About the job
About Us
At Proxymity, we are redefining the landscape of investor communications. Our innovative platform facilitates real-time connections between global listed companies and their shareholders through intermediaries, ensuring a seamless, transparent, and compliant communication flow. We are dedicated to simplifying Proxy Voting and Asset Servicing processes, providing solutions that add substantial value to our clients and the broader investor ecosystem.
As a rapidly expanding scale-up, Proxymity enjoys backing from leading figures in the financial industry, and we are on an ambitious journey to enhance our global presence.
Your Role:
We are seeking dynamic, thoughtful, and proactive individuals to join our Client Services team in New York. In this vital position, you will deliver exceptional multi-faceted client support to our growing customer and partner network.
As a key player in Proxymity's growth, you will engage in essential activities, with opportunities to expand your role as our business evolves.
Key Responsibilities:
- Serve as the primary point of contact for clients.
- Address and resolve client inquiries within defined service level agreements (SLAs).
- Foster productive relationships with clients and stakeholders to cultivate trust and collaboration.
- Conduct comprehensive root cause analysis to identify strategic improvements.
- Monitor and manage current and upcoming workloads effectively.
- Execute daily responsibilities with a strong client-centric approach.
- Collaborate with global operations, client service hubs, and internal stakeholders.
- Challenge existing processes and explore opportunities for enhancement.
- Contribute to improvement projects and operational testing as necessary.
- Maintain adherence to Standard Operating Procedures through ongoing review and validation.
- Actively pursue self-improvement and professional development opportunities.

