Client Operations Associate

Overview: The Client Service team at Guidepoint plays an essential role in connecting our clients with industry experts to enhance their business strategies. Our dedicated professionals take time to thoroughly understand each client's unique research requirements, delivering the most relevant experts promptly, often within hours. Join us and be a crucial part of Guidepoint's success!

Weekday-1 is hiring a Project Manager for Client Delivery in Mumbai, Maharashtra. This position leads projects for a key client, managing the full cycle from initial planning to final delivery. The focus is on meeting project scope, timelines, and quality expectations while keeping business and technology goals in sync. Key responsibilities Plan, execute, and oversee projects to meet agreed scope, schedule, and budget. Develop detailed project plans outlining objectives, milestones, deliverables, and required resources. Coordinate closely with cross-functional teams to keep projects moving forward. Identify risks, dependencies, and bottlenecks, and take action to resolve them. Monitor progress and provide regular updates to stakeholders on key metrics and project status. Find process gaps and lead efforts to improve workflows. Facilitate clear communication and coordination across all teams involved. Remove obstacles that hinder team productivity and progress. Promote best practices in project management and teamwork. Engage with clients to ensure ongoing alignment and satisfaction. Requirements Experience managing projects in a technology-focused environment. Strong ability to handle multiple projects and set priorities. Solid grasp of project management frameworks and methodologies. Skilled in problem-solving and risk management. Proven success working with cross-functional teams and fostering collaboration. Excellent communication and stakeholder management skills. A knack for identifying inefficiencies and driving process improvements. Proactive approach with a focus on execution and outcomes. Comfortable adapting to shifting priorities. Compensation Salary range: ₹12,00,000 - ₹20,00,000 (INR 12-20 LPA)

As a Client Service Manager at necsws, you will play a pivotal role in ensuring the highest level of client satisfaction. You will be responsible for managing client relationships, understanding their needs, and providing tailored solutions to meet their objectives. Your expertise will guide our team in delivering exceptional service and support to our clients.

Role overview The Client Servicing Manager at weekday-1 plays a central role in shaping client experiences. Based in Mumbai, this position manages the full client journey, acting as the main point of contact from initial inquiry through ongoing support. The focus is on delivering high service standards, building trust, and maintaining open lines of communication between clients and internal teams. Main responsibilities Develop and implement strategies that enhance client service and satisfaction Lead and mentor a team of client service representatives Respond to client questions and resolve issues quickly Facilitate clear communication between clients and internal departments Collaborate with sales and operations teams to align on goals Promote continuous improvement in service quality Collaboration This role works closely with sales and operations, aiming to strengthen client satisfaction and support effective teamwork across departments.

The Client Servicing Manager at weekdayworks plays a central role in maintaining strong client relationships and ensuring that service standards remain high. This position is based in Mumbai and focuses on supporting clients, coordinating with internal teams, and helping to improve overall service delivery. Role overview This role centers on managing client queries, resolving issues, and acting as a key point of contact. The Client Servicing Manager works closely with different teams to meet client expectations and seeks ways to enhance the company's offerings based on client needs. What you will do Serve as the main contact for client communications and inquiries Coordinate with internal teams to deliver on client requirements Address client concerns and provide effective solutions Identify opportunities to improve and expand service offerings Requirements Experience working in a client-facing or account management role Strong communication and problem-solving skills Ability to work effectively with cross-functional teams Comfortable managing multiple priorities in a busy setting

We are excited to announce an opening for the position of Associate Client Service Manager (ACSM) at NEC Software Solutions.Experience Required: 8-10 years in IT Client Service Management.Location: Mumbai, IndiaWorking Hours: UK Business Hours; On-Call Support.The Associate Client Services Manager plays a pivotal role in supporting the Senior Client Service Manager in the daily management of contracted services for designated customer accounts. This involves collaboration across various departments to ensure all services are delivered according to contractual Service Level Agreements (SLAs) and aligned with customer expectations. The Associate will serve as a primary contact for all service delivery escalations.Key Responsibilities:● Facilitate the transition of significant clients into Business As Usual (BAU) Service Operations.● Ensure that end-to-end services provided to customers function effectively and meet contracted service levels and quality benchmarks.● Develop and nurture customer and third-party relationships at all levels under the guidance of the Senior Client Service Manager to enhance customer satisfaction and align services with clients' IT/IS business strategies.● Assist in the preparation of monthly reports, including but not limited to Service Performance Reports and Service Credit calculations.● Participate in service establishment, contributing to the creation of deliverable documents.● Collaborate with the Senior Client Service Manager to document, monitor, measure, and enhance services delivered to customers through Service Improvement Plans.● Support the Senior CSM during escalations for service teams, collaborating with the Senior CSM and the customer to achieve optimal outcomes in line with contracted services.● Maintain excellent communication with customers, third parties, and internal service teams.● Aid the Senior CSM in ensuring acceptance of new or modified services into operation while managing ongoing service levels as per contract.● Comply with corporate policies, processes, procedures, and guidelines.● Engage in activities to minimize Service Credit liabilities through Service Improvement or Risk Management initiatives.● Serve as a deputy for the Senior CSM when necessary.Additional Information:The successful candidate must undergo security clearance. Continuation in this role is contingent upon successfully obtaining and maintaining the required clearance.

Position Overview:Gerson Lehrman Group (GLG) is seeking a highly skilled Manager to enhance our Asia Client Solutions team in Mumbai. As a Client Solutions Manager, you will play a pivotal role in addressing and managing project inquiries from our corporate clients in the region.Your primary responsibilities will include coordinating and executing both short-term and mid-term client projects, ensuring that the team meets or surpasses its commercial, developmental, compliance, and personnel objectives. You will also support the Sales team in expanding our client base in the region and collaborate with leadership to develop and implement initiatives aimed at improving business performance.Key Responsibilities:Leadership: Manage and guide a team of junior to mid-level professionals. Uphold best-in-class client service standards through effective coaching, and support the professional development of your direct reports while actively managing team performance.Culture & Leadership: Exemplify GLG's leadership principles and culture within the team and in external engagements.Facilitation: Enhance educational interactions between GLG experts (including industry executives, independent consultants, academics, and former policymakers) and our clients. Support clients in due diligence research, internal studies, or other strategic and operational engagements through various interaction formats, primarily 1:1 consultations, but also including surveys, in-person meetings, panels, and custom engagements.Sales Support: Assist the Sales team in nurturing GLG client relationships within India, targeting both new clients and existing senior stakeholders through proactive outreach, project execution, post-project feedback, and occasional in-person meetings.Strategic Development: Collaborate closely with leadership, sales, and other GLG stakeholders to develop and implement effective strategies.Performance Tracking: Monitor team performance and devise plans to accelerate growth and revenue in both the short and long term.Event Programming: Organize live in-country meetings or teleconferences on relevant topics and current events for our clients in collaboration with the Sales team.

Join our dynamic team at Squircle IT Consulting Services Pvt Ltd as a Client Services Specialist. In this role, you will be pivotal in managing client relationships, ensuring exceptional service delivery, and addressing client needs to enhance their overall experience. If you are passionate about client satisfaction and thrive in a fast-paced environment, we want to hear from you!

Join Interactive Brokers, a leading global financial services firm, as a Client Services Representative in Mumbai. We are looking for dedicated professionals with a background in financial services who can engage effectively with our sophisticated clientele. In this role, you will respond to client inquiries through various channels, provide guidance on account setup, and assist clients in utilizing our advanced trading platforms. Your strong analytical skills and technical proficiency will be key in troubleshooting complex issues and identifying opportunities for technological enhancements.

Join Third Bridge as a Client Services Intern in Mumbai starting in 2026! This is an exciting opportunity for aspiring professionals to gain hands-on experience in a dynamic environment. As an intern, you will collaborate with our dedicated Client Services team, assisting in delivering exceptional support to our clients and contributing to various projects.Ideal candidates will possess a strong analytical mindset, excellent communication skills, and a passion for delivering outstanding client service. You will have the chance to learn from industry experts and develop your professional skills while making a real impact on our clients’ success.

Join Our Team as a Project Manager!This exciting role is with one of our esteemed clients at Weekday-1.Salary Range: ₹1,600,000 - ₹1,800,000 (INR 16-18 LPA)Minimum Experience Required: 8 yearsAs the Project Manager, you will spearhead the comprehensive execution of strategic and operational initiatives within the organization. This pivotal role is key to ensuring that projects are completed on schedule, within scope, and in alignment with business objectives. You will partner with cross-functional teams and senior leadership to instill structure, visibility, and efficiency in project execution. A strong blend of planning, coordination, and problem-solving skills will be essential to successfully manage multiple initiatives in a fast-paced environment.

Join our dynamic team at Turner Townsend as a Project Manager or Assistant Project Manager specializing in MEP (Mechanical, Electrical, and Plumbing) projects. In this pivotal role, you will oversee project planning, execution, and delivery, ensuring that all objectives are met on time and within budget. You will collaborate with cross-functional teams and stakeholders to drive project success and maintain high-quality standards.

Join Weblee Technologies as a Service Delivery Manager, where you will play a pivotal role in ensuring the seamless delivery of our services to clients. You will oversee project management and coordinate between various teams to achieve operational excellence and client satisfaction.

Founded in 2004, OLIVER stands as the world's first and only expert in creating, implementing, and managing customized in-house agencies and marketing ecosystems for brands. Collaborating with more than 300 clients across over 40 countries, our innovative model fosters both creativity and efficiency, enabling us to deliver tailored solutions that resonate profoundly with target audiences. As part of The Brandtech Group, we lead the charge in utilizing state-of-the-art AI technologies to transform how we conceptualize and execute our work. Our AI solutions boost efficiency, ignite creativity, and facilitate insightful decision-making, empowering our teams to achieve groundbreaking and impactful outcomes. Role:  Senior GenAI Project ManagerLocation:  Mumbai, India  About the role:  We are on the lookout for a Senior Project Manager to lead AI-driven creative projects for esteemed brands. This position requires a professional who can seamlessly integrate traditional project management skills with innovative AI production techniques, focusing particularly on the beauty, luxury, and premium sectors.

Project Management OfficerExperience Required: 2-4 yearsLocation: MumbaiWorking Hours: Monday – Friday, 09:00 – 17:30 UK TimeTravel Requirements: Minimal travel expectedJob Overview:The Project Management Officer (PMO) will play an essential role in supporting the PMO Lead within our organization. The ideal candidate will ensure that projects align with the strategic plan and are accurately tracked within our Kimble system, which includes resource forecasting and monitoring billing milestones. The PMO Officer will engage with diverse stakeholders, assess project performance, and implement industry best practices in project management as guided by the PMO Lead. Key Responsibilities:Project Oversight: Assist in planning, executing, and monitoring client projects to ensure they meet organizational objectives and regulatory compliance.Reporting: Create and maintain comprehensive project documentation, status reports, and performance metrics to provide insights into project health and progress.Stakeholder Engagement: Collaborate with internal and external stakeholders, including law enforcement agencies and community organizations, to gather requirements and ensure project alignment.Risk Management: Identify project risks and devise mitigation strategies to minimize impacts on project delivery.Best Practices: Advocate for and implement project management methodologies, tools, and best practices to improve efficiency and effectiveness within the PMO.Training & Support: Provide guidance and support to project managers and teams regarding project management processes and tools.Budget Management: Assist in tracking budgets and resource allocations to ensure financial discipline across projects. Skills & Experience:Solid understanding of the Emergency Services Sector.Demonstrated experience in stakeholder management.Strong leadership capabilities.Exceptional decision-making and problem-solving skills.Experience in Project Management Office delivery.Able to resolve issues effectively.Ability to manage a team while also working independently.Excellent interpersonal communication and presentation skills.High standard of written communication.Timely completion of all tasks and appropriate reporting of any challenges in meeting delivery milestones.Competence in discussing client systems, services, and solutions.

Role Overview WPP Media is looking for a Client Partner in Mumbai. This role focuses on building and maintaining strong client relationships. The Client Partner works with teams across the company to deliver solutions that fit each client's goals and challenges. What You Will Do Develop and strengthen partnerships with clients Work closely with cross-functional teams to address client needs Help drive the growth and success of client brands through tailored strategies

Join our dynamic team at Turner Townsend as an Assistant Project Manager, Project Manager, or Senior Project Manager specializing in Civil, Mechanical, or Electrical fields for a major Data Centre project located in Jamnagar, Gujarat. We are looking for motivated individuals who are passionate about managing large-scale projects and ensuring their successful completion.

Join our dynamic team as an Electrical Project Manager in Mumbai! In this pivotal role, you will oversee electrical projects from inception to completion, ensuring they meet quality standards, timelines, and budgets. Your expertise will guide our team in delivering excellence in the real estate sector.

Key Responsibilities:As a Project Manager specializing in interior fit-outs, you will lead client meetings, conduct progress reviews, and provide detailed reporting on project status.Oversee the entire lifecycle of commercial interior fit-out projects, ensuring adherence to quality standards, strict timelines, and budgetary constraints.Develop and manage comprehensive project schedules, coordinate procurement processes, and ensure timely delivery of materials and services.Collaborate closely with clients, architects, consultants, and contractors throughout all phases of the project.Supervise on-site execution, manage subcontractors, and uphold health and safety compliance standards.Monitor costs and maintain effective reporting systems to track progress and proactively mitigate risks.Ensure that quality standards and project documentation are consistently maintained.