Client Retention Specialist - Work Remotely

Civitech is a pioneering public benefit corporation committed to fostering a more equitable democracy. We develop innovative tools and infrastructure that enhance civic engagement, empower Democratic candidates, and bolster progressive initiatives. Since our inception in 2019, we have partnered with over 500 organizations, including nonprofit groups, national political committees, and various campaigns, to connect with millions of voters, driving forward our mission of creating a fairer democracy.As a remote-first company, we welcome applications from individuals in our current footprint of 27 states (AL, AK, CA, CO, DC, DE, FL, GA, HI, IL, MA, MD, MN, NC, ND, NH, NJ, NV, NY, OH, SD, TN, TX, VA, WA, WI, WY). We also maintain an office in Austin, TX.Diversity is paramount to our success, and we strongly encourage applicants from underrepresented groups, including women, people of color, LGBTQIA+ individuals, and others, to apply.This position is temporary, anticipated to last until November 2026. While there may be potential for extension based on business needs, candidates should understand that this role is currently scoped as fixed-term.As a Client and Operations Support Specialist, you will play a vital role in our mail program by facilitating effective communication with clients, consolidating essential information, and assisting with operational tasks that propel Civitech's mission forward. Your contributions will be crucial in maintaining high standards of client engagement and operational efficiency, ultimately aiding in our efforts to enhance civic participation and support progressive causes.

Job SummaryAt MicroVentures, we are pioneering a unique fusion of crowdfunding and venture capital, enabling both accredited and non-accredited investors to access investment opportunities in promising startups. Our platform provides angel investors with the chance to invest alongside seasoned venture capitalists, often on equal terms. We are on the lookout for dedicated and service-oriented individuals to help us transform the way investors engage with and invest in private companies!Your Role at MicroVentures:As a Client Support Specialist, you will be pivotal in delivering an outstanding client experience across various communication channels, including chat, email, and phone. On a typical day, your responsibilities will include:1) Cultivating strong relationships by educating clients about the investment process and addressing their inquiries throughout their investment journey.2) Resolving current client issues to meet their immediate needs while identifying opportunities to enhance future client interactions.3) Collaborating with your team to tackle existing client challenges and improve the systems and processes utilized by MicroVentures.

At LightEdge Solutions, we are at the forefront of developing innovative IT solutions that will drive businesses forward over the next decade. Our unique blend of shared and private/dedicated platforms provides businesses with alternatives that enhance operational efficiency, bolster reliability, and significantly decrease costs.If you are driven by a passion for crafting impactful solutions through cutting-edge technology, enjoy tackling challenges with creative thinking, and seek a role where you can make a daily difference, then LightEdge offers a vibrant corporate culture founded on collaboration and individual accountability.The Client Experience Operations Manager plays a pivotal role in driving operational efficiencies to enhance productivity while supporting the entire customer lifecycle. This position empowers the Client Experience Manager (CX) team with refined processes, tools, and insights aimed at improving client retention, ensuring renewal readiness, and identifying expansion opportunities. By harmonizing the efforts of sales, client experience, product, and operations teams, this role guarantees a seamless transition from initial sales engagement to enduring client success.

The Global Onboarding & Support Specialist will act as the primary liaison for our franchisees during the initiation of new studio openings. This role is essential in overseeing the onboarding and support processes across the global FIT House of Brands network. The individual will play a crucial role in fostering relationships and driving the proactive onboarding and support initiatives for our company.Key ResponsibilitiesThe Global Onboarding & Support Specialist is expected to: Deliver exceptional service throughout the onboarding journey for all global FIT House of Brands studios. Implement effective onboarding and franchisee support policies to ensure consistency and efficiency across all brands. Quickly address and resolve onboarding-related inquiries from the global brands’ networks. Collaborate with divisional and senior leadership to assess and propose enhancements to the global onboarding platforms aimed at improving franchise onboarding services. Champion a culture of excellence, teamwork, and accountability within the onboarding support team. Work alongside cross-functional teams to meet established service level agreements and resolution timelines. Contribute to the overall success of the business by collaborating with various global teams. Provide insights and recommendations to the Onboarding & Support leadership team to ensure effective communication and process execution. Maintain and execute onboarding policies to ensure timely studio openings across all global brands. Foster strong relationships with franchisees to promote collaboration, empathy, and teamwork. Uphold a positive attitude and a commitment to providing an outstanding onboarding experience while maintaining a supportive internal environment. Qualifications At least 2 years of relevant experience. Strong background in fitness sales and an understanding of the successful operation of fitness businesses. Previous experience in customer support is preferred. Ability to think strategically and adapt quickly in a fast-paced environment. A Bachelor’s degree is preferred. BenefitsFIT is dedicated to providing competitive compensation and benefits. Comprehensive Medical, Vision, and Dental insurance. Competitive salary based on experience. 401(k) retirement plan. Flexible and unlimited paid time off (PTO). Casual work environment.

Role Overview graza is hiring a Sales Operations Specialist in Austin, Texas. This role focuses on improving sales efficiency and supporting operational processes. The position works closely with the sales team and other departments to help meet company goals. What You Will Do Analyze sales processes and identify ways to streamline workflow Support the sales team by maintaining accurate records and data Collaborate with teams across the company to ensure sales activities align with strategic objectives Apply strong attention to detail to help the team reach targets Location This position is based in Austin, Texas, United States.

About SwapAt Swap, we are pioneering the future of commerce through our innovative AI-driven platform. We connect backend operations seamlessly with a cutting-edge storefront experience, empowering brands to sell products globally.Our platform is designed for brands that aspire to sell anything, anywhere. Swap centralizes global operations, streamlines intelligent workflows, and enables margin-enhancing decisions through real-time data insights. Our comprehensive suite of products includes features for cross-border sales, tax compliance, returns management, demand forecasting, and our state-of-the-art agentic storefront, providing merchants with complete transparency and the confidence to take action.We are cultivating a company culture that emphasizes clarity, creativity, and shared responsibility as we reshape the landscape of global commerce.About the RoleWe are looking for a dependable, organized, and technically adept Technical Support Specialist who thrives on problem-solving and delivering exceptional customer experiences. In this role, you will address technical inquiries from merchants, diagnose platform issues, and ensure timely and precise resolutions.This position fuses customer support with technical investigation: you will be part troubleshooter, part educator, and part liaison between merchants and our product and engineering teams. You will engage with various workflows, from analyzing API logs to assisting merchants with customs documentation, and play a vital role in enhancing our support function as we expand.Collaboration with our Customer Experience, Product, and Engineering teams will be crucial to keeping merchants on track and continuously improving our support processes.

Global Elite Careers seeks a Remote Client Benefits Specialist to join the team. The position is fully remote but requires residency in Austin, Texas. This role centers on supporting clients with questions about their benefits and helping them make informed choices. Key responsibilities Answer client questions about benefits and coverage options Guide clients through available benefits and address any concerns Work to deliver a smooth, positive experience for each client Work location The role is remote, with all work performed from home. Applicants must be based in Austin, Texas.

We are seeking a dynamic and detail-oriented Project Operations Specialist to join our team at Base Power in Austin, TX. In this role, you will play a key part in enhancing our operational processes, ensuring that projects are executed efficiently and effectively. You will collaborate with various stakeholders to optimize workflows and support project management activities.

Are you the type of person who embodies reliability, creativity, and problem-solving prowess, much like the Energizer Bunny, Hermione Granger, or Thomas the Tank Engine? If so, we have an exciting opportunity for you! At Siete Foods, we are on the lookout for a passionate and detail-oriented Customer Operations Specialist. This vital role is essential in ensuring our customers receive the right products at the right time, all while providing an exceptional experience. If you believe you possess the energy and commitment to excel in this position, we would be thrilled to connect with you!

Join the dynamic team at Catalate as a B2B Technical Support Specialist, where you will play a pivotal role in delivering exceptional customer support to our business partners. You will be responsible for troubleshooting technical issues, providing solutions, and ensuring a seamless user experience with our products.

Edlink is searching for a Technical Support Specialist to join its Austin-based team. The company builds technology that connects learning platforms and school data systems, supporting over 60 million users across 5,000 districts and universities. As one of the earliest hires, this role will help shape how Edlink grows and serves its clients. Role overview This position centers on supporting Edlink’s SMB clients. The Technical Support Specialist manages the support pipeline, coordinates communication between Client Success, Engineering, and clients, and ensures a smooth experience across all touchpoints. Daily work involves live client interactions via Slack, email, and Google Meet, as well as handling a backlog of cases in the ticketing system (Pylon). The role also involves escalating technical issues by collaborating with developers, documenting JIRA tickets, and troubleshooting API-related concerns. Building a strong understanding of Edlink’s technology, client needs, and industry use cases is essential. As the company evolves, responsibilities may shift to support new initiatives and improvements in process, response times, and customer satisfaction. What you will do Act as the primary contact for SMB clients, delivering high-quality technical support Manage the support pipeline and facilitate communication between internal teams and clients Engage with clients through Slack, email, and Google Meet, focusing on their experience Handle and resolve cases within the Pylon ticketing system Work with developers to escalate issues, document JIRAs, and troubleshoot API faults Develop a deep understanding of Edlink’s technology stack, client personas, and industry context Contribute to ongoing improvements in processes and customer satisfaction Support various company initiatives as Edlink grows and adapts Requirements 2-4 years of experience in SaaS support, integrations, technical account management, or customer support Ability to understand APIs and explain technical concepts clearly Experience troubleshooting workflows across multiple systems and platforms Proven ability to independently investigate and resolve issues

Role Overview Lightspeed Systems is hiring a Customer Technical Support Specialist in Austin, Texas. This role centers on helping clients resolve technical issues and understand product features. The position supports customers directly, aiming to create a smooth and positive experience with every interaction. What You Will Do Troubleshoot technical problems for clients Share clear, accurate product information Work to ensure each customer receives prompt and effective support What We Look For Interest in technology and problem-solving Commitment to helping customers succeed Strong communication skills

Join our dynamic team as a Customer Care Specialist - Client Line at bcforward in Austin, Texas. We are dedicated to providing exceptional customer service and support to our clients. In this role, you will be the first point of contact for customer inquiries, resolving issues efficiently and ensuring a high level of customer satisfaction.As a Customer Care Specialist, you will engage with customers through various channels, including phone, email, and chat. Your ability to communicate effectively and empathize with customers will be key to your success in this position.

About Saronic Technologies Saronic Technologies develops autonomous and intelligent platforms for maritime operations. The team focuses on advancing autonomy at sea and improving how maritime systems work together. Role Overview The Operational Technology Support Technician works on site in Austin, Texas, providing technical support across manufacturing facilities. This role connects IT and production, helping to keep essential systems, such as Zebra printers, barcode scanners, production workstations, and manufacturing applications, running reliably. What You Will Do Deliver hands-on technical support for operational technology and IT systems in manufacturing environments Work closely with IT, manufacturing, and operations teams to support daily production workflows Troubleshoot and resolve issues with hardware and software used on the production floor Help maintain and improve uptime, processes, and system reliability

Join unitedfirm as a Senior Client Intake Specialist, where you will play a crucial role in assisting clients with immigration and criminal defense cases. You will be responsible for gathering detailed information from clients, managing initial consultations, and ensuring all client needs are met with professionalism and care.

Join our vibrant team at Functional Inspired Training as a Member Support Specialist! In this essential role, you will be the heart of our studio, dedicated to fostering an exceptional experience for all our members. You will support the studio team with membership discussions, engage first-time attendees, and assist with general studio operations as directed by the Studio Manager(s) and Director of Operations. As the primary contact for our members, your warm and welcoming presence will help create a positive atmosphere for everyone who enters our space.The Member Support Specialist will: Work flexible hours including early mornings, evenings, and weekends Conduct visual inspections of equipment before classes to ensure safety Maintain studio cleanliness and ensure equipment is returned to management standards Participate in networking and community events to boost studio visibility Stay current with FS8 brand and fitness standards Serve at the front desk while building relationships with members Make sales calls (as determined by your manager) and follow up on member inquiries Exhibit attention to detail to enhance the member experience Assist with stocking laundry and studio supplies, as well as preparing towels for classes Be open to evolving with trends and developments in the fitness industry Dress professionally and represent our brand positively Commit to a minimum of 20 hours per week and 40 calls per shift Perform any additional duties as assigned

The future of AI — whether in training or evaluation, classical ML or agentic workflows — starts with high-quality data.At HumanSignal, we’re developing a cutting-edge platform that facilitates the creation, curation, and evaluation of high-quality data. Our tools empower leading AI teams to fine-tune foundation models and validate agent behaviors in production, ensuring models are grounded in real-world signals rather than noise.Our open-source product, Label Studio, has established itself as the de facto standard for labeling and evaluating data across various modalities — from text and images to time series and agents-in-environments. With over 250,000 users and hundreds of millions of labeled samples, it stands as the most widely adopted open-source solution for teams focused on building AI systems.Label Studio Enterprise extends this success by offering the security, collaboration, and scalability features essential for mission-critical AI pipelines, supporting everything from model training datasets to evaluation test sets and continuous feedback loops. We began our journey before foundation models gained popularity, and we are committed to innovating as AI transforms industries. If you’re excited to help leading AI teams create smarter, more accurate systems, we’d love to hear from you.HumanSignal is on the lookout for an Operations Specialist to bolster our delivery teams as we scale operations for our Label Studio platform and Data Creation Laboratories. In this role, you will serve as a vital support system for delivery leads managing intricate data projects for pioneering AI labs and enterprise clients. You will connect technical operations with project execution, ensuring the seamless delivery of purpose-built datasets that drive groundbreaking AI applications.Our Data Creation Laboratories manufacture training data from the ground up in controlled environments — this goes beyond traditional data labeling. The technical intricacies of our deliverables require operators who grasp data architecture, can troubleshoot pipeline issues, and approach data flow systematically from creation to customer delivery. If you possess an engineering mindset and are eager to engage hands-on in one of the most exciting domains in AI, this role offers significant impact.

Thank you for considering a career with Oklo! We are excited to announce an opening for a Facility Operations Specialist to become a vital member of our team.Position OverviewAtomic Alchemy, a fully owned subsidiary of Oklo, is pioneering scalable radioisotope production capabilities across the U.S. Our facilities are committed to generating essential isotopes for various sectors including healthcare, industry, research, and defense. In response to recent executive orders issued in May 2025, the U.S. Department of Energy (DOE) is poised to lead the charge in the American nuclear renaissance. The DOE has initiated the Reactor Pilot Program (RPP) aiming to demonstrate the successful operation of at least three advanced reactors by July 4, 2026. Notably, Atomic Alchemy has been selected by the DOE for an RPP project to develop a pilot facility.The Facility Operations Specialist role is a dynamic, cross-functional position located onsite, providing critical support to ensure safe and effective daily operations. This role encompasses a diverse array of responsibilities, including operations support, radiological protection, security measures, and administrative tasks. As a key resource, the Specialist will assist both operators and facility management in executing routine functions as well as addressing urgent operational needs.Key Responsibilities:Deliver auxiliary support for daily operations in line with established protocols.Assist operators during routine tasks, maintenance coordination, and various operational activities.Conduct radiological protection tasks as trained, including surveys, access control, contamination monitoring, and documentation.Implement designated security functions, ensuring compliance with site security protocols.Support administrative and programmatic duties, such as recordkeeping, procedure support, activity coordination, and logistics.Operate material handling equipment (e.g., forklifts) and assist in maintaining industrial safety and hazard controls as needed.

Location: AustinCompany: DeepL GmbH About DeepL DeepL builds AI-powered language tools trusted by over 200,000 business clients and millions of users in 228 countries. Since 2017, under CEO Jaroslaw “Jarek” Kutylowski, the company has grown to more than 1,000 employees and is backed by investors including Benchmark, IVP, and Index Ventures. DeepL’s platform offers human-like translations, advanced writing tools, and real-time voice translation, all designed with security and intelligence in mind. Our Culture Teams at DeepL work at the intersection of AI and real-world impact. Employees often highlight the positive atmosphere, shaped by values like trust, curiosity, and care. The company supports growth, innovation, and well-being, aiming to make communication easier and more connected for millions. Learn more about DeepL’s culture on LinkedIn, Instagram, and the DeepL Blog. Role Overview: Senior Premium Customer Support Specialist The Senior Premium Customer Support Specialist provides high-level support to Premium and Enterprise customers around the world. This role handles complex issues, manages escalations with confidence, and works closely with internal teams to deliver effective solutions. The position blends technical troubleshooting with direct client interaction, focusing on improving the customer experience at every step.