Client Service Associate

About Nabis Nabis is the leading licensed cannabis wholesale platform globally, distributing over $1 billion worth of cannabis products each year from a diverse range of brands to retailers in California, New York, and Nevada. Our mission is to facilitate cannabis discovery by enhancing choice, access, and innovation. Through cutting-edge and scalable infrastructure, we aim to revolutionize the cannabis landscape. At the forefront of this dynamic sector, we are developing a technology-first platform designed to scale the entire cannabis industry. Supported by Y Combinator and influential investors, including Stanley Tang (Co-Founder of DoorDash), Joe Montana (NFL Hall of Famer), Paul Buchheit (creator of Gmail), and Justin Kan (co-founder of Twitch), Nabis is swiftly expanding in the U.S., with aspirations to become the most extensive and impactful cannabis distribution network worldwide. Why Join Nabis? Competitive hourly wage ranging from $20 to $23, paid weekly (note: NYC minimum wage is $17.00/hr as of January 1, 2026). Be part of the fastest-growing cannabis startup! Comprehensive medical, dental, and vision benefits available for all full-time employees. Paid safe and sick leave in accordance with NYC’s Expanded Earned Safe and Sick Time Act (ESSTA). Collaborate with a diverse team that shares a common goal, fostering a vibrant and energetic workplace culture! The RoleThis position is based in New York and supports Nabis' expanding presence in the New York market, collaborating with brands and retail partners compliant with New York State Office of Cannabis Management (OCM) regulations. The Customer Experience Associate will serve as a vital extension of Nabis operations, ensuring alignment between our brand partners and daily operational activities. The ideal candidate is punctual, detail-oriented, empathetic, and possesses excellent communication skills. They will thrive in customer service scenarios and operational settings. Key Responsibilities: Deliver exceptional support to both internal and external Nabis partners, including brands and retailers. Assist customer experience managers with various projects as needed. Provide general support to Operations Managers. Handle multiple inbound and outbound communications via calls, emails, and chats. Maintain key performance indicators, including response times and missed call rates, at or above team averages. Oversee communications to keep other departments informed and responsive.

Join Labella Associates as an Accounting Associate, where you will play a vital role in supporting our financial operations. In this position, you will manage essential accounting tasks, ensuring accuracy and compliance with established regulations. You will collaborate with a dynamic team, contributing to the overall success of our organization.

Join our dynamic team at LaBella Associates as a Bridge Project Engineer in Rochester, NY. In this pivotal role, you will lead and coordinate project activities through all phases, ensuring successful project delivery.Key Responsibilities:Oversee and manage projects to ensure they meet planning, quality assurance, deadlines, and financial targets while maintaining the high standards of our firm.Engage in all project aspects including proposal development, contract negotiations, and project work planning with the project team.Organize and supervise project staff workloads to optimize efficiency.Monitor project costs to guarantee delivery within budgetary constraints.Review invoices for accuracy and coordinate with the Accounting Department for customer billing and follow-up on outstanding invoices.Compile monthly financial reports detailing project progress and projections.Address and resolve all project-related issues promptly.

Join our dynamic team as a Program Manager at LaBella Associates, where you will lead complex projects and multi-year capital programs. We are looking for a dedicated professional with a robust engineering background, proven experience in quality management, coupled with exceptional communication and leadership skills.At LaBella, our Program Management Services Division excels in providing tailored management services for intricate projects. Our project teams expertly blend business consulting, project management, financial oversight, and technical support to meet diverse client needs.Salary Range: $100,000 - $144,000The salary offered will be determined by various factors including the candidate's relevant experience, educational background, and job location.

Join LaBella Associates as a Scheduler/Cost Controller in the vibrant city of Rochester, NY. We are looking for a detail-oriented professional who is passionate about project management and cost control. In this role, you will play a crucial part in ensuring project timelines and budgets are met efficiently.

Join us as a Mechanical Engineer in our dynamic Building Engineering Division at LaBella Associates in Rochester, NY. Our team provides comprehensive building engineering services, including mechanical, electrical, plumbing, and structural engineering. We handle everything from feasibility studies and analysis to project design and construction. Our engineers excel in new construction, renovations, additions, analysis, special structures, and design/build projects for a diverse range of clients.As a Mechanical Engineer, you will collaborate with fellow engineers in a project team to deliver HVAC, plumbing, and fire protection designs, studies, and technical support necessary to meet project specifications. Your responsibilities will include fieldwork, design, and construction administration services.The ideal candidate will demonstrate the ability to work cohesively within a team to develop innovative concepts, strategies, designs, drawings, specifications, and reports for Building and Renovation projects.

Join us in designing critical systems that sustain communities. At LaBella Associates, we specialize in planning and creating underground infrastructure that ensures the delivery of clean water, efficient wastewater management, and effective stormwater solutions for communities large and small. As a Civil Engineer focusing on water infrastructure, you will contribute to essential public systems that safeguard health, support growth, and enhance quality of life.Key ResponsibilitiesLead the design of water infrastructure systems, site, and roadway enhancements.Oversee project development, proposals, budgets, and client interactions.Prepare detailed engineering plans, technical specifications, cost estimates, and construction documents.Collaborate effectively with municipalities, utilities, and interdisciplinary teams.Assist with permitting, funding applications, and liaising with regulatory bodies.Manage construction administration to ensure project outcomes align with expectations.Coordinate with multidisciplinary teams and mentor junior engineers.Participate in business development and proposal initiatives as you evolve into a trusted advisor.

LaBella Associates is actively looking for a skilled Assistant Project Manager to join our dynamic Program Management Services Division, working directly from our client’s office in Rochester, NY. This position plays a crucial role in the planning and execution of facilities-related projects such as renovations, infrastructure upgrades, and equipment installations.In our Program Management Services Division, we deliver comprehensive management solutions for complex projects and multi-year capital programs. Our project teams are designed to provide a tailored blend of business consulting, project management expertise, financial oversight, and administrative and technical support.

LaBella Associates is on the lookout for a skilled Project Architect / Associate to join our Civic & Justice Studio in Rochester, NY. The ideal candidate will bring 5 to 10 years of experience in architectural design, particularly in municipal or publicly bid projects. Familiarity with Wicks-Law requirements is essential, and experience in judicial or correctional facility design is a significant advantage. This role demands a dynamic, client-oriented professional with proven leadership abilities. Candidates should have a successful track record in client service and team coordination, particularly in an architectural or engineering consulting environment.Key Responsibilities:Oversee and manage project deadlines for both internal teams and consultants.Conduct Quality Assurance/Quality Control (QA/QC) of project deliverables.Delegate tasks effectively and mentor junior team members to foster their professional growth.Qualifications:5 to 10 years of relevant experience in architecture.Exceptional communication skills, both verbal and written, along with strong organizational abilities.Self-motivated and adept at working collaboratively in a team setting.Proficient in Revit and AutoCAD; familiarity with Autodesk Construction Cloud (ACC) is an asset.In-depth knowledge of New York State Building Codes and NFPA; ICC codes knowledge is a plus.Proficient in Microsoft Office Suite (Word, Excel, Outlook); experience with MS Project is advantageous.Registered Architect in the State of New York is desirable but not mandatory.Willingness to travel as necessary.

Join our dynamic Building Engineering division as a part-time Safety Specialist, supporting diverse construction and civil projects across New York State. The LaBella safety team is dedicated to delivering comprehensive safety management services and training to clients in various industries. This role will report to our safety manager based in Latham, NY.This position is characterized by its dynamic nature and may require extended travel assignments. The ideal candidate will collaborate effectively with our clients’ management teams, safety personnel, and labor force to ensure on-site safety compliance. You will be stationed at one of our client’s project sites, where you will guide, lead, and implement necessary corrective actions.As a part-time role, this position offers flexibility while making a meaningful impact on safety standards in the field.

Become part of the most vibrant store in the mall! We are seeking passionate music and pop culture enthusiasts to elevate our customer experience. As a Sales Associate at BoxLunch, you will play a crucial role in our success by delivering outstanding customer service and ensuring that fellow fans can access the merchandise they cherish. You will share your fandom expertise, manage stock and product replenishment, and create visually appealing merchandise displays—all while maintaining a strong focus on enhancing the in-store experience.

Join our dynamic team at Trademark Marketing Group as a Customer Service and Sales Associate! We are excited to offer a comprehensive training program to help you excel in this role. You'll be the face of our company, assisting customers with their needs while driving sales growth. If you are passionate about providing exceptional service and eager to learn, we want you!

Join our dynamic team as a Junior Mechanical Engineer in the Building Engineering Division at our Rochester office. At LaBella Associates, we provide comprehensive engineering services that encompass mechanical, electrical, plumbing, and structural engineering, catering to a diverse range of clients and projects.The selected candidate will collaborate with experienced engineers on various projects, contributing to HVAC, plumbing, and fire protection designs, as well as conducting studies and offering technical support. This role includes fieldwork, design development, and construction administration, ensuring project objectives are met efficiently.As a Junior Mechanical Engineer, you will engage in teamwork to develop innovative concepts, strategic designs, detailed drawings, specifications, and comprehensive reports for building and renovation initiatives.

Join LaBella Associates as an Architecture Intern for the Summer of 2026 in Rochester, NY! We are looking for creative and motivated students who are pursuing a Bachelor's degree in Architecture, are well-versed in design principles, and possess the ability to articulate these concepts effectively as they pertain to various projects. Candidates should have a solid understanding of all phases of the design process.Key Responsibilities:Support the team in creating drawings and specifications. Intermediate proficiency in producing graphics for presentations and proposals is essential. Participate in visualization exercises.Demonstrate strong written and verbal communication skills. Ability to comprehend guidance and complete tasks on schedule. Intermediate organizational and time management skills are required.Accompany the project lead to client meetings and presentations, contributing to client engagement and project discussions.Qualifications:Currently enrolled in a Bachelor’s degree program in Architecture at an accredited institution.A genuine eagerness to collaborate with experienced architects in a dynamic, fast-paced setting.Strong sketching and modeling skills.Proficient in Revit Architecture, AutoCAD, SketchUp, Photoshop, Creative Suite, Microsoft Office, and 3D Max at Intermediate to Advanced levels.Compensation:The hourly wage for this internship ranges from $15.50 to $20, depending on qualifications. Salary may vary based on factors such as relevant experience, education, and the job location.Benefits:At LaBella Associates, we prioritize the well-being of our employees by offering a comprehensive benefits package that supports physical, mental, and financial health. Our benefits include:Flexible Work ScheduleHealth/Dental Insurance401k Plan with Employer MatchPaid Parental LeaveShort & Long-Term DisabilityProfit SharingPaid Time OffLeadership Development ProgramFitness ReimbursementTuition ReimbursementReferral Bonus ProgramWellness ProgramTeam Building EventsCommunity Service OpportunitiesLaBella Associates is dedicated to fostering a diverse, equitable, and inclusive workplace. We value each individual's unique background and experiences, and we actively promote a culture of respect and support. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy and related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, or citizenship status.

Join LaBella Associates as a Project Manager in Civil Engineering, where you will lead our dynamic Land Development Group from our Rochester, Syracuse, or Buffalo offices. This pivotal role involves managing Civil Engineering projects independently from inception through completion, mentoring junior engineers, and ensuring the preparation of comprehensive Civil Engineering Site Plans, including Stormwater Pollution Prevention Plans.Your responsibilities will also encompass client engagement, proposal development, coordination with Architects and MEP engineers, and securing agency approvals while ensuring compliance with project budgets.

Join our dynamic team at The Tile Shop as a Sales Associate, where you will play a pivotal role in delivering exceptional customer experiences. As a Sales Associate, you will assist customers in selecting the perfect tiles for their projects, providing product knowledge and guidance to ensure satisfaction. Your passion for design and customer service will help create a welcoming environment where customers feel valued and inspired.

LaBella Associates is actively seeking a highly qualified Lead Protection & Controls Engineer to join our Program Management Services Division at our client's office in Rochester, NY. This position will play a pivotal role in overseeing the protection and controls design for complex capital projects.The Program Management Services Division at LaBella is dedicated to delivering outstanding management services for intricate projects and multi-year capital programs. Our project teams are tailored to provide a unique blend of business consulting, project management, financial oversight, administrative, and technical support services.Join us and be part of a team that values innovation and excellence.

LaBella Associates is actively searching for a dedicated Project Manager specializing in Substation Projects within our engineering services division. This pivotal role involves overseeing multi-disciplinary teams to ensure projects are executed efficiently, within budget, and on schedule. The Project Manager will be responsible for every facet of the project lifecycle, including the bid process, budget setting, resource management, monitoring progress, client interactions, billing, and project close-outs.Key ResponsibilitiesEffectively manage multiple projects concurrently.Utilize standardized Project Management methodologies to ensure alignment with Client Management Systems (QMS, EMS, ISO) while emphasizing risk management, quality deliverables, adherence to timelines, and regulatory compliance.Plan and oversee projects with complex dependencies, typically ranging from 6 to 24 months in duration, and with varying complexity or regulatory significance.Lead engineering team meetings to provide project updates, facilitate change controls, and manage project resources effectively.Ensure team members critically review and accept client deliverables, guaranteeing that they meet quality and schedule standards.Ideal candidates will possess experience in design and construction administration, utility engineering, and direct management of construction projects related to Transmission, Distribution, and Substations.Coordinate work planning to ensure efficient integration of internal and external resources, enabling timely service delivery.Engage with various levels of client staff and management, including project teams, contractors, engineers, government agencies, and client representatives. Comfort with interfacing across all management levels is essential.Provide training and mentorship to less experienced team members.Adapt and prepare tools and techniques to streamline project execution.

Join the Building Engineering Division at LaBella Associates, where we specialize in Mechanical, Electrical, Plumbing, Structural, Energy, and Code Consulting services. We are eager to welcome enthusiastic interns to our Structural Engineering team.As a Structural Intern, you will provide essential technical support to our project managers and gain invaluable hands-on experience in the vertical-construction structural engineering sector. This role offers the opportunity to collaborate closely with various team members, allowing you to explore numerous aspects of Structural Engineering.The ideal candidate will be self-motivated, eager to learn, and committed to enhancing their knowledge within the Structural Engineering industry. A positive attitude, reliability, and the ability to work well within a team are essential qualities we seek.