Client Relations Manager | Customer Service

As a Senior Client Service Representative at Prosidian Consulting, you will play a crucial role in ensuring exceptional client satisfaction. You will be responsible for managing client inquiries, resolving issues, and providing tailored solutions to meet their needs. Your expertise will be pivotal in maintaining long-term relationships with our clients, and you will be a key contributor to our team’s success.

As a Customer Relations Specialist at renuity, your role will be integral in enhancing our customer experience program. You will support various administrative and operational tasks, including the Better Business Bureau processes, customer feedback management, and addressing consumer affairs concerns. This position is crucial in ensuring timely and accurate responses to customer inquiries and complaints. You will collaborate closely with our legal team and different divisions to resolve customer issues efficiently. The ideal candidate will possess prior experience in customer service and dispute resolution, along with strong de-escalation skills.Key Responsibilities:Manage daily operations of the Customer Experience Program, ensuring prompt and effective issue resolution.Handle and respond to Better Business Bureau (BBB) complaints, maintaining professionalism and adhering to timelines.Coordinate with customer feedback vendors (Guild Quality and BBB) to ensure seamless operations and compliance with established processes.Act as the main point of contact for consumer affairs, collaborating with internal teams to address and resolve escalated customer issues.Analyze customer feedback channels (reviews, surveys, complaints) to identify trends and suggest process enhancements.Document customer interactions, complaint resolutions, and case outcomes accurately within our internal systems.Monitor and report on critical customer experience metrics, such as resolution times and satisfaction trends.Ensure adherence to company policies and regulatory guidelines related to consumer affairs.Provide support to cross-functional teams (Operations, Sales, Legal, Call Center, Marketing) in resolving complex customer situations.Develop and update response templates and communication standards to maintain brand consistency.

Join Prosidian Consulting as a Senior Client Relations Specialist. In this pivotal role, you will enhance our client service strategy, ensuring exceptional communication and support for our esteemed clients. You will lead initiatives to strengthen relationships, drive client satisfaction, and foster long-term partnerships. Your expertise will be key in identifying client needs and implementing effective solutions.

Join our dynamic team as an Entry Level Client Relations Specialist at Prosidian Consulting, where you will play a pivotal role in fostering strong relationships with our clients. This position offers an excellent opportunity for recent graduates looking to start their career in client relations and consulting.As a Client Relations Specialist, you will assist in managing client accounts, addressing inquiries, and providing exceptional service to ensure client satisfaction. You will work closely with our experienced team to gain insights into the consulting industry and develop your professional skills.

Join our dynamic team at Alpha Insight Inc. as a Client Service Associate, where you will play a crucial role in delivering exceptional customer experiences. In this position, you will be the first point of contact for our clients, assisting them with inquiries, resolving issues, and ensuring their satisfaction with our services. Your ability to communicate effectively and build strong relationships will be key to your success in this role.Responsibilities include managing client accounts, providing product information, and collaborating with internal teams to enhance service delivery. If you are passionate about client services and eager to develop your career in a supportive environment, we encourage you to apply!

Join Alphabe Insight Inc. as a Customer Service Assistant and be the first point of contact for our valued clients. In this dynamic role, you will assist customers with inquiries, resolve issues, and ensure a high level of customer satisfaction. Your excellent communication skills and positive attitude will help you create a welcoming environment for clients.

LPC is hiring a Project Manager for the Client Advisory Services Group in Charlotte, NC. This hybrid role centers on managing corporate interiors and construction projects, with a focus on tenant improvements and building renovations. Role overview This position involves overseeing multiple projects at once, handling everything from early planning through operational launch. Responsibilities include coordinating move management, decommissioning, and project closeout. A foundational understanding of ground-up development is important for success in this role. Background and experience Experience managing corporate interiors or construction projects Previous work with a real estate company, architectural firm, or general contractor Knowledge of tenant improvements and building renovations Key responsibilities Oversee the full lifecycle of assigned projects Coordinate strategic planning, move management, and decommissioning Manage project closeout tasks Handle several projects at once, maintaining quality and timelines

Figure is looking for a Customer Success Associate based in Charlotte, NC. This position centers on supporting clients and ensuring they receive helpful, timely assistance. Building strong relationships and helping customers use Figure’s products effectively are key parts of the role. Responsibilities Serve as the main contact for clients, addressing questions and resolving any issues that arise Work closely with product and engineering teams to find solutions for customer needs Guide clients as they adopt and use Figure’s products and features Focus on maintaining customer satisfaction and encouraging ongoing client relationships

About Judi HealthJudi Health is a pioneering enterprise health technology organization dedicated to transforming healthcare for employers and health plans through a holistic range of innovative solutions, including:Capital Rx, a public benefit corporation specializing in comprehensive pharmacy benefit management (PBM) services for self-insured employers,Judi Health™, which delivers full-service health benefit management solutions to employers, third-party administrators (TPAs), and health plans, andJudi®, the industry's premier proprietary Enterprise Health Platform (EHP) that integrates all claim administration workflows into a single, scalable, and secure platform.At Judi Health, we collaborate with our clients to restore trust in the U.S. healthcare system and establish the necessary infrastructure for the quality care that everyone deserves. Discover more at www.judi.health.Position SummaryThe Client Experience Resolution & Optimization (CERO) Manager is responsible for leading the intake, triage, and resolution process for client-related issues within the Client Services team. This role is vital in establishing governance for intake workflows, ensuring the accurate validation and routing of issues, and promoting consistency in how Client Services addresses and resolves operational challenges. The Manager will collaborate across various teams to streamline processes, minimize manual tasks, and enhance the overall client experience, while also providing mentorship to the CERO Analyst.Position Responsibilities:Develop and oversee a standardized intake and routing process for Client Services issues.Manage the triage, prioritization, and cross-functional coordination of issues.Act as the primary contact for inquiries regarding intake, validation, and routing.Create and maintain standard operating procedures (SOPs), workflows, and documentation for Client Services operations.Establish and track key performance indicators (KPIs) in partnership with internal analytics teams (e.g., intake volumes, turnaround times, quality metrics).Lead initiatives for continuous improvement aimed at simplifying workflows and addressing recurring issues.Collaborate with various teams to identify process gaps and facilitate the implementation of improvements.Coach and mentor the CERO Analyst, supporting their ongoing professional development.

CPI Security is seeking a dynamic and experienced Manager of Public Relations and Partnerships to join our team in Charlotte, North Carolina. Established in 1991, CPI Security has evolved from a small startup to one of the top ten security providers in the nation, boasting over 750 dedicated employees and a commitment to excellence in protecting our customers. Our accolades include being named SDM Dealer of the Year and Central Station of the Year, reflecting our leadership in alarm response times and recognition as one of the Best Places to Work in North and South Carolina.In this pivotal role, you will spearhead our public relations initiatives and strategic partnerships to amplify our brand visibility and enhance our reputation. Your responsibilities will encompass media relations, crisis communications, and the cultivation of impactful community, sports, and commercial partnerships that yield measurable benefits for both the business and the community. Additionally, you will manage community events and experiential marketing efforts to fortify CPI's presence locally. Collaborating closely with marketing, sales, and creative teams, you will ensure cohesive messaging and integrated campaigns that drive lead generation and foster customer engagement. This is an exceptional opportunity for a talented communicator and relationship builder to significantly influence CPI’s growth trajectory and brand image.

Join our dynamic team as a Senior Customer Service Manager at Prosidian Consulting, located in the vibrant city of Charlotte, North Carolina. In this pivotal role, you will lead and inspire a team of customer service professionals, ensuring exceptional service delivery and customer satisfaction.In your capacity as a Senior Customer Service Manager, you will be responsible for developing strategic initiatives aimed at enhancing customer experiences, streamlining processes, and implementing best practices in customer service. Your leadership will drive team performance and foster a culture of continuous improvement.

Customer Success Lead – Townsquare InteractiveLocation: In-office role at our Uptown Charlotte officeLead the Way in Customer Success!Are you passionate about fostering meaningful, long-lasting relationships with small business owners? As a Customer Success Lead at Townsquare Interactive, you will provide expert service that empowers clients to maximize their marketing investments. This role offers you the chance to collaborate with clients, drive the adoption of our solutions, and demonstrate the tangible ROI of our platform—all while advancing your career in client success.Why Choose Townsquare Interactive?We are dedicated to empowering small and medium-sized businesses to thrive. Our comprehensive business management platform enhances customer engagement, while our digital marketing services—including website design, SEO, social media, and reputation management—drive customer acquisition. We alleviate the stress of marketing so that our clients can concentrate on their core business functions.Our Unique Advantages:Training & Development: From day one, you will receive exceptional training designed to make you an expert in client success, onboarding, operations, and digital marketing solutions. Our commitment to your development extends beyond onboarding, equipping you with the skills necessary for long-term career growth.Culture: We prioritize character, coachability, and accountability in our hiring process, creating a collaborative, team-oriented environment where individuals genuinely support one another. Strong cross-functional partnerships and shared successes foster a workplace that people look forward to being a part of every day.Opportunity & Stability: With over a decade of establishment and a high-growth mindset, this is a ground-floor opportunity within a multi-million-dollar organization. Supported by the publicly traded Townsquare Media, we provide the resources, stability, and long-term investment needed to further your career.Impactful Solutions: Our innovative digital marketing and business management solutions assist over 20,000 small and mid-sized businesses in achieving month-over-month growth, allowing you to play a pivotal role in client onboarding, retention, and long-term success.Giving Back: At Townsquare, YOU Matter. Through hands-on volunteer events, Mission Mondays, and Volunteer Time Off, our employees create meaningful community impacts while strengthening team connections.

Join our dynamic team at Prosidian Consulting as an Entry Level Customer Service Manager. In this role, you will be responsible for leading customer service initiatives, enhancing the customer experience, and driving team performance. This is an exciting opportunity for individuals looking to start their career in management within a supportive and professional environment.

The Client Services Associate at AOGarcia Agency plays a key role in supporting clients based in Charlotte, NC, while working fully remote. The position centers on building trust with clients and providing responsive, attentive service. Key responsibilities Respond promptly to client questions and requests Maintain and update client account information Help create a smooth, positive experience for every client Location This is a remote role supporting clients in Charlotte, North Carolina.

Join Our Team as a Travel Support Specialist!At destinationknot, we are looking for a dedicated Travel Support Specialist to enhance our client services. In this role, you will play a crucial part in communicating with clients, updating itineraries, and resolving travel-related issues. If you have a passion for problem-solving and delivering exceptional service, this is the ideal opportunity for you to shine.

destinationknot is looking for a Travel Support Specialist to join the Client Services team in Charlotte, North Carolina. This role centers on supporting clients throughout their travel experience. What you will do Manage communications with clients, ensuring questions and requests are handled promptly. Update travel itineraries as needed to reflect changes or preferences. Resolve travel-related issues with a focus on clear solutions and attentive service. What we look for Strong problem-solving skills and attention to detail. Commitment to providing excellent customer service. Ability to communicate clearly and professionally with clients.

Role overview Public Storage is seeking a Customer Service Self Storage Manager for its Charlotte location. This position manages the daily operations of a self-storage facility, with a focus on customer satisfaction and smooth service. The manager leads a team responsible for keeping the facility clean, safe, and inviting for everyone who visits or stores belongings. What you will do Oversee all aspects of facility operations and ensure daily tasks run efficiently Respond to customer questions and concerns with attentive service Guide and support a team to uphold high standards of cleanliness and safety Foster a welcoming atmosphere for customers Requirements Strong dedication to customer service Experience managing or working within a team is helpful Reliable, organized, and focused on creating a positive experience for others

Join our dynamic team at Prosidian Consulting as a Customer Service Supervisor! In this pivotal role, you will oversee our customer service operations, ensuring that our clients receive exceptional support and that our team is motivated and well-equipped to provide top-notch service. Your leadership will be key in driving customer satisfaction and operational efficiency.

Join our dynamic team at Public Storage as a Customer Service Manager for our self-storage facilities in Charlotte! We are seeking a passionate and dedicated individual who excels in customer service and is eager to learn and grow. In this role, you will oversee daily operations, ensure customer satisfaction, and maintain the highest standards of service. If you are looking to start your career in a supportive environment where you can make a difference, we want to hear from you!