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Experience Level
Entry Level
Qualifications
What We SeekA proactive and results-oriented professional with at least 2 years of experience in banking or financial services, focusing on relationship management. A Bachelor's degree in a relevant discipline. Exceptional problem-solving and strategic decision-making abilities. Capability to work independently while effectively collaborating with internal teams. A solid understanding of banking processes and compliance regulations.
About the job
About the Role
As a Client Relationship Manager at RAK Bank, you will expertly oversee a diverse portfolio of customer relationships. Your primary responsibility will be to ensure clients receive exceptional service and customized financial solutions tailored to their requirements. You will serve as the main point of contact for customers, providing expert guidance, addressing challenges, and cultivating enduring relationships.
Key Responsibilities
Meet and exceed sales and service targets while maintaining acceptable risk levels.
Conduct regular reviews of customer portfolios to uncover business opportunities and promote cross-selling of financial products.
Foster and manage client relationships, ensuring that service delivery aligns with client expectations.
Offer specialized advice and resolve customer inquiries to enhance satisfaction.
Complete tasks with attention to detail, complying with banking policies and regulatory standards.
Work closely with internal teams such as compliance, operations, and business support to optimize processes.
Maintain professionalism and integrity in accordance with the Staff Code of Conduct.
About RAK Bank
RAK Bank, officially known as the National Bank of Ras Al-Khaimah, is a leading Public Joint Stock Company established in 1976. As one of the oldest banks in the UAE, RAK Bank excels in retail and corporate banking, offering a broad spectrum of services that include personal and business banking, credit cards, loans, investment services, and wealth management. Recently, RAK Bank has received accolades such as being named one of the world's best banks by Forbes ME (2022) and awarded UAE's SME Bank of the Year by the Asian Banking and Finance Awards. The Bank has consistently achieved outstanding profitability and maintained the lowest cost of risk since 2015, showing remarkable growth in its acquiring business and business loans. Committed to sustainability, RAK Bank is on a transformative journey, partnering with Honeywell to enhance its energy efficiency.
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Search for Associate Vice President And Senior Relationship Manager
Join RAK Bank as an Associate Vice President and Senior Relationship Manager in our Elite Banking department, where you will play a pivotal role in fostering strong relationships with high-net-worth clients. Your expertise will help us deliver personalized banking solutions that cater to the unique needs of our clientele.In this role, you will be responsible for maintaining and enhancing client relationships, identifying new business opportunities, and ensuring the highest standards of service excellence. You will also collaborate with internal teams to develop strategic plans that align with our clients' financial goals.
As the Associate Vice President of Value Management at RAK Bank, you will spearhead initiatives that drive measurable commercial outcomes across both campaign and non-campaign activities. Your role will integrate strategic foresight, analytical prowess, and executional excellence to identify, prioritize, and implement projects aimed at enhancing customer value, optimizing marketing investments, and elevating overall business profitability.Value & Performance Optimization:Develop and implement a robust value creation framework to evaluate the impact of various initiatives on the scorecard.Collaborate with product, marketing, and analytics teams to pinpoint opportunities for revenue growth, cost efficiency, customer experience enhancement, and regulatory adherence.Assist in constructing business cases for investments in customer propositions, digital initiatives, and marketing programs, ensuring alignment with measurable KPIs.Monitor performance against budget through structured review methodologies.Identify commercial impact levers beyond traditional marketing campaigns.Lead pilot programs to test innovative propositions and channel engagement strategies.Work in partnership with cross-functional teams to operationalize value creation initiatives.Campaign Strategy & Performance:Translate strategic goals into actionable campaign plans that yield measurable results.Establish and communicate success metrics, A/B testing frameworks, and post-campaign evaluation processes.Conduct commercial reviews of marketing and engagement activities to discover incremental value and refine future spending.Collaborate with cross-channel teams to enhance conversion rates and minimize acquisition and servicing costs.Strategic Responsibilities:Act as an analytics partner to business leaders regarding commercial strategy and performance management.Foster a culture of accountability for value by embedding commercial thinking throughout the organization.
Your Role:Engage in effective communication and management of stakeholders and vendors.Set and manage expectations for stakeholders (including Business Leads and other involved parties) throughout project implementations and releases.Facilitate and participate in scrum ceremonies like daily scrums, sprint planning, sprint demonstrations, and retrospective meetings.Monitor and mitigate delivery risks in collaboration with stakeholders (Business Leads, Business Analysts, and technology support teams).Collaborate closely with Architecture, Technology Support, and Testing Teams to ensure successful project deliveries and quality assurance.Ensure alignment with INFOSEC guidelines and adherence to standards.Coordinate with INFOSEC for risk assessments and with Internal Controls regarding operations and procedures.
RAK Bank is seeking an experienced Associate Vice President for SME Acquisition to join our dynamic team. In this pivotal role, you will lead initiatives to attract and onboard small and medium-sized enterprises, driving growth and innovation within the bank. Your strategic vision and leadership will be essential in cultivating relationships with clients and enhancing our service offerings.
About the RoleThe Senior Vice President - Head of Digital Channels will spearhead the strategic management and optimization of all Business Banking digital channels, ensuring exceptional customer experiences and robust operational resilience. This critical role is responsible for channel performance, leveraging data insights for customer advocacy, and serving as the primary contact for channel disruptions and outages. The SVP will advocate for Voice of Customer initiatives, manage feedback mechanisms, and partner with technology teams to enhance channel reliability and functionality.This position is crucial in designing intuitive and impactful customer journeys while delivering scalable solutions that align with RAKBANK’s strategic vision.Key ResponsibilitiesChannel Strategy & GovernanceDevelop and realize the vision and roadmap for all Business Banking digital channels (web, mobile, APIs).Establish governance frameworks for channel performance, uptime, and customer experience metrics.Data Tracking & AnalyticsImplement systems for tracking usage, metadata, and behavioral analytics.Monitor KPIs related to adoption, engagement, and transaction success; utilize insights for enhancements.Operational ResilienceAct as the primary contact for channel failures and outages, ensuring swift escalation and resolution.Oversee incident management and communicate proactively during service disruptions.Voice of CustomerLead efforts to gather and analyze customer feedback regarding channel performance.Transform insights into actionable improvements for technology teams and product roadmaps.Collaboration & DeliveryCollaborate with technology, operations, and compliance teams to ensure timely enhancements.Prioritize backlogs based on customer impact and strategic goals.Innovation & Continuous ImprovementExplore emerging technologies (AI, automation, cloud) to boost channel capabilities.Promote a culture of agility, data-driven decision-making, and a customer-centric approach.Expertise & GovernanceManage multi-channel ecosystems and integrate with core banking platforms.Balance regulatory compliance with innovation and speed to market.Influence senior stakeholders and navigate competing priorities.Operate within bank policies and governance frameworks, making decisions according to the delegation matrix.
About the RoleAs the Vice President of Transformation & Strategic Outsourcing, you will report directly to the Head of Strategic Outsourcing & Transformation, playing a crucial role in spearheading transformation initiatives across the bank under the COO's Office. This dynamic position is responsible for leading innovative outsourcing programs, refining operational models, and achieving significant efficiencies across various business and enablement functions.In this capacity, you will engage with both internal teams and external partners to deploy scalable solutions, elevate customer-centric services, and instill a culture of excellence in service delivery.Your ResponsibilitiesStrategic Transformation & OutsourcingDesign and implement strategic outsourcing and shared services frameworks.Drive comprehensive transformation programs throughout the bank, ensuring alignment with COO-led initiatives.Achieve cost reductions and headcount efficiencies through lean methodologies and digital advancements.Program Delivery & GovernanceSupervise automation projects and management information system (MIS) initiatives within the COO’s Office.Establish solid governance structures for offshoring and outsourcing, including PALM governance.Guarantee adherence to regulatory requirements and internal policies.Operating Model ImplementationDefine and execute processes, decision-making frameworks, and training programs for outsourced units.Oversee the complete delivery of Shared Services Centers.Continuously explore digitization opportunities to enhance customer experience and service quality.Stakeholder EngagementCollaborate with IT, Operations, Business Units, and Facilities teams to integrate new systems and co-location strategies.Manage vendor selection and onboarding for transformation projects.Coordinate with the Customer Experience unit to promote service excellence initiatives.
Full-time|On-site|Dubai, Dubai, United Arab Emirates
Hex Trust, founded in 2018, specializes in providing fully regulated institutional digital asset market services, including custody and staking, tailored for builders, investors, and service providers. Drawing on the expertise of seasoned banking technologists and award-winning leaders in financial services, Hex Trust continually innovates through its proprietary institutional-grade platform, delivering secure and integrated solutions. With licenses and certifications that ensure round-the-clock global coverage across Hong Kong, Singapore, Dubai, France, and Italy, our commitment to excellence is evident in our impressive growth and presence in major markets throughout Asia, the Middle East, and Europe.Hex Trust Markets, a key segment of the Hex Trust group, operates as an advanced trading desk equipped with established infrastructure, global banking connections, and licenses in crucial jurisdictions, alongside trading APIs and links to major liquidity providers. Our on/off-ramping business has experienced remarkable growth, and we are actively seeking a Vice President of OTC Sales to drive this momentum forward.The trading infrastructure is fully developed, allowing the successful candidate to join an institutional desk where systems, connectivity, and operational frameworks are already in place, enabling a focus on revenue generation from the outset.We offer an appealing, formula-based, uncapped bonus structure directly correlated to originated flow.We are looking for a VP+ OTC Sales professional with a proven network within the cryptocurrency industry. The ideal candidate will have experience in a rapidly growing crypto business, a track record of generating institutional trading volumes, and the ability to convert relationships into consistent revenue streams.Your role will encompass the entire commercial cycle: prospecting, onboarding coordination, and ongoing client engagement. Responsibilities include selling execution and on/off-ramp solutions, enhancing wallet share, and driving repeat trading volumes. This is a pure origination role that offers significant autonomy, transparent performance-based incentives, and a direct impact on revenues from day one.Key ResponsibilitiesEstablish and nurture relationships with institutional clients (including Commodity Trading Companies, Payment Companies, hedge funds, family offices, asset managers, corporates, HNWIs, and intermediaries) to promote OTC crypto trading and fiat on/off ramp activities.Identify and onboard new clients, business opportunities, and markets to enhance OTC crypto trading volume and revenue.Collaborate with clients to assess their treasury, settlement, and liquidity requirements across both crypto and fiat sectors.Deliver market intelligence, trade insights, and execution assistance across spot, derivatives, and structured products.Work closely with internal teams (trading, operations, compliance, legal, and client management) to ensure seamless service delivery.
About the RoleAs the Vice President – Digital Wealth Product Owner, you will play a pivotal role in RAKBANK’s journey of Wealth Transformation. Reporting to the Personal Banking Group, this senior individual contributor position leads a dedicated agile team to create impactful digital solutions that transform client engagement with their wealth. You will convert strategic objectives into executable initiatives, enhance digital and face-to-face customer experiences, and drive innovation throughout the wealth management landscape.Key ResponsibilitiesProduct Ownership & Strategy ExecutionLead and manage the Wealth Transformation roadmap, ensuring alignment with business objectives and customer expectations.Define and prioritize the product backlog while converting the vision into actionable user stories.Collaborate effectively with UX/UI and platform teams to create intuitive digital and staff-facing experiences.Agile LeadershipGuide a cross-functional agile team comprising developers, designers, analysts, and testers.Serve as the primary point of accountability for product decisions and sprint planning.Guarantee timely and quality delivery of product increments, ensuring compliance with standards.Stakeholder EngagementCommunicate product progress, risks, and results to stakeholders effectively.Advocate for customer insights through data-driven analysis and feedback mechanisms.Work closely with Risk and Compliance to maintain regulatory alignment.Innovation & Market AwarenessRemain informed about digital wealth trends and emerging technologies.Identify opportunities to enhance client engagement and advisory capabilities.Champion scalable, forward-thinking solutions that align with long-term objectives.Financial PerformanceEnhance origination volumes and minimize servicing costs through automation and straight-through processing (STP).Monitor and optimize lending KPIs while facilitating upsell and cross-sell opportunities.Accelerate market entry for new propositions and features.
As the Vice President of Risk Analytics, you will play a pivotal role in the development, enhancement, and execution of advanced modeling methodologies, including stress testing, IFRS9, and capital management for our wholesale portfolio.Key Responsibilities:Model Development, Monitoring, and Implementation:• Lead the performance, upkeep, and refinement of wholesale risk models throughout various portfolio life cycles, including IFRS9 models, Probability of Default (PD), Loss Given Default (LGD), Exposure at Default (EAD), and stress testing.• Ensure models are accurate, reliable, and compliant with all regulatory mandates.• Continuously realign models to track performance, providing ongoing guidance for all lending activities concerning wholesale portfolios.• Review and assess the bank’s wholesale risk to identify opportunities for model improvements and process enhancements, recommending changes to senior management and implementing cutting-edge techniques for optimal decision-making tools.• Oversee the correct implementation of models while supporting their use, interpretation, and ongoing monitoring.• Create and maintain a comprehensive model inventory ensuring compliance with model governance policies.• Collaborate closely with the Enterprise Risk Management (ERM) team for stress testing and Internal Capital Adequacy Assessment Process (ICAAP) submissions.• Stay informed on updates to IFRS9 standards and requirements, implementing necessary changes to models and methodologies.Team Management:• Lead a dedicated team of model developers, ensuring their output meets the highest standards of accuracy, timeliness, and quality.Stakeholder Management:• Assist business, risk, finance, and audit departments with model-related inquiries, providing essential information and analyses.• Work alongside stakeholders to support Expected Credit Loss (ECL) calculations and validation of IFRS9 reporting.• Aid the model validation team with amendments, validation, and verification tasks.• Liaise with business functions, credit approval, collections, and other related areas to drive model usage, monitor overrides, analyze new requirements, and gather feedback on existing models.Core Responsibilities:• Rigorously analyze databases for risk modeling, further developing them while ensuring quality assurance.• Create wholesale models in alignment with external guidance and standards, overseeing recalibration until all components align.• Facilitate the implementation of models.• Identify process changes impacting credit risk models, offering expert support to adapt accordingly.
About the RoleWe are seeking a visionary Vice President – Digital Product Owner (CASA) to spearhead the digital transformation of our Current Account, Savings Account, and Deposit offerings. In this strategic role, you will report to the Personal Banking Group and take ownership of the CASA product vision and roadmap, focusing on enhancing customer acquisition, engagement, and retention through both digital and assisted channels.Your leadership will be critical in designing seamless, impactful customer journeys, ensuring delivery of scalable solutions that align with RAKBANK’s strategic goals.Key ResponsibilitiesProduct Ownership & Strategy ImplementationDevelop and implement the CASA Transformation roadmap.Manage product backlog priorities and convert vision into actionable user stories.Work closely with UX/UI and architecture teams to create top-tier digital experiences.Enhance product features and optimize acquisition channels to expand the CASA business.Agile LeadershipLead a cross-functional agile squad comprising developers, designers, analysts, and testers.Serve as the primary point of accountability for product decisions and sprint planning.Guarantee timely delivery of product increments while maintaining quality and compliance.Stakeholder EngagementEffectively communicate progress, risks, and results to senior stakeholders.Advocate for the customer’s voice using data-driven insights.Collaborate with Risk and Compliance to ensure adherence to regulations.Innovation & Market AwarenessStay informed about digital trends and competitor offerings.Spot opportunities for personalization and advisory capabilities.Foster scalable solutions that align with long-term business objectives.Financial PerformanceEnhance origination volumes and decrease cost-to-acquire through automation.Monitor KPIs such as conversion rates, drop-off points, and portfolio growth.Facilitate upsell and cross-sell opportunities within digital journeys.
Full-time|On-site|Dubai, Dubai, United Arab Emirates
Optasia is a cutting-edge B2B2X financial technology platform specializing in scoring, financial decisioning, disbursement, and collection. Our mission is to promote financial inclusion on a large scale across both emerging and developed markets. As a recently listed public company, we blend rapid growth with disciplined execution and stringent governance practices.The Vice President of Financial Planning & Analysis (FP&A) serves as the primary strategic partner to the Group CFO, driving performance, planning, and value creation. This pivotal role is designed for a seasoned professional in a public setting, tasked with transforming data into actionable decisions, plans into results, and enhancing shareholder value.You will lead the comprehensive planning and forecasting cycle for the Group, spearhead performance assessments in collaboration with Commercial and Regional leadership, and craft the financial narratives presented to the Executive Committee, Board, and investors. Your role will involve challenging the status quo, aiding in strategic decision-making, and ensuring that Optasia maintains its trajectory of profitable, capital-efficient growth.Key Responsibilities Strategic Finance & LeadershipAct as a trusted advisor to the Group CFO on all matters of Group performance, planning, and external guidance.Deliver forward-looking financial insights to the CEO, Executive Committee, and Board, prioritizing strategic initiatives, capital allocation, and growth opportunities.Oversee the global FP&A function, establishing standards and best practices across regions and business units.Own the financial narrative that supports strategy documents, Board presentations, investor communications, and guidance.Performance Management & Commercial Business PartneringDirect the Group’s performance rhythm, including monthly reviews and quarterly assessments, with a strong focus on revenue, profitability, unit economics, and cash flow.Collaborate with leaders from Commercial, Product, Risk, and Operations to translate commercial strategies into financial results, address underperformance, and develop robust business cases for new products, markets, and partnerships.Enhance commercial analytics, including pricing strategies, take-rate optimization, partner economics, portfolio profitability, and return on capital.Establish clear accountability for P&L ownership across regions and product lines, supported by KPIs and performance dashboards.Planning, Budgeting & ForecastingManage the Group’s budgeting and forecasting processes, including P&L, balance sheet, and cash flow considerations across all entities and business lines.Lead dual-track planning, incorporating an internal stretch plan to drive ambition and an external guidance plan aligned with market expectations.Implement and continuously refine rolling forecasts and Integrated Business Planning practices to enhance our forecasting accuracy.
Full-time|On-site|Dubai, Dubai, United Arab Emirates
AHS Properties, a distinguished leader in the realm of luxury real estate development, is on the lookout for a seasoned and motivated Project Assistant Vice President (Engineering) to become an integral part of our dynamic team. In this pivotal position, you will be responsible for supervising engineering operations across a variety of luxury development projects, ensuring that all engineering processes meet our high standards of excellence. Your role will involve collaborating closely with senior leadership and managing cross-functional teams to successfully achieve our strategic objectives.Key Responsibilities Deliver strategic leadership and oversee engineering functions across luxury real estate projects. Work in tandem with project managers, architects, and contractors to confirm that engineering designs align with project specifications and timelines. Formulate and implement engineering policies, procedures, and best practices to optimize operational efficiency. Oversee project budgets and resources, ensuring effective allocation and utilization for engineering activities. Conduct periodic project reviews and engineering assessments to pinpoint areas for enhancement and risk mitigation. Cultivate robust relationships with stakeholders, including clients and regulatory agencies, to ensure compliance and alignment with project objectives. Lead and mentor engineering teams, providing guidance and support for their professional development. Remain updated on industry trends, technological innovations, and regulatory changes impacting engineering in real estate development.
Full-time|On-site|Dubai, Dubai, United Arab Emirates
AHS Properties is a distinguished leader in the luxury real estate market, dedicated to creating exquisite living spaces that embody elegance and sophistication. We are currently on the lookout for an Assistant Vice President of Interior Design Execution to enhance our esteemed design team. This pivotal role involves managing the execution phase of our interior design projects, ensuring that our vision for extraordinary spaces is executed with both precision and creativity. You will collaborate closely with senior management, lead the execution team, and engage with various stakeholders to bring our upscale designs to fruition.Key Responsibilities1. Leadership in Interior Design ExecutionOversee the comprehensive execution phase of interior design projects, guaranteeing that concepts are realized as premium-quality finished spaces.Guide teams of interior designers and site-execution specialists, providing mentorship and direction.Conduct regular site visits to assess progress, materials, craftsmanship, and adherence to design intent.2. Coordination with Vendors and ContractorsFacilitate collaboration with contractors, consultants, suppliers, and specialized vendors to ensure exceptional craftsmanship and timely deliveries.Review and approve materials, finishes, FF&E, mock-ups, and samples to uphold AHS’s ultra-luxury standards.3. Management of Project StakeholdersWork closely with project managers, architects, and multidisciplinary teams to address execution challenges.Prepare and manage project documentation, including specifications, schedules, budgets, and progress reports.Coordinate client and senior leadership meetings to align expectations and review project milestones.4. Quality Control and ComplianceImplement stringent quality-control measures throughout all design and construction phases.Ensure compliance with building codes and safety regulations.
About the RoleAs the Vice President & Head of Frontline Sales Experience & Alternate Channels, you will report directly to the EVP & Head of Retail Customer Acquisition. In this pivotal position, you will spearhead the transformation of customer and employee onboarding across all retail banking channels. This strategic role focuses on optimizing the digital journey, enhancing alternate acquisition channels, and building partner ecosystems to create scalable and seamless customer experiences.What You’ll Be DoingFrontline Sales Experience & Customer OnboardingOversee the complete onboarding journey across branches, elite banking, direct sales, digital platforms, field operations, and Employee Banking.Identify and address customer pain points throughout both physical and digital interaction points.Guarantee consistent and seamless experiences across various products and segments.Employee Onboarding & EnablementCraft and implement robust onboarding frameworks tailored for front-line sales teams.Partner with HR, Learning & Development, and business leaders to ensure training aligns with product, policy, and process updates.Evaluate the effectiveness of onboarding processes and promote continuous enhancements.Alternate Channels OversightDrive strategy and execution for:Kiosk-led acquisition in retail environmentsLocal Area Marketing (LAM) initiativesDigital acquisition partnerships (such as fintechs, aggregators, and payroll partners)Develop customized onboarding journeys specific to each channel and partner type.Monitor channel performance to maintain brand alignment.Digital Journey OptimizationRefine digital onboarding experiences across mobile and assisted channels.Synchronize physical onboarding across branches, kiosks, and field sales.Utilize analytics and customer feedback to enhance the onboarding journey.Cross-Functional & Governance LeadershipCollaborate with product, compliance, risk management, operations, and technology teams to bridge onboarding gaps.Lead governance discussions across retail sales units and partner networks.Promote the simplification and standardization of onboarding policies and procedures.
Role overview Minor International is hiring a Vice President of Commercial Operations for the Middle East and Africa. This Dubai-based executive role centers on guiding business growth across both regions. The position shapes commercial direction and focuses on delivering strong market results. What you will do Create and implement strategies to expand market presence and increase revenue throughout the Middle East and Africa. Lead commercial projects that enhance customer satisfaction and improve profitability. Work with stakeholders to advance business goals and build lasting partnerships. Requirements Proven background in commercial leadership, ideally with experience in market expansion and commercial operations. Strategic mindset and a track record of achieving commercial success. Strong ability to build relationships with both internal teams and external partners.
Job Purpose:The Small and Medium Enterprises (SME) sector is crucial for the economic vitality of the UAE, especially in the dynamic Dubai market, representing a significant portion of the business landscape. As globalization enhances connectivity, SMEs are evolving to become more international in their endeavors. First Abu Dhabi Bank (FAB) is well-positioned to cater to the diverse needs of these businesses by strengthening our support for domestic SMEs.The selected candidate will develop a personalized self-improvement plan, in collaboration with their Line Manager, and strive to meet established goals. They will actively seek out best practices from peers and participate in training sessions as directed by management. A key responsibility will be to effectively assess and address customer needs and opportunities, both within the existing client base and among prospective clients.Furthermore, the role aims to uphold best practices in key account management and risk policies to align with FAB standards.Relationship Management Responsibilities:Attracting new high-value clients and enhancing existing relationships to grow the bank's liability portfolio and increase revenue.Engaging deeply with clients to understand and enhance their banking experiences.Assessing client requirements to augment the bank’s share of wallet.Cross-selling and upselling bank products and services to maximize revenue generation.Boosting sales volume and market share in targeted sectors.Ensuring timely responses and efficient turnaround times for customer inquiries and business application processes.Negotiating with internal stakeholders to tailor pricing structures for GM and Cash products according to client needs.Establishing a robust customer-centric approach to maintain a significant competitive advantage.Increasing high-end market share and quality business within assigned segments.Building and nurturing strong rapport with customers by providing expert guidance on their financial needs and promoting the bank’s offerings effectively.Delivering accurate and timely information about products and highlighting benefits relevant to their businesses.Keeping clients informed about new products and services.Proactively sourcing new business opportunities and pursuing sales leads within designated market segments.Scheduling timely client visits to introduce GTB and GM partners.Identifying and forwarding sales leads to other bank departments for cross-selling opportunities.Collaborating with product managers and specialists to promote the bank’s offerings.Risk Management Responsibilities:Ensuring timely updates of KYC documentation.Collaborating closely with internal teams to manage compliance, operational, and credit risk exposures as necessary.Preparing Credit Applications (CA), analyzing financial statements, and facilitating approvals.
About the RoleWe are on the lookout for a seasoned and proactive Senior Relationship Manager to become a vital member of our Elite Business Banking team. This position is tailored for a high-achieving professional who excels in forging meaningful client relationships, providing bespoke financial solutions, and fostering portfolio expansion. As the trusted adviser to our Elite Business Banking and High-Net-Worth Individual (HNWI) clientele, you will ensure their banking journey is smooth, personalized, and focused on delivering exceptional value. This role reports directly to the Senior Vice President, Head of Elite Business Banking Liabilities.Key ResponsibilitiesIdentify and onboard new Elite Business Banking and HNWI clients to cultivate a strong and lucrative portfolio.Facilitate seamless onboarding processes that adhere to compliance and regulatory standards.Strengthen and manage relationships with existing clients by gaining a deep understanding of their unique financial objectives.Provide tailored banking and investment solutions aimed at enhancing portfolio value and client loyalty.Develop and implement retention strategies for high-valued clients to ensure sustained engagement.Meet or surpass budgeted sales and service targets through effective relationship management.Drive revenue growth by focusing on low-cost transactional funds and other income avenues.Encourage cross-selling opportunities across the bank's comprehensive range of products and services.Ensure compliance during all client interactions per internal policies and regulatory guidelines.Proactively identify and manage risks associated with business banking activities.Collaborate with service and back-office teams to fulfill client expectations and resolve inquiries promptly.Address SAS and Correspondent Bank queries within established turnaround times.Collect market insights to aid in product development and improve customer offerings.Continuously seek innovative methods to enhance service delivery and client satisfaction.
Full-time|On-site|Dubai, Dubai, United Arab Emirates
About the Role:Join our vibrant team as a Forex Relationship Manager at dbfinancial, where you will play a crucial role in fostering and nurturing relationships with both retail and institutional clients in the dynamic forex trading sector. Your primary responsibility will be to serve as the key liaison for clients, ensuring their satisfaction, loyalty, and long-term engagement with our services.Key Responsibilities:Develop and oversee a diverse portfolio of forex clients, including retail traders, institutional investors, Introducing Brokers (IBs), and affiliates.Identify and pursue new business opportunities while implementing effective client acquisition strategies.Ensure exceptional client satisfaction through proactive communication and timely resolution of issues.Collaborate with dealing, marketing, and compliance teams to meet and exceed client needs.Monitor client activity, provide trading support, and analyze performance trends for optimal outcomes.Educate clients on our products, services, and trading platforms to enhance their trading experience.Represent the company at industry events and conferences to expand the client base and promote our offerings.What We Offer:A competitive base salary complemented by performance-based commissions.Opportunities for career advancement within our rapidly growing organization.A dynamic international work environment that encourages creativity and innovation.Comprehensive training and ongoing professional development to enhance your skills.Participation in global forex events and exhibitions to network and grow professionally.
Full-time|On-site|Dubai, Dubai, United Arab Emirates
Join Meraki Global as a Relationship Manager, where you will be pivotal in building, managing, and enhancing relationships with clients, investors, brokers, and channel partners.As the primary liaison between our esteemed real estate development team and our stakeholders, you will play a critical role in promoting and selling our innovative projects, backed by comprehensive product knowledge of our offerings.You will coordinate effectively with internal departments including sales, marketing, CRM, legal, and finance to ensure seamless transaction processes, while managing the entire client engagement journey: from lead follow-ups and site visits to negotiations, bookings, and post-sales support.Your goal will be to meet and exceed both individual and team sales targets and KPIs.Additionally, you will maintain precise client records and reporting using CRM systems, and provide valuable market intelligence, competitor analysis, and client insights to the management team.Compliance with RERA and UAE real estate regulations will be essential in your role.
About the RoleAs a Client Relationship Manager at RAK Bank, you will expertly oversee a diverse portfolio of customer relationships. Your primary responsibility will be to ensure clients receive exceptional service and customized financial solutions tailored to their requirements. You will serve as the main point of contact for customers, providing expert guidance, addressing challenges, and cultivating enduring relationships.Key ResponsibilitiesMeet and exceed sales and service targets while maintaining acceptable risk levels.Conduct regular reviews of customer portfolios to uncover business opportunities and promote cross-selling of financial products.Foster and manage client relationships, ensuring that service delivery aligns with client expectations.Offer specialized advice and resolve customer inquiries to enhance satisfaction.Complete tasks with attention to detail, complying with banking policies and regulatory standards.Work closely with internal teams such as compliance, operations, and business support to optimize processes.Maintain professionalism and integrity in accordance with the Staff Code of Conduct.
Oct 15, 2025
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