Client Operations Associate

About WPPWPP stands as a trusted growth partner for the world's premier brands, seamlessly integrating cutting-edge media intelligence, data solutions, world-class creativity, next-gen production, transformative enterprise solutions, and expert strategic counsel under one roof. Powered by exceptional talent and our innovative marketing platform, WPP Open, we empower our clients to navigate change, seize opportunities, and achieve transformational growth. For more information, visit WPP.com. About WPP MediaAt WPP Media, we are committed to creative transformation, leveraging the power of creativity to foster a better future for our people, planet, clients, and communities. As WPP's global media collective, we unite the best platforms, talent, and partners to create limitless growth opportunities. Visit wppmedia.com for more details.We take pride in our culture and our people, which allows us to deliver exceptional experiences for our clients and each other. In this role, embracing WPP and WPP Media's core values will be vital:Be Extraordinary by Leading Collectively to Inspire transformational Creativity.Create an Open environment by Balancing People and Client Experiences through Cultivating Trust.Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

Role overview WPP Media seeks a Client Lead in Mumbai, India to manage client relationships and oversee service delivery. This position involves guiding strategic projects and working with multiple teams to help clients reach their objectives. What you will do Develop and maintain strong client relationships Lead strategic initiatives tailored to each client Collaborate with internal teams to ensure high-quality service Make sure client expectations are consistently met or exceeded Requirements Background in managing client accounts or partnerships Skill in coordinating across teams and departments Clear communication and solid organizational abilities Commitment to achieving results for clients

LRN Corporation seeks a Client Health and Insights Lead in Mumbai to support program management across a wide client portfolio. This position centers on maintaining and improving the Client Health framework and dashboard, which provide clear visibility into partner engagement, risks, and opportunities. Role overview The Client Health and Insights Lead works closely with Program Managers and teams from various departments. The role involves monitoring client portfolios, identifying trends, and highlighting risks. Timely escalation of issues is expected to help resolve client challenges quickly. This is not a traditional reporting or coordination job; the focus is on turning data into actionable insights that improve client outcomes. What you will do Own and refine LRN’s Client Health framework and dashboard Ensure transparent tracking of partner engagement, risks, and opportunities Collaborate with Program Managers and cross-functional teams to identify trends Produce insights that lead to timely action and escalation when needed Requirements Strong analytical skills and sound judgment Experience working with data to produce operational insights Commercial awareness and the ability to influence decisions across Program Management Comfort working beyond basic coordination or reporting

Role Overview WPP Media is looking for a Client Partner in Mumbai. This role focuses on building and maintaining strong client relationships. The Client Partner works with teams across the company to deliver solutions that fit each client's goals and challenges. What You Will Do Develop and strengthen partnerships with clients Work closely with cross-functional teams to address client needs Help drive the growth and success of client brands through tailored strategies

Role overview weekday-1 is hiring a Program Lead - Private Banking based in Mumbai. This full-time role centers on managing programs that influence client engagement, product development, and customer campaigns for private banking clients. The position suits an experienced professional who can oversee initiatives that shape the experience of high-net-worth individuals. What you will do Lead and coordinate strategic programs for private banking clients. Oversee product strategy and support new offerings designed for affluent customers. Manage client engagement campaigns from planning through execution. Work with cross-functional teams to deliver projects on schedule and within scope. Enhance the client experience by anticipating the needs of high-net-worth individuals. Requirements At least 8 years of experience, ideally in private banking or related financial services. Strong program management and product strategy background. Proven ability to manage complex, cross-functional initiatives end to end. Thorough understanding of private banking products and the needs of affluent clients. Location Mumbai, Maharashtra, India Compensation Salary: ₹3,000,000 - ₹3,500,000 (INR 30-35 LPA)

Join our dynamic team at Squircle IT Consulting Services Pvt Ltd as a Client Services Specialist. In this role, you will be pivotal in managing client relationships, ensuring exceptional service delivery, and addressing client needs to enhance their overall experience. If you are passionate about client satisfaction and thrive in a fast-paced environment, we want to hear from you!

As a Client Service Manager at necsws, you will play a pivotal role in ensuring the highest level of client satisfaction. You will be responsible for managing client relationships, understanding their needs, and providing tailored solutions to meet their objectives. Your expertise will guide our team in delivering exceptional service and support to our clients.

The Client Servicing Manager at weekdayworks plays a central role in maintaining strong client relationships and ensuring that service standards remain high. This position is based in Mumbai and focuses on supporting clients, coordinating with internal teams, and helping to improve overall service delivery. Role overview This role centers on managing client queries, resolving issues, and acting as a key point of contact. The Client Servicing Manager works closely with different teams to meet client expectations and seeks ways to enhance the company's offerings based on client needs. What you will do Serve as the main contact for client communications and inquiries Coordinate with internal teams to deliver on client requirements Address client concerns and provide effective solutions Identify opportunities to improve and expand service offerings Requirements Experience working in a client-facing or account management role Strong communication and problem-solving skills Ability to work effectively with cross-functional teams Comfortable managing multiple priorities in a busy setting

Role overview The Client Servicing Manager at weekday-1 plays a central role in shaping client experiences. Based in Mumbai, this position manages the full client journey, acting as the main point of contact from initial inquiry through ongoing support. The focus is on delivering high service standards, building trust, and maintaining open lines of communication between clients and internal teams. Main responsibilities Develop and implement strategies that enhance client service and satisfaction Lead and mentor a team of client service representatives Respond to client questions and resolve issues quickly Facilitate clear communication between clients and internal departments Collaborate with sales and operations teams to align on goals Promote continuous improvement in service quality Collaboration This role works closely with sales and operations, aiming to strengthen client satisfaction and support effective teamwork across departments.

We are excited to announce an opening for the position of Associate Client Service Manager (ACSM) at NEC Software Solutions.Experience Required: 8-10 years in IT Client Service Management.Location: Mumbai, IndiaWorking Hours: UK Business Hours; On-Call Support.The Associate Client Services Manager plays a pivotal role in supporting the Senior Client Service Manager in the daily management of contracted services for designated customer accounts. This involves collaboration across various departments to ensure all services are delivered according to contractual Service Level Agreements (SLAs) and aligned with customer expectations. The Associate will serve as a primary contact for all service delivery escalations.Key Responsibilities:● Facilitate the transition of significant clients into Business As Usual (BAU) Service Operations.● Ensure that end-to-end services provided to customers function effectively and meet contracted service levels and quality benchmarks.● Develop and nurture customer and third-party relationships at all levels under the guidance of the Senior Client Service Manager to enhance customer satisfaction and align services with clients' IT/IS business strategies.● Assist in the preparation of monthly reports, including but not limited to Service Performance Reports and Service Credit calculations.● Participate in service establishment, contributing to the creation of deliverable documents.● Collaborate with the Senior Client Service Manager to document, monitor, measure, and enhance services delivered to customers through Service Improvement Plans.● Support the Senior CSM during escalations for service teams, collaborating with the Senior CSM and the customer to achieve optimal outcomes in line with contracted services.● Maintain excellent communication with customers, third parties, and internal service teams.● Aid the Senior CSM in ensuring acceptance of new or modified services into operation while managing ongoing service levels as per contract.● Comply with corporate policies, processes, procedures, and guidelines.● Engage in activities to minimize Service Credit liabilities through Service Improvement or Risk Management initiatives.● Serve as a deputy for the Senior CSM when necessary.Additional Information:The successful candidate must undergo security clearance. Continuation in this role is contingent upon successfully obtaining and maintaining the required clearance.

About WPPWPP serves as the trusted growth partner for some of the world’s most influential brands. We integrate cutting-edge media intelligence, innovative data solutions, world-class creativity, next-generation production, transformative enterprise strategies, and expert strategic guidance into a cohesive entity. Our exceptional talent leverages the WPP Open marketing platform to assist clients in navigating change, seizing opportunities, and achieving transformational growth. For more details, visit WPP.com.About WPP MediaWPP Media stands as the global media collective of WPP. In a landscape where media permeates every aspect of life, we unite the best platforms, talent, and partners to create limitless opportunities for growth. For more information, visit wppmedia.com.At WPP Media, we value our culture and our people. This commitment empowers us to deliver exceptional experiences for our clients and each other. In this role, embracing WPP and WPP Media’s shared core values will be essential:Be Extraordinary by Leading Collectively to Inspire transformational Creativity.Create an Open environment by Balancing People and Client Experiences through Trust.Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.Life at WPP Media & BenefitsOur dedication to shaping the next era of media involves investing in our employees, ensuring they can produce their best work. We are equally invested in employee growth and responsible media investment. WPP Media employees have access to the global networks of WPP Media and WPP, allowing them to pursue passions, expand networks, and learn at the forefront of marketing and advertising. We offer various employee resource groups and frequently host in-office events to celebrate team achievements, share insights, and commemorate holidays and significant milestones.

About WPP MediaWPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth.WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalization at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.For more information, visit wppmedia.com.About WPP MediaWPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com.At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:Be Extraordinary by Leading Collectively to Inspire transformational Creativity.Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

Position Overview:Gerson Lehrman Group (GLG) is seeking a highly skilled Manager to enhance our Asia Client Solutions team in Mumbai. As a Client Solutions Manager, you will play a pivotal role in addressing and managing project inquiries from our corporate clients in the region.Your primary responsibilities will include coordinating and executing both short-term and mid-term client projects, ensuring that the team meets or surpasses its commercial, developmental, compliance, and personnel objectives. You will also support the Sales team in expanding our client base in the region and collaborate with leadership to develop and implement initiatives aimed at improving business performance.Key Responsibilities:Leadership: Manage and guide a team of junior to mid-level professionals. Uphold best-in-class client service standards through effective coaching, and support the professional development of your direct reports while actively managing team performance.Culture & Leadership: Exemplify GLG's leadership principles and culture within the team and in external engagements.Facilitation: Enhance educational interactions between GLG experts (including industry executives, independent consultants, academics, and former policymakers) and our clients. Support clients in due diligence research, internal studies, or other strategic and operational engagements through various interaction formats, primarily 1:1 consultations, but also including surveys, in-person meetings, panels, and custom engagements.Sales Support: Assist the Sales team in nurturing GLG client relationships within India, targeting both new clients and existing senior stakeholders through proactive outreach, project execution, post-project feedback, and occasional in-person meetings.Strategic Development: Collaborate closely with leadership, sales, and other GLG stakeholders to develop and implement effective strategies.Performance Tracking: Monitor team performance and devise plans to accelerate growth and revenue in both the short and long term.Event Programming: Organize live in-country meetings or teleconferences on relevant topics and current events for our clients in collaboration with the Sales team.

About WPP MediaWPP is recognized as the premier growth partner for the world’s foremost brands. We leverage exceptional talent, reliable data, and strategic partnerships - all integrated through our innovative marketing platform, WPP Open - to assist clients in navigating through change, seizing opportunities, and achieving transformational growth.WPP Media operates as WPP's AI-driven media unit, seamlessly combining media, data, and partnerships to provide creative personalization at scale. Through the capabilities of WPP Open and powered by Open Intelligence, clients gain clear insights into the effectiveness of their media investments.For more information, visit wppmedia.com.About WPP MediaWPP is the catalyst for creative transformation. We harness the power of creativity to forge better futures for our people, the planet, our clients, and our communities. To learn more, visit wpp.com.WPP Media encompasses WPP’s global media collective. In a landscape where media permeates every aspect of life, we unite the best platforms, talent, and partnerships to create boundless growth opportunities. For further details, visit wppmedia.com.At WPP Media, we cherish our culture and our people, which empowers us to deliver outstanding experiences for both our clients and each other. In this position, embracing the shared core values of WPP and WPP Media will be essential:Be Extraordinary by leading collectively to inspire transformational creativity.Create an Open environment by balancing people and client experiences, fostering trust.Lead Optimistically by championing growth and development to mobilize the enterprise.Reporting StructureThis position reports to: Principal Partner - Client LeadershipKey Highlights of the Role:1. Work with a rapidly growing client that encourages innovative approaches to traditional media.2. Develop a comprehensive understanding of cross-channel media strategies by engaging with a diverse and fast-evolving category.3. Act as an architect focused on delivering strong business outcomes through collaboration across teams, from offline to online planning, ideation, and execution.

About WPP MediaWPP is recognized as the trusted growth partner for the world’s most prestigious brands. By leveraging exceptional talent, reliable data, and strategic partnerships—unified through our innovative marketing platform, WPP Open—we empower clients to navigate change, seize opportunities, and achieve transformative growth.WPP Media operates as WPP's AI-driven media unit, fusing media, data, and partnerships to provide expansive creative personalization. Through WPP Open and fueled by Open Intelligence, our clients gain clarity on the effectiveness of their media investments.For more information, visit wppmedia.com.About WPP MediaWPP stands as the creative transformation company, harnessing creativity to forge better futures for our workforce, the planet, our clients, and communities. For more information, visit wpp.com.WPP Media represents WPP’s global media collective, where media permeates every aspect of existence. We assemble the finest platform, talent, and partnerships to create endless avenues for growth. For more insights, visit wppmedia.com.At WPP Media, we advocate for the strength of our culture and team. It is this commitment that empowers us to deliver extraordinary experiences for our clients and each other. In this role, embracing WPP and WPP Media’s shared core values is essential:Be Extraordinary by Leading Collectively to Inspire transformational Creativity.Create an Open environment by Balancing People and Client Experiences through Cultivating Trust.Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.About Mindshare: A Leading WPP Media BrandMindshare is dedicated to delivering Good Growth for its clients. As “Growth Architects,” we stimulate growth that serves all stakeholders—beneficial for people, the planet, and business—by utilizing media with purposeful intent. This methodology fosters more significant connections with consumers, enhances brand trust, and yields better outcomes for all involved.Reporting of the roleThis role reports to the Principal Partner – Client Leadership.Three highlights of the role:You will...

This position is located at our Mumbai office in BKC. We welcome applicants from Mumbai. The role operates on a hybrid working model, requiring 3 days in the office and 2 days working from home.Job Summary:Overview of the Role: Client SolutionsGLG is the world's foremost B2B platform linking professionals with specialized knowledge. We connect countless clients to the largest global network of subject-matter experts across every sector, empowering informed professional decisions.We are on the lookout for Associates who are eager to learn and excel in delivering top-tier client service within a dynamic, performance-driven, meritocratic, and collaborative environment.As a key player in GLG's Insight Network, the world's most extensive and diverse source of hands-on expertise, Associates engage in high-paced communication, collaborating directly with leading professionals across various industries to meet client deliverables.The ideal candidate will exhibit natural curiosity, robust critical thinking abilities, and a competitive drive to advocate for clients. With these qualities, you will undergo our comprehensive onboarding and training programs, developing the necessary skills to thrive in your role. Over time, based on consistent performance, you will manage project lifecycles, interact frequently with prominent clients and experts, all while receiving continuous coaching and mentoring from your team to enhance your project management and communication skills.Key Responsibilities Include (but are not limited to):Recruiting new experts to join GLG’s Insight Network through targeted lead generation and timely outreach via phone, email, and other channels.Scheduling and confirming essential calls and meetings between GLG’s clients and Network Members, including coordinating all communications with your new recruits.Working closely with client-facing team members to broaden project scopes and enhance the recruiting population for successful client outcomes.Deepening your understanding of client strategies, various industry sectors, and value chains to identify and vet the best experts for client projects.Learning and adhering to our compliance policies and procedures to maintain the integrity of client engagements.Proactively engaging with GLG’s Network Members to comprehend their expertise and assess their suitability for client needs.

The Associate, Client Solutions role at Gerson Lehrman Group (GLG) is based in Mumbai, following a hybrid work model with three days in the office at BKC and two days working remotely each week. GLG encourages applications from candidates currently residing in Mumbai. GLG operates a global B2B platform that connects professionals with subject-matter experts across a wide range of industries. The company’s network supports thousands of clients seeking informed decisions through direct access to expertise. Role overview Associates support GLG’s Insight Network by matching clients with the right experts for their needs. The position involves frequent communication and coordination with professionals from various sectors. New Associates join a thorough onboarding and training program, with ongoing coaching and mentorship. As experience grows, strong performers take on more project ownership, collaborating closely with both clients and experts. Main responsibilities Identify and recruit new experts for GLG’s network through targeted outreach (phone, email, and other channels). Arrange and confirm calls and meetings between clients and Network Members, handling all related communications. Collaborate with client-facing teams to refine project scopes and ensure the right experts are selected for each project. Develop knowledge of client strategies, industry sectors, and value chains to match the best experts to each request. Follow GLG’s compliance procedures to maintain the integrity of every client engagement. Engage with Network Members to understand their expertise and assess their fit for specific projects. Work model This position follows a hybrid schedule: three days per week in the Mumbai office and two days remote.

This position is located in our Mumbai office at BKC. We encourage candidates based in Mumbai to apply. This role operates under a hybrid work model, requiring three days in the office and two days of remote work.Job Summary:Overview of the Role: Client SolutionsGerson Lehrman Group (GLG) is the premier B2B platform that connects professionals with expertise. We facilitate connections between thousands of clients and the largest global network of subject-matter experts across various sectors, empowering informed professional decisions.We are seeking Associates who exhibit a passion for learning and a talent for delivering exceptional client service within a performance-driven, merit-based, and teamwork-oriented environment.As an Associate, you will play a key role in driving GLG's Insight Network – the world's most extensive and diverse source of firsthand expertise. Your responsibilities will involve dynamic communication and collaboration with leading professionals across industries to meet client needs.Ideal candidates will possess natural curiosity, robust critical thinking abilities, and a competitive spirit aimed at achieving client success. With these attributes, you will undergo comprehensive onboarding and training to cultivate the skills necessary for success in your role. Over time, based on your consistent performance, you will manage project lifecycles, engage frequently with high-profile clients and experts, while receiving ongoing coaching and mentorship from your team to enhance your project management and communication skills.Key Responsibilities Include (but are not limited to):Identifying and recruiting new experts to join GLG's Insight Network through targeted lead generation and outreach via phone, email, and additional methods.Coordinating and confirming essential calls and meetings between GLG's clients and Network Members, including scheduling calls with your newly recruited experts.Collaborating closely with client-facing team members to expand project scope and recruit populations to ensure successful client outcomes.Developing a comprehensive understanding of client strategies, industry sectors, and value chains to identify and vet the most suitable experts for client projects.Learning and adhering to our compliance policies and procedures to maintain the integrity of client engagements.Engaging proactively with GLG's Network Members to comprehend their expertise and assess their suitability for client projects.

About WPP MediaWPP serves as a trusted catalyst for growth for the world's foremost brands. Leveraging exceptional talent, reliable data, and renowned partnerships, we guide our clients through changes, capitalize on opportunities, and foster transformative growth via our innovative marketing platform, WPP Open.As WPP’s AI-powered media division, WPP Media integrates media, data, and partnerships to provide creative personalization at scale. Our clients benefit from unparalleled insights into their media investments through WPP Open and Open Intelligence.For further details, visit wppmedia.com.About WPPWPP is the creative transformation company dedicated to using the power of creativity to forge brighter futures for our people, our planet, our clients, and our communities. Learn more at wpp.com.At WPP Media, we believe in the strength of our culture and our people, which elevates us to deliver outstanding experiences for both our clients and each other. In this role, embracing WPP and WPP Media’s core values will be essential:Be Extraordinary by leading collaboratively to inspire transformational creativity.Create an Open environment by balancing people and client experiences with trust.Lead Optimistically by championing growth and development to mobilize the enterprise.