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Client Partner - UK Local Government

Version 1London, Birmingham, Manchester, Newcastle upon Tyne, Edinburgh, Belfast
On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Qualifications & ExperienceSignificant experience in a senior client-facing or account leadership role within a technology services or solutions context. Demonstrated success in achieving commercial results through revenue retention, account expansion, and strategic development. Proven experience in leading pursuits and managing the end-to-end customer lifecycle across delivery, commercial, and technology domains. Familiarity with the UK Local Government market, including knowledge of procurement frameworks, contracting models, and digital transformation trends. Exceptional stakeholder management and communication skills, with a talent for influencing senior executives and internal teams. Strong commercial insight and the ability to align customer success with profitability. A track record of collaboration with technology partners to drive results.

About the job

As a pivotal commercial leader, the Client Partner is entrusted with ensuring the strategic and financial prosperity of our UK Local Government sector. This role encompasses full ownership of customer relationships, contract management, and revenue performance, with a focus on delivering excellence, safeguarding our current revenue streams, and fostering profitable growth.

The Client Partner serves as the primary point of accountability, working to maximize expenditure within existing contracts while spearheading efforts to capture core opportunities and coordinating specialized teams for significant pursuits. Collaborating closely with Account Managers, the Delivery Organisation, Practice Leads, Pre-Sales, and Partner teams, the Client Partner is integral to creating value for our clients and fulfilling Version 1’s growth ambitions.

Core Responsibilities

Strategic & Commercial Leadership

  • Manage the commercial and contractual relationships for designated accounts, ensuring profitable revenue outcomes and long-term growth.

  • Formulate and implement multi-year account strategies that are in sync with customer objectives and Version 1’s overarching sector goals.

  • Lead initiatives for core opportunities (under £20M TCV) and direct specialist teams for larger, complex projects.

  • Ensure account profitability, customer satisfaction (CSAT/NPS), and compliance with commercial targets (Revenue, TCV, Margin).

  • Drive strategic alignment with Version 1’s partner ecosystem (AWS, Microsoft, Oracle, etc.) to create distinctive value for clients.

Customer Success & Delivery Excellence

  • Collaborate with Senior Delivery Partners to guarantee delivery excellence and customer advocacy, recognizing that delivery performance is a shared responsibility within the Delivery Organisation.

  • Facilitate and monitor delivery-led sales efforts to broaden our reach within existing contracts.

  • Establish and nurture executive-level trust, positioning Version 1 as a strategic partner for the long term.

  • Act proactively in response to any decrease in customer satisfaction, ensuring collaborative and transparent resolution of issues.

Internal Collaboration & Leadership

  • Maintain overall accountability for the account while ensuring collaborative ownership with delivery counterparts.

  • When account management support is present, direct and optimize the value of that role to enhance engagement, retention, and growth.

  • Coordinate the broader team—including Delivery Organisation, Practices, Pre-Sales, Partners, and commercial specialists—to achieve unified account outcomes.

About Version 1

Version 1, with over 28 years in Technology Services, is a trusted partner for global brands seeking solutions that foster customer success. Our expertise empowers clients to navigate the fast-evolving Digital-First landscape. We maintain robust partnerships with leading technology providers, including Microsoft, AWS, and Oracle, ensuring our clients receive top-tier solutions and services. As an award-winning employer, we prioritize our employees and their well-being:Recognized as the premier AWS, Microsoft & Oracle partner in the UK & IrelandEmploying over 3800 professionals with a £400 million revenueCelebrated for over a decade as a Great Place to Work in Ireland & the UKAwarded Best Workplace for Women and Best Workplace for Wellbeing in the UK & Ireland by GPTW

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