About the job
About Viva.com
Viva.com stands as Europe's pioneering Tech Bank for Businesses, fundamentally transforming omnichannel payment acceptance. Our offerings include card issuance, loans, and deposit accounts tailored for businesses throughout Europe. With licensing from the Bank of Greece and operations under the EU FOS regime across 22 EU countries, we deliver seamless financial services. As innovators in Tap on Any Device technology, we enable payment acceptance on any device, or even without one. Viva.com is at the forefront of the transition to All-in-One business solutions, powered by a comprehensive suite of financial services. Our holistic approach is reinforced by a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space, connecting directly to all local payment schemes and alternative payment methods across the continent. Our vision is to provide businesses with a value-driven platform that accelerates the adoption of cutting-edge technology.
Role Overview: As a vital member of the Direct Representatives Team, you will be instrumental in promoting our services directly to clients, ensuring smooth activation and ongoing support for our merchants.
Key Responsibilities:
- Act as the primary liaison for key enterprise clients;
- Collaborate with cross-functional teams (Product, Technical, Operations) to deliver customized enterprise payment solutions;
- Oversee complex onboarding projects, ensuring timely completion of all deliverables;
- Monitor and assess portfolio performance;
- Provide in-person support and consultation for existing customers;
- Assist current merchants in maintaining active usage of services;
- Escalate issues by initiating cases for problems outside of your resolution authority;
- Effectively present product features and benefits to clients;
- Engage in travel to meet clients and participate in industry events.

