assisting in RFP responses and nurturing client relationships.

Join our dynamic team as an Entry Level Client Relations Specialist at Prosidian Consulting, where you will play a pivotal role in fostering strong relationships with our clients. This position offers an excellent opportunity for recent graduates looking to start their career in client relations and consulting.As a Client Relations Specialist, you will assist in managing client accounts, addressing inquiries, and providing exceptional service to ensure client satisfaction. You will work closely with our experienced team to gain insights into the consulting industry and develop your professional skills.

Join CanonDesign as a S&T Market Leader I in Charlotte, NC, where you will play a pivotal role in steering market strategies, nurturing client relationships, and driving business growth. We seek a passionate and results-oriented professional ready to lead our initiatives in the S&T sector.