About the job
As a pivotal commercial leader, the Client Partner is entrusted with ensuring the strategic and financial prosperity of our UK Local Government sector. This role encompasses full ownership of customer relationships, contract management, and revenue performance, with a focus on delivering excellence, safeguarding our current revenue streams, and fostering profitable growth.
The Client Partner serves as the primary point of accountability, working to maximize expenditure within existing contracts while spearheading efforts to capture core opportunities and coordinating specialized teams for significant pursuits. Collaborating closely with Account Managers, the Delivery Organisation, Practice Leads, Pre-Sales, and Partner teams, the Client Partner is integral to creating value for our clients and fulfilling Version 1’s growth ambitions.
Core Responsibilities
Strategic & Commercial Leadership
Manage the commercial and contractual relationships for designated accounts, ensuring profitable revenue outcomes and long-term growth.
Formulate and implement multi-year account strategies that are in sync with customer objectives and Version 1’s overarching sector goals.
Lead initiatives for core opportunities (under £20M TCV) and direct specialist teams for larger, complex projects.
Ensure account profitability, customer satisfaction (CSAT/NPS), and compliance with commercial targets (Revenue, TCV, Margin).
Drive strategic alignment with Version 1’s partner ecosystem (AWS, Microsoft, Oracle, etc.) to create distinctive value for clients.
Customer Success & Delivery Excellence
Collaborate with Senior Delivery Partners to guarantee delivery excellence and customer advocacy, recognizing that delivery performance is a shared responsibility within the Delivery Organisation.
Facilitate and monitor delivery-led sales efforts to broaden our reach within existing contracts.
Establish and nurture executive-level trust, positioning Version 1 as a strategic partner for the long term.
Act proactively in response to any decrease in customer satisfaction, ensuring collaborative and transparent resolution of issues.
Internal Collaboration & Leadership
Maintain overall accountability for the account while ensuring collaborative ownership with delivery counterparts.
When account management support is present, direct and optimize the value of that role to enhance engagement, retention, and growth.
Coordinate the broader team—including Delivery Organisation, Practices, Pre-Sales, Partners, and commercial specialists—to achieve unified account outcomes.

