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Client Operations Manager

BAYADA Home Health CareWilmington, NC 28403 | 34.224745834 | -77.881754685
On-site Full-time

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Experience Level

Manager

Qualifications

The ideal candidate for the Client Operations Manager role will possess: A Bachelor’s degree. Experience in staffing and scheduling at a home care agency (preferred). Supervisory experience (a plus). A record of successfully taking on increased responsibilities. A strong desire to grow and advance in your career. Proficient computer skills, especially with electronic medical records. Strong communication and interpersonal skills.

About the job

BAYADA Home Health Care is actively seeking a passionate Client Operations Manager to join our Wilmington, NC team!

Are you ready to embark on a rewarding career in a thriving industry? As a Client Operations Manager at BAYADA, you will play a vital role in ensuring that our clients and their families receive home health care that is compassionate, excellent, and reliable. Join our dynamic and entrepreneurial team and make a significant impact on the quality of care provided to our clients.

Key Responsibilities:

  • Deliver exceptional customer service and high-quality home care.
  • Oversee the coordination of client services and manage emergent scheduling challenges.
  • Effectively manage your caseload while actively seeking to expand it.
  • Foster lasting relationships with clients, referral sources, payors, and community organizations.
  • Build strong, communicative relationships with team members.
  • Ensure effective fiscal management of your caseload by monitoring relevant metrics.
  • Collaborate with Clinical Managers to provide supervision and support to field staff.

Qualifications:

  • Required: Bachelor’s degree.
  • Preferred: Relevant experience in staffing/scheduling within a home care agency.
  • Prior supervisory experience is a plus.
  • Proven track record of successfully managing increased responsibilities and achieving goals.
  • Aspirations for professional growth and advancement.
  • Strong computer skills, particularly with electronic medical records.
  • Excellent communication and interpersonal abilities.

Why You’ll Love BAYADA:

  • Award-Winning Workplace: Recognized by Newsweek as a Best Place to Work for Diversity, reflecting our commitment to an inclusive and supportive environment.
  • Impactful Work: Make a meaningful difference in the Wilmington community.
  • Weekly Pay: Receive consistent weekly paychecks to manage your finances effectively.

About BAYADA Home Health Care

BAYADA Home Health Care is a well-respected provider of home health care services. We are dedicated to delivering compassionate and reliable care to our clients and their families, ensuring the highest quality of service in a supportive and professional environment.

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