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Client Service Associate at Proxymity | New York

ProxymityNew York, New York, United States
On-site Full-time

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Experience Level

Experience

Qualifications

Qualifications:Excellent communication and interpersonal skills. Strong analytical and problem-solving abilities. Ability to work independently and as part of a team. Proficiency in client relationship management. Experience in a fast-paced, dynamic environment is a plus.

About the job

About Us

At Proxymity, we are redefining the landscape of investor communications. Our innovative platform facilitates real-time connections between global listed companies and their shareholders through intermediaries, ensuring a seamless, transparent, and compliant communication flow. We are dedicated to simplifying Proxy Voting and Asset Servicing processes, providing solutions that add substantial value to our clients and the broader investor ecosystem.

As a rapidly expanding scale-up, Proxymity enjoys backing from leading figures in the financial industry, and we are on an ambitious journey to enhance our global presence.

Your Role:

We are seeking dynamic, thoughtful, and proactive individuals to join our Client Services team in New York. In this vital position, you will deliver exceptional multi-faceted client support to our growing customer and partner network.

As a key player in Proxymity's growth, you will engage in essential activities, with opportunities to expand your role as our business evolves.

Key Responsibilities:

  • Serve as the primary point of contact for clients.
  • Address and resolve client inquiries within defined service level agreements (SLAs).
  • Foster productive relationships with clients and stakeholders to cultivate trust and collaboration.
  • Conduct comprehensive root cause analysis to identify strategic improvements.
  • Monitor and manage current and upcoming workloads effectively.
  • Execute daily responsibilities with a strong client-centric approach.
  • Collaborate with global operations, client service hubs, and internal stakeholders.
  • Challenge existing processes and explore opportunities for enhancement.
  • Contribute to improvement projects and operational testing as necessary.
  • Maintain adherence to Standard Operating Procedures through ongoing review and validation.
  • Actively pursue self-improvement and professional development opportunities.

About Proxymity

Proxymity is at the forefront of investor communications, providing innovative, compliant solutions that connect companies with their shareholders in real-time. Our mission is to transform Proxy Voting and Asset Servicing, enhancing efficiency and transparency in communication.

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